Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Lazada | All Shipping On Us vs Grab

Lazada | All Shipping On Us 4.7★ · Free to download 55
Winner Grab
Grab 4.9★ · Free to download 75

Grab is generally preferred over Lazada due to its more reliable service across multiple categories and better customer support, despite some issues with pricing and driver cancellations.

Full reviews: Lazada | All Shipping On Us · Grab

Grab offers a comprehensive super-app experience for ride-hailing, food delivery, and groceries, with users praising its convenience and reliable service. Lazada, while a popular online shopping platform, faces significant criticism regarding shipping delays, product quality, and customer service.

Head to head

Features and Service Offerings edge: GrabR2R8R11R12
Lazada | All Shipping On Us Lazada is primarily an online shopping platform, offering a wide variety of products R8R11. Users appreciate finding everything in one place R8 and the ease of shopping R2. However, some users report difficulty finding specific items R12 and issues with product authenticity R16.
Grab Grab functions as a 'super-app' offering ride-hailing, food delivery, and groceries . Users find it incredibly useful for travel in Southeast Asia R77 and appreciate its convenience and reliability across these services .
Delivery Speed and Reliability edge: GrabR3R5R7R31
Lazada | All Shipping On Us Lazada users frequently complain about slow delivery times, with some waiting over two weeks R3R5. There are also reports of failed deliveries and non-existent tracking information R7R31.
Grab Grab is generally praised for fast food deliveries R72 and quick ride bookings . However, some users experience long wait times for rides R70 and food orders , and drivers sometimes cancel trips R61R75.
Pricing and Value tieR10R15R22R25
Lazada | All Shipping On Us Lazada users frequently complain about high shipping fees, even when promotions suggest free shipping R10R15. Some also report issues with 'fake discounts' and order cancellations R22R25.
Grab Grab's pricing is a common point of contention. Users report high delivery fees R72 and ride prices, sometimes nearly double competitors . There are also complaints about being overcharged and a lack of coupons .
Customer Service and Support edge: GrabR1R7R19R26
Lazada | All Shipping On Us Lazada's customer service is widely criticized as unhelpful, unresponsive, and difficult to reach R7R31. Users report issues with refunds, lost orders, and agents being rude or unhelpful R1R19R26.
Grab Grab's customer service receives mixed reviews. Some users find support helpful and knowledgeable , especially for fixing mistakes . However, others report non-existent help centers and an inability to resolve issues like incorrect charges or tipping problems .
App Usability and Experience tieR15R21R24R27
Lazada | All Shipping On Us Lazada's app is described as having too many ads and unsolicited promotions R24R27R45. Users also report the app freezing R15, difficulty navigating back to the home screen R15, and issues with card payments R21.
Grab Grab's app is generally considered easy to use , but some users find ads annoying and intrusive R66R84. There are also complaints about the app automatically changing locations R70 and issues with card information being removed .
Pick Lazada | All Shipping On Us if

you are looking for a wide variety of products for online shopping and are willing to tolerate potential shipping delays and customer service issues R8R11.

Pick Grab if

you need a versatile 'super-app' for ride-hailing, food delivery, and other services in Southeast Asia, valuing convenience and general reliability .

Evidence note: Both apps have a significant number of negative recent reviews, which are factored into the comparison. Lazada's negative reviews often focus on product authenticity, shipping, and customer service, while Grab's negative reviews frequently mention pricing, driver cancellations, and app glitches.

