Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Summoners War

55
User verdict / 100 High confidence Divided

Summoners War remains an engaging and deep RPG for many long-term players, but recent updates have exacerbated issues like frequent crashes, excessive storage requirements, and persistent concerns about 'pay-to-win' mechanics and low summon rates for rare monsters.

4.2★ lifetime (42,962) Free + in-app purchases since 2014 by Com2uS Corp. updated 0.4 mo ago recent negative 35% 120 reviews across 4 regions
Summon Rates & RNG Longevity & Engagement Crashes & Stability Pay-to-Win Updates & Storage Customer Service
5★467
4★113
3★72
2★65
1★283
recent reviews across 4 regions, vs the 4.2★ lifetime average

Summoners War is a long-running mobile RPG with a dedicated player base, praised for its engaging gameplay, strategy, and continuous content updates. However, recent user experiences highlight significant technical problems like frequent app crashes and large update sizes, alongside long-standing criticisms regarding its 'pay-to-win' aspects and frustratingly low summon rates for desirable characters.

What users like

  • Engaging and long-lasting gameplay that keeps players returningR2R8R11R19
  • Offers strategic depth and a strong sense of progressionR20R25R39R48
  • New player experience has improved with better starting summons and catch-up mechanicsR23R24R31R40
  • Frequent events and collaborations keep the game freshR25R39R40R86

What users complain about

  • Frequent app crashes, especially on older iOS devices, making the game unplayable for someR13R29R45R66
  • Extremely low summon rates for rare Light/Dark (LD) monsters, leading to frustration and perceived 'pay-to-win' dynamicsR1R6R12R15
  • Poor customer service, with issues like unhelpful responses, account recovery problems, and portal malfunctionsR3R13R67R107
  • Excessive and frequent large updates that consume significant storage and download timeR10R30R68R74
  • Gameplay mechanics like 'Violent rune procs' and RNG are seen as unfair and diminish strategic playR33R37R49R86
  • Perceived as 'pay-to-win' due to the advantages whales gain and the difficulty for free-to-play users to compete at higher levelsR7R16R43R71

Latest update · v9.2.6

What the developer says changed (the verdict above weighs this against what reviewers report):

A global RPG that has captivated Summoners worldwide! Win battles with your own unique deck and strategy. - Frieren Collab Update - Collab special events added - Other QoL improved and errors fixed Got feedback? Leave a review or visit https://customer.withhive.com/com2us and drop us a line!

Recurring themes

Crashes & Stability negative
Many users, particularly on iOS and older iPads, report frequent game crashes that make the app unplayable or disrupt critical gameplay moments. This issue persists despite recent updates, directly contradicting developer claims of 'errors fixed'.R13R29R45R66
Summon Rates & RNG negative
A pervasive complaint is the extremely low pull rates for desirable Light/Dark (LD) 5-star monsters, which many players feel are rigged or unfair, especially for long-term players compared to new accounts. This contributes heavily to the 'pay-to-win' sentiment.R1R6R12R15
Customer Service negative
Users frequently report poor customer service experiences, including unhelpful responses, difficulty with account recovery, and issues with the support portal itself.R3R13R67R107
Updates & Storage negative
The game requires frequent, large updates (often several GBs) that take a long time to download and consume significant device storage, deterring some players from continuing.R10R30R68R74
Pay-to-Win negative
Many players feel the game is heavily 'pay-to-win,' where spending money provides a significant advantage, particularly in obtaining powerful monsters and runes, making it difficult for free-to-play users to compete at higher levels.R7R16R43R71
Longevity & Engagement positive
Despite criticisms, many players express long-term loyalty, having played for years or even a decade, consistently returning to the game due to its fun, addicting nature, and continuous evolution.R2R8R11R19

Who it's for

Summoners War is for players who enjoy deep, turn-based RPGs with strategic team building and a long-term grind, especially those who appreciate continuous content and events R20R39. It is also suitable for new players, as the game has improved its onboarding experience and offers ways to catch up R23R24R31. It is NOT for players easily frustrated by low summon rates, 'pay-to-win' mechanics, or frequent app crashes, particularly on older devices R12R13R29R71.

Evidence note: The recent review sample skews significantly negative, with many long-term players expressing frustration over persistent issues like crashes and summon rates. This contrasts with the high lifetime rating, suggesting a recent decline in user satisfaction or an amplification of long-standing grievances.

