Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

elmenus vs Careem

elmenus 4.5★ · Free to download 40
Winner Careem
Careem 4.6★ · Free to download 65

Careem is the stronger choice overall due to its wider range of services and generally more positive user feedback regarding its core ride-hailing function, despite some significant customer service and reliability issues.

Full reviews: elmenus · Careem

Careem offers a broader service, including ride-hailing and food delivery, with many users praising its convenience and driver professionalism, though it faces criticism for customer support and occasional payment issues. Elmenus, primarily a food delivery app, struggles significantly with unreliable delivery times, unresponsive customer service, and app bugs, despite some users appreciating its restaurant menu database.

Head to head

Features edge: CareemR2R12R15R19
elmenus Elmenus is primarily a food delivery app, with users appreciating its extensive restaurant menus and discovery features R19. However, users report missing basic features like Apple Pay R2 and an iPad-optimized version R15. There are also complaints about outdated menus and prices R12R39.
Careem Careem offers a wider range of services, including ride-hailing and food delivery. Users praise its convenience for booking rides . However, some users desire features like adding multiple stops for rides and the ability to block drivers . The app also faces criticism for its complexity and a perceived deterioration in performance with added features .
Ease of Use tieR9R21R31R35
elmenus Some elmenus users find the interface user-friendly and ordering easy R31R35. However, others complain about the app being cluttered and needing a cleaner, simpler design R9. There are also reports of bugs that cause the app to crash R9R21 and issues with payment card additions .
Careem Careem is generally considered easy to use by many, with some calling it 'smooth' . However, some users find the app complicated, especially with recent updates, preferring the older interface . There are also reports of the app disconnecting or not working when trying to book a car .
Reliability tieR3R10R12R21
elmenus Elmenus struggles significantly with reliability. Common complaints include late orders R3R10R22R24, orders being canceled without explanation , and incorrect information like prices and availability R12R39. Some users report the app not opening or crashing R21.
Careem Careem's reliability is mixed. While some users have smooth experiences , others report drivers accepting rides but not arriving , food orders being canceled without refunds , and issues with the app disconnecting during booking . There are also complaints about drivers being unprofessional or getting lost R78.
Price/Value tieR6R11R12R39
elmenus Elmenus users complain about prices being different on the bill versus the app R6 and outdated menus with incorrect prices R12R39. Some also mention 'scam offers' R11.
Careem Careem users frequently ask for lower prices and discounts . There are significant complaints about being overcharged R64R85, charged for canceled orders R73, and misleading promotions . Some users also note that taxi prices are not fixed and can vary R78.
Support tieR7R10R16R20
elmenus Elmenus receives overwhelmingly negative feedback regarding customer support. Users report no way to contact support R7R16, unresponsive or slow support R10R20R40, and support failing to resolve issues like late orders or driver problems R40. One severe incident involved a driver threatening a customer with no adequate response from elmenus .
Careem Careem's customer service also faces significant criticism. Users report awful customer service R64, difficulty contacting support , and a lack of solutions for problems like overcharging or canceled rides . However, there is one positive review where support helped resolve a subscription issue quickly .
Pick elmenus if

you primarily need to browse restaurant menus and discover dining options, and are willing to tolerate significant risks with delivery reliability and customer support R19.

Pick Careem if

you need a multi-service app for both ride-hailing and food delivery, and value a generally smooth ride-hailing experience, even with occasional issues in customer service and payment .

Evidence note: Both apps have a significant number of negative reviews, especially concerning customer service and reliability, making it difficult to definitively declare a strong winner in those dimensions. Careem's higher lifetime rating suggests a broader base of satisfied users, but recent negative feedback is prominent for both.

