Old Navy

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R6] 5/5 · US Best variety: I appreciate the variety of sizing and inclusivity of sizing. I do wish there was more of a tailor d element, but for price point all is well done
2. [R43] 5/5 · US So cute and affordable!: Clothing is very gender inclusive and can be fit for anyone any size and any shape!
3. [R66] 5/5 · US Style and personality: Old Navy is a great brand for the whole family. We have different styles and sizes but we can go as a family and purchase for many different occasions and seasons.
4. [R5] 5/5 · US For Everyone: Great quality and the prices are so good!
5. [R10] 5/5 · US Amazing app: I’m trying to be on a budget for clothes and from this app I’m able to save so much for getting some shorts that look amazing on me
6. [R15] 5/5 · US Great shopping: Great clothing at great prices!
7. [R26] 5/5 · US Clothes: Excelentes precios excelente calidad de clothes
8. [R3] 5/5 · US Easy to use: Great app
9. [R7] 5/5 · US Easy app: Very easy to use, no troubleshooting. Everything is at reach!
10. [R13] 5/5 · US Love Old Navy: Love the app! I always find great deals ❤️
11. [R25] 5/5 · US Old navy: All ways easy to find things. Everything’s on sale.
12. [R34] 5/5 · US Survey: Easy to navigate, sales are awesome
13. [R41] 5/5 · US App: I love me some Old Navy deals. App is user friendly and makes shopping hassle free.
14. [R33] 5/5 · US Photos: I LOVE the Old Navy app. It’s easy to navigate but the big thing for me is I LOVEEEEEEE how they show different models in the same item. It gives a great idea of how items fit on different body types and it’s truly one of the main reasons why I love shopping online with old navy
15. [R60] 1/5 · US 6/11/26 Update from a week ago makes app CRASH: 6/11/26 The latest update was a week ago, my app keeps crashing. It deleted the app, re-installed it and it’s still crashes 😑 I made sure to be on the latest update but no luck trying to get the app to work. Hopefully with an update soon, it will work! I resorted to purchasing on a tablet instead of my phone. Scared to download the app on my tablet i
16. [R87] 1/5 · US Old Navy, Gap, & Athleta all stopped working this past week: Old Navy, Gap, & Athleta all stopped working this past week after an update. I can’t get into any of my accounts on the apps. Only from the website on my laptop. Not my phone at all!
17. [R109] 3/5 · US App crashed: While viewing leggings in app, selected size guide and app crashed with no permission to access - would love to give screen print for assistance in root cause analysis- yet there is no area in this complaint to add it. This should be added to the ability here to add screen prints help the tester ensure the changes work and did not affect any other part of the system.
18. [R144] 1/5 · US App crashes instantly: How effective is having an app if it crashes prior to truly opening?
19. [R28] 1/5 · US Always shows everything as sold out.: No matter what I do, if I restart the app or delete it and redownload it, every time I click on an item it shows as sold out. I just have to use the website to purchase anything from them. (When I go to the website I make sure to choose the same thing I did on the app and it will not be sold out.)
20. [R48] 1/5 · US Out of Stock: Every time I try to use the app it doesn’t matter what item I select to look at it will say it is out of stock without fail. Every single item. I’ve deleted and reinstalled the app with no success. If I go to the webpage I can easily shop items but according to the app Old Navy is sold out of every single item nationwide.
21. [R100] 1/5 · US Photos of Clothing Not Loading: I absolutely LOVE Old Navy, but they’ve really been letting me down. Because of a glitch with their app, I haven’t been able to shop with them. Every time I log into the app, the photos will not load. I can’t see what any of the products look like. It’s just white boxes. I’ll have a strong connection to WIFI, the app and my phone will be updated, and all my other ap
22. [R126] 1/5 · US Items not loading on the app: Before anyone says anything, yes, I have checked my wifi connection and other technical bits before opening the app. Everything on my phone is fine. The app is up to date. My phone isn’t old, and my iOS is up to date too. Everything should work as it should. However, when I open the app, the homepage is perfectly fine and I can see the ads for the latest buys and what
23. [R8] 1/5 · US I would not recommend ordering from Old Navy based on this experience: I am extremely disappointed with Old Navy and the way my situation has been handled for over a month with absolutely no resolution. I returned my order because it was not delivered on time and there were constant issues with the status in the app. The app has never been properly updated and still shows the order as “shipped,”
24. [R23] 5/5 · US Disappointed: I love shopping at old navy but when i place an order on the app the shipping method says UPS so I use my physical address later it transfers to USPS that makes my packages be returned to sender if we order they say UPS it should be delivered by UPS not transferred to USPS ITS UNFAIR NOW MY KIDS DONT HAVE 4th of July outfits
25. [R122] 1/5 · US Loses your order: I have placed two online orders with Old Navy in the last 10 months and both were lost during transit. Instead of receiving an apology, I was told that if another order was lost, then I would be responsible? How is that my fault! Needless to say, never ordering with Old Navy shipping option again.
