Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Nordstrom Rack vs ASOS

Nordstrom Rack 4.9★ · Free to download 70
Winner ASOS
ASOS 4.9★ · Free to download 75

ASOS has an edge for its unique selection and specific sizing options, while Nordstrom Rack is better for those prioritizing in-store returns and consistent deals on name brands.

Full reviews: Nordstrom Rack · ASOS

Nordstrom Rack is praised for its deals on name-brand clothing and easy in-store returns, but faces criticism for app glitches and poor customer service. ASOS offers a unique and extensive selection, especially for tall and curvy sizes, but struggles with shipping delays, customer service, and app functionality.

Head to head

Features & Selection edge: ASOSR12R14R18R44
Nordstrom Rack Nordstrom Rack users appreciate the wide selection for the entire family and the ability to find designer deals and clearance sales R14R44. However, some users note the elimination of plus sizes in stores and issues with items appearing available online but being sold out at checkout R12R18.
ASOS ASOS is highly valued for its unique and extensive selection, especially for tall and curvy sizes, making it a go-to for special events R71. Users also like the mini videos of clothing on models . However, some wish for more petite sizes and the ability to filter by material/fabric .
Ease of Use (App Experience) tieR9R11R13R14
Nordstrom Rack Nordstrom Rack's app is described as easy and simple to use by many R11R14. However, a significant number of users report issues with scrolling, a 'clunky' checkout process, app glitches, and the search function not working R9R13.
ASOS ASOS users find the app an easy way to explore new items . However, many report frequent glitches, including a blank dashboard, issues with saved items, Apple Pay, and checkout errors . Notifications are also a point of frustration, with order notifications not working and excessive promotional alerts .
Reliability (Shipping & Orders) edge: Nordstrom RackR4R6R7R16
Nordstrom Rack Nordstrom Rack receives mixed reviews on reliability. Some customers report fast delivery and items arriving on time or early R17. However, many experience issues with wrong items being sent, damaged clothing, missing orders, and significant shipping delays R4R6R7R16.
ASOS ASOS struggles significantly with shipping reliability. Users frequently report super delayed shipments, lost packages, items never leaving the warehouse, and orders not arriving . Some also note that express shipping takes too long .
Price/Value edge: Nordstrom RackR8R10R17R22
Nordstrom Rack Nordstrom Rack is consistently praised for offering great deals, lower prices, and good bargains on name-brand and quality items R8R10R17R22.
ASOS ASOS offers good discounts and users find unique items R71. However, some users feel items are overpriced for the quality, comparing it to SHEIN quality at higher prices, and note that discount codes often don't apply to most items .
Customer Service & Returns tieR1R3R7R14
Nordstrom Rack Nordstrom Rack receives mixed feedback on customer service. Some users report excellent service and easy returns R14. However, a significant number describe poor customer service experiences, difficulty reaching human support, issues with gift cards, and problems with store credit not working R1R3R7R20.
ASOS ASOS customer service is a major pain point, with users reporting inability to speak with a human, reliance on chat bots, and unhelpful responses . Returns are described as easy and automated when items are received , but issues arise with incorrect sizing on final sale items and being penalized for returns due to misleading product listings .
Pick Nordstrom Rack if

you prioritize finding good deals on name-brand clothing, appreciate easy in-store returns, and value a generally straightforward app experience despite occasional glitches R14R17.

Pick ASOS if

you are looking for unique clothing, need extensive sizing options for tall or curvy figures, and are willing to navigate potential shipping delays and customer service challenges for a distinct selection R71.

Evidence note: Both apps have a significant number of negative reviews, especially regarding customer service and app functionality, despite their high lifetime ratings. The free-to-download nature means users have low barriers to entry, and therefore, a wider range of experiences are reported.

