Lazada | All Shipping On Us

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R8] 5/5 · US Great Shopping!: We have found everything we need right here in one location without having to go to a store!
2. [R11] 5/5 · US Love it: I can buy a variety of things. · translated
3. [R20] 4/5 · US Need more assistance: Always better prices
4. [R70] 5/5 · US If you need it, Lazada has it!: Love this app! As an Amazon girly who moved to Asia, I was super bummed thinking I wouldn’t have shopping apps that met my needs. But Lazada is all that and a bag of chips! App is easy to use and they literally have everything available on this app. And sometimes my orders come same day or within 48hrs! It’s literally the best shopping app ever!
5. [R3] 5/5 · US Laarni Peake: I have been a Lazada shopper for such a very long time now and I am very happy with Lazada. Very safe and convenient. Thank you Lazada! looking forward to more online shopping with you.
6. [R15] 5/5 · US Hay: Rất tiện lợi
7. [R21] 5/5 · US Super Easy & Convenient: I was initially sad that Amazon isn’t an option in Thailand until I came across Lazada. Shopping is so easy and delivery is fast. Love it!!!
8. [R23] 5/5 · US Оо best: Easy and quick
9. [R103] 5/5 · US Affordable Online Shopping: Lots of deals, promotions, and secure checkout options.
10. [R106] 5/5 · US I love shopping: I love to collect lazreward. I usually bought products with lazreward. Delivery services are really good. Free items Free shipping all perfect it’s Thailand reviews
11. [R1] 1/5 · US Shipper: Shipper hãm l giao hàng để ngoài cổng làm mất hàng của khách xong nói “em ship đơn cũng chỉ đc 3k thôi chị” thế tiền t trả đơn đó là lá mít à. Xong kêu từ h đ ship nữa để đơn tự hoàn về shop. Nhắt tin thì để con ai chat đ giải quyết đc j.
12. [R4] 5/5 · US Love it wish the shipping is faster!: Similar to Amazon Prime in the U.S but takes longer to arrive like a 2 weeks or more.
13. [R17] 1/5 · US Worst online shopping app: my order has been for delivery already for the past 5 days and I still have not received it!!! The rider tagged my order delivery failed but he never attempted to deliver the order at our house. TO ADD TO THEIR WORST DELIVERY PROCESS, their customer service is useless!!! What is the purpose of that CLEO?! It’s totally useless
14. [R41] 1/5 · US Đơn hàng quốc tế: Hơn 1 tháng k nhận được hàng, lz cũng ko hỗ trợ khách hàng làm ăn như cđj ấy
15. [R5] 1/5 · US Moving forward: Update: Now this is a nightmare dealing with Lazada. So many promises to correct an order gone wrong. There was promise of replacement and nothing happened. The original item was days late and there was no real tracking information. The item received did not match the item listing description nor product photos, also in the listing. No manuals or warranty info. Included cable was d
16. [R9] 1/5 · US Everything on here is fake!: Everything’s fake, the website is a mess, the customer service is a joke. These people are criminals
17. [R19] 1/5 · US Stay away: Worst customer service ever. Rude and not helpful
18. [R46] 1/5 · US Terrible support: Support service is terrible! There is always a bot replying never a real person. Not helpful AT ALL! Couriers never call and never reply if I call them for delivery. I’m waiting for my parcels over a week and still haven’t received anything!
19. [R7] 2/5 · US Nhận xét Lazada vs Shopee: Mình có mua một cái hộp bút màu nâu ở shopee, chất đẹp,màu ổn nhưng đến khi mua 1 cái(màu đen,độ dài giống) Lazada thì chất liệu đúng kiểu khác rõ rệt(hoàn toàn,đựng ít hơn cái màu nâu rất nhiều). Mik khuyên mọi người nên nghĩ trước khi mua. Cái màu đen hơn 65.000 nhưng cái màu nâu có năm mươi mấy thôi và một con capy nâu.
20. [R10] 1/5 · US Sells defective products, rejects refund request: I will never use Lazada again, they sell defective products and when I tried to return it their agent rejected the request. TERRIBLE platform and now I will have to dispute the credit card charge for a refund
21. [R22] 1/5 · US Lazada lừa đảo: tạo đơn trả hàng hoàn tiền. Nhưng bên bán nhận lại hàng rồi nhưng từ chối hoàn tiền với lý do là “tài khoản không đủ số dư để thanh toán”. Lien he lazada thì bên đó lại không giải quyết trong khi là trung gian và đã nhận tiền của mình
22. [R26] 1/5 · US Refund to random wallet: Instead of refunding to my bank (the original payment method) they refund to a Lazada wallet that I do not have and cannot get access too because someone already registered with my phone number. Customer support is unreachable and non responsive.
23. [R27] 4/5 · US Good but refund service…: Recently I had a painful experience with refund service resolution, many times informed the pickup come, but nobody ring the bell. Store says it’s from Lazada, and there’s no availability to upload picture to guide this service.
24. [R6] 1/5 · US Phí ship cao quá: .