Frequently asked

Is Summoners War a pay-to-win game?
Many recent reviews indicate that Summoners War has significant 'pay-to-win' elements, with spending money offering a distinct advantage in obtaining powerful monsters and runes, making it hard for free-to-play players to compete at high levels R7R16R43R71.
Does Summoners War crash frequently?
Yes, many recent reviews report frequent game crashes, especially on iOS devices and older iPads, which can make the game unplayable or disrupt gameplay R13R29R45R66.
Are the summon rates for rare monsters good in Summoners War?
No, many players express significant frustration with the extremely low summon rates for rare Light/Dark (LD) 5-star monsters, often after years of playing and sometimes spending hundreds of dollars R1R12R17R18.
How is the customer service for Summoners War?
Customer service for Summoners War is frequently criticized by users as poor, unhelpful, and difficult to access, particularly for issues like account recovery R3R13R67R107.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 5/5 · US Keep coming back: Title says it all. I’ve off and on for years and even though I’ve lost my old accounts, I always enjoy starting again to enjoy the thrill of the chase and pulls and gameplay. Thanks for such a wonderful game.
  2. [R8] 5/5 · US Fun: Addicting but really fun
  3. [R11] 5/5 · US Fav: Been playing since a kid love it till this day🙏
  4. [R19] 5/5 · US This game might be a best of all time: I used to play this game a lot It has grown up with me. I remember when I was younger. I would always play this with a friend of mine who showed this to me, This game was with me every step of the way. The number of countless devices that I have played this on the amount of times that I have started over and over again until I finally got a permanent account
  5. [R20] 5/5 · US The best mobile game: I just really want to say thank you Com2Us for all of your hard work and making such an amazing game. I know a lot of people always find something to criticize, but when it comes down to it, we play this game because we love it. Sure it takes time to really learn the game, to learn team building and understand a lot of the PvP mechanics, but once you do, it’s so worth it. It’
  6. [R25] 5/5 · US Love this game there is room to grow: I love this game, I wish the rng was better though and the rate regarding summons and develmons but I guess that’s a part of the rarity. Nonetheless this games always interactive and even if you take breaks they reward you for coming back. I haven’t had a game do something like that before 🙂‍↕️. Waiting on that One Piece collab 👀…
  7. [R39] 5/5 · US Possibly The Best: This game is one of the best rpg turn based games I’ve ever played. The progression is solid and fast! From the start, it may seem not much is happening but you’ll definitely lose yourself for the love in this game. Simplistic and easy to understand the gameplay. The community is very active and helpful in getting players involved and providing them with the best possible exper
  8. [R48] 5/5 · US Great game: One of my favorite games strategy with a lil bit of luck only thing is I’ve been playing for 10+ years and yet to get my hands on a L/D natural 5 ⭐️ but hopefully soon I’ll have my dream monster
  9. [R23] 5/5 · US Best for f2p players: I have played since 2013 or so and after returning from a long break it’s nice to see a game like this catering to f2p and new players in a way I haven’t seen other games of the same genre manage. I’ve almost maxed my first strictly f2p account and feel relatively little to no restrictions. Whales run high end pvp, but what game isn’t like that. But even for that problem they
  10. [R24] 5/5 · US Has gotten better: I have to say I used to play this game all the time rage quit a bunch cause it felt like I wasn’t getting anything good but they had changed it to where new users can get better summons. New challenges can catch up quick. I appreciate it 10 out of 10.
  11. [R31] 5/5 · US Five star characters: Being able to earn a five star character after using a gold summoning scrolls or greater was an awesome idea and unable to obtain characters I couldn’t previously get , thank you team. This game keeps getting better. It’s definitely worse playing. I’m on my 7th year.
  12. [R40] 5/5 · US overhated game: Half of the reviews are complaining about LD rates, p2w, and violent runes. The LD rates are completely balanced and aren’t rigged at all. There’s tons of events every single month that give hundreds of scrolls and thousands of crystals, you literally have to spend 15 minutes a day maximum to finish the events too. You are given a whole week grace period if you aren’t able to finis
  13. [R86] 1/5 · US The game collection, game play: Honestly I think game it’s really fun and people are enjoy what they have and some don’t. You want to play game seriously it would bring you a lot of stress like (Violet runes) take 4 turn and there nothing we can do about it. The graphics over it’s really nice and with cool looking characters( Monsters). There a lot of event every years and also collaborations with
  14. [R13] 1/5 · US Developer doesn’t care: Update from the last review. It’s been a couple of months now and the game still crashes like crazy. If you are using older generation ipad, just don’t even bother to install the game. Their support will lie about being there for us. Don’t even bother to contact support. They will lie and blame it on your device and connection problem. They will also threaten you with civil
  15. [R29] 2/5 · US Game Crashing for months: IOS players have been reporting a bug for MONTHS that makes the game almost unplayable. The game will crash randomly and very sporadically. It makes it impossible to do anything in the game and its been at least 6 months of this. Hate to quit the game, but I literally cant play. My IOS is updated and I have a newer device. Fix the game or lose players.
