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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

MyQuest for Patients vs 2nd.MD

MyQuest for Patients 4.7★ · Free to download 55
Winner 2nd.MD
2nd.MD 4.9★ · Free to download · ⚠ stale 85

2nd.MD is the clear winner for its highly-praised service and app functionality, despite some initial login issues, while MyQuest for Patients struggles with consistent app usability and appointment scheduling frustrations.

Full reviews: MyQuest for Patients · 2nd.MD

MyQuest for Patients, despite its large user base, faces significant challenges with app usability, particularly around appointment scheduling and insurance input. 2nd.MD, while having some initial login and activation hurdles, is overwhelmingly praised for its excellent service, knowledgeable specialists, and user-friendly app experience once registered.

Head to head

Features (Scheduling & Results) edge: 2nd.MDR1R13R14R32
MyQuest for Patients MyQuest for Patients allows users to schedule appointments and view laboratory results, which are considered key features R14R44. However, many users report significant difficulties with the scheduling process itself, including appointments becoming unavailable while entering information, needing to re-enter data multiple times, and limited morning availability R13R32R33. Some also struggle to get copies of test results R1 or find their results are inaccurate .
2nd.MD 2nd.MD's core feature is facilitating second medical opinions and consultations with specialists R70R74R78. Users highly value the ability to connect with knowledgeable doctors and nurses, get clarity on diagnoses, and understand treatment options R62. The app is praised for making communication, scheduling, and uploading records easy .
Ease of Use edge: 2nd.MDR3R4R5R8
MyQuest for Patients MyQuest for Patients receives mixed reviews on ease of use. Some users find it very easy and effective for scheduling and viewing results R5R8R14. However, a significant number of complaints point to a clunky, unintuitive, and frustrating user interface R18. Specific issues include difficulty finding appointment scheduling options, repetitive data entry, problems with insurance input, and login issues R3R4R27.
2nd.MD 2nd.MD is widely praised for being very easy to use and navigate R65. Users describe the process as simple, user-friendly, and seamless for scheduling consultations and communicating with doctors . However, some users encounter initial difficulties with activation, registration, and receiving verification codes R61R64R73.
Reliability & Performance edge: 2nd.MDR9R10R13R25
MyQuest for Patients MyQuest for Patients has notable reliability issues. Users report the app crashing R9, not recognizing zip codes R10, making appointments at the wrong facility R25, and failing to verify insurance information R27. A common complaint is that appointment times become unavailable while users are still entering information, forcing them to restart the process and re-enter data R13R32R33. Persistent login problems are also a major frustration .
2nd.MD 2nd.MD generally performs well once activated, with users reporting the app works great for video consultations and communication . However, there are reports of the app crashing during doctor searches and not allowing users to open messages . The most significant reliability issues appear to be during the initial registration and login process, with users not receiving verification codes or the keyboard not appearing for input R61R64R73.
Price & Value edge: 2nd.MDR5R14R27R33
MyQuest for Patients MyQuest for Patients is free to download and primarily serves as an interface for Quest Diagnostics services. The value is in its convenience for scheduling and accessing results, assuming the app functions correctly R5R14R44. However, frustrations with the app's functionality and time-wasting issues diminish its perceived value for many users R27R33.
2nd.MD 2nd.MD is also free to download and is typically offered as a corporate benefit R61R70. Users overwhelmingly perceive it as an invaluable and highly beneficial service, providing expert second opinions and clarity on medical conditions R70R74. The service is seen as crucial for navigating medical issues and making informed decisions .
Customer Support edge: 2nd.MDR7R34R36R62
MyQuest for Patients MyQuest for Patients users report issues with customer support, receiving generic responses when contacting them about problems like facial recognition errors preventing access to results R34. The in-person facility experience is also criticized for being impersonal R7. Some users mention the bot is not helpful R36.
2nd.MD 2nd.MD is highly praised for its excellent customer service and support staff. Users consistently highlight the professionalism, efficiency, friendliness, and helpfulness of the care team, nurses, and support staff R62R65. They are described as caring, knowledgeable, responsive, and crucial in navigating medical issues R62.
Pick MyQuest for Patients if

You primarily need to schedule routine lab appointments and view results from Quest Diagnostics, and are willing to tolerate potential app frustrations like repetitive data entry and occasional glitches R14R44.

Pick 2nd.MD if

You have access to 2nd.MD as an employer benefit and are seeking expert second medical opinions or consultations to gain clarity on a diagnosis or treatment plan R70R74. You value strong customer support and a generally user-friendly experience for managing medical consultations R62R65.

Evidence note: 2nd.MD has significantly fewer reviews than MyQuest for Patients, but its reviews are overwhelmingly positive regarding the service and app functionality. MyQuest for Patients has a much larger volume of reviews, which includes a substantial number of negative experiences related to app usability and reliability.

