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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Planet Fitness

60
User verdict / 100 High confidence Divided

The Planet Fitness app is praised for its convenience in gym check-ins and access to workout videos, but it is currently plagued by significant loading issues and inaccurate features like the crowd meter, with some users also reporting difficulties with membership management and hidden fees.

4.9★ lifetime (742,617) Free to download since 2010 by Planet Fitness Holdings, LLC updated 0.4 mo ago recent negative 28% 50 reviews across 1 regions
Gym Experience App Loading Issues Membership Management Crowd Meter Accuracy App Functionality (Positive)
5★28
4★3
3★5
2★2
1★12
recent reviews across 1 regions, vs the 4.9★ lifetime average

The Planet Fitness app generally receives positive feedback for its utility in gym check-ins and providing workout resources. However, recent reviews highlight critical issues such as the app failing to load, inaccurate crowd meter data, and problems with membership cancellation and unexpected charges, despite a high lifetime rating.

What users like

  • Convenient for gym check-ins and provides workout videos.R24R16
  • Offers features for tracking fitness goals and shopping for merchandise.R23
  • Many users appreciate the cleanliness, friendly staff, and equipment at Planet Fitness locations.R1R5R6R12
  • Black Card benefits like spa access and bringing a friend are highly valued.R28R29
  • Provides a sense of safety, especially for teenage girls.R30

What users complain about

  • The app frequently fails to load or gets stuck on the opening screen.R4R8R15R31
  • Crowd meter feature is often inaccurate, showing low numbers even when the gym is busy.R3R16R18
  • Difficulties with membership cancellation, often requiring in-person visits or encountering errors.R2R33
  • Users report unexpected charges, yearly fees, and hidden fees after initial sign-up.R13R19
  • Limited options for tracking activities and adding specific machine workouts.R24
  • Lack of search functionality for equipment information or gym layouts within the app.R3R18
  • Offers can be restrictive, sometimes only valid for first-time consumers.R18
  • Poor user interface for membership creation and account linking, often redirecting to web browsers.R40

Latest update · v9.12.3

What the developer says changed (the verdict above weighs this against what reviewers report):

Bug fixes and performance improvements.

Recurring themes

App Loading Issues negative
Many recent reviews indicate the app frequently fails to load, gets stuck on a spinning wheel, or won't open at all, preventing users from checking in or accessing features. This contradicts the developer's claim of 'bug fixes and performance improvements' in the latest update.R4R8R15R31
Membership Management negative
Users report significant problems with membership management, including inability to cancel through the app, encountering errors, and being charged unexpected yearly or late fees. There are also complaints about deceptive pricing practices.R2R13R19R33
Crowd Meter Accuracy negative
The in-app crowd meter is frequently criticized for being inaccurate, often showing low crowd levels even when the gym is visibly packed.R3R16R18
Gym Experience positive
Despite app issues, many reviews praise the actual Planet Fitness gym locations for their cleanliness, friendly staff, good equipment, and overall positive environment.R1R5R6R7
App Functionality (Positive) positive
When working, the app is appreciated for easy check-ins, access to workout videos, and tracking fitness goals.R10R11R16R23

Who it's for

This app is for existing Planet Fitness members who primarily need to check into the gym and occasionally use the workout video library R10R11R16R24. It is not recommended for new users trying to sign up or manage memberships, or for those who rely on accurate crowd meters or extensive activity tracking R2R3R13R18.

Evidence note: The sample of 50 recent reviews shows a significant number of negative experiences related to app functionality (loading issues, crowd meter inaccuracy) and membership management, which contrasts with the very high lifetime rating. This suggests a recent decline in app performance or user satisfaction with specific features. The developer's notes mention 'bug fixes and performance improvements,' but recent reviews directly contradict this, indicating ongoing or new issues with app loading and stability.

Frequently asked

Does the Planet Fitness app work reliably for checking in?
While the app is designed for easy check-ins, many recent users report that it frequently fails to load or gets stuck on the opening screen, preventing them from scanning their barcode to enter the gym R4R8R15R31.
Is the crowd meter feature accurate in the Planet Fitness app?
No, multiple reviews state that the crowd meter is often inaccurate, frequently showing low crowd levels (e.g., 'over 1' or '1/4 full') even when the gym is visibly packed R3R16R18.
Can I cancel my Planet Fitness membership through the app?
Many users report significant difficulty canceling their membership through the app, citing errors or being directed to a website that is down, often requiring an in-person visit to cancel R2R33.
Are there hidden fees or unexpected charges with Planet Fitness memberships?
Yes, several users report unexpected charges, including yearly fees after only a couple of months of membership, late fees, and other undisclosed fees beyond the initial advertised price R13R19.

