Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Nordstrom Rack vs Kohl's

Nordstrom Rack 4.9★ · Free to download 75
Winner Nordstrom Rack
Kohl's 4.8★ · Free to download 55

Nordstrom Rack generally offers a more reliable app experience and better customer service, making it the preferred choice over Kohl's, which struggles with significant app functionality issues.

Full reviews: Nordstrom Rack · Kohl's

Nordstrom Rack provides a generally smooth shopping experience with good deals and customer service, despite some reported issues with order accuracy and app glitches. Kohl's, while praised for its value, is severely hampered by widespread app update problems, freezing, and inability to access key features like product reviews.

Head to head

App Functionality & Ease of Use edge: Nordstrom RackR9R11R13R14
Nordstrom Rack Nordstrom Rack's app is generally considered easy to use for shopping and navigation R11R14. However, some users report issues with scrolling R9, a 'clunky' checkout process R13, and problems with the search function . There are also reports of the app not linking correctly from ads and occasional glitches with store credit cards or needing updates .
Kohl's Kohl's app is plagued by significant functionality issues, with many users unable to use it after recent updates that require iOS 18 or higher, rendering it useless for those with older phones R62R64R79. Beyond update problems, users frequently report the app glitching, freezing, crashing, and being slow R61. Key features like viewing product reviews are often broken, showing blank screens R61R66R72R76, and the barcode scanner may only work in-store .
Order Accuracy & Fulfillment tieR1R3R4R6
Nordstrom Rack Nordstrom Rack faces significant criticism regarding order accuracy, with users receiving wrong items R4R23 or damaged clothing R6. There are also issues with items being listed as available online but sold out at checkout , and problems with pick-up orders being returned prematurely R1R3. Shipping can be slow or orders may not arrive at all .
Kohl's Kohl's also has issues with order accuracy, including receiving wrong items or not receiving an item at all . Pick-up orders can be cancelled if not collected within a short timeframe . Some users report problems with tracking packages online .
Customer Service & Returns edge: Nordstrom RackR20R23R24R29
Nordstrom Rack Nordstrom Rack's customer service receives mixed reviews. Some users praise it as excellent R24, while others describe it as poor or non-existent, with difficulties reaching representatives R20R23. Issues include gift cards not working R20, problems with rewards R29, and managers being unhelpful or rude . The return policy is criticized for requiring customers to pay shipping for damaged items or only allowing in-store returns .
Kohl's Kohl's customer service is less frequently mentioned in the provided reviews, but there are reports of poor service and policy issues when trying to resolve app-related problems or apply Kohl's Cash . One positive mention highlights an associate's helpfulness with an Amazon return . Confirming returns can be difficult .
Product Selection & Value tieR8R10R12R14
Nordstrom Rack Nordstrom Rack is highly praised for offering great deals, excellent sales, and quality name-brand and designer items for less R8R10. Users appreciate the wide selection for the whole family R14. However, there's a specific complaint about the elimination of plus-size clothing R12.
Kohl's Kohl's is also valued for its good quality products, great brands, and amazing prices and discounts . Users appreciate finding items for the whole family . A common complaint, however, is the inclusion of 'Marketplace items' which users feel do not meet Kohl's usual quality standards and wish they could filter out .
Pick Nordstrom Rack if

you prioritize a generally functional shopping app and appreciate designer deals and quality merchandise at discounted prices, even with occasional order issues.

Pick Kohl's if

you have a newer phone that can support the latest iOS updates and are primarily interested in finding good deals and discounts, and are willing to tolerate significant app instability.

Evidence note: The evidence for Kohl's is heavily skewed towards negative app functionality issues, which impacts all other dimensions. Nordstrom Rack's issues are more varied across different aspects of the shopping experience.

