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Updated July 2026 · real, multi-region App Store reviews
The verdict on

Star Wars™

55
User verdict / 100 High confidence Divided

Star Wars™: Galaxy of Heroes is a turn-based strategy game praised for its extensive Star Wars character roster and engaging gameplay, but it is heavily criticized for being pay-to-win, having frequent bugs, slow progression, and poor developer support.

4.6★ lifetime (229,433) Free + in-app purchases since 2015 by EA Swiss Sarl updated 0.0 mo ago recent negative 29% 120 reviews across 4 regions
Pay-to-Win Bugs & Crashes Slow Progression Developer Practices Gameplay Balance Star Wars Theme
5★537
4★114
3★60
2★45
1★244
recent reviews across 4 regions, vs the 4.6★ lifetime average

Star Wars™: Galaxy of Heroes offers a deep roster of Star Wars characters and engaging turn-based strategy battles, appealing to long-time fans. However, recent reviews highlight significant issues with the game being heavily pay-to-win, frequent bugs and crashes, and extremely slow progression without spending money, leading to a decline in user satisfaction despite a high lifetime rating.

What users like

  • Engaging turn-based strategy battles and character collectionR12R10R22R38
  • Extensive roster of Star Wars characters and contentR10R12R22R55
  • Fun and addictive for Star Wars fansR5R8R11R14
  • Allows players to pick up where they left off and receive automatic rewardsR7

What users complain about

  • Heavily pay-to-win, requiring significant spending to progress or competeR4R6R18R24
  • Frequent bugs, glitches, and crashing issues, especially after updatesR2R4R15R20
  • Slow and grindy progression, especially for free-to-play usersR27R44R53R54
  • Poor balance in gameplay, leading to unfair battles and frustrating experiencesR1R24R44R45
  • Developer practices are perceived as greedy, untrustworthy, and unsupportiveR4R18R43R45
  • Long loading times and general slownessR23R287R313R367
  • User interface is cluttered and not user-friendlyR180R531
  • Lack of quality of life features like multi-opening Bronzium Data CardsR3R12R59

Latest update · v0.40.3

What the developer says changed (the verdict above weighs this against what reviewers report):

Hey, Galaxy of Heroes fans! We’ve added some quality of life improvements in this update to make your game a more seamless experience. Have fun on the Holotables!

Recurring themes

Pay-to-Win negative
Many reviewers state that the game is heavily pay-to-win, requiring players to spend significant amounts of money to acquire powerful characters, progress, or remain competitive. They feel that the game is designed to push in-app purchases and that free-to-play progression is excessively slow and difficult.R4R6R18R24
Bugs & Crashes negative
A significant number of recent reviews report various bugs, glitches, and frequent crashes. Common issues include the game not loading past the 'Loading Cantina' screen, damage immunity glitches in battles, and general unplayability due to technical problems. This contradicts the developer's claim of 'quality of life improvements' for a 'seamless experience'.R2R4R15R20
Slow Progression negative
Many players find the game's progression to be extremely slow and grindy, especially for those who don't spend money. It takes a very long time to unlock new characters, upgrade them, and advance through harder levels, leading to frustration and a feeling of being stuck.R27R44R53R54
Developer Practices negative
Reviewers express strong dissatisfaction with the developers (Capital Games/EA), accusing them of being greedy, untrustworthy, and not caring about players. Specific complaints include nerfing rewards after spending money, bait-and-switch tactics, poor customer support for account issues, and a focus on profit over game quality.R4R18R43R45
Gameplay Balance negative
The game is frequently criticized for balance issues, particularly in competitive modes like Grand Arena. Players report facing opponents with significantly higher power levels, unfair AI behavior, and certain character lineups being overly dominant, leading to frustrating and unwinnable battles.R1R24R44R45
Star Wars Theme positive
Many positive reviews highlight the game's appeal to Star Wars fans, praising the extensive character roster, accurate portrayal of the universe, and the ability to collect and upgrade favorite characters.R5R10R14R16

Who it's for

This game is for dedicated Star Wars fans who enjoy turn-based strategy and character collection, and who are willing to either invest significant time in grinding or spend money to progress R53R27. It is not for players who dislike pay-to-win mechanics, expect quick progression, or are easily frustrated by bugs and poor game balance R4R6R18R20.

Evidence note: The recent reviews skew heavily negative, focusing on pay-to-win aspects, bugs, and slow progression. While there are positive reviews praising the Star Wars theme and gameplay, the volume and detail of negative feedback suggest a significant decline in recent user experience compared to the high lifetime rating.