Frequently asked

Is Lazada reliable for online shopping?
Lazada's reliability for online shopping is inconsistent; while some users have positive experiences with product availability and convenience R2R8, many report issues with product quality, receiving fake or defective items R13R16R19, and problems with refunds and returns R19R26.
How good is Grab's food delivery service?
Grab's food delivery service is generally praised for being fast and convenient R72R80, but users frequently complain about high delivery fees R72, issues with wrong orders R81, and drivers sometimes failing to provide requested items like utensils R67.
Are there many ads in Lazada and Grab apps?
Yes, both Lazada and Grab apps are noted by users for having a significant number of ads and promotions; Lazada users describe 'endless add walls' and 'unsolicited promos' R27R45, while Grab users find ads annoying and intrusive, sometimes getting in the way of tracking rides or appearing as push notifications even when disabled R66R84.
Is Grab's ride-hailing service reliable?
Grab's ride-hailing service is often described as reliable and convenient for transportation , especially in Southeast Asia R77, but it can be unreliable during peak times or bad weather, with frequent driver cancellations R61R75 and issues with long wait times or drivers arriving at incorrect locations R70.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Lazada | All Shipping On Us 5/5 · US Laarni Peake: I have been a Lazada shopper for such a very long time now and I am very happy with Lazada. Very safe and convenient. Thank you Lazada! looking forward to more online shopping with you.
  2. [R8] Lazada | All Shipping On Us 5/5 · US Great Shopping!: We have found everything we need right here in one location without having to go to a store!
  3. [R11] Lazada | All Shipping On Us 5/5 · US Love it: I can buy a variety of things. · translated
  4. [R12] Lazada | All Shipping On Us 3/5 · US Hard to find things: Even when I type, it doesn't show up often. · translated
  5. [R3] Lazada | All Shipping On Us 3/5 · US Giao hàng quá chậm: Đợi phải hơn nửa tháng mới nhận được hàng
  6. [R5] Lazada | All Shipping On Us 5/5 · US Love it wish the shipping is faster!: Similar to Amazon Prime in the U.S but takes longer to arrive like a 2 weeks or more.
  7. [R7] Lazada | All Shipping On Us 1/5 · US Moving forward: Update: Now this is a nightmare dealing with Lazada. So many promises to correct an order gone wrong. There was promise of replacement and nothing happened. The original item was days late and there was no real tracking information. The item received did not match the item listing description nor product photos, also in the listing. No manuals or warranty info. Included cable was d
  8. [R31] Lazada | All Shipping On Us 1/5 · US Worst online shopping app: my order has been for delivery already for the past 5 days and I still have not received it!!! The rider tagged my order delivery failed but he never attempted to deliver the order at our house. TO ADD TO THEIR WORST DELIVERY PROCESS, their customer service is useless!!! What is the purpose of that CLEO?! It’s totally useless
  9. [R10] Lazada | All Shipping On Us 1/5 · US Phí ship cao quá: .
  10. [R15] Lazada | All Shipping On Us 3/5 · US Shipping is not free, difficult to get back to home, app freezes: I love Lazada and use it all the time. But shipping is very rarely free, even if the item ad says it is. You find out you actually have to spend a lot. Then it changes it in checkout to add some amount anyway sometimes. The only way to get back home is to hit the back button a million times. There’s no link to home from every pa
  11. [R22] Lazada | All Shipping On Us 1/5 · US App có hiện tượng lừa đảo bằng giảm giá ảo: Tệ thật giảm giá ảo rồi tự huỷ đơn khách hàng.
  12. [R25] Lazada | All Shipping On Us 1/5 · US One of a scammer app: First time I found a scammer app. Don’t be fooled by their promos☝️I know even me I didn’t expect it. At first itought their promos were awesome and real. But it’s not. They will give you cheaper products if don’t watch your order well☝️Then their csr will study everthing just to believe that you got wrong in your order. But the truth is they fooled us with their cheap and de
  13. [R1] Lazada | All Shipping On Us 1/5 · US Shipper: Shipper hãm l giao hàng để ngoài cổng làm mất hàng của khách xong nói “em ship đơn cũng chỉ đc 3k thôi chị” thế tiền t trả đơn đó là lá mít à. Xong kêu từ h đ ship nữa để đơn tự hoàn về shop. Nhắt tin thì để con ai chat đ giải quyết đc j.
  14. [R19] Lazada | All Shipping On Us 1/5 · US Sells defective products, rejects refund request: I will never use Lazada again, they sell defective products and when I tried to return it their agent rejected the request. TERRIBLE platform and now I will have to dispute the credit card charge for a refund