What reviewers actually said

Built only from these 50 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R24] 3/5 · US Need more: The app is great for checking in and watching some videos for how to do different things like use the machines, free weights or just stretching. I love the idea of tracking your journey…. But there’s such limited options to add activities. I would’ve thought you’d at least be able to select the activities of the machines that are actually in the gym. There’s not even an option to add an
  2. [R16] 4/5 · US Useful but not always accurate.: The app is useful for the sake of not needing to carry a card to check in @ the gym, but it’s not very accurate with the “crowd meter”, if almost never says anything over about 1/4 full even when the place is packed.
  3. [R23] 5/5 · US Ease and functional: I am glad to have an easy way to log my fitness goals and be able to shop for merchandise and such, what an awesome way it is to keep the fitness world in touch!
  4. [R1] 5/5 · US Love this gym: Very clean gym!
  5. [R5] 5/5 · US Muy buena experiencia.!!!: Me gusta por qué me siento como en mi casa , encuentro todo lo que busco , excelente servicio y muy limpio me encanta .!!!
  6. [R6] 5/5 · US Force to every time: It’s in every location and they have been the best cleanest and more friendly ppl… every planet fitness I’ve been to
  7. [R12] 5/5 · US Portsmouth NH: I’ve been coming here for years now and I’ve never had any issues or problems with anything here. Everything’s always on and working, that I can remember anyways. I’m pretty sure the same woman has been working here since I started coming here too. I’ve never had any issues issue with anything, an employee or a member either. It’s quiet, clean, and everyone is friendly. I love this
  8. [R28] 5/5 · US Such a deal: Win in every way. I travel a lot and there’s a planet fitness everywhere! Clean, excellent equipment. Black Card Spa is a great feature! And bring a friend. Anytime.
  9. [R29] 5/5 · US Like: Love the thermometer! And all the benefits of the black card! 💖
  10. [R30] 5/5 · US LOVE PF: I love planet fitness, I’m a teenage girl and safety means the world to me. I feel safe working out alone at planet fitness and the app ads more help. I love the deals and trials I get just by being a gym member.
  11. [R4] 1/5 · US App not working on latest IOS: July 8 2026, iphone 17 Pro, app won’t open. Spinning wheel. Also all the reviews talking about their experience in a particular PF are ridiculous. This is where the APP is reviewed. Yall cluttering up the place
  12. [R8] 2/5 · US Bugs: The app was working fine for the first couple days, then it was glitching and it wasn’t showing me the crowd meter. I didn’t care that much. Now it has been stuck on the opening loading screen for days and I cannot go to the gym because I cannot scan the barcode. I’ve done everything, redownload, force close, restart my phone, nothing has worked.
  13. [R15] 3/5 · US Horrible: It is extremely slow and won’t work or load 90% of the time
  14. [R31] 1/5 · US App will not load: Idk why but app will not load.
  15. [R3] 1/5 · US Not very good: New to PF. Figuring out the app is infuriating. There should be a search button on the home page that actually links you to all information about each piece of equipment. I can find no operator manuals for anything I have used to date. Also, all equipment locations should be able to be found without walking down the entire facility. I have never seen the real time crowd meter over
  16. [R18] 3/5 · US Could be better: I wish there was a scanner for each gym so we can see how the gym is formatee and we can know where we’re going. I’d also like to say that the crowd rate isn’t accurate most of the time, I wish we could be the ones to say whether it’s packed or not. Also the offers suck sometimes like they aren’t valid unless you’re a first time consumer of the company the offer belongs to. That’s
  17. [R2] 1/5 · US Membership: Doesn’t allow me to cancel my membership. Everytime I reload it says there’s an error.
  18. [R33] 1/5 · US Can’t cancel: They are impossible to cancel. Website is always down, and then you have to go in person. Brutal
  19. [R13] 1/5 · US Might be deleting: I don’t appreciate how I haven’t had this app or a membership for 2 months yet and I’m already being charged a yearly fee, that’s dumb I don’t recommend this to anyone. And I want my money back because they already charge a late fee which is crazy cause if I’m late why go up on the price? That’s very inconsiderate of what’s coming to my bank account then proceed to charge an ext
  20. [R19] 1/5 · US Brattleboro Planet Fitness: They claimed it was only one dollar for the first month and then didn’t tell me about all the extra fees and how they charge, I ended up getting charged almost $70 for “two months” of membership after only four weeks. Deceptive and dishonest.
  21. [R40] 1/5 · US Trash app: Would give it less stars if I could, the app sends you in a circle over and over again you cannot link an account you cannot create a membership and unless you want to pay the highest price membership you cannot progress through the log in validation system. Wildly poor ui when the app just opens a web browser page in that also advertises to you for the app you are currently trying to u
  22. [R7] 5/5 · US Great environment: Clean and always helpful!
  23. [R10] 5/5 · US Excellent: Convenient app with excellent features!
  24. [R11] 5/5 · US MUST HAVE THIS APP !!: I use it EVERY DAY & if you workout you NEED it !!

Synthesized from 50 recent App Store reviews · updated July 2026 · View on the App Store