Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Verizon Call Filter vs My Verizon

Verizon Call Filter 4.7★ · Free to download 70
Winner Verizon Call Filter
My Verizon 4.7★ · Free to download 40

Verizon Call Filter is the better choice for dedicated spam call blocking, despite its flaws, while My Verizon is a general account management app with significant performance and usability issues.

Full reviews: Verizon Call Filter · My Verizon

Verizon Call Filter aims to block spam calls, with mixed but often positive results, while My Verizon is a general account management app plagued by performance issues and poor customer service integration. Call Filter is effective for many users in reducing spam, but struggles with false positives and persistent spammers. My Verizon is widely criticized for being slow, buggy, and difficult to navigate.

Head to head

Core Functionality (Spam Blocking) edge: Verizon Call FilterR1R2R4R5
Verizon Call Filter Verizon Call Filter is designed specifically to block spam and scam calls. Many users report it effectively reduces the volume of unwanted calls, making their lives better R2R11. However, a significant number of users find it ineffective, reporting that many spam calls still get through, even with the premium plan R1R4R7. Some note that spammers can brute force calls through by calling multiple times rapidly R5.
My Verizon My Verizon is a general account management app and does not have a primary function of blocking spam calls. However, some users mention getting spam calls even after using the My Verizon app, suggesting a general dissatisfaction with Verizon's overall spam protection .
False Positives / Blocking Legitimate Calls edge: My VerizonR4R16R29R32
Verizon Call Filter A major issue for Verizon Call Filter users is the app mistakenly blocking important contacts or legitimate calls R4R16R29R32. Users report needing to unblock numbers or having critical calls filtered out, causing inconvenience or missed opportunities R32.
My Verizon My Verizon, as a general account management app, does not have this specific issue as its primary function is not call filtering.
Voicemail Management edge: My VerizonR3R25R26R28
Verizon Call Filter Users of Verizon Call Filter express frustration that even when calls are blocked, spammers can still leave voicemails, leading to a flooded inbox R3R25R26R28. Some wish the app would block voicemails as well as calls .
My Verizon My Verizon does not have specific features for managing spam voicemails.
App Performance and Reliability edge: Verizon Call FilterR9R10R15R18
Verizon Call Filter Verizon Call Filter has several reported performance issues. Users experience the app crashing when trying to open it or make changes R9, difficulties retrieving account names R10, and problems with logs not updating or sections not working . Some also find the interface clunky or confusing R15R18.
My Verizon My Verizon is widely criticized for being slow, buggy, and unreliable. Users report pages taking 5-10 seconds to load, the app spinning, crashing, or freezing R73R76R97R109. Basic functions often don't work, and some users cannot even sign in . There are also complaints about notification badges that don't clear .
Customer Service and Support Integration edge: Verizon Call FilterR53R79R85R109
Verizon Call Filter Verizon Call Filter reviews do not frequently mention direct customer service interaction within the app, but one user notes being told to email numbers they don't want blocked, indicating a cumbersome support process R53.
My Verizon My Verizon users are highly dissatisfied with the customer service experience, particularly the reliance on an AI chatbot that is ineffective and often disconnects R79R109. Users report difficulty reaching a real person and inconsistent troubleshooting responses R85R109.
Value and Pricing tieR7R25R43R47
Verizon Call Filter Verizon Call Filter has a free version, but many users pay for the premium service. Several paid users feel it's a waste of money because it doesn't work effectively R7R25R43R47. Some believe the app should be free, as Verizon is already 'nickel and diming' customers .
My Verizon My Verizon is free to download, but users frequently complain about the overall high cost of Verizon plans . Some users feel the company is becoming a 'bottom line company' and that prices are 'outrageous' .
Account Management Features tieR69R74R76R82
Verizon Call Filter Verizon Call Filter's focus is solely on call filtering, so it lacks general account management features.
My Verizon My Verizon is designed for account management, allowing users to view bills, manage plans, and order devices R74. However, these features are often hampered by the app's poor performance, with users reporting difficulty paying bills, managing preferences, or accessing international plan options R69R76R82.
Pick Verizon Call Filter if

you are primarily looking for a dedicated tool to reduce spam calls and are willing to tolerate occasional false positives or app glitches for the benefit of fewer unwanted calls R2R11.

Pick My Verizon if

you need to manage your Verizon account, view bills, or change plans, and are prepared to deal with a slow, buggy interface and potentially frustrating customer service interactions R73R76R97R109.

