Grab

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] 5/5 · US Awesome service !!!!: I love the Grab app! I live in Florida and send food to my mom in Pattaya every couple days. I use grab for a ride to and from the airport and anywhere else. If I make a mistake - I call grab support and they are very helpful and knowledgeable. Grab support will fix my mistake instantly with no problems! Payment has been secure and accurate. Thanks Always a pleasant experie
2. [R4] 5/5 · US So Convenient, So Reliable!: Whether it’s on a bike or in a car, it’s been a lifesaver. When I discovered food delivery I was hooked.
3. [R14] 5/5 · US Love Grab but….: The grab app is amazing for traveling in Southeast Asia. Not just the pick ups and transports but for food delivery. The reason why I’m writing this review(and I hope they read it) is because I would like an option to tip drivers after you have rated, because it makes you scroll up to see a tip option before you close it. Sometimes you forget and there is no option to go back and
4. [R17] 5/5 · US Most useful app: This app is more than helpful when you’re in a country where no one speaks your language and you don’t know where anything is.
5. [R51] 5/5 · US Much better than gojek: I get a Driver so soon, I like gojek where I wait for 15-20 minutes just to get a Driver, I get canceled all the time
6. [R1] 1/5 · US The app is so rude.: This app doesn't respect its users; they cancel trips almost immediately after you've confirmed them. I will delete this app and switch to another one!
7. [R120] 3/5 · US Useful, except when you really need it: Mostly fine, but extremely unreliable when it’s raining which in Malaysia is daily. I often go through at least 5 to 10 drivers canceling on me before getting a ride and I’m not in a difficult to reach location. Something about the app clearly incentivizes drivers to cancel on riders without care or consequence, even after waiting 10 to 15 minutes for them t
8. [R131] 3/5 · US Drivers Canceling: I don’t understand why drivers have the ability to cancel a ride after the platform assigns it and confirms it. It’s a waste of a customer’s time. Only the customer should have the ability to cancel due to distance, time, or car type. Frustrating. Suggest Grab learns more about customer experience from Didi in China.
9. [R34] 1/5 · US Disappointment: It's too much to cancel nearby. Please teach your drivers to be more humane. · translated
10. [R115] 3/5 · US Delivery prices: I can’t lie, being super fast for food deliveries is insanely convenient but charging over 2 dollars for food that’s under 4km is criminal used to be 50 cents now it’s 2 dollars?????? Gas prices can’t be that bad bro
11. [R20] 4/5 · US Prices: You should give more coupons and lower the fees
12. [R23] 1/5 · US Grab is a scam: Worst delivery fees and always raise the menu prices. Such a rip off
13. [R27] 1/5 · US thieving prices: i am routinely charged $1 more per ride than anyone i know and support gives me fake excuses even though it is every single time i am charged more. literally same credit card and location and destination as my wife and every time i'm overcharged
14. [R22] 1/5 · US Delay and issues with foreign cards: Help center is non existent
15. [R40] 1/5 · US Terrible customer service: Absolutely no way to contact Customer Service. I have been overcharged repeatedly with no way to resolve it.
16. [R44] 1/5 · US Support is nonexistent for highly frustrating issues: Grab isn’t actually a 1 star app I’m just giving it a low score to balance out the 4.9 rating. Anytime you try to contact support it takes you to a rule based chatbot that doesn’t actually resolve anything >90% of the time, and instead just redirects you to an faq section. It never lets you talk to a human. I just had an app error cost me 20 Si
17. [R56] 1/5 · US No support is crazy: There have been multiple occurrences that the driver accepted to pick up the food order but then refused to go. The only way to get food is just to persuade the drivers to cancel and let someone else to pick up your order because there is no support in this app. Once I’ve waited several hours for my order to get cancelled…. Not sure if I got my money back. This is the worst de
18. [R10] 1/5 · US Terrible for Transport. Bait & Switch for Ridesin terms of timing & Changes pick up locations after: After choosing a ride type & price, the estimated time that the taxi/car will arrive tends to double or triple to longer wait times than cheaper options. App changed pick up location AT ITS WILL. Only discovered problem when taxi “arrived.” Both waited at different locations. Terrible for Tr
19. [R11] 1/5 · US bad updates & inconvenience: please do not auto change my location, too difficult to book for family members
20. [R16] 1/5 · US Shocked it has so many positive review: Wrong address is coming for a foreigner since it will not update and when the order arrives it’s at the wrong address. I now have to walk over to a place I never been to get the food I need delivered to me. Is there an app that can deliver to where I am at?
21. [R49] 4/5 · US good, the maps are kinda bugged: overall a good and versatile platform, but the location selection when you order a taxi is pretty bugged :/
22. [R59] 3/5 · US Ads annoying: I understand the needs For ads but they actively get in the way of my tracking my rides whilst using the app.
