Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

H&M vs Old Navy

H&M 4.8★ · Free to download 55
Winner Old Navy
Old Navy 4.9★ · Free to download 65

Old Navy is the better choice for a more reliable shopping experience and better stock availability, despite both apps having recent performance issues.

Full reviews: H&M · Old Navy

Both H&M and Old Navy apps suffer from significant technical issues like crashing and freezing, but Old Navy generally offers a more user-friendly interface and better stock management. H&M's recent updates have introduced frustrating design choices and login problems, while Old Navy's main complaints revolve around out-of-stock items and occasional app instability.

Head to head

App Performance & Reliability tieR1R10R15R25
H&M Many H&M users report frequent app freezing, crashing, and glitches, especially after recent updates R1R10R15R25. Login issues are also common R1. Some users also experience problems with payment methods like Klarna and Capital One .
Old Navy Old Navy users also report significant app crashing and freezing, particularly after recent updates R82. Issues with items not loading or appearing as sold out are frequent . However, some users find the app easy to use and navigate .
User Interface & Design edge: Old NavyR4R16R49R7
H&M Recent H&M app updates have been criticized for poor design choices, including overstimulating animations, abstract photos, distracting filters, and models in 'weird positions' that make it hard to see clothes R4R16R49. Users dislike the new dark background and want the white background back R7R19. Some find it difficult to navigate, with issues like returning to the home screen after exiting the app and unclear button distinctions .
Old Navy Old Navy's app is generally considered easy to navigate by many users . A standout feature is showing different models for the same item, which helps users visualize fit on various body types R112. However, some users find it hard to navigate what they want and are annoyed by frequent pop-up ads R94. The lack of photos in reviews is also a drawback .
Product Availability & Stock tieR5R9R21R36
H&M H&M users frequently complain about items being out of stock, especially popular sizes or specific styles like men's compression fit shirts, zebra blazers, men's slim fit, and oversized t-shirts R5R9R21R36.
Old Navy Old Navy users also express frustration with items being consistently out of stock, particularly 'new arrivals' in petite sizes, athletic skorts in tall, and logo pants in tall R63R69. Some users report the app incorrectly showing all items as sold out, while the website shows them as available .
Pricing & Value edge: Old NavyR39R13R46R8
H&M H&M users note that prices are increasing while material quality is decreasing, leading to clothes not lasting after a few washes R39. Some report price discrepancies between product pages and the cart R13. The removal of free shipping for plus members is also a point of contention R46. However, some still find good quality for the price R8.
Old Navy Old Navy is praised for great prices and deals . However, some users report being charged more than the displayed price R79 and issues with discount codes not applying . There are also requests for more coupon options .
Shipping & Returns tieR18R54R37R22
H&M H&M users report issues with in-store pickup options appearing but then being unavailable at checkout R18R54. Some experience delays R37 and generally bad online service R22. However, one user had a positive experience with fast shipping and easy returns in Mexico , and another found store pick-up easy .
Old Navy Old Navy users report significant problems with lost orders during transit, with customer service blaming the customer for future losses . There are also issues with shipping methods changing from UPS to USPS, leading to packages being returned . Returns sometimes result in merchandise credit instead of refunds, which can be frustrating . However, some users appreciate the option for in-store pickup for online orders .
Customer Service & Rewards tieR13R6R52R57
H&M H&M customer support is aware of price discrepancies but suggests placing orders and contacting them afterward, which is seen as unhelpful R13. Users miss the 15% discount for recycling clothes R6 and report issues with discount codes not working R52R57. The app also has issues with notifications and finding account details .
Old Navy Old Navy customer service is criticized for denying claims for missing items based on third-party sites and for poor handling of merchandise credits . Issues with birthday rewards not appearing and the points system not being good are also mentioned R49. However, some users report supportive customer service .
Pick H&M if

Pick H&M if you are looking for trendy, fashionable clothing with flexible payment plans and appreciate their quality for baby clothes R8, and you are willing to overlook significant app performance issues and design frustrations R10R16.

Pick Old Navy if

Pick Old Navy if you prioritize finding great deals and sales , appreciate a wide variety of sizing and inclusivity R112, and value cotton and rayon options . You should be prepared for potential stock issues and occasional app crashes R82.