Frequently asked

Which app has better customer service?
Neither app consistently provides excellent customer service, with both Nordstrom Rack and ASOS users reporting significant difficulties reaching human support and resolving issues R23R33. Nordstrom Rack has some positive mentions of customer service , but also many complaints about unhelpful staff and unresolved problems R20R29. ASOS is heavily criticized for relying on chatbots and offering no direct human contact .
Which app is better for finding unique clothing?
ASOS is better for finding unique and distinct clothing items, with users specifically praising its ability to provide outfits that stand apart for special events R71R101. Nordstrom Rack is more focused on offering deals on name-brand clothing R17R44.
Do these apps have issues with shipping and delivery?
Yes, both apps have reported issues with shipping and delivery. Nordstrom Rack users experience problems like wrong items sent, damaged clothing, missing orders, and significant delays R4R6R7R16. ASOS users frequently report super delayed shipments, lost packages, items never leaving the warehouse, and orders not arriving, with some noting that express shipping takes too long .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R12] Nordstrom Rack 3/5 · US The elimination of Plus Sizes: It saddens me that Nordstrom Rack has chosen to ignore a section of its customers by eliminating plus size clothing in their stores.
  2. [R14] Nordstrom Rack 5/5 · US Easy and Simple: I love how easy the app is to use. I rarely go into a store anymore. It’s got a great collection. Something for the entire family. And returns are so easy! It’s made my life so much more convenient.
  3. [R18] Nordstrom Rack 3/5 · US Sold out: The handbag appears as available on the website; however, after adding it to the cart and proceeding to checkout, a notification appears stating that the item is sold out. The status has not changed for several days.
  4. [R44] Nordstrom Rack 5/5 · US Amazing designer deals and clearance sales!: I love shopping here. They have amazing designer clothes and accessories. The prices are fantastic especially clearance sales!
  5. [R9] Nordstrom Rack 3/5 · US Scrolling is weird: Scrolling on the app is difficult to use. It sometimes goes very fast and won’t stop even when you touch it. It makes it frustrating to use. The website doesn’t have the same problem.
  6. [R11] Nordstrom Rack 5/5 · US Shoes: Its easy to go online shopping love it
  7. [R13] Nordstrom Rack 2/5 · US Clunky App! Other shopping apps much easier!: I’m suppressing a scream after navigating this app for the past 70 minutes just trying to make purchases. The shopping portion is okay but when you go to check out, the nightmare begins. Glitches with trying to change the address was annoying but when it really went awry was when I needed to change the shipping method. When I realized items wouldn’t ar
  8. [R4] Nordstrom Rack 1/5 · US NR sucks balls: Got wrong items and NR charged me for them. Horrible service
  9. [R6] Nordstrom Rack 3/5 · US Delivery: Sometimes I receive damaged clothing with little holes or torn. I have to take MY TIME to go & return to the store. I am disabled and sometimes I can’t get out for a couple of months I really don’t go out anywhere. I don’t drive.
  10. [R7] Nordstrom Rack 1/5 · US Wrong items sent: They will send you the wrong size items then refuse to make it right.
  11. [R16] Nordstrom Rack 1/5 · US Item never arrived: This is ridiculous
  12. [R8] Nordstrom Rack 5/5 · US My go to: Always a good deal
  13. [R10] Nordstrom Rack 1/5 · US I’m poor: And I use this app to buy designer drip so no one knows
  14. [R17] Nordstrom Rack 5/5 · US Saving: Nordstrom Rack is the perfect place to buy namebrand clothes for less. That’s the real deal when it comes to the clothes and we can trust that your items get to you fast.
  15. [R22] Nordstrom Rack 5/5 · US Good Deals: I always find the BEST deals here. Never disappointed :)
  16. [R1] Nordstrom Rack 1/5 · US RE: pay & pick up service: Never received any notifications that my order was ready. Happened to open the App and see it was ready. Went in 2 days later. They had returned the items!!!
  17. [R3] Nordstrom Rack 3/5 · US Not always as a good experience: Happened in the past that they automatically reach on my shows before I was able to pick him up
  18. [R20] Nordstrom Rack 5/5 · US No comment: When I returned the product, I was given a gift card, but it doesn't work and I can't buy anything with it, which is 99.97. I've been a very profitable customer for many years, but they told me to call. I can't get through. And that it was impossible to solve everything at the checkout??I'm stopping buying from your store.…
  19. [R23] Nordstrom Rack 1/5 · US Sent Wrong Item: Nordstrom Rack sent me the wrong item in a size that doesn’t fit and style I won’t wear and will not fix it. Instead, I must drive to the nearest Nordstrom Rack to return the wrong item and re-order the correct item except I can’t because the item I ordered is now sold out. Took three days to get connected to customer service via phone because it kept hanging up on me and then was
  20. [R29] Nordstrom Rack 1/5 · US Poor Customer Service: 06.01.2026 6 pm I was in the store today because I received a birthday reward for $10. The reward barcode wouldn’t work at checkout, the cashier called the manager for assistance, she seen the same thing that the barcode wouldn’t not work. They asked that I download the App, I did that. Same thing. They asked when did I receive the reward, I explained today. They then call
  21. [R33] Nordstrom Rack 1/5 · US Company sucks zero customer service: Bought two suits from them one didn’t fit the other they sent me used with someone else’s measurements pinned on it with the security tags and it was damaged.. wedding is next week I don’t have time to return it and they won’t do the right thing and comp an alter it so it fits me correctly when they sent me damaged used suit. Their customer care is next to zero
  22. [R71] ASOS 5/5 · US Unique: Asos has consistently given me the opportunity to find unique and quality items. When I have a special event or a need for an outfit that is set apart, I always go here first!
  23. [R101] ASOS 5/5 · US This app is amazing: Love the clothes ! I’m obsessed with ASOS! If only us Americans can get access to the UK ASOS, because I know you guys have other material that we have never seen yet or probably will never see. Let us have it ! Please ! Hahaha Great clothing! I want to become an ASOS Model. Also, can yall bring back the videos of the models wearing the clothes at the end of every item? You gu

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store