23. [R50] 2/5 · US Too many ads, clutter, pop-ups: How distracting can an app be? You get 5 or 6 ads at the top of the search results, the same group order pop-up (got it!) every time and other things you have to dismiss before getting to what you want. Trying to find what is important on the screen is a chore and it’s demeaning to be confronted with so many promotions. It’s too bad there isn’t an incentive to fix t
24. [R68] 1/5 · US Waste of brain capacity and time: This app is a pure white screen with no dark mode. There is literally no customer service, just endless help articles. You can’t report businesses so your order might get cancelled for no reason, and there is no way to follow up on it. CONSTANT POP UPS. Lazy uti. Just all around awful. Literally they have a “dietary settings” option BUT NO DARK MODE
25. [R144] 3/5 · US Annoying ads: I kept getting these advertisements as push notifications. I spent an annoying amount of time looking for my communications settings only to find I had already disabled everything. So why am I getting these? Later I found out they put ad notifications on a different settings page. Nice move Grab. So clever.
26. [R3] 1/5 · US Bad service for the drivers: Travelled in Malaysia only for 5 days, yet I was scammed by drivers twice.
27. [R38] 1/5 · US Scam drivers: Drivers consistently say they arrive before they actually do, to steal the waiting fee. Grab should enforce this fraud with geo location, but instead they prefer to steal from their customers.
28. [R67] 1/5 · US Deteriorating Service: Over the past few months, the service on this app has become completely embarrassing. I have not been able to get a single order delivered on time. Drivers consistently accept orders and then cancel them unless they can extort you for cash off the app, and Grab does absolutely nothing to penalize them or stop it. The fees are far too high for the abysmal level of service the
29. [R615] 3/5 · CA Becareful: I arrived at the airport in MNL. The driver went to departures instead of arrivals. He then said it wasn’t his fault and I got hit with a no show fee. No way to dispute this. Obviously there are some pretty scratchy drivers on the platform.
30. [R6] 2/5 · US Utensils: I asked for utensils but still did not provide and no napkins
31. [R137] 3/5 · US Merchandise: Wrong order
32. [R25] 1/5 · US Grab Driver Service: Driver brought the food. Said I shorted him. I double checked him with the receipt. Counted the money infront of me. Said everything was fine then left. I opened the box and the food was smashed.
33. [R29] 1/5 · US Scam company: I ordered 1 kg of durian on the platform, but they only gave me 0.2 kg. Customer service said it was a translation error. If it was a translation error, why didn't you charge me 1 Vietnamese dong and give me 0.2 kg of durian? You must refund my money or give me the durian I am owed. · translated
34. [R28] 1/5 · US Tipping is broken: It’s super frustrating how the tip magically never seems to work. The rest of the app when it comes to giving Grab money always works fine, of course. But when I try to add a tip to the driver, half the time it decides to have an error. And when you message Support, they say they are unable to add a tip. How on earth are the admins of the driver delivery app unable to add a tip
35. [R47] 1/5 · US Authentication OPT code not receiving.: Very frustrating. Not able to setup payment of “Any Card” including the Pay & tour.tried visa from different companies, master card and debit card none of them work.
36. [R623] 3/5 · CA credit card: would have been nice if we can use credit card
37. [R650] 3/5 · CA Can’t use Visa to pay for Grab credit: A number of cards can be used to buy credit/top up, but not Visa. Given how extensively Visa is used by travellers, I wonder why it’s not included.
38. [R53] 1/5 · US Don’t force users to update the app: If I don’t have good internet or maybe low battery why you don’t let me use the app if there is update? I just need to get taxi asap not updating app.
39. [R33] 1/5 · US Avoid this app customer gets blame for everything!: This company is terrible. I can honestly say they’re no different from Uber Eats in the United States. I paid $37.50, including the tip, and none of it was refundable because the restaurant refused to issue a refund. On top of that, the drivers failed to read my delivery notes and messages, even though I clearly instructed them to deliver the ord
40. [R7] 3/5 · US Recent update messed up iphone audio: It’s typically a fine service, but they shouldn’t have launched their audio recording setting defaulted to on and which changes the volume of other audio the rider was listening to. And they need to make sure their cars offer functional seatbelts, and have a feedback setting specifically around dysfunctional or unreachable seatbelts.
41. [R30] 5/5 · US Very reliable: Grab is a reliable app for transportation and food delivery. Booking rides is quick, and the service is always convenient.
42. [R41] 5/5 · US I love this: Very dependable
43. [R12] 1/5 · US Location?!: I was told to use this in norway. I downloaded and it only allowed me to select South east asia countries as a location