Frequently asked

Is Star Wars™: Galaxy of Heroes a pay-to-win game?
Yes, many recent reviews indicate that Star Wars™: Galaxy of Heroes is heavily pay-to-win, requiring significant financial investment to progress efficiently or compete effectively R4R6R18R53.
Are there many bugs and glitches in the game?
Yes, numerous recent reviews report frequent bugs, glitches, and crashing issues, including the game getting stuck on the 'Loading Cantina' screen and in-battle glitches, which contradicts the developer's notes about quality of life improvements R2R20R30R31.
How is the progression speed in Star Wars™: Galaxy of Heroes?
Progression in Star Wars™: Galaxy of Heroes is generally considered very slow and grindy, especially for free-to-play users, with some reviewers stating it could take years to get far in the game or unlock Galactic Legends R27R44R53R206.
Does the game have good customer support?
No, several reviews indicate poor customer support, with users reporting difficulties recovering lost accounts, being run in circles by support staff, and receiving unhelpful responses R69R84R121.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R12] 5/5 · US Amazing game, truly.: This game is AMAZING! The turn-based strategy battles and unlockable characters are great, guild events and guilds in general are fun, and the art style and modeling is smooth and doesn’t lag behind in performance. All in all, it’s a really fun game. One suggestion I have is to add a “multi-open” button for Bronzium Data Cards, as it can take a very long time to open them al
  2. [R10] 5/5 · US Best game ever: I love the characters and I love how you can upgrade them. The only thing is I wish there were more people that you could choose and like more ways, you could get maxed out players without needing to train them, and I wish that there were more clones like the croissant God fox Jessie Wolf, and more clones of different colors but other than that, I just wish that you could choose mo
  3. [R22] 5/5 · US Success: This game is great. It isn’t pay to win, and it isn’t too easy. I like the challenges of it, and also like how not only does it include countless characters, but different versions of each, like Darth maul, maul, and hate fueled maul, along with Palpatine, lord sidings and emperor Palpatine.
  4. [R38] 5/5 · US Interactive fun a story of leaving and coming back: I found this game for about six years. I don’t know maybe about that time and in that time I have played it and then played it because I was like young younger and I didn’t really like the game mechanic. 16. I really like the interactive game mechanics. I like the fact that there’s many missions to play and I like that you in a fun way easily a f
  5. [R55] 5/5 · US Amazing Game!!!: This game is so Awesome!!! It is very fun to play and gets harder as you go. It doesn’t have the best graphics I’ve seen. But they do have EVERY Star Ward character. As you go you can get your favorite characters and upgrade them to max. It doesn’t push you to buy things like other games. It is very fun without spending a penny. My favorite thing is as you level up you can do diff
  6. [R5] 5/5 · US Fun: This game brings back memories
  7. [R8] 5/5 · US So far so good: This game is, right now, pretty fun. Although I put my phone up at 4:00 pm, this is a game to spend my time until that time.
  8. [R11] 5/5 · US Great game: It’s a fun game if your bored I have a lot of characters in it
  9. [R14] 5/5 · US Great game: I saw this on the App Store and knew I would love it and I did. Great Star Wars game
  10. [R7] 5/5 · US Cockroach: Even if I drift away from playing it, I can always pick back up where I left off. And the automatic rewards still come even if I haven’t played in months.
  11. [R4] 1/5 · US Scam and hoax: This “game” hits a new level of free2win low. Not only it is a clear scam and hoax, with “random” numbers shamelessly being not random at all, but it is highly overpriced as such. Do not give them money under any circumstances. Lot’s of cheating and pay2win. Extremely low quality with lots of bugs. Sadly, all ‘covered’ by Apple with lots of fake reviews clearly written by people who
  12. [R6] 4/5 · US Pay to win: All goods are behind a paywall
  13. [R18] 1/5 · US Developer nerfs rewards after spending money: Capital Games is the developer. They have once again nerfed and gone backward on rewards for customers that spent money. They’ve built a system over the past 9 months that promised one thing, and have now rolled that back, bait and switch, moved the goal posts. Do not spend any time or money on this game. You have no ability to predict how the develope
  14. [R24] 2/5 · US Horrible: There's no balance in Grand Arena. The donations are insane, considering the rewards are subpar! EA is true to form: greedy for money! Fix the balance in Grand Arena already! Players always have 3-4 million more GP! What's the point of this arena if you can't win with such balance? · translated
  15. [R2] 3/5 · US Bug report: During the galactic conquest there was a glitch where they just gained damage immunity assuming it was a one time glitch but it happened again and again and again and while I’m here when doing dark side campaign I don’t get any dark side tokens for galatic legends same thing for light side campaign
  16. [R15] 4/5 · US Bugs: The game is good but I play on my phone and it won’t let me get into mod battles so I’m missing a big piece of the game
  17. [R20] 2/5 · US Game won’t open all of a sudden: I redownloaded after a few years, game has been working fine now today I’m trying to play and it is sitting on the “loading cantina” screen and noth8ng happens. Will rate five if the game would work
  18. [R27] 5/5 · US The greatest Star Wars game: This game is so fun. I seriously think there's nothing wrong with it but if you don't like waiting a long time before you can do a ton of stuff, then it's probably not the game for you. If you're a Star Wars fan and you want to battle for the light side or the dark side, then you should definitely play this game