Evidence note: Both apps have a high number of recent negative reviews regarding app functionality, which contrasts with their high lifetime ratings. This suggests a recent decline in app quality for both. The free-to-download nature means many users might be less tolerant of issues compared to a paid app, but the core complaints are about functionality, not free-tier limitations.

Frequently asked

Do H&M and Old Navy apps have performance issues?
Yes, both H&M and Old Navy apps frequently experience performance issues such as freezing, crashing, and glitches, particularly after recent updates R1R10R25R82.
Which app has better product availability?
Both apps receive complaints about items being out of stock R9R36R63R69, but Old Navy users also report a specific glitch where the app incorrectly shows all items as sold out even when they are available on the website .
Are there issues with pricing or discounts?
H&M users have reported price discrepancies between product pages and the cart R13 and discount codes not working R52R57, while Old Navy users also mention being charged more than the app displayed R79 and issues with discount codes .
How is the user interface of each app?
H&M's recent updates have been criticized for overstimulating animations, abstract photos, and a dark background that makes shopping difficult R16R19, whereas Old Navy's app is generally considered easy to navigate with a helpful feature of showing items on different body types, though it has annoying pop-up ads R112R94.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] H&M 1/5 · US Can’t log in: This latest app update is a mess. I can’t even log into my account to place an order.
  2. [R10] H&M 2/5 · US H&M app is terrible: This app freezes, crashes and tweaks. Every time im shopping it freezes or jumps around then i lose my place, if theres a promotional giveaway it will show you a link to enter but it takes you to a blank H&M page. Love H&M but this app sucks its such a headache
  3. [R15] H&M 3/5 · US App Malfuncting: The app is no longer working for me. It's asking me to change the market!
  4. [R25] H&M 1/5 · US App Crashes Constantly: I used to love using this app, for the most part. My only real complaint was that I never got notified about things coming back in stock and had to check manually if I didn’t want to miss out. Now, the app freezes/crashes CONSTANTLY. It’s become more or less unusable, meaning I almost never shop here anymore.
  5. [R4] H&M 1/5 · US Can’t really appreciate the clothing with the models in weird positions.: It’s not like we spend time on the app to appreciate the models, who are not even nice to look at, or the art work of the photographer. You waste time having to figure out what the outfit looks like with the models looking anger and sloppy. Maube for a magazine…
  6. [R16] H&M 2/5 · US This app’s doing too much: The new design of H&M’s app is nearly impossible to shop. The animations are overstimulating, the photos are too abstract to quickly see what the clothes even look like, and the photo filters are distracting. It’s like they ripped off Zara’s infamously bad UX, prioritizing style over function and usability.
  7. [R49] H&M 2/5 · US Muy mal servicio: Me gusta algunas prendas de su ropa pero el servicio al cliente y su sistema de puntos no es buena. Lástima pasa lo mismo con Zara mejor compra en Shein es la misma calidad en ciertas prendas a mucho menor precio. Porfavor mejoren las fotos de los productos no blanco y negro, ni la foto de la cara o de la axilas de las modelos me interesa el producto y a veces no se ve bien los c
  8. [R7] H&M 1/5 · US No button in settings to turn off dark mode: I hate when apps start adapting your system light mode and don’t have an option in settings to turn it off.
  9. [R5] H&M 5/5 · US Zebra blazer: PLEASE restock in M or L
  10. [R9] H&M 3/5 · US PLEASE RESTOCK!!!!: Please restock the Men’s Compression Fit Sports T Shirt with DryMove in pink!! I love this app but it doesn’t have my size in stock!!
  11. [R21] H&M 3/5 · US Men’s slim fit: Seems that slim fit items are sold out more frequently than not:/
  12. [R36] H&M 3/5 · US Low Stock on oversized!: Need to focus on stock issues with the oversized t-shirts. Other than that worth shopping here!
