My Verizon

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R10] 5/5 · US 5stars service: Great service and speed
2. [R11] 5/5 · US Best of: The best
3. [R12] 5/5 · US Great: Wonderful Service and customer and tech support
4. [R13] 5/5 · US Excelente: Para mí es la mejor rápida y fácil a la hora de atender a las personas.
5. [R36] 5/5 · US Easy to Use: My watch died and I had to order a new one and it literally took 5 minutes to order a new one. I was so relieved, I thought it was going to take forever. Thank you!
6. [R57] 5/5 · US Love the App: App is super helpful and I always am able to find what I’m looking for
7. [R62] 5/5 · US Fantastic options!: My own fault for missing last month’s payment, but so many options offered as a way to make the payment.
8. [R79] 4/5 · US Easy to manage: The app makes it easy to manage my phone plan and extras. We have 5 lines.
9. [R23] 5/5 · US Service: I have had good good service with Verizon, especially with the problems that I have had on occasion with FiOS TV they know immediately what’s wrong when I give the description of the issue and with the short amount of time it’s fixed they have never had to come to the house to do the repairs they just asked me to show them a picture and then they let me know what to doand it’s fixed and I
10. [R29] 5/5 · US Superb products and support: I’ve been a customer for over 20 yrs. Never had an issue, very good customer support when needed.
11. [R114] 5/5 · US Amazing support and service: Every carrier has issues. What makes Verizon stand out is when I do experience problems they are always swiftly resolved by truly dedicated and amazing employees.
12. [R31] 5/5 · US Supports old IOS’s!: I love the fact that I can view my bill on my iPhone SE 1st generation from 2016. I carry two phones on me, one I use to do everything that squires a modern IOS, and then the rest like text, or viewing my phone bill; I just use my SE because it’s so easy and compact to view. I would hope for Verizon to keep supporting iOS 15 for longer as I’d love to keep viewing my bill and o
13. [R5] 1/5 · US Clunky: I expect better from a technology company. Half the time the app doesn’t work on an iPhone 16 with up to date iOS. Spins, crashes, freezes. You’re lucky if you can get anything useful done. Much prefer AT&T and T-Mobile.
14. [R6] 1/5 · US Basic functions don’t work: App pages take 5-10 seconds to change somehow. Basic functions like the international page never load. So now I have to call and deal with a fing chat bot to add do something basic like add a data plan. Will avoid Verizon in future. lol just tried the chat bot. I said “add international plan”. It said ok click here so I clicked and it took me to an entirely unrelated pa
15. [R16] 1/5 · US 184 billion dollar company that can't make working buttons on an app.: Who is giving this app fake 5 star reviews? It doesn't work, links, buttons, pages don't load? This is so embarrassing.
16. [R20] 1/5 · US App is slow and buggy: Can barely navigate. Slow to load anything and sometimes stops functioning totally and I’ll have to close out the app and log back in and restart whatever process I was going through. This is an app that barely functions.
17. [R8] 1/5 · US Awful app: Leads me on a wild goose chase. Says there is a network status notification, when I click on it, it says no notifications. When I click to view the bill it says I need manager access, which I’m already supposed to have. When I request manager access it says request is on the way with no indication where the request went and who should approve it and how. The account owner doesn’t see an
18. [R14] 1/5 · US Unconsented Notifications: I have never been able to use their app for anything despite being an account owner for almost a decade (I’ve spent over 8 hours on the phone with verizon’s awful support because of that). i’m leaving such a negative review because i’m never able to actually sign into to the app with my active account, but i still get weekly push notifications which i only enabled thinki
19. [R40] 2/5 · US Passcode security frustrating: The passcode security on the App can be very frustrating. It sends the passcode to the account owner - with multiple people on our account we find we constantly need to coordinate access requests.
20. [R42] 1/5 · US Fed up: No other bill do I have a problem with. I pay my bills in the 3rd of each month. Each month when logging in , I’m told wrong digit’s not allowing me to enter my account. When I close it wants me to log out. This is every month. I call for help, it is fixed, new password that is recorded for referral to in order No err in the next month log in. Each month I end up past the dead line because
21. [R7] 1/5 · US AI sucks no real customer service: Instead of chatting with a real person you have to type your issues to their AI chat box and it SUCKS. It will disconnect and not even understand what you need or would be asking a real live agent
22. [R28] 1/5 · US Horrible experience: It’s painfully slow, constantly gets stuck during troubleshooting, and never actually resolves the issue. I’ve gone through the same troubleshooting process more than five times, only for it to freeze or send me in circles. Meanwhile, there’s no easy way to reach a real person. For a company as large as Verizon, this level of customer support is unacceptable. Reliable service
23. [R30] 1/5 · US Service: Your cell phone and internet connections are bad I wish I would’ve known better I definitely would’ve had stayed with t- mobile drop calls can’t get service it’s like a pre pay system or not enough towers just know this once this contract expires I’m switching back and your customer service is by far BS I want to talk to a person not some cat bot or otherwise
24. [R26] 1/5 · US Badge with no way to clear: This app has a very annoying feature where the app icon will show a badge. But then when you go into the app, you have no idea how to clear the badge.