  19. [R44] 1/5 · US Don’t get this game it’s a waste of time.: I have had this game since launch and holy cow is it a giant waste of time. Unless you pay to progress congrats you have to play for 5 years to get anywhere. Not only that the gameplay is annoying as hell. Be prepared for the AI or boss’s to do exactly what they need to do to screw you over. And don’t even get me started on the characters. There are so ma
  20. [R53] 3/5 · US GAME FOR STAR WARS FANS WHO ARN'T AFRAID TO SPEND $$$: This game is one of my most played games on mobile hands down because I am such a big fan of Star Wars, but it is sad that this game is suuuuuuper grindy and makes you constantly want to spend money just to skip and the prices are honestly not fair or decent at all, they dont give deals when buying bulk such as buying 4 crystals can cost 320 a
  21. [R54] 5/5 · US Very entertaining: I love playing this game. The only downside is when I go abroad for work I don’t play as much and the game grows fast and unfortunately farming is a very slow process when the player character events are over constantly taking longer to get quality characters and be competitive. Been playing for about 6 yrs and will probably play for another 6 more. Great game
  22. [R1] 3/5 · US Great game but late game teams are just super unfun!: Emperor Palpatine just gets to do 1,000,000 turns in a row and refresh his whole teams ability’s that do AOE rebuffs the whole time and the worst part is they do NO damage so it’s deaths by 1,000 papercuts so if you actually wanna get into this game just get ready to play one round for 9 mins on conquest just waiting for ONE turn, terrible bala
  23. [R45] 1/5 · US Unfair profit driven practices disguised as healthy: CG is a bad company who disguises game health as necessary for profit reasons such as relic delta poor matchmaking practices and datacrons
  24. [R43] 1/5 · US Broken game: I’d write a work order for support but as we All know, you don’t bother with these anymore. So how about you just fix the game then? How about it actually works for a change? You keep adding new things that don’t work!? Woopie! This is something better? The new coliseum’s scoring is all screwed up! But you know this , you don’t care. Fix something! Anything! You greedy jerks ! Im not
  25. [R23] 4/5 · US Really like the game: I really like this game. It’s my number one favorite game, but it just takes so long to load. That’s what don’t like about it. I wish you could fix that.
  26. [R287] 3/5 · GB idk: good game, i wouldn’t say its the same rate as lego star wars. my biggest concern is that its very pay to win, and it takes long to load
  27. [R313] 3/5 · GB So slow: Great game but OMG it’s so slow. It’s 2-3 months of logging in every day to get a Galactic Legend open. Come on developers….give us a break.
  28. [R367] 3/5 · GB Loading takes ages: The loading is taking ages since the new update please fix that I want to get my daily
  29. [R180] 1/5 · US To cluttered: Compared to what the game was a year ago, even 2 years ago. It’s wayyyy too cluttered and not very user friendly. Theres a character for literally every single situation. When is enough, enough? Reorganize this game.
  30. [R531] 3/5 · CA Terrible user experience: Sometimes I think this game is trying to create the worst user experience imaginable. If that’s the goal - great job!
  31. [R3] 5/5 · US Great game: A game I have played for years I have only one problem I hate opening bronzium data cards one at a time I end up with over 100k tokens for them and it takes me forever to go through one at a time maybe a 10x or even 100x at time would be so helpful.
  32. [R59] 5/5 · US I like it: I like it, but I feel like there should be a multi for those chromium data cards that use ally points like maybe a 10x or higher for people who don’t want to spend all of that on stuff that costs 130k ally points. I also think there should be more shards in the shipment but slightly more expensive to even it out, which would make it easier to get the characters you don’t use to higher s
  33. [R16] 5/5 · US I love this game !: As a longtime Star Wars fan I highly recommend this game and good on Disney and capital games for making a great brand even greater
  34. [R30] 1/5 · US broken: Game doesnt load.
  35. [R31] 1/5 · US Game will not load: Game will not load. Stuck in “loading Cantina”. Zero stars! Do not recommend!
  36. [R206] 1/5 · US Waste of Potential :(: I am updating my review in response to a recent erratum change that reflects what I have come to realize about this game. AT FIRST, IT FEELS LIKE A CREATIVITY AND STRATEGY-BASED GAME where you select a unique combination of units to form a powerful squad that suits your own play style. IT’S NOT. It’s an endless uphill grind to unlock unapologetically more powerful units that
  37. [R69] 1/5 · US Previous profile reclaimation: I cannot access my old account. I provided you guys with everything you asked in order to help recover my old account but you guys keep assigning a new person to my case and literally running me in circles. Quit running me in circles and help out. I’ve spent so much money on this game. I literally have the apple receipts/time/date/amount/purchase ID and I provided th
  38. [R84] 1/5 · US Technical support sucks: I used to play this game all the time and I loved it. I wanted to re-download it and import my old account onto this new one. The account is still active. I can log into it on the site but when I try to import it into the game, it won’t let me it gives me error code 9.0. I press the contact us to get EA help technical support. None of them know what they’re talking about.
  39. [R121] 1/5 · US Lost My Account: I lost my account last year around this time because the Support guy told me to unbind my account and delete my app. I asked if it would delete my account and he had assured me that it would not since I still had it saved on my phone. I asked a bunch of other questions but he kept saying he could recover it if anything on his end. I did it and all of a sudden he couldn’t do anythi

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store