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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

2nd.MD

55
User verdict / 100 High confidence Divided

While the 2nd.MD service itself is highly praised for providing valuable second medical opinions and excellent staff support, the app frequently suffers from critical technical issues that prevent users from registering, logging in, or utilizing its core functionalities.

⚠ Not updated in 12 months, this app may be abandoned
4.9★ lifetime (4,038) Free to download since 2013 by Accolade, Inc. recent negative 6% 120 reviews across 2 regions
App Functionality Service Quality Ease of Use (Service) Employer Benefit App Design/UI
5★205
4★1
3★2
2★2
1★11
recent reviews across 2 regions, vs the 4.9★ lifetime average

2nd.MD offers a highly valued service for obtaining second medical opinions, with users consistently praising the knowledge and helpfulness of its medical staff and the overall benefit provided by their employers. However, the accompanying app is plagued by significant technical problems, including activation failures, login issues, and general unreliability, which severely hinder the user experience.

What users like

  • Provides highly valued second medical opinions and expert consultations.R4R23R26R95
  • Medical staff, including nurses and doctors, are consistently described as knowledgeable, professional, and caring.R1R2R15R25
  • The service is often provided as an employer benefit, making it a free and valuable resource for many users.R4R34R36R61
  • Facilitates easy communication, scheduling, and record uploading when the app functions correctly.R5R11R24R35
  • The process, when working, is described as simple, seamless, and well-organized.R3R52R60R97

What users complain about

  • Users frequently encounter critical issues with account activation and registration.R17R133R171R207
  • Login problems, particularly with verification codes, prevent access to the app.R19R221
  • The app is generally unreliable and prone to crashing or not working at all.R9R123R205
  • Poor app design leads to usability issues, such as unreadable text, covered buttons, and non-responsive input fields.R135R133R206R208
  • Some users report not receiving messages or calls from the service, despite claims of contact.R105R156

Latest update · v4.7.5

What the developer says changed (the verdict above weighs this against what reviewers report):

- Updates to member two-factor authentication

Recurring themes

App Functionality negative
Many recent reviews highlight severe issues with the app's functionality, including problems with activation, login, crashing, and general unreliability. Users report buttons not working, keyboards not appearing, and being unable to access messages or submit requests through the app. The developer's notes mention updates to two-factor authentication, but recent reviews still report issues with verification codes, suggesting the fix was either insufficient or introduced new problems.R9R17R19R105
Service Quality positive
Despite app issues, the 2nd.MD service itself receives overwhelmingly positive feedback. Users praise the knowledge, professionalism, and caring nature of the nurses and doctors. Many find the second opinions invaluable for understanding their conditions, evaluating treatment options, and gaining clarity.R1R2R4R6
Ease of Use (Service) positive
When the app's technical hurdles are overcome, the overall process of using the 2nd.MD service is described as simple, easy, and user-friendly. Users appreciate the streamlined communication, scheduling, and the ability to connect with specialists from home.R3R5R7R11
Employer Benefit positive
Many reviewers emphasize that 2nd.MD is a fantastic benefit provided by their employer or insurance, making the valuable service accessible at no direct cost. This aspect significantly enhances user satisfaction, even for those who encounter app difficulties.R4R8R34R36
App Design/UI negative
Beyond core functionality, the app's design choices are criticized. Users report bad color choices making text unreadable, and poor layout where buttons overlap fields, preventing interaction. This indicates fundamental design flaws impacting usability.R135R206R208

Who it's for

This app is for individuals whose employers provide 2nd.MD as a benefit and who are seeking a second medical opinion from specialists R4R36. It is particularly useful for those who need clarity on a diagnosis, surgery, or treatment plan, or who feel stuck with their current medical providers R23R26R95. It is not for users who expect a perfectly functioning, bug-free mobile application or who are easily frustrated by technical glitches during registration and login R17R123R205.

Evidence note: The recent reviews show a strong dichotomy: almost all 1-star reviews focus on app technical failures, while almost all 5-star reviews praise the service itself, often mentioning the app's ease of use in passing, which might imply they either didn't encounter critical bugs or their positive service experience overshadowed minor app issues. The lifetime rating of 4.89 suggests that historically, the app either worked better or the service quality consistently outweighed app problems for most users. The recent negative sentiment (0.059) indicates a recent decline in app quality.