25. [R72] 3/5 · US notification badges-poor implementation: the notification badges show up but actually don't disappear until after i pay my bill, it seems, i don't think this is how notification badges are for. so the app notifies me that my bill is available, good...but it should disappear when you open the bill details or whichever part of the app is notifying the user-but it doesn't. sad face
26. [R218] 3/5 · US App is decent, but….: The inability to identify what notifications are triggering the badge alert is beyond frustrating. I can’t stand having notification alerts and not being able to address them, yet do not want to turn notifications off completely. Come on, Verizon…if you are going to notify us with badge alerts, at least make a clear call to action to address the notifications. Ugh
27. [R19] 1/5 · US Flop of app! Awful. One Star POS APP: Company sucks!!! Stupid app notifications about detected Network issue about area on West cost. What a flop of app! Company is on downward spiral to bottom. It literally takes a BBB COMPLAINT TO SOLVE BASIC PROBLEMS OR GO DIRECT TO CORPORATE. Bot service for most task. Cluttered app. Errors out on all features. Overseas lackluster customer service.
28. [R38] 1/5 · US Terrible App: Focus on Advertising only
29. [R165] 3/5 · US Cluttered: Cluttered with marketing BS, and the one thing I actually needed, add an account manager, did not work. Typical half-a**ed Verizon effort.
30. [R234] 3/5 · US Not exactly straightforward: It seems to be engineered to sell you things instead of canceling subscriptions
31. [R1] 1/5 · US After 21 years: After 21 years we had to leave because the Price and is just outrageous. New customers. They get a pretty good deal, but old customers we stuck with a super expensive over Price plans.
32. [R21] 1/5 · US Verizon Dollars: The new Verizon dollars thing…while a nice gesture, how about instead of giving us ‘cashback’ to use towards gift cards, you just lower our bills? It has gotten more than ridiculously expensive.
33. [R37] 1/5 · US Overpriced: and the worst service I’ve had
34. [R52] 1/5 · US Scam: Love how when my bill suddenly jumped to $800 they couldn’t tell me a breakdown of what I owed or why and I finally left to now only pay $50/ month instead of the $500 they tried charging for two paid for phone’s lines. The employees at the “stores” only sell phones, they can’t help you with anything account related so not sure why they call themselves Verizon and apparently add plans and fe
35. [R9] 1/5 · US Terrible service, useless app: There’s been a known issue in our area for months, and the troubleshooting responses are inconsistent (known issue one minute, no issues reported the next log in). It seems there’s no one thinking through the user experience, because if I’m on WiFi to use the app…it doesn’t seem to pick up there’s a cellular issue. After the suggestion to restart my phone to troubles
36. [R22] 1/5 · US ?: My service is not working good
37. [R25] 1/5 · US Slow internet: The internet is very slow …. And we need improvements.
38. [R3] 1/5 · US Accessibility needs to be a little bit better: Accessibility needs to be a little bit better when placing orders and also accepting terms and conditions for people like me being a visually impaired user. I want make a suggestion that the app does get better for Accessibility excepting all all terms and conditions and all the agreement you’re supposed to accept it needs to be a lot more better for
39. [R63] 1/5 · US Lacks dynamic text support: This app lacks dynamic text support so that I can adjust the text with my phone. I have an IPhone 15 and the text is way too small I cannot read it. It’s better to use the version website where I can change the zoom and increase text size.
40. [R15] 1/5 · US Doesn’t work: I appreciate the attempt on the app but ever since I got this app I get 12 to 15 spam calls a day and I’m getting them every day for something you pay for they should be checking your number a lot often because I get more calls from spam callers than I do friends Family and Work. Sad to say I think this isn’t really worth it.
41. [R17] 1/5 · US Verizon sells your data: Despite numerous requests directly to Verizon to not sell my contact information, Im still getting direct advertising directly sent to my personal phone number with my personal name being used. I am already on the do not call list and I have repeatedly reached out to Verizon about this. As a newer customer I have noticed Verizon is one of the most dishonestly telecom compa