Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Nordstrom Rack vs Macy's

Nordstrom Rack 4.9★ · Free to download 60
Winner Macy's
Macy's 4.9★ · Free to download 70

Macy's is the better choice for a more reliable shopping app experience, despite some recent technical issues, while Nordstrom Rack struggles with consistent app functionality and order fulfillment.

Full reviews: Nordstrom Rack · Macy's

Nordstrom Rack offers great deals on designer brands but is plagued by app glitches, incorrect orders, and poor customer service. Macy's, while also having some recent app issues and shipping complaints, generally provides a more reliable shopping experience with quality products and good sales.

Head to head

App Functionality & Ease of Use edge: Macy'sR9R11R13R14
Nordstrom Rack Nordstrom Rack users report significant issues with the app, including clunky navigation, scrolling problems, search functions not working, and glitches during checkout R9R13R35. Some users also experienced the app not linking correctly from ads or not working at all for days . However, other users find the app easy to use for shopping and returns R11R14.
Macy's Macy's users have recently reported severe app issues, including it only filling half the screen on iPads, freezing when applying filters, and not allowing purchases due to phone number verification problems R64. Some users also find the app cluttered . Despite these recent problems, many users still describe the app as easy to use and friendly .
Order Fulfillment & Accuracy tieR1R3R4R6
Nordstrom Rack Nordstrom Rack customers frequently receive wrong items, wrong sizes, or damaged clothing R4R6R23. There are also complaints about orders not being delivered, items being returned before pickup, or items showing as available online but being sold out at checkout R1R3.
Macy's Macy's users also experience issues with order fulfillment, including slow shipping, orders being cancelled without explanation, and items not arriving on time R70. Some report being charged for cancelled orders or not receiving all items .
Customer Service & Returns tieR20R23R29R33
Nordstrom Rack Nordstrom Rack's customer service receives many negative reviews, with users reporting difficulty reaching support, unhelpful staff, issues with gift cards not working, and problems with return policies R20R23R29R33. Some feel they are treated poorly or accused of tampering .
Macy's Macy's customer service also faces criticism for being unhelpful, rude employees, and issues with return policies R70. Users report difficulty with their credit card accounts in the app and getting support for cancelled orders .
Product Selection & Value tieR8R10R12R14
Nordstrom Rack Nordstrom Rack is highly praised for offering great deals, excellent sales, and quality name-brand and designer clothing for less R8R10R17. Users appreciate the variety for the whole family R14. However, some are disappointed by the elimination of plus sizes R12.
Macy's Macy's is known for its quality products, including formal gowns, clothing, and housewares, often at good prices and with great sales . Some users, however, feel prices have gone up or that the quality has declined .
Pick Nordstrom Rack if

you prioritize finding designer brands and deals and are willing to tolerate potential app glitches and order issues R10R17R44.

Pick Macy's if

you value a wider selection of quality items and a generally more reliable, albeit recently buggy, app experience for online shopping R84.

Evidence note: Both apps have a high lifetime rating, but recent reviews for both Nordstrom Rack and Macy's show a significant increase in negative feedback, particularly concerning app functionality, order accuracy, and customer service. This suggests a decline in recent user satisfaction for both platforms.

