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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Summoners War vs Star Wars™

Summoners War 4.2★ · Free + IAP 65
Winner Star Wars™
Star Wars™ 4.6★ · Free + IAP 75

Star Wars™: Galaxy of Heroes is generally preferred for its engaging gameplay and Star Wars theme, despite similar monetization and technical issues to Summoners War.

Full reviews: Summoners War · Star Wars™

Both Summoners War and Star Wars™: Galaxy of Heroes are long-running gacha games with dedicated fanbases, but also significant criticism regarding monetization, technical issues, and customer support. Star Wars™ generally receives higher lifetime ratings and praise for its IP integration, while Summoners War struggles more with game stability and perceived unfairness for free-to-play users.

Head to head

Features and Gameplay edge: Star Wars™R5R11R18R26
Summoners War Summoners War is described as fun and addicting, with players enjoying the thrill of the chase for new monsters and PvP mechanics R5R11R26. However, many users feel the game lacks strategy, relying too much on RNG, especially with 'violent procs' R18. There are also complaints about too many new, often useless, monsters being added .
Star Wars™ Star Wars™: Galaxy of Heroes is praised for its turn-based strategy battles, unlockable characters, and guild events . Players appreciate the vast content and different versions of characters . However, some find the late-game teams super unfun due to characters taking too many turns and battles being too long .
Ease of Use and Reliability tieR9R13R15R27
Summoners War Summoners War users frequently report severe crashing issues, especially after updates or on older devices, making the game unplayable for some R13R15R27R28. The game also requires constant, large updates that take a long time to download R9R27.
Star Wars™ Star Wars™: Galaxy of Heroes also suffers from significant loading and crashing issues, with many users unable to open the game or getting stuck on the 'loading Cantina' screen R67. Some users report the game freezing their internet or slowing down their device .
Price/Value and Monetization tieR2R7R10R20
Summoners War Summoners War is heavily criticized for being 'greedy' and 'pay to win' R7R10. Users complain about incredibly low pull rates for good monsters, especially Light/Dark Nat 5s, even after spending significant money R2R20. There's a perception that new players get unfair advantages with better summons, while loyal long-term players are neglected .
Star Wars™ Star Wars™: Galaxy of Heroes is also frequently described as 'pay to win' and 'greedy' R61R75. Players feel forced to spend money to progress or compete, with high prices and a very grindy experience for free players R75. There are also complaints about developers nerfing rewards after players have spent money .
Customer Support edge: Summoners WarR1R13R24R39
Summoners War Summoners War receives overwhelmingly negative feedback for its customer service, described as 'abysmally bad' R1. Users report issues with the requests portal, unhelpful responses, and even threats of legal action for submitting too many inquiries R1R13. Many have lost accounts due to poor support R24R39.
Star Wars™ Star Wars™: Galaxy of Heroes also has significant complaints about technical support, with users unable to recover old accounts despite providing proof of purchase and being run in circles by support staff R112.
Pick Summoners War if

You are a long-term player who enjoys the core gameplay loop and community aspect, and are willing to tolerate poor customer service and frequent technical issues R5R26.

Pick Star Wars™ if

You are a Star Wars fan looking for a turn-based strategy game with a lot of content and character collection, and don't mind a significant grind or potential spending .

Evidence note: Both apps have a high volume of reviews, with a noticeable negative skew in recent reviews for both, particularly concerning technical issues and monetization practices. The free-to-play model for both contributes to some negativity from users who feel pressured to spend.