26. [R172] 1/5 · US Disaster, 0 customer services.: Total disaster in logistics in sending packages. I have had to cancel orders, ask for a refund of the shipping cost of several packages because THEY DO NOT MEET THE SHIPPING DATES. Having to wait almost 1 month for a package and how difficult it is to get a good resolution from customer service is really disappointing. Other stores do the impossible to keep their cu
27. [R119] 2/5 · US Pop ups every two seconds: The app sucks to navigate. There are pop up ads every two seconds, and you have to scroll past a bunch of “deals” before you can see normal categories like women’s shirts.
28. [R138] 3/5 · US Adds are getting annoying: This app has been so much better. You can’t go 10 seconds without an add now, I keep needing to close out of stuff and it’s just annoying. Also, I used Apple Pay to pay for it, and the total that showed up was over $10 more than what the app was showing.
29. [R199] 1/5 · US Updates everyday: ok app but its always asking me to update whenever i need to use it. Deleting it and will be using the website. Its annoying
30. [R200] 1/5 · US I do NOT like being forced to update your app before browsing.: It’s very pushy and invasive. I’m sure browsing would still be possible without an immediate update. It’s a red flag.
31. [R186] 1/5 · US App never works.: I don’t think I’ve ever written an app review… but I do not understand why I’ve had so many issues with this app… first it disconnected my credit card shortly after they switched to Barclays. I can access my card just fine on their app, but it won’t allow me to sign in on the old navy app. Me my cart won’t let me save anything for later. It continuously deletes all items out of
32. [R214] 3/5 · US Glitchy: This app is so glitchy. The current glitch is that the save for later does not work at all
33. [R228] 3/5 · US Minor Glitches to fix: I love the convenience of the app but it’s so frustrating that the save for later feature and favorite feature don’t always work. Sometimes I’m not ready to purchase all of the items in my cart and the fact that I can’t save for later is a pain. I’ve tried updating the app in the hopes that does the trick but it still doesn’t work for me.
34. [R69] 4/5 · US Difficult size search: I don’t like you can’t search the same size for every category at once or more than 1 size at a time. You have to put in the size for each specific category. I understand why it’s like that but there should be an option to put the same size for all categories. Sometimes I want to search for 5 and 6T for all clothing categories at once but I don’t want to put in the size for
35. [R73] 3/5 · US Shorts w/pockets: I’m trying to find women’s cotton shorts with pockets. Most shown are not with pockets.
36. [R167] 1/5 · US Bad filtering experiance: The filtering experience is very bad. Who designed it does not understand the filters combination suppose to work. Too many flaws. Web UI team should redesign it as per real user case not just team think so.
37. [R245] 2/5 · US Search filters don’t work: I don’t know if it’s a marketing ploy or a bug, but when I try to filter jeans by rise/fit/leg shape, it shows me a bunch of jeans outside those parameters, making my search take waaaay longer than I have time or patience. I give up.
38. [R210] 2/5 · US Unable to access window to pay credit card balance: I have an Old Navy credit card, before the most recent update I was able to pay through the app, but now I don’t seem to be able to. Please fix.
39. [R224] 2/5 · US Password problems: I constantly have to reset my password. Between two purchases I’m unable to sign in with the same password which is saved in my Apple keychain. I’m running out of passwords to use!
40. [R1] 1/5 · US Will deny your claim if missing items.: I have been a customer for years, have never had a problem and went to file my first claim for a missing item in a package. I was immediately denied one based off of a third-party site.
41. [R19] 1/5 · US Do better helping customers: Dear Old Navy Customer Service, I am writing to express my frustration regarding a recent experience involving a merchandise credit I received after making a return. This past Saturday, I returned two items from my original order #1QB0828 to my local Old Navy store. I understood that because the items were purchased in April, I would receive a merchandise credit rath
42. [R134] 1/5 · US Always down: The app never loads
43. [R2] 3/5 · US More selection in petites: I enjoy shopping Old Navy online. My issue is with items listed as ‘new arrivals’ are sold out in most sizes and colors. Also, petite sizes are sometimes offered in fewer color selections than the regular sizes.
44. [R29] 4/5 · US Sold out: Everything is always out of stock
45. [R4] 5/5 · US Old navy: I love old navy ! I always get my daughters clothes, back to school book bag & lunch bag! Everything! PJS love their quality real bad
46. [R9] 5/5 · US Wardrobe: My closed consists of old navy products always happy with their merchandise.
47. [R193] 1/5 · US App is glitching: App is glitching so insanely bad to the point where my phone is overheating when it’s opened.
48. [R197] 2/5 · US Fix the horrible lagging: I really like Old Navy, but the app is lagging, glitching and freezing constantly. I’m trying to add things to my cart and I have to close out the app and reopen it to unfreeze it, and then I lose my place. My app is updated. Please fix this.