Frequently asked

Which app has better customer service?
Neither app is consistently praised for its customer service; both elmenus and Careem receive numerous complaints about unresponsiveness, lack of solutions, and difficulty in contacting support R7R16R40R58.
Are delivery times reliable with elmenus?
Elmenus users frequently report issues with delivery times, including orders arriving very late (after 80 minutes or more) or being canceled without explanation R3R10R22R24.
Does Careem have issues with pricing or payments?
Yes, Careem users report problems with pricing and payments, including being overcharged, charged for canceled orders, and finding that taxi prices are not fixed R64R73R78R85.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] elmenus 4/5 · US The App is good just missing a feature: The app experience is good just missing the Apple Pay as payment method. And another annoying bug is every notification is sent 3 times even in email. Kindly, fix this issue. Thanks.
  2. [R12] elmenus 3/5 · US Old menus: The good things don't last. You find all the menus, numbers, pictures, and everything, but then the menus turn out to be old, and when you order, the prices have changed drastically. I wish there were constant updates to the menus. · translated
  3. [R15] elmenus 3/5 · GB Make an iPad version please: This app is basically a stretched version of the iPhone app. Looks very bad on the iPad screen..
  4. [R19] elmenus 5/5 · US Excellent: It's literally a very good app, unlike the competitor. 1. The menu is complete, whereas with other companies, their menu is incomplete, and when I contacted the other company, they said I could only order the incomplete items. 2. There are restaurants available here that aren't on the other company's app. 3. The street I live on is the main street of Tanta, it's literally called Bahr Street, everyone in Tanta calls it Bahr Street, but it has a different name on the map than what everyone calls it. · translated
  5. [R9] elmenus 3/5 · US Needs improvement: Needs to be cleaner and more simple to the eye. Needs to fix bugs that crashes the app. However, very important app to have in the pocket when hungry
  6. [R21] elmenus 4/5 · US Can’t open: It’s been more than two weeks that I can’t open the app It keeps closing even after yesterday’s update
  7. [R31] elmenus 5/5 · US Nivo Vivi: Excellent app! The interface is so user friendly and makes ordering very easy and simple especially with the restaurants that have the online feature enabled. Great job
  8. [R35] elmenus 5/5 · US More options / Smooth Interface: Nice interface. No location input problems. Wider variety of options. 5/5.
  9. [R3] elmenus 3/5 · US Arrived too late: Received the order after 80 min
  10. [R10] elmenus 1/5 · US Very bad app: I ordered from Bazooka restaurant, and it said delivery within 45 minutes, but it took over an hour and a half. When I contacted customer service, nothing was done. · translated
  11. [R6] elmenus 3/5 · US Payment: I love the app and all but when it comes to payment , I always pay with cash but from time to time when I make an order and the delivery guy arrives the amount on the bill and the amount on the app is different.
  12. [R11] elmenus 5/5 · US Very bad app, I don't recommend anyone use it: I don't recommend using it. The offers are fake, the service is very bad, and there's no attention to customers. The app is unreliable. Order number p6zzr5z. · translated
  13. [R39] elmenus 4/5 · US mr.right: about 90% of the app informations are totally wrong and the prices of the food is totally wrong.
  14. [R7] elmenus 1/5 · US No customer service when needed: Help and customer service don't work in the app. Once the order is received, there's no way to complain about any mistake. · translated
  15. [R16] elmenus 1/5 · US No way to contact any one when u have a problem: The chat is not working U can’t contact a customer support if there is a problem with an order like now the order is late and the restaurant phone number is not working and the support chat boat was never in order so how useless this is Thumbs down
  16. [R20] elmenus 1/5 · US Bad service and many problems: I face many problems with orders constantly, and the support's solutions and responses are slow and ineffective. · translated
  17. [R40] elmenus 1/5 · US Worst customer service: A truly bad application. I reported a major problem and asked to speak with a manager. They told me the manager would contact me within 24 hours. That was on 8/13; today is 8/18, and no one has called me. I've made a million urgent requests, but no one has acknowledged me, and they completely refuse to transfer me to a manager. And the manager is obviously a failure for providing service like this and letting someone reach this level. Also, the problem was a big issue with the delivery driver who took the money and left, which was rude, and they didn't even suggest compensation until... · translated
  18. [R58] elmenus 1/5 · US Worst service: No customer support. They mess up your orders and no one is there to contact or complain and ur money goes in vain. Do not use it. Talabat is 100 times better at least they review complains and have customer support
  19. [R22] elmenus 1/5 · US Bad experience: Worst experience ever. The order didn't arrive after two hours, and there's no option to cancel the order or even contact customer service. The driver changed multiple times, and no one answered. · translated
  20. [R24] elmenus 1/5 · US worst app: worst experience ever.. will delete the app and never use it again… more than 1 hour delay beyond the estimated time.. and the driver’s name is changed suddenly on the app with another one!
  21. [R64] Careem 1/5 · US The worst and most terrible company in terms of customer service and drivers (a company that is fraud and deception): The worst fraud and deception company app in the world, and on top of all that, they act like there's no one like them. More than once, they take extra money and deduct from the card (electronic payment), making people cry, and then you have to go to the bank because they took it. The most terrible company, an app that is 100 times worse than what's merciful. · translated
  22. [R73] Careem 1/5 · US Bad experience with careem plus: I had a bad experience with careem plus, I ordered a food then cancelled it in minute but i got charged because careem have a bad servers and get late response
  23. [R78] Careem 3/5 · US Use it with caution: Price is not fixed on taxi options, be aware of some drivers aren’t local and can get lost just like you and me, if your destination will involve highway and anticipating heavy traffic ,look for a fixed price alternative.
  24. [R85] Careem 1/5 · US Awful: They deliver my food to another person They charged me 2 times for 1 ride

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store