Evidence note: Reviews for Verizon Call Filter are highly polarized, with many users praising its effectiveness while an equally vocal group finds it completely useless. My Verizon reviews are consistently negative regarding app performance and customer service, despite a high lifetime rating which may reflect older, more positive experiences or general satisfaction with Verizon's network rather than the app itself.

Frequently asked

Does Verizon Call Filter effectively block spam calls?
Verizon Call Filter has mixed effectiveness; many users report a significant reduction in spam calls, making their lives better, but a substantial number find it ineffective, with spam calls still getting through even on the premium plan R2R4R7R11.
Can Verizon Call Filter block legitimate calls?
Yes, Verizon Call Filter is frequently reported to block legitimate calls, including important contacts, work-related calls, and even emergency monitoring services, causing significant inconvenience for users R4R16R32R45.
Is the My Verizon app reliable for account management?
The My Verizon app is widely criticized for being unreliable; users report it is slow, buggy, crashes frequently, and often fails to load pages or perform basic functions like managing payments or international plans R73R76R97R109.
Does either app offer good customer support?
My Verizon users report very poor customer support, citing an ineffective AI chatbot, difficulty reaching real people, and inconsistent troubleshooting R79R85R109. Verizon Call Filter reviews do not heavily focus on in-app support, but one user mentioned a cumbersome process for managing blocked numbers R53.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Verizon Call Filter 1/5 · US No Change: Hasn’t done anything at all, no activity after a month of use.
  2. [R2] Verizon Call Filter 4/5 · US Wait for keeping out pesky calls: It is a true work of art to keep out the pesky calls. I love it.
  3. [R4] Verizon Call Filter 1/5 · US Allows spam calls and blocks important contacts: I get dozens of spam calls every day. This app blocks 5% to 15% of them. It also, despite my best efforts, blocks the alarm monitoring company for the building I manage. I NEED to get those calls, so I am uninstalling this app.
  4. [R5] Verizon Call Filter 4/5 · US If the developers see this that be great! 👍: I get a lot of spam calls and this app is a godsend but I want to point out a flaw I noticed. I noticed the spammers/scammers will call 7 to 8 times in a minute and it brute forces the call through even if they are blocked by spam filter the first few times. Please patch that so I never have to see a spam call get through again thx! 🙏
  5. [R16] Verizon Call Filter 1/5 · US Doesn’t actually work: Didn’t block a single of the spam calls I received over the span of 24 hours I had this app installed on my phone, but it did block my boss (who is one of my contacts). Totally pointless and affirmatively causing problems.
  6. [R29] Verizon Call Filter 4/5 · US Spam or not Spam: Two of my calls were classified as spam although they were not spam.
  7. [R32] Verizon Call Filter 4/5 · US Helpful Most times: Sometimes my driver is trying to call me from Uber and can’t get through because the number isn’t recognized so they cancel the ride which had led to me being late for work.
  8. [R3] Verizon Call Filter 3/5 · US No voicemails: I can’t receive voicemails. You can’t even hear my recording for leaving a message. It just hangs up. This is even for my saved contacts that call. I’ve tried a lot of spam blockers over the past year. I’m not sure how effective they are or if the robocallers/spammers are just relentless. But the volume seems slightly improved over the last 3 months I’ve tried this one.
  9. [R25] Verizon Call Filter 1/5 · US No longer effective: I loved having this appp and didn’t mind paying for it because it would stop all spam calls . I renewed it twice and now it sucks . I get spam calls and they’re able to leave voicemails . This is beyond annoying , idk what to do now
  10. [R26] Verizon Call Filter 4/5 · US It used to work: Something happened over the past couple of weeks because it was blocking my spam calls. Now the spam calls are coming through and going to voice mail. I have it set so it’s not supposed to ring and they can’t leave a message. It’s weird because the app does recognize them as spam but is ignoring my settings.
  11. [R28] Verizon Call Filter 1/5 · US Useless App and Service!!!!: I pay every month for the plus service and I still receive over 20 calls a day instead of 60 calls. I have to empty my voicemail daily, if not it will be full in 2 days. I have been with Verizon for 20 years and am thinking of switching to t-mobile. THIS is a sore issue because it’s effecting my job and personal life. Silent or not, The calls are still getting through
  12. [R9] Verizon Call Filter 3/5 · US Works but crashes: The app works in the background and reports calls accurately, however if I try to open the app to make changes, it crashes immediately. So I’m unable to make adjustments for certain calls that are being mistakenly blocked. But it is blocking or routing calls to Voicemail that are spam.