Frequently asked

Which app has better deals?
Both Nordstrom Rack and Macy's are praised for having good deals and sales, with Nordstrom Rack specifically highlighted for name-brand and designer clothes at lower prices R17R44R57 and Macy's for quality items at good prices R84.
Are there issues with app performance?
Yes, both apps have significant performance issues reported by users; Nordstrom Rack users complain about clunky navigation, search not working, and checkout glitches R9R13R35, while Macy's users report the app freezing, not displaying correctly on iPads, and problems with completing purchases R64.
Which app has better customer service?
Both apps receive numerous complaints about poor customer service; Nordstrom Rack users cite difficulty reaching support and unhelpful staff R20R23R33, and Macy's users also report rude employees and unhelpful support for order issues R70.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] Nordstrom Rack 3/5 · US Scrolling is weird: Scrolling on the app is difficult to use. It sometimes goes very fast and won’t stop even when you touch it. It makes it frustrating to use. The website doesn’t have the same problem.
  2. [R11] Nordstrom Rack 5/5 · US Shoes: Its easy to go online shopping love it
  3. [R13] Nordstrom Rack 2/5 · US Clunky App! Other shopping apps much easier!: I’m suppressing a scream after navigating this app for the past 70 minutes just trying to make purchases. The shopping portion is okay but when you go to check out, the nightmare begins. Glitches with trying to change the address was annoying but when it really went awry was when I needed to change the shipping method. When I realized items wouldn’t ar
  4. [R14] Nordstrom Rack 5/5 · US Easy and Simple: I love how easy the app is to use. I rarely go into a store anymore. It’s got a great collection. Something for the entire family. And returns are so easy! It’s made my life so much more convenient.
  5. [R1] Nordstrom Rack 1/5 · US RE: pay & pick up service: Never received any notifications that my order was ready. Happened to open the App and see it was ready. Went in 2 days later. They had returned the items!!!
  6. [R3] Nordstrom Rack 3/5 · US Not always as a good experience: Happened in the past that they automatically reach on my shows before I was able to pick him up
  7. [R4] Nordstrom Rack 1/5 · US NR sucks balls: Got wrong items and NR charged me for them. Horrible service
  8. [R6] Nordstrom Rack 3/5 · US Delivery: Sometimes I receive damaged clothing with little holes or torn. I have to take MY TIME to go & return to the store. I am disabled and sometimes I can’t get out for a couple of months I really don’t go out anywhere. I don’t drive.
  9. [R20] Nordstrom Rack 5/5 · US No comment: When I returned the product, I was given a gift card, but it doesn't work and I can't buy anything with it, which is 99.97. I've been a very profitable customer for many years, but they told me to call. I can't get through. And that it was impossible to solve everything at the checkout??I'm stopping buying from your store.…
  10. [R23] Nordstrom Rack 1/5 · US Sent Wrong Item: Nordstrom Rack sent me the wrong item in a size that doesn’t fit and style I won’t wear and will not fix it. Instead, I must drive to the nearest Nordstrom Rack to return the wrong item and re-order the correct item except I can’t because the item I ordered is now sold out. Took three days to get connected to customer service via phone because it kept hanging up on me and then was
  11. [R29] Nordstrom Rack 1/5 · US Poor Customer Service: 06.01.2026 6 pm I was in the store today because I received a birthday reward for $10. The reward barcode wouldn’t work at checkout, the cashier called the manager for assistance, she seen the same thing that the barcode wouldn’t not work. They asked that I download the App, I did that. Same thing. They asked when did I receive the reward, I explained today. They then call
  12. [R33] Nordstrom Rack 1/5 · US Company sucks zero customer service: Bought two suits from them one didn’t fit the other they sent me used with someone else’s measurements pinned on it with the security tags and it was damaged.. wedding is next week I don’t have time to return it and they won’t do the right thing and comp an alter it so it fits me correctly when they sent me damaged used suit. Their customer care is next to zero
  13. [R8] Nordstrom Rack 5/5 · US My go to: Always a good deal
  14. [R10] Nordstrom Rack 1/5 · US I’m poor: And I use this app to buy designer drip so no one knows
  15. [R12] Nordstrom Rack 3/5 · US The elimination of Plus Sizes: It saddens me that Nordstrom Rack has chosen to ignore a section of its customers by eliminating plus size clothing in their stores.
  16. [R17] Nordstrom Rack 5/5 · US Saving: Nordstrom Rack is the perfect place to buy namebrand clothes for less. That’s the real deal when it comes to the clothes and we can trust that your items get to you fast.
  17. [R44] Nordstrom Rack 5/5 · US Amazing designer deals and clearance sales!: I love shopping here. They have amazing designer clothes and accessories. The prices are fantastic especially clearance sales!
  18. [R57] Nordstrom Rack 5/5 · US My favorite store: I always find good bargains at Nordstrom Rack.
  19. [R84] Macy's 5/5 · US Great Deals: Macys has some of the best deals in a economy where everything is going up in price I can rely on Macy’s for quality Beds Clothing Kitchenwear Jewelry and more and always the best quality brands it is like shopping at a discount outlet online. I hope they stay in business and do not go away good department stores are rare and Macys is great.
  20. [R35] Nordstrom Rack 1/5 · US Search doesn’t work: Search function doesn’t work on the app. Tried searching for different brands and nothing happens. Deleting the app
  21. [R64] Macy's 1/5 · US Update: This App STILL Blows: Try to order something on here and it literally won’t allow me to. Something about my phone number either being wrong or not matching. When I try to edit my phone number to my account, it says that already matches the current number they have for me. WHICH MEANS THE PHONE NUMBER DOES MATCH AND IS CORRECT!!!!!!!!!!!!!!!!!!!!!!!!!!!!! But it still won’t allow me to comp
  22. [R70] Macy's 1/5 · US Slow Shipping - Unhelpful Return Policy - Rude Employees: I have realized that i truly do not like Macy’s now that i have been ordering from them for over a year. As far as shopping in store, i find Macy stores to be cluttered and often messy. In addition, the employees at our two different locations in my immediate area are SO rude! When i went to return something, recently, and they treated me

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store