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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Lazada | All Shipping On Us vs AliExpress

Lazada | All Shipping On Us 4.7★ · Free to download 55
Winner AliExpress
AliExpress 4.7★ · Free to download 70

AliExpress generally offers a more reliable shopping experience with better customer service and faster shipping, despite some issues with hidden shipping fees and app performance, making it the preferred choice over Lazada.

Full reviews: Lazada | All Shipping On Us · AliExpress

AliExpress is favored for its product quality, efficient delivery, and responsive customer service, though users note issues with shipping costs and app data usage. Lazada, while praised for convenience and variety, faces significant criticism regarding slow deliveries, inconsistent rewards, and poor customer support, with many users reporting issues with fake products and refund processes.

Head to head

Product Variety & Quality edge: AliExpressR7R8R11R13
Lazada | All Shipping On Us Lazada users appreciate the wide range of products available, finding everything they need in one place R8R11. However, many express concerns about receiving fake or defective products and inconsistent quality, especially when compared to other platforms R7R13R16R19.
AliExpress AliExpress users generally find good deals and quality products, with some expressing satisfaction with specific items like banners or charger cords . However, some reviews mention false advertising where product pictures don't match what's received, or items are listed without necessary components like batteries .
Shipping & Delivery Speed edge: AliExpressR3R5R18R31
Lazada | All Shipping On Us Lazada receives frequent complaints about slow delivery, with some users waiting over half a month or more than a month for international orders R3R5R57. There are also issues with unreliable tracking and delivery failures, where riders tag orders as failed without attempting delivery R18R31.
AliExpress AliExpress users report generally fast delivery, with some items arriving before the estimated date R68. However, some users still experience delays and long shipping times, especially for items shipped to the US .
Pricing & Value (including shipping fees) tieR10R15R22R48
Lazada | All Shipping On Us Lazada users frequently complain about high shipping fees, noting that advertised 'free shipping' is rarely truly free and often requires a high minimum spend R10R15R48. Some also report deceptive practices like 'virtual discounts' or orders being canceled after price reductions R22.
AliExpress AliExpress is praised for good deals and lower prices compared to other stores . However, many users are frustrated by unexpectedly high shipping fees that can more than double the cost at checkout, leading to accusations of hidden charges .
Customer Service & Refunds tieR7R19R26R31
Lazada | All Shipping On Us Lazada's customer service is widely criticized as unhelpful, unresponsive, and difficult to reach, with many users reporting issues with lost orders, rejected refund requests for defective products, and refunds being directed to inaccessible wallets R7R19R26R31.
AliExpress AliExpress customer service is described as horrible by some, with issues like double payments, difficulties with refunds, and bot-like responses . However, some users report positive experiences where Ali stepped in to resolve issues .
App Experience & Ease of Use tieR2R12R14R15
Lazada | All Shipping On Us Lazada is generally found easy and convenient for shopping R2R14. However, users report issues with the app freezing, difficulty navigating back to the home page, too many intrusive ads and notifications, and a lack of dark mode R15. Some also find it hard to search for items R12.
AliExpress AliExpress is considered simple and easy to use by many . However, the app is criticized for being outdated, lacking dark mode, having too many full-screen pop-up ads, and consuming significant storage space over time . Some users also find it complicated to navigate .
Pick Lazada | All Shipping On Us if

you prioritize a wide selection of products and are willing to overlook potential issues with delivery speed, product quality, and customer support for the convenience of finding many items in one place R8R11.

Pick AliExpress if

you are looking for good deals and generally reliable product quality, are comfortable with potentially long shipping times, and appreciate an app that often resolves issues when they arise .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Reviews for both platforms show a similar mix of positive experiences with convenience and product availability, alongside significant negative feedback regarding shipping, customer service, and refund processes. AliExpress has a much larger volume of reviews, which might skew its lifetime rating slightly lower despite comparable issues.