Frequently asked

Does the Kohl's app work on older phones?
No, many users report that the latest Kohl's app update requires iOS 18 or later, making it unusable on older iPhone models that cannot update beyond iOS 16 or 17 R62R64R79R87.
Are there issues with Nordstrom Rack's pick-up service?
Yes, some Nordstrom Rack users have experienced problems with the pay and pick-up service, including not receiving notifications that orders were ready and items being returned prematurely R1R3.
Can I see product reviews on the Kohl's app?
Many Kohl's app users report that they cannot see product reviews; clicking on the review section often leads to a blank screen or fails to load the reviews R61R66R72R76.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] Nordstrom Rack 3/5 · US Scrolling is weird: Scrolling on the app is difficult to use. It sometimes goes very fast and won’t stop even when you touch it. It makes it frustrating to use. The website doesn’t have the same problem.
  2. [R11] Nordstrom Rack 5/5 · US Shoes: Its easy to go online shopping love it
  3. [R13] Nordstrom Rack 2/5 · US Clunky App! Other shopping apps much easier!: I’m suppressing a scream after navigating this app for the past 70 minutes just trying to make purchases. The shopping portion is okay but when you go to check out, the nightmare begins. Glitches with trying to change the address was annoying but when it really went awry was when I needed to change the shipping method. When I realized items wouldn’t ar
  4. [R14] Nordstrom Rack 5/5 · US Easy and Simple: I love how easy the app is to use. I rarely go into a store anymore. It’s got a great collection. Something for the entire family. And returns are so easy! It’s made my life so much more convenient.
  5. [R1] Nordstrom Rack 1/5 · US RE: pay & pick up service: Never received any notifications that my order was ready. Happened to open the App and see it was ready. Went in 2 days later. They had returned the items!!!
  6. [R3] Nordstrom Rack 3/5 · US Not always as a good experience: Happened in the past that they automatically reach on my shows before I was able to pick him up
  7. [R4] Nordstrom Rack 1/5 · US NR sucks balls: Got wrong items and NR charged me for them. Horrible service
  8. [R6] Nordstrom Rack 3/5 · US Delivery: Sometimes I receive damaged clothing with little holes or torn. I have to take MY TIME to go & return to the store. I am disabled and sometimes I can’t get out for a couple of months I really don’t go out anywhere. I don’t drive.
  9. [R20] Nordstrom Rack 5/5 · US No comment: When I returned the product, I was given a gift card, but it doesn't work and I can't buy anything with it, which is 99.97. I've been a very profitable customer for many years, but they told me to call. I can't get through. And that it was impossible to solve everything at the checkout??I'm stopping buying from your store.…
  10. [R23] Nordstrom Rack 1/5 · US Sent Wrong Item: Nordstrom Rack sent me the wrong item in a size that doesn’t fit and style I won’t wear and will not fix it. Instead, I must drive to the nearest Nordstrom Rack to return the wrong item and re-order the correct item except I can’t because the item I ordered is now sold out. Took three days to get connected to customer service via phone because it kept hanging up on me and then was
  11. [R24] Nordstrom Rack 5/5 · US Great selection: Excellent service
  12. [R29] Nordstrom Rack 1/5 · US Poor Customer Service: 06.01.2026 6 pm I was in the store today because I received a birthday reward for $10. The reward barcode wouldn’t work at checkout, the cashier called the manager for assistance, she seen the same thing that the barcode wouldn’t not work. They asked that I download the App, I did that. Same thing. They asked when did I receive the reward, I explained today. They then call
  13. [R8] Nordstrom Rack 5/5 · US My go to: Always a good deal
  14. [R10] Nordstrom Rack 1/5 · US I’m poor: And I use this app to buy designer drip so no one knows
  15. [R12] Nordstrom Rack 3/5 · US The elimination of Plus Sizes: It saddens me that Nordstrom Rack has chosen to ignore a section of its customers by eliminating plus size clothing in their stores.
  16. [R62] Kohl's 4/5 · US Help!: I’ve used the Kohls app for years. Loved using it. All of a sudden it tells me to update, so I did, won’t let me, says I need a 17 or higher phone?? I have an 8+. Disappointed that I couldn’t use for a 30% off on Sephora. I even tried deleting and reinstalling. Didn’t work. What can I do?
  17. [R64] Kohl's 1/5 · US Unable to use this app / no support for older phones: Your latest update requires iOS 18 or later. My iPhone 8 cannot update beyond iOS 16. You’ve rendered the app I’ve been using for years as now useless. Don’t tell me I need to buy a new phone. Any work around? Another version for us frugal shoppers who don’t need the latest phone?
  18. [R79] Kohl's 1/5 · US App no longer works on older phones: The latest update doesn’t work on an older phone, whether using the app or website.
  19. [R87] Kohl's 3/5 · US App update: Unable to upgrade to new app. My phone is older. I don’t have a computer to shop on, so I guess I’m done with online orders
  20. [R61] Kohl's 1/5 · US Always Glitching: It is infuriating to shop with this app. It constantly glitches. When I’m in the store for a pick up, it takes forever (and several closing out the app and reopening it) to get the location of my order. At home, it brings me to a blank screen when I want to read reviews. When I add things to my bag and am still working on making decisions, it automatically empties my bag with
  21. [R66] Kohl's 3/5 · US Reviews: You can never see the reviews on the app for some reason.
  22. [R72] Kohl's 3/5 · US No reviews?: Why don’t any of the reviews pop up? You click on the reviews of items and you get a blank page.
  23. [R76] Kohl's 1/5 · US Updates made it useless: After the most recent update, reviews are no longer visible and store/item locator just constantly says “Failed to load stores.”

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store