Frequently asked

Are these games free to play?
Both Summoners War and Star Wars™: Galaxy of Heroes are free to download and play, but they both include in-app purchases (IAP) and are frequently described by users as 'pay to win' due to slow progression for free players and low summon rates for desirable characters R3R7R61R75.
Do these games have technical problems?
Yes, both games are reported to have significant technical problems, including frequent crashes, long loading times, and large, constant updates that can make the games unplayable for some users R9R13R28R67.
Is customer support good for either game?
No, customer support for both Summoners War and Star Wars™: Galaxy of Heroes is widely criticized by users as being poor, unhelpful, and difficult to access, particularly for account recovery issues R1R13R39R112.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Summoners War 5/5 · US Keep coming back: Title says it all. I’ve off and on for years and even though I’ve lost my old accounts, I always enjoy starting again to enjoy the thrill of the chase and pulls and gameplay. Thanks for such a wonderful game.
  2. [R11] Summoners War 5/5 · US Fun: Addicting but really fun
  3. [R18] Summoners War 3/5 · US Fun casual game. No strategy involved.: The game is only very fun if you can understand that everything is RNG. There is minimal skill involved even though the game claims “the more you fight and refine your strategy”. Your water team can easily lose to a fire team because they get 12 extra turns based on a 25% chance every turn. Other than that, it’s super fun to casually play everyday and summon
  4. [R26] Summoners War 5/5 · US The best mobile game: I just really want to say thank you Com2Us for all of your hard work and making such an amazing game. I know a lot of people always find something to criticize, but when it comes down to it, we play this game because we love it. Sure it takes time to really learn the game, to learn team building and understand a lot of the PvP mechanics, but once you do, it’s so worth it. It’
  5. [R9] Summoners War 3/5 · US Constant Update: Every single time I try and play the game, I have to download upwards of 4,000MB, and regardless of my WiFi connection strength it takes upwards of 20 mins!!!! Please fix .
  6. [R13] Summoners War 1/5 · US Developer doesn’t care: Update from the last review. It’s been a couple of months now and the game still crashes like crazy. If you are using older generation ipad, just don’t even bother to install the game. Their support will lie about being there for us. Don’t even bother to contact support. They will lie and blame it on your device and connection problem. They will also threaten you with civil
  7. [R15] Summoners War 3/5 · US Love the game but can’t play it. Update again.: I’ve had this game for years and recently about three updates ago I did the update for the game and now I can’t really play it. It crashes in the middle of me trying to do anything I can collect rewards or full complete the daily missions without it crashing several times. I can’t even participate in the labyrinth at this point how am I supposed to b
  8. [R27] Summoners War 3/5 · US STOP WITH UPDATES!!!: Please stop with all these updates!!! Why am I having to update this game every other day? Doing so many of these updates is making my game not work properly… I’m literally getting booted off the game in the middle of pvp matches for the past 3 days my app has been crashing as soon as I get to the tap to start screen I’ve uninstalled and reinstalled it and it’s still crashing
  9. [R2] Summoners War 4/5 · US Fun but Frustrating at Times: 12 years playing across two accounts and still chasing an LD5. Come on Com2us. Help a brother out.
  10. [R7] Summoners War 1/5 · US Ne of the most greediest companies I know: Rerolling not worth it, not newbie friendly enough otherwise they give you a light or dark scroll mat 5 at start. They will nerf characters fast and one you just got probably be nerf and you would have wasted pulls. A lot of better gacha games out. Like epic seven gives free light and dark characters every so often and a lot during anniversaries. Characte
  11. [R10] Summoners War 1/5 · US Pull rates: The pull rates for any good monster are so incredibly low. It’s a shame how greedy this company is. If not for that it would be an amazing game. Too bad..
  12. [R20] Summoners War 4/5 · US Summoners war: Ive been playing this game since i was 16 back when faimon volcano was the last set of missions on the campaign and ive still never pulled any lightnings off of any ld scrolls let alone an ld nat 5 other then that its an alright game i just find it crazy they still havent fixed the summon rate i even spent over $300 on ld scrolls and no lightning i love this game more then anything
  13. [R1] Summoners War 1/5 · US Very Poor Customer Service: I’ve been playing on and off for probably close to 10 years. The game is fairly fun, it’s a good activity with friends. Unfortunately, their customer service is abysmally bad. Their actual requests portal only works half of the time, so you’ll find yourself writing out your message multiple times. Then, when you finally get it to send, their service team doesn’t even at
  14. [R24] Summoners War 3/5 · US I lost my account someone stole it: I lost my account someone stole it
  15. [R39] Summoners War 3/5 · US Wish it was easier to talk to someone: I’ve been playing this game off and on since 17. I got a new phone in 2025 and they messed up my email and I emailed them four different times and they could never get it straight so I lost everything I did and now I’m having to start over. Customer service is horrible.
  16. [R3] Summoners War 3/5 · US Kinda disappointing: Played the game across a few accounts for a few years and I can say that this game isn’t kind to free to play
  17. [R61] Star Wars™ 1/5 · US Scam and hoax: This “game” hits a new level of free2win low. Not only it is a clear scam and hoax, with “random” numbers shamelessly being not random at all, but it is highly overpriced as such. Do not give them money under any circumstances. Lot’s of cheating and pay2win. Extremely low quality with lots of bugs. Sadly, all ‘covered’ by Apple with lots of fake reviews clearly written by people who
  18. [R75] Star Wars™ 3/5 · US GAME FOR STAR WARS FANS WHO ARN'T AFRAID TO SPEND $$$: This game is one of my most played games on mobile hands down because I am such a big fan of Star Wars, but it is sad that this game is suuuuuuper grindy and makes you constantly want to spend money just to skip and the prices are honestly not fair or decent at all, they dont give deals when buying bulk such as buying 4 crystals can cost 320 a
  19. [R28] Summoners War 2/5 · US Game Crashing for months: IOS players have been reporting a bug for MONTHS that makes the game almost unplayable. The game will crash randomly and very sporadically. It makes it impossible to do anything in the game and its been at least 6 months of this. Hate to quit the game, but I literally cant play. My IOS is updated and I have a newer device. Fix the game or lose players.
  20. [R67] Star Wars™ 2/5 · US Game won’t open all of a sudden: I redownloaded after a few years, game has been working fine now today I’m trying to play and it is sitting on the “loading cantina” screen and noth8ng happens. Will rate five if the game would work
  21. [R112] Star Wars™ 1/5 · US Previous profile reclaimation: I cannot access my old account. I provided you guys with everything you asked in order to help recover my old account but you guys keep assigning a new person to my case and literally running me in circles. Quit running me in circles and help out. I’ve spent so much money on this game. I literally have the apple receipts/time/date/amount/purchase ID and I provided th

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store