Frequently asked

Which app has faster shipping?
AliExpress generally has faster shipping, with some users reporting items arriving before the estimated date R68, while Lazada frequently receives complaints about slow delivery, with some orders taking over half a month or more than a month for international shipments R3R5R57.
Which app has better customer service?
Neither app consistently provides excellent customer service, with both receiving significant criticism for unhelpful and unresponsive support regarding refunds, lost orders, and delivery issues (R7, R19, R31, R35, , , for Lazada; , , , , for AliExpress). However, some AliExpress users noted that the platform stepped in to make things right when issues occurred .
Are there issues with fake products or scams on these apps?
Yes, both apps have users reporting issues with fake products and scams. Lazada users specifically mention receiving fake or defective goods and fraudulent practices R16R19R25R47, while AliExpress users also report being scammed, particularly with refund processes and sellers not sending items .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R7] Lazada | All Shipping On Us 1/5 · US Moving forward: Update: Now this is a nightmare dealing with Lazada. So many promises to correct an order gone wrong. There was promise of replacement and nothing happened. The original item was days late and there was no real tracking information. The item received did not match the item listing description nor product photos, also in the listing. No manuals or warranty info. Included cable was d
  2. [R8] Lazada | All Shipping On Us 5/5 · US Great Shopping!: We have found everything we need right here in one location without having to go to a store!
  3. [R11] Lazada | All Shipping On Us 5/5 · US Love it: I can buy a wide variety of things. · translated
  4. [R13] Lazada | All Shipping On Us 2/5 · US Nhận xét Lazada vs Shopee: Mình có mua một cái hộp bút màu nâu ở shopee, chất đẹp,màu ổn nhưng đến khi mua 1 cái(màu đen,độ dài giống) Lazada thì chất liệu đúng kiểu khác rõ rệt(hoàn toàn,đựng ít hơn cái màu nâu rất nhiều). Mik khuyên mọi người nên nghĩ trước khi mua. Cái màu đen hơn 65.000 nhưng cái màu nâu có năm mươi mấy thôi và một con capy nâu.
  5. [R3] Lazada | All Shipping On Us 3/5 · US Giao hàng quá chậm: Đợi phải hơn nửa tháng mới nhận được hàng
  6. [R5] Lazada | All Shipping On Us 5/5 · US Love it wish the shipping is faster!: Similar to Amazon Prime in the U.S but takes longer to arrive like a 2 weeks or more.
  7. [R18] Lazada | All Shipping On Us 3/5 · US Delivery period: I hope you can have a real time tracking order. Yung ganun po sa shopee na bawat movement po is nasa app. And sana po mas mabilis po sa mindanao na delivery. Thank you.
  8. [R31] Lazada | All Shipping On Us 1/5 · US Worst online shopping app: my order has been for delivery already for the past 5 days and I still have not received it!!! The rider tagged my order delivery failed but he never attempted to deliver the order at our house. TO ADD TO THEIR WORST DELIVERY PROCESS, their customer service is useless!!! What is the purpose of that CLEO?! It’s totally useless
  9. [R10] Lazada | All Shipping On Us 1/5 · US Phí ship cao quá: .
  10. [R15] Lazada | All Shipping On Us 3/5 · US Shipping is not free, difficult to get back to home, app freezes: I love Lazada and use it all the time. But shipping is very rarely free, even if the item ad says it is. You find out you actually have to spend a lot. Then it changes it in checkout to add some amount anyway sometimes. The only way to get back home is to hit the back button a million times. There’s no link to home from every pa
  11. [R22] Lazada | All Shipping On Us 1/5 · US App có hiện tượng lừa đảo bằng giảm giá ảo: Tệ thật giảm giá ảo rồi tự huỷ đơn khách hàng.
  12. [R48] Lazada | All Shipping On Us 5/5 · US Crazy delivery rates: Before checkout, delivery ₱121. Clicking checkout, delivery ₱282. Everywhere you go, everything you even looked at follows you like tin cans tied to a wedding car. Every crazy account of Lazada and her spp, you can believe it. If i lived in a metro area, we’d say goodbye. but in province, I ain’t got a choice, and Lazada knows it.
  13. [R19] Lazada | All Shipping On Us 1/5 · US Sells defective products, rejects refund request: I will never use Lazada again, they sell defective products and when I tried to return it their agent rejected the request. TERRIBLE platform and now I will have to dispute the credit card charge for a refund
  14. [R26] Lazada | All Shipping On Us 4/5 · US Good but refund service…: Recently I had a painful experience with refund service resolution, many times informed the pickup come, but nobody ring the bell. Store says it’s from Lazada, and there’s no availability to upload picture to guide this service.
  15. [R2] Lazada | All Shipping On Us 5/5 · US Laarni Peake: I have been a Lazada shopper for such a very long time now and I am very happy with Lazada. Very safe and convenient. Thank you Lazada! looking forward to more online shopping with you.
  16. [R12] Lazada | All Shipping On Us 3/5 · US Hard to find things: Even when I type, it rarely shows up. · translated
  17. [R14] Lazada | All Shipping On Us 5/5 · US Hay: Rất tiện lợi
  18. [R57] Lazada | All Shipping On Us 1/5 · US Đơn hàng quốc tế: Hơn 1 tháng k nhận được hàng, lz cũng ko hỗ trợ khách hàng làm ăn như cđj ấy
  19. [R68] AliExpress 5/5 · US Entrega: Todo hasta ahora perfecto, solo algún retraso en una que otra entrega, pero no significativo.
  20. [R35] Lazada | All Shipping On Us 1/5 · US Stay away: Worst customer service ever. Rude and not helpful
  21. [R16] Lazada | All Shipping On Us 1/5 · US Everything on here is fake!: Everything’s fake, the website is a mess, the customer service is a joke. These people are criminals
  22. [R25] Lazada | All Shipping On Us 1/5 · US One of a scammer app: First time I found a scammer app. Don’t be fooled by their promos☝️I know even me I didn’t expect it. At first itought their promos were awesome and real. But it’s not. They will give you cheaper products if don’t watch your order well☝️Then their csr will study everthing just to believe that you got wrong in your order. But the truth is they fooled us with their cheap and de
  23. [R47] Lazada | All Shipping On Us 2/5 · US Lazada as a business: Lazada as a business has become more and more untrustworthy. There are more sellers pushing fake goods. They don’t ship items on time. Customer Service is nonexistent. Etc. Understand if you buy something from them this is not TaoBao which is more trustworthy. Lazada lacks Alibaba’s business responsiveness and customer orientation. Use Lazada at your own risk.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store