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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Terryberry Be Well vs Planet Fitness

Terryberry Be Well 4.6★ · Free to download 30
Winner Planet Fitness
Planet Fitness 4.9★ · Free to download 70

Planet Fitness is the clear winner due to its superior reliability, broader functionality for gym-goers, and generally positive user experience, while Terryberry Be Well struggles with fundamental syncing and login issues.

Full reviews: Terryberry Be Well · Planet Fitness

Terryberry Be Well, often used for corporate wellness challenges, suffers from widespread issues with syncing data from fitness trackers, frequent logouts, and general app instability. Planet Fitness, while not without its own technical glitches, offers a more reliable experience for gym check-ins, workout tracking, and access to gym-specific features, despite some users reporting app loading problems and inaccurate crowd meters.

Head to head

Features edge: Planet FitnessR4R9R15R17
Terryberry Be Well Terryberry Be Well is designed for wellness challenges, tracking steps and activities, and offers team-based competitions. However, users report limited device compatibility, inability to manually enter steps when syncing fails, and a lack of detailed historical data R4R9. Some users appreciate the motivation from challenges and the platform's user-friendliness when it works R15R17.
Planet Fitness Planet Fitness offers features like gym check-in via QR code, workout videos, activity tracking, and a crowd meter to show gym occupancy. Users value the convenience of checking in and the availability of workout guides . However, the activity tracking is limited, lacking options for specific machine activities or detailed weight/rep logging . The crowd meter is also frequently reported as inaccurate .
Ease of Use edge: Planet FitnessR7R10R11R19
Terryberry Be Well Many users find Terryberry Be Well difficult to use, citing issues with account creation, login failures, and a convoluted interface R7R10R11R19. The app is also described as laggy and not intuitive .
Planet Fitness Planet Fitness is generally considered easy to use for its primary function of gym check-in . However, some users find navigating the app for other information infuriating and report poor UI, especially when trying to manage memberships or find equipment information .
Reliability edge: Planet FitnessR1R3R6R10
Terryberry Be Well Terryberry Be Well suffers from significant reliability issues, including frequent syncing failures with various devices like Apple Watch, iPhone, Fitbit, and Garmin R1R3R6R12. Users also report being randomly logged out, inability to log back in, and the app stopping working entirely R10R19.
Planet Fitness Planet Fitness users frequently report the app being extremely slow, not loading, or getting stuck on the opening screen . Some experience glitches with the crowd meter or barcode scanner . However, when it works, users find it a convenient and essential tool .
Price/Value edge: Terryberry Be WellR13R15R19R35
Terryberry Be Well Terryberry Be Well is often used for work-sponsored wellness programs and challenges, suggesting it's typically free for the end-user R13R15R19R35. Some users question if paying for the app would make it function better, implying its current free experience is poor R19.
Planet Fitness Planet Fitness is free to download, but membership is required to use the gym and its app features. Users express frustration over deceptive pricing, unexpected annual fees, and difficulty canceling memberships, leading to unwanted charges R61R76R79R91. The value is tied to the gym membership, which many find excellent for the price .
Support tieR47R58R85R91
Terryberry Be Well Users report slow and unhelpful customer service for Terryberry Be Well, with some resorting to contacting their wellness team for manual data input R47R58. Troubleshooting prompts from an old app name also suggest a lack of care R58.
Planet Fitness While not extensively detailed, one review mentions terrible customer service from Planet Fitness regarding a membership complaint R85. Issues with canceling memberships often require in-person visits, indicating a lack of effective app or online support for critical tasks R91.
Pick Terryberry Be Well if

Pick Terryberry Be Well if you are required to use it for a work or organizational wellness challenge and your primary goal is basic step tracking, provided you are prepared for potential syncing and login frustrations R13R17.

Pick Planet Fitness if

Pick Planet Fitness if you are a member of Planet Fitness and need a convenient way to check into the gym, access workout videos, and track basic gym activities, and you are willing to tolerate occasional app loading issues .

Evidence note: Reviews for Terryberry Be Well are heavily skewed towards technical issues, particularly syncing and login problems, which contrasts with its higher lifetime rating. Many positive reviews are short and unspecific. Planet Fitness reviews also show a significant number of technical issues, but a larger proportion of reviews discuss gym experience rather than just app functionality, which can inflate its overall rating.