Frequently asked

Is MyQuest for Patients reliable for getting test results?
MyQuest for Patients allows users to view laboratory results, and some find this feature easy to use R14R44, but others report issues with getting copies of results or seeing inaccurate 'in progress' notifications for already completed tests R1R34.
Does 2nd.MD help with complex medical conditions?
Yes, 2nd.MD is highly valued for providing expert second opinions and consultations that offer clarity and insight into complex medical conditions, helping users understand diagnoses, evaluate surgery procedures, and find alternatives for relief R70R74R78R84.
Are there common issues with MyQuest for Patients' scheduling?
Yes, common issues with MyQuest for Patients' scheduling include appointments becoming unavailable while users are entering personal information, forcing them to restart and re-enter data multiple times R13R32R33. Users also report difficulty finding available morning appointments and a clunky interface for inputting information R6R18R31.
Is 2nd.MD easy to set up and use?
While many users praise 2nd.MD as very easy to use and navigate for consultations R65, some experience initial difficulties with registration, activation, and receiving verification codes R61R64R73.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] MyQuest for Patients 2/5 · US Tim: You can never get a copy of your test results
  2. [R13] MyQuest for Patients 1/5 · US Appointments scheduleing: Terrible need to reverse. Enter in personal info first then pick date time so it saves all info. Till i entered all the info the appointment got taken and i had to start over. This occured 3 times. Need to be able to change date and time without losing all the info i entered.
  3. [R14] MyQuest for Patients 4/5 · US Easy to use: Once having an account it is very easy to make appointments & view laboratory results
  4. [R32] MyQuest for Patients 4/5 · US Problem: App does not let you know when apt time becomes unavailable while filling the questionnaire and then when trying to schedule another time all the information needs to be refilled again
  5. [R3] MyQuest for Patients 3/5 · US It should be easier to make an appointment: Make an appointment should be the first thing you say schedule an appointment or something you shouldn’t have to scroll or go somewhere else to find it
  6. [R4] MyQuest for Patients 1/5 · US Problems with insurance: Having problems with inputting my insurance member ID#
  7. [R5] MyQuest for Patients 5/5 · US very easy and effective. thanks quest diagnostic🙏: very easy and effective. thanks quest diagnostic🙏
  8. [R8] MyQuest for Patients 5/5 · US For anyone: Very easy.
  9. [R9] MyQuest for Patients 3/5 · US Difficulty opening app: Have tried to open app to schedule appointment but not working today 7/9/26!
  10. [R10] MyQuest for Patients 1/5 · US Zip code error: Your app does not recognize my actual zip code as belonging to my state
  11. [R25] MyQuest for Patients 2/5 · US Problematic: App made the appointment at the WRONG Quest facility, causing a long wait. Tried to reschedule but wouldn’t take my confirmation code. Seems their “update” was less than successful.
  12. [R27] MyQuest for Patients 3/5 · US Insurance in formation would not veriify: Insurance in formation would not verify three times and my input was correctly typed into the system. Wasted my time online and will again when I check in and have to provide that information again. My time is precious
  13. [R33] MyQuest for Patients 3/5 · US Horrible App: This ap needs work. I spent almost an hour trying to schedule an appointment. The ap would give toiled available, I would input my information and eventually it would say that the time was taken. Try another time. Problem is, I was forced to re-enter all of my information each time. This happened six times. I finally gave up to try another day, ehich worked. But, it had to be in the
  14. [R7] MyQuest for Patients 1/5 · US APS decent - facility impersonal: No greeting- help or personal interaction at facilities- NOT OK! Get over it, customers need to be welcomed.
  15. [R34] MyQuest for Patients 2/5 · US Not great: I have not been able to get my results. The app keeps giving me error messages of not being able to sync my id with facial recognition. Contacted customer support multiple times, and i keep getting generic responses.
  16. [R36] MyQuest for Patients 3/5 · US Bot not helpful: Needs details
  17. [R62] 2nd.MD 5/5 · US I’m so grateful: My care team was amazing. Caring, knowledgeable in delving into my cases. Thank you so much
  18. [R44] MyQuest for Patients 5/5 · US Easy appointments: The app is very easy to use and I love how I can check test results myself
  19. [R70] 2nd.MD 5/5 · US 2nd MD is Excellent: Great Benefit, free second opinion regarding diagnosis, surgery, treatment and ongoing prognosis.
  20. [R74] 2nd.MD 5/5 · US RELX: Tenured experienced and helpful these second opinions are educational in style but so gratefully appreciated to have that source of intel at your fingers who will listen and provide you true doors to real experience.
  21. [R78] 2nd.MD 5/5 · US Very qualified and experienced specialist: We use 2nd MD to help us evaluate surgery procedures and surgeons. It was great to have that experience on our side.
  22. [R84] 2nd.MD 5/5 · US Easy answers to your illness: Better understand your illness and find alternatives to getting relief.
  23. [R6] MyQuest for Patients 3/5 · US (: Not enough morning appointments available when I need them.
  24. [R18] MyQuest for Patients 3/5 · US It’s not great to schedule: It could be way easier. But the app is clunky on trying to enter information. Does it work? Yes. But could be improved
  25. [R31] MyQuest for Patients 2/5 · US Not very friendly app: Here in Orange County, CA is almost impossible to find an appointment in the morning. You don’t seem well prepared to face the amount of people that need the service that you provide.
  26. [R61] 2nd.MD 1/5 · US Couldn’t activate on app nor web: Got a card in the mail that my company provides this as a benefit. Wasted an hour trying to register on web and through app. If you can’t have a registration process that works, how is your service going to be. Gave up. Not worth the hassle.
  27. [R64] 2nd.MD 1/5 · US Verification code: I’ve tried to get a verification code several times but nothing has been sent. Deleting the app on my phone.
  28. [R65] 2nd.MD 5/5 · US Exceptional App!: This app is so easy to use. All those involved in it are very professional, efficient, friendly, knowledgeable and helpful. I highly recommend it to get your second opinions on any medical issues!
  29. [R73] 2nd.MD 1/5 · US App Doesn’t work properly: I’ve tried several times to input my enrollee ID number as directed when I was activating my account and the app will not open up my keyboard when I tap in the input box for enrollee ID. I’ve deleted the app reinstalled it and it’s the same thing I’ve tried several times and none of them have worked.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store