  15. [R26] Lazada | All Shipping On Us 4/5 · US Good but refund service…: Recently I had a painful experience with refund service resolution, many times informed the pickup come, but nobody ring the bell. Store says it’s from Lazada, and there’s no availability to upload picture to guide this service.
  16. [R21] Lazada | All Shipping On Us 3/5 · US Card Payments Issues: I’m from the U.S I have success and fail transactions when it comes to payment because some Merchants probably doesn’t accept my cards. Lazada should have better payment methods. I was going to visit and I need items sent to where I’m staying. Also I like to send surprise packages to my family but this issue is not making it happen for me /: I was happy that this is sim
  17. [R24] Lazada | All Shipping On Us 3/5 · GB Too many spurious notifications: I'm reasonably happy with buying stuff but I only enable notifications when I am actively watching my order. Unfortunately Lazada bombards you with dozens of notifications which are very annoying.
  18. [R27] Lazada | All Shipping On Us 1/5 · US Terrible for users: Endless add walls. Endless unsolicited promos ads and commercials. Forcing you to sit through each of them. Impossible to just go on the app and conduct your business, without being treated so disrespectfully with no consideration for your time as a person or a customer. I have decided to stop using the platform except for emergencies. Despite a developer response, it was ju
  19. [R13] Lazada | All Shipping On Us 2/5 · US Nhận xét Lazada vs Shopee: Mình có mua một cái hộp bút màu nâu ở shopee, chất đẹp,màu ổn nhưng đến khi mua 1 cái(màu đen,độ dài giống) Lazada thì chất liệu đúng kiểu khác rõ rệt(hoàn toàn,đựng ít hơn cái màu nâu rất nhiều). Mik khuyên mọi người nên nghĩ trước khi mua. Cái màu đen hơn 65.000 nhưng cái màu nâu có năm mươi mấy thôi và một con capy nâu.
  20. [R16] Lazada | All Shipping On Us 1/5 · US Everything on here is fake!: Everything’s fake, the website is a mess, the customer service is a joke. These people are criminals
  21. [R67] Grab 2/5 · US Utensils: I asked for utensils but still did not provide and no napkins
  22. [R72] Grab 3/5 · US Delivery prices: I can’t lie, being super fast for food deliveries is insanely convenient but charging over 2 dollars for food that’s under 4km is criminal used to be 50 cents now it’s 2 dollars?????? Gas prices can’t be that bad bro
  23. [R80] Grab 5/5 · US I love it: Great app to receive food
  24. [R81] Grab 3/5 · US Merchandise: Wrong order
  25. [R45] Lazada | All Shipping On Us 1/5 · US too annoying: too much ads
  26. [R66] Grab 3/5 · US Ads annoying: I understand the needs For ads but they actively get in the way of my tracking my rides whilst using the app.
  27. [R84] Grab 3/5 · US Annoying ads: I kept getting these advertisements as push notifications. I spent an annoying amount of time looking for my communications settings only to find I had already disabled everything. So why am I getting these? Later I found out they put ad notifications on a different settings page. Nice move Grab. So clever.
  28. [R61] Grab 1/5 · US The app is so rude.: This app doesn't respect its users; they cancel trips almost immediately after you've confirmed them. I will delete this app and switch to another one!
  29. [R70] Grab 1/5 · US Terrible for Transport. Bait & Switch for Ridesin terms of timing & Changes pick up locations after: After choosing a ride type & price, the estimated time that the taxi/car will arrive tends to double or triple to longer wait times than cheaper options. App changed pick up location AT ITS WILL. Only discovered problem when taxi “arrived.” Both waited at different locations. Terrible for Tr
  30. [R75] Grab 3/5 · US Useful, except when you really need it: Mostly fine, but extremely unreliable when it’s raining which in Malaysia is daily. I often go through at least 5 to 10 drivers canceling on me before getting a ride and I’m not in a difficult to reach location. Something about the app clearly incentivizes drivers to cancel on riders without care or consequence, even after waiting 10 to 15 minutes for them t
  31. [R77] Grab 5/5 · US Love Grab but….: The grab app is amazing for traveling in Southeast Asia. Not just the pick ups and transports but for food delivery. The reason why I’m writing this review(and I hope they read it) is because I would like an option to tip drivers after you have rated, because it makes you scroll up to see a tip option before you close it. Sometimes you forget and there is no option to go back and

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store