  13. [R39] H&M 3/5 · US Prices getting too high: I have shopped at H&M my whole entire life. For me my family and for my close ones Lately the prices has been getting so out of control And the materials are getting cheaper and cheaper Can’t wash ur clothes twice from H&M. Especially Sweater, cardigans … Overrated lately. That’s the word overrated I’m sorry but I have to let H&M go
  14. [R13] H&M 1/5 · US SCAM: This is an absolute scam and customer should be extremely careful when using H&M. The price displayed on product pages are not the prices charged in the cart. For example, a kids dress was listed for $6 on the product page but became $8 in the cart. What makes this even worse is that customer support is fully aware of the issue. Instead of fixing the problem, they simply suggest placing the
  15. [R46] H&M 1/5 · US Not worth it: I can’t believe you guys took away free shipping for plus members. On top of raising prices of everything this year. I’ll find somewhere that values frequent shoppers more.
  16. [R8] H&M 5/5 · US Great Shopping Experience: I had a great experience shopping for my baby at H&M. The baby clothes are adorable, comfortable, and of great quality
  17. [R18] H&M 3/5 · US Love H&M, BUT…..: I’m sort of addicted to H&M…have been for years. However, I’m feeling some kind of way that they don’t offer in store pickup…which is fine, but why bother to offer it as an option during checkout in the app? I was frustrated in the store yesterday because a sale I was tryna catch wouldn’t allow me in store pickup. The app would let me choose it, then gray it out right when I’m re
  18. [R54] H&M 3/5 · GB Collection in store: It’s not cool that online orders cannot be delivered to Harrow or Watford stores. They don’t even show up on the search.
  19. [R37] H&M 1/5 · US Don’t use it: Whenever I get something, they always makes a issue whenever I buy it says that it delays it please fix it or destroy it
  20. [R22] H&M 1/5 · US Bad app: If you want to buy on h&m go directly to their stores dont buy online very bad service
  21. [R6] H&M 3/5 · US Recycling clothes: I really miss the 15% they used to give on recycling clothes. It was a good initiative. Now they gladly accept recycling, Clothes clothes but for free!
  22. [R52] H&M 1/5 · US Awful: You’re advertising a discount code in the app but it doesn’t work even though all items in the cart are eligible!
  23. [R57] H&M 3/5 · GB Where is my 15% discount: I made a purchase a week or so ago on the basis of the email I received saying that it was for a 15% discount. When I got to the payment section, I assumed that it would deduct the 15% but that never happened and there was no where where I could communicate this this. Very disappointed !!
  24. [R82] Old Navy 1/5 · US 6/11/26 Update from a week ago makes app CRASH: 6/11/26 The latest update was a week ago, my app keeps crashing. It deleted the app, re-installed it and it’s still crashes 😑 I made sure to be on the latest update but no luck trying to get the app to work. Hopefully with an update soon, it will work! I resorted to purchasing on a tablet instead of my phone. Scared to download the app on my tablet i
  25. [R63] Old Navy 3/5 · US More selection in petites: I enjoy shopping Old Navy online. My issue is with items listed as ‘new arrivals’ are sold out in most sizes and colors. Also, petite sizes are sometimes offered in fewer color selections than the regular sizes.
  26. [R69] Old Navy 3/5 · US RESTOCK THE ATHLETIC SKORTS IN TALL: Please stop showing me the same out-of-stock items from TWO YEARS AGO. JUST MAKE MORE THAT ARE NOT ONLY 5 INCHES OR LOWER
  27. [R79] Old Navy 1/5 · US Estafadores: Cuando pague por la compra me apareció un aviso que tenía 20 dólares de embolso, me terminaron cobrando 24 dólares más que no sé por que
  28. [R19] H&M 1/5 · US Bring back white background: Bring back white background! The new black background does not work for this app at all
  29. [R112] Old Navy 5/5 · US Photos: I LOVE the Old Navy app. It’s easy to navigate but the big thing for me is I LOVEEEEEEE how they show different models in the same item. It gives a great idea of how items fit on different body types and it’s truly one of the main reasons why I love shopping online with old navy
  30. [R94] Old Navy 2/5 · US Pop ups every two seconds: The app sucks to navigate. There are pop up ads every two seconds, and you have to scroll past a bunch of “deals” before you can see normal categories like women’s shirts.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store