Frequently asked

Does Terryberry Be Well sync with fitness trackers?
Terryberry Be Well is intended to sync with fitness trackers like Apple Watch, Fitbit, and Garmin, but many users report frequent and persistent issues with inaccurate syncing, disconnections, and limited device options R1R3R6R12.
Can I cancel my Planet Fitness membership through the app?
No, users report that the Planet Fitness app does not allow membership cancellation, often requiring an in-person visit or encountering errors when trying to cancel online R61R91.
Are there hidden fees with Planet Fitness membership?
Yes, some Planet Fitness users report being surprised by unexpected annual fees and other charges beyond the advertised monthly rate, leading to frustration and higher costs than anticipated R76R79R103.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] Terryberry Be Well 1/5 · US Missing whoop: Would be great if it connected to Whoop
  2. [R9] Terryberry Be Well 3/5 · US Meh: Often doesn’t sync steps correctly and won’t let you manually enter them.
  3. [R15] Terryberry Be Well 3/5 · US self reporting ruins it: i like the actual platform, user friendly. however, the experience gets ruined because of self reporting activities. i have participated in steps challenges for a few years now and you have the people who's watch will track like 3-5k steps a day but they will input 25- 30k steps in activites which doesn't really make any sense. usually these competitions are won by suspec
  4. [R17] Terryberry Be Well 5/5 · US Back Again: I joined the challenge last year. I really enjoyed meeting everyone from all over the United States and because of this challenge, I have gotten back into my morning walking routine.
  5. [R7] Terryberry Be Well 1/5 · US Garbage App: I don’t know how hard it is to make an app in today’s world, but I’ve spent more than 30 minutes trying to get this thing to work in various capacities. Everything from being able to login successfully to create an account, to having it connect with my watch and phone has been a pointless waste of time. And it’s not me, it is 100% a broken garbage app, don’t waste your time with it,
  6. [R10] Terryberry Be Well 1/5 · US Horrible: Was able to create an account and use it for about a week before it randomly logged me out and won’t let me log back in because the “log in” button has remained greyed out and I am not able to press the button after putting in my account information
  7. [R11] Terryberry Be Well 5/5 · US Not to user friendly!: I enjoyed the benefits and think it’s fun, but the app isn’t very friendly!
  8. [R19] Terryberry Be Well 1/5 · US Simply terrible: This app is used for an annual fundraiser by IICF and every year we curse that they continue partnering with Terryberry. The app and website are equally terrible. The app logs you off in the middle of working, does not consistently sync with any external app for step count, and is so convoluted for the user. It’s truly a wonder how the overall rating of the app is so high. Maybe i
  9. [R1] Terryberry Be Well 1/5 · US Inaccurate: Doesn’t sync steps!
  10. [R3] Terryberry Be Well 3/5 · US Frustrated: I wish the app and my iPhone and Apple Watch pedometer could sync with each other. Last week I walked 16,000 steps (I’m a PE teacher), the app only tracked 11,000 steps.
  11. [R6] Terryberry Be Well 3/5 · US It’s okay but. Not as good as Fitbit: This app does NOT record the same steps as my Fitbit even though that is the device it gets my steps from. I don’t know if there is an issue in translations among apps or what. It does not transfer over anything else either. I have to manually add the steps to make it closer to the actual step count.
  12. [R13] Terryberry Be Well 1/5 · US Worst App: The functionality on this app is so bad. I’m using it for a work step challenge, and it’s so awful.
  13. [R35] Terryberry Be Well 1/5 · US What did you do?: I’ve been using this app through my work program for several years. Whatever you did in the past six months ruined it. Doesn’t hold its connection. Specifically it dumps my Garmin connection. When I reconnect it acts like I just signed in for the first time and doesn’t bring any history forward. I’d really like you to fix this.
  14. [R47] Terryberry Be Well 1/5 · US Not syncing: Terrible platform to track activities and steps. Mine stopped syncing and I’ve tried disconnecting device, deleting the app, and reinstalling and reconnecting, and still no solution to the syncing problem. Contacted support, and they are slow to help. 0 stars if I could.
  15. [R58] Terryberry Be Well 1/5 · US Data sync to AppleHealth: Customer service is not helpful when trying to troubleshoot issues. They have resorted to only communication via email and will send out troubleshooting prompts from previous app name “Walker Tracker,” which to me, is indicative of lack of care. I have resorted to contacting my wellness team for manual input until a resolution is found. This solution is inconvenient and t
  16. [R85] Planet Fitness 1/5 · US Planet fitness treated me well at first…: Planet fitness workers were so unbothered and didn’t even want to hear me out over one complaint from the locker rooms and it was about this dude that came into the locker rooms and it was me my friend and other friend all three of us and he was in the bathroom and then left without looking at us and filing a complaint that we searched the lockers and now
  17. [R91] Planet Fitness 1/5 · US Can’t cancel: They are impossible to cancel. Website is always down, and then you have to go in person. Brutal
  18. [R12] Terryberry Be Well 3/5 · US Not sure if Garmin or BeWell: The two do not link well. I sync my Garmin at least twice a day and BeWell says you need to do that at least once a day. Every time I go in to BeWell to have it pull data over it says can take 5 minutes and yet after that time no new sync has happened. I have disconnected reconnected and still didn’t pull data. I even disconnected and deleted app and reinstalled, r
  19. [R61] Planet Fitness 1/5 · US Membership: Doesn’t allow me to cancel my membership. Everytime I reload it says there’s an error.
  20. [R76] Planet Fitness 1/5 · US Might be deleting: I don’t appreciate how I haven’t had this app or a membership for 2 months yet and I’m already being charged a yearly fee, that’s dumb I don’t recommend this to anyone. And I want my money back because they already charge a late fee which is crazy cause if I’m late why go up on the price? That’s very inconsiderate of what’s coming to my bank account then proceed to charge an ext
  21. [R79] Planet Fitness 1/5 · US Brattleboro Planet Fitness: They claimed it was only one dollar for the first month and then didn’t tell me about all the extra fees and how they charge, I ended up getting charged almost $70 for “two months” of membership after only four weeks. Deceptive and dishonest.
  22. [R103] Planet Fitness 1/5 · US Not for me: First thing you have to do is join PF. Info on pricing plans that start at $15 (low end) then jump to $49 a year! With no info on cancelling a membership. I was suspicious on “free access” and I was right! Deleting the app now!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store