25. [R75] 1/5 · US tiền ship quá đắt: Đồ trên Lazada thì rẻ nhưng mà tiền ship thì 30 mấy 1000 cái đồ 9000 tiền xếp hàng 50 3000 đồng Tôi CR tôi mong bạn có thể giảm tiền ship được không
26. [R134] 3/5 · US Shipping is not free, difficult to get back to home, app freezes: I love Lazada and use it all the time. But shipping is very rarely free, even if the item ad says it is. You find out you actually have to spend a lot. Then it changes it in checkout to add some amount anyway sometimes. The only way to get back home is to hit the back button a million times. There’s no link to home from every pa
27. [R453] 3/5 · GB Shipping: If you could use suppliers from other parts of the country to reduce carriage fees and s-red up deliveries
28. [R14] 1/5 · US Terrible for users: Endless add walls. Endless unsolicited promos ads and commercials. Forcing you to sit through each of them. Impossible to just go on the app and conduct your business, without being treated so disrespectfully with no consideration for your time as a person or a customer. I have decided to stop using the platform except for emergencies. Despite a developer response, it was ju
29. [R29] 1/5 · US too annoying: too much ads
30. [R66] 1/5 · US What a mess: Coins, vouchers, flashing things, forced 5 star reviews, ads. This app is representative of everything wrong with modern e-commerce and tech in general.
31. [R67] 1/5 · US Incredibly frustrating interface: There is just way too much packed into the app with zero regard for user interface. It’s incredibly confusing and frustrating to navigate, and packed with annoying pop ups that you can’t even immediately close out of because they’re timed. Tried to link a phone number and it ended up creating an entirely new account for some reason. Just an absolute nightmare to u
32. [R147] 3/5 · US Card Payments Issues: I’m from the U.S I have success and fail transactions when it comes to payment because some Merchants probably doesn’t accept my cards. Lazada should have better payment methods. I was going to visit and I need items sent to where I’m staying. Also I like to send surprise packages to my family but this issue is not making it happen for me /: I was happy that this is sim
33. [R175] 3/5 · US Payment Method: I am unable setup the payment method with my credit card. After several attempts, but finally I was able to process the order via cas on delivery.
34. [R729] 3/5 · CA Unpayment by ATM card: Lazada should have more payment solutions through wallets as MoMo.
35. [R816] 3/5 · AU Many varieties of goods, limited payment options: I love the varieties of goods being offered on the platform. There are some caveats however: - No Apple Id support on the website, despite support on the app - Payment methods limited - should support Apple or Google Pay. Unable to add CC despite successful validation with bank. Same amount was deducted using GrabPay and few mins later. Perhaps co
36. [R16] 1/5 · US Cr 01 không lí do: Bị cr01 tới lần thứ 4
37. [R57] 1/5 · US Poor customer support and constant CR01 error: I keep experiencing the CR01 error repeatedly, and there is no proper customer support available to resolve the issue. It’s very frustrating and disappointing.
38. [R61] 1/5 · US .: đặt hàng giảm giá nhiều thì ghi lỗi
39. [R63] 1/5 · US Lazada: Orders are canceled. · translated
40. [R36] 4/5 · US iPad keyboard users need landscape. Portrait-only slows workflow; iOS handles rotation automatically: iPad keyboard users need landscape. Portrait-only slows workflow; iOS handles rotation automatically.
41. [R60] 1/5 · US Not very good: It's not very good. To switch languages, it must correspond to the country. In Thailand, I can only use Thai or English. Simplified Chinese is only supported in Singapore. · translated
42. [R42] 3/5 · US Giao hàng quá chậm: Đợi phải hơn nửa tháng mới nhận được hàng
43. [R141] 3/5 · US Delivery period: I hope you can have a real time tracking order. Yung ganun po sa shopee na bawat movement po is nasa app. And sana po mas mabilis po sa mindanao na delivery. Thank you.
44. [R51] 5/5 · US Crazy delivery rates: Before checkout, delivery ₱121. Clicking checkout, delivery ₱282. Everywhere you go, everything you even looked at follows you like tin cans tied to a wedding car. Every crazy account of Lazada and her spp, you can believe it. If i lived in a metro area, we’d say goodbye. but in province, I ain’t got a choice, and Lazada knows it.
45. [R55] 1/5 · US Bad customer service: Score: 2.0 Lazada's app fails where customer service should shine. Onboarding is straightforward, but the illusion of support crumbles quickly. A small order of two wall clocks arrived with one broken, hardly a catastrophe, yet Lazada's response was dismissive and absurdly swift, demanding "enough evidence" in under five minutes. This isn’t efficiency; it’s evasion. Navigati
46. [R13] 1/5 · US One of a scammer app: First time I found a scammer app. Don’t be fooled by their promos☝️I know even me I didn’t expect it. At first itought their promos were awesome and real. But it’s not. They will give you cheaper products if don’t watch your order well☝️Then their csr will study everthing just to believe that you got wrong in your order. But the truth is they fooled us with their cheap and de
47. [R18] 1/5 · US Horrible Company: Lazada is the absolute worse company to buy from. No vetting of seller. Sellers claim to be local then come to find out they are in China and ship substandard products. Return and refunds are alway a nightmare with Lazada. Always an issue and rude and unprofessional customer service. Better to use TikTok shop or shopee
48. [R165] 3/5 · US Screen stuttering when scrolling: Latest version of 18.2 makes this version pf app not good. It stutters when scrolling. My iphone is 14 pro with lots of space.