  16. [R45] 3/5 · US Love the game but can’t play it. Update again.: I’ve had this game for years and recently about three updates ago I did the update for the game and now I can’t really play it. It crashes in the middle of me trying to do anything I can collect rewards or full complete the daily missions without it crashing several times. I can’t even participate in the labyrinth at this point how am I supposed to b
  17. [R66] 1/5 · US Game needs fixed: Game has crashed every day for the past two months network connection errors
  18. [R1] 4/5 · US Fun but Frustrating at Times: 12 years playing across two accounts and still chasing an LD5. Come on Com2us. Help a brother out.
  19. [R6] 1/5 · US Ne of the most greediest companies I know: Rerolling not worth it, not newbie friendly enough otherwise they give you a light or dark scroll mat 5 at start. They will nerf characters fast and one you just got probably be nerf and you would have wasted pulls. A lot of better gacha games out. Like epic seven gives free light and dark characters every so often and a lot during anniversaries. Characte
  20. [R12] 1/5 · US Pull rates: The pull rates for any good monster are so incredibly low. It’s a shame how greedy this company is. If not for that it would be an amazing game. Too bad..
  21. [R15] 1/5 · US Scam Game: Game is a complete scam. Rates are a lie, rate up is a lie, literally just designed to scam players. Stay away from this garbage game.
  22. [R3] 1/5 · US Very Poor Customer Service: I’ve been playing on and off for probably close to 10 years. The game is fairly fun, it’s a good activity with friends. Unfortunately, their customer service is abysmally bad. Their actual requests portal only works half of the time, so you’ll find yourself writing out your message multiple times. Then, when you finally get it to send, their service team doesn’t even at
  23. [R67] 1/5 · US Poor customer service: Customer service refuses to help with hacked account because "too much time has passed" even though I have more than enough proof of account ownership. As someone who had been playing for upwards of 9 years, this is disappointing
  24. [R107] 1/5 · US They don’t care: I’ve been recently trying to get an account back and it actually seems like they really don’t care to try to get it back to me and I’ve given them everything they have asked for
  25. [R10] 3/5 · US To much room: It is a good game and all but it takes too much storage space and because of it I can’t play the game anymore
  26. [R30] 3/5 · US Constant Update: Every single time I try and play the game, I have to download upwards of 4,000MB, and regardless of my WiFi connection strength it takes upwards of 20 mins!!!! Please fix .
  27. [R68] 1/5 · US Crazy annoying updates: This game has insane updates that take like 10 minutes to load and you can’t leave the screen. I loved this game but the updates happen SO OFTEN.
  28. [R74] 3/5 · US STOP WITH UPDATES!!!: Please stop with all these updates!!! Why am I having to update this game every other day? Doing so many of these updates is making my game not work properly… I’m literally getting booted off the game in the middle of pvp matches for the past 3 days my app has been crashing as soon as I get to the tap to start screen I’ve uninstalled and reinstalled it and it’s still crashing
  29. [R33] 1/5 · US Strategy doesn’t matter in this game, just who can get violent procs: I have uninstalled this game so many times because of how much time I have spent on it in the past… but no wonder they are losing so many players.. game play is all of the place and sloppy. And it’s just random violent procs ruin the fun and strategy.. how can you play against some enemy that takes 4 turns in a row..
  30. [R37] 1/5 · US This game depend on 0 skills: Everything in this game is rng if you get more proc than the other ppl you win. This game is sucking so bad due to that and they keep making new games or collab and do not fix the system rates or rng
  31. [R49] 3/5 · US Fun casual game. No strategy involved.: The game is only very fun if you can understand that everything is RNG. There is minimal skill involved even though the game claims “the more you fight and refine your strategy”. Your water team can easily lose to a fire team because they get 12 extra turns based on a 25% chance every turn. Other than that, it’s super fun to casually play everyday and summon
  32. [R7] 3/5 · US Kinda disappointing: Played the game across a few accounts for a few years and I can say that this game isn’t kind to free to play
  33. [R16] 2/5 · US It’s never going to change: They’re just going to keep adding more and more ways for whales to be leagues above average f2p users I’ve given up and used to log in daily for YEARS I think I log in twice a week now I have an account that’s been around since the first six months of the game 100% f2p and I haven’t enjoyed playing the game in so long I can’t remember the last time I did I have an insan
  34. [R43] 1/5 · US So much time wasted: Just don’t play this game unless you’re going to spend a lot of money
  35. [R71] 1/5 · US FIX THE LD RATES: Literally don’t know what else to say been playing for 9 years not A SINGLE LD NAT 5!!!! THIS GAME IS THE EPITOME OF P2W!!!!!!! so unless u got 100’s to spend on a mobile game enjoy a salty community and dead guilds, all exaggeration
  36. [R17] 1/5 · US PLAYING FOR 12 YEARS, NO LD NAT 5: Don’t play this game, they give new summoners a choice but don’t give loyal players a choice at a nat 5LD. I haven’t summoned a single nat, even after that many years. They give unfair advantage to new players and not old ones… no point in playing if they let new people pick what they want and old players get left behind. At least give us a pity nat 5LD for old p
  37. [R18] 4/5 · US Summoners war: Ive been playing this game since i was 16 back when faimon volcano was the last set of missions on the campaign and ive still never pulled any lightnings off of any ld scrolls let alone an ld nat 5 other then that its an alright game i just find it crazy they still havent fixed the summon rate i even spent over $300 on ld scrolls and no lightning i love this game more then anything

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store