  13. [R10] Verizon Call Filter 1/5 · US Buggy: This app from the moment I’ve downloaded always has a problem with retrieving the name of my account so nothing ever works. To fix this I’ve had to uninstall the app over two dozen times. Reinstall the app. Log back in. Give all the permissions that they want. For it to stop working again the very next day. This app is not good. I’m not sure where all the five star and four star reviews are
  14. [R15] Verizon Call Filter 3/5 · US Clunky: Confusing when downloaded. Had to use ChatGPT to figure out the settings on my phone.
  15. [R18] Verizon Call Filter 3/5 · US Too many key strokes: Using the third party reporting tool is cumbersome in that it requires too many keystrokes and I feel I’m the only one using it. It would be useful to see some stats now and then I.e. number of reporters, how many unique numbers reported and most reported numbers. There’s just NO feedback!!
  16. [R53] Verizon Call Filter 1/5 · US More spam than ever: Here’s how this app works: I report calls as spam. Verizon lets them through again. I change settings to “all risk levels.” Verizon blocks calls from people in my contacts. My pets’ vet, not a 1-800 or VOIP number, is blocked. I contact support, they tell me the only solution is to email them every number I DON’T want the app to block. Apparently saving numbers to my con
  17. [R79] My Verizon 1/5 · US AI sucks no real customer service: Instead of chatting with a real person you have to type your issues to their AI chat box and it SUCKS. It will disconnect and not even understand what you need or would be asking a real live agent
  18. [R85] My Verizon 1/5 · US Terrible service, useless app: There’s been a known issue in our area for months, and the troubleshooting responses are inconsistent (known issue one minute, no issues reported the next log in). It seems there’s no one thinking through the user experience, because if I’m on WiFi to use the app…it doesn’t seem to pick up there’s a cellular issue. After the suggestion to restart my phone to troubles
  19. [R109] My Verizon 1/5 · US Horrible experience: It’s painfully slow, constantly gets stuck during troubleshooting, and never actually resolves the issue. I’ve gone through the same troubleshooting process more than five times, only for it to freeze or send me in circles. Meanwhile, there’s no easy way to reach a real person. For a company as large as Verizon, this level of customer support is unacceptable. Reliable service
  20. [R7] Verizon Call Filter 1/5 · US DOES NOT WORK: This call filter app does not work. I am paying for the premium and still get numerous spam calls a day. I also will still get calls from numbers I have already blocked in the app and it has blocked numbers that I have on my contact list. Just a waste of money.
  21. [R43] Verizon Call Filter 1/5 · US Waste of money: It does literally nothing. Both the free version and the paid version. Complete trash.
  22. [R47] Verizon Call Filter 1/5 · US Not worth paying: The majority of spam calls I get are spoofed numbers and this filter doesn’t or can’t do anything about those. I still get multiple calls a day from mostly variations of 800 numbers. This filter does nothing about any of those. Not worth paying for or even using on my phone, taking up memory.
  23. [R69] My Verizon 3/5 · US Inconsistent: I set preferences for managing account such as payment notices App appears to save and then does not. I believe I was able to manage on Verizon website
  24. [R74] My Verizon 5/5 · US All in One: Most effective all in one payment applications in the App Store.
  25. [R76] My Verizon 1/5 · US Basic functions don’t work: App pages take 5-10 seconds to change somehow. Basic functions like the international page never load. So now I have to call and deal with a fing chat bot to add do something basic like add a data plan. Will avoid Verizon in future. lol just tried the chat bot. I said “add international plan”. It said ok click here so I clicked and it took me to an entirely unrelated pa
  26. [R82] My Verizon 1/5 · US Awful app: Leads me on a wild goose chase. Says there is a network status notification, when I click on it, it says no notifications. When I click to view the bill it says I need manager access, which I’m already supposed to have. When I request manager access it says request is on the way with no indication where the request went and who should approve it and how. The account owner doesn’t see an
  27. [R11] Verizon Call Filter 5/5 · US Call filter: It has made my life so much better was getting 10 to 20 calls a day about loans I did not apply for much better
  28. [R45] Verizon Call Filter 1/5 · US Useless!: I receive multiple spam calls a day, but when I’m waiting for a return call from my doctor’s office, the call get’s blocked!!!
  29. [R73] My Verizon 1/5 · US Clunky: I expect better from a technology company. Half the time the app doesn’t work on an iPhone 16 with up to date iOS. Spins, crashes, freezes. You’re lucky if you can get anything useful done. Much prefer AT&T and T-Mobile.
  30. [R97] My Verizon 1/5 · US App is slow and buggy: Can barely navigate. Slow to load anything and sometimes stops functioning totally and I’ll have to close out the app and log back in and restart whatever process I was going through. This is an app that barely functions.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store