Frequently asked

Is the 2nd.MD app reliable for getting a second medical opinion?
While the 2nd.MD service itself is highly praised for providing valuable second medical opinions and excellent staff support, the app frequently suffers from critical technical issues that prevent users from registering, logging in, or utilizing its core functionalities R17R19R123R205. Many users report the app 'never works' or is 'broken' R123R171.
What kind of issues do users experience with the 2nd.MD app?
Users frequently experience issues with account activation and registration, including non-responsive buttons, inability to input ID numbers, and failure to receive verification codes R17R19R133R221. There are also reports of the app crashing, messages not opening, and poor design choices like unreadable text or overlapping buttons R9R105R135R206.
Is the 2nd.MD service beneficial, even with app problems?
Yes, many users find the 2nd.MD service highly beneficial, praising the knowledgeable and caring medical staff, the ease of connecting with specialists, and the valuable insights gained for their medical conditions R1R2R4R25. The service is often provided as a free employer benefit, which adds to its perceived value despite app frustrations R4R36R61.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] 5/5 · US 2nd MD is Excellent: Great Benefit, free second opinion regarding diagnosis, surgery, treatment and ongoing prognosis.
  2. [R23] 5/5 · US MRI second opinion: I had been told by my doctor there was nothing significant wrong but the doctor on the consult through 2nd. MD showed me what he saw and explained what could be done to help. Great experience and gave me hope.
  3. [R26] 5/5 · US Excellent ressource: Being able to relatively quickly get a second informed and independent outlook on a medical condition is invaluable.
  4. [R95] 5/5 · US Life changing!!: This evaluation got answers that other doctors couldn’t provide. Highly recommend when you know something is wrong but the physicians are saying nothing is wrong. My son will now have early intervention that will change his life.
  5. [R1] 5/5 · US I’m so grateful: My care team was amazing. Caring, knowledgeable in delving into my cases. Thank you so much
  6. [R2] 5/5 · US Exceptional App!: This app is so easy to use. All those involved in it are very professional, efficient, friendly, knowledgeable and helpful. I highly recommend it to get your second opinions on any medical issues!
  7. [R15] 5/5 · US Excellent!: Was such a great app to use. The Doctors and Nurses are amazing.
  8. [R25] 5/5 · US Top Notch: Excellent service provided; the Nurses and support staff did a very thorough job of collecting my past medical information, gave it to the Doctor, who read through it before my appointment, and was ready to give me a complete explanation, 2nd opinion and next steps. I am very satisfied with this service. Will definitely use it again and highly recommend!
  9. [R34] 5/5 · US Fantastic Resource: I have found 2ndMD absolutely invaluable in navigating the complex world of medicine. Wasn't a fantastic resource. I'm so grateful that my company provides this resource to us.
  10. [R36] 5/5 · US Helpful for 2nd opinion/ consultation: This is offered by my employer. I am thankful for this being made available by my employer. The staff for 2nd.MD was very helpful and professional. The doctor was knowledgeable and reassuring. I would use this for consultations for any health concerns that I may have in the future.
  11. [R61] 5/5 · US 2nd opinion at no cost to me: This was a very good experience for me. I was able to get a 2nd opinion from a specialist at no cost to me. They reviewed my labs and X-rays and provided me with options for how it could be addressed. Sent their report to my doctor and she is scheduling tests the specialist recommended.
  12. [R5] 5/5 · US Very good AP: The app working very well for facilitating my video chat with the specialist.
  13. [R11] 5/5 · US User friendly/ Communicatuon tool: Excellent for communication
  14. [R24] 5/5 · US Awesome !: The app is very user friendly. Makes communication, scheduling , and uploading records very easy and fast.
  15. [R35] 5/5 · US Great app: I really like how the app works to make communication easy. Highly recommend to use it
  16. [R3] 5/5 · US Best option to connect with doctor: Process is so simple, i love the way 2nd MD handled all the paperwork and help me to connect with doctor
  17. [R52] 5/5 · US First time user: Very user friendly, everything worked smoothly
  18. [R60] 5/5 · US Easy to use: This app and entire process was so easy. The dr that gave me the 2nd opinion was very knowledgeable.
  19. [R97] 5/5 · US 1st Time User: The experience was seamless and smooth. From the initial intake call to meeting the physician, the staff communicated each step and expectations. I didn’t feel like I was being rushed or just a number but sincere care for my concern from beginning to end. I will use again.
  20. [R17] 1/5 · US Couldn’t activate on app nor web: Got a card in the mail that my company provides this as a benefit. Wasted an hour trying to register on web and through app. If you can’t have a registration process that works, how is your service going to be. Gave up. Not worth the hassle.
  21. [R133] 1/5 · US App Doesn’t work properly: I’ve tried several times to input my enrollee ID number as directed when I was activating my account and the app will not open up my keyboard when I tap in the input box for enrollee ID. I’ve deleted the app reinstalled it and it’s the same thing I’ve tried several times and none of them have worked.
  22. [R171] 1/5 · US Broken: Couldn’t activate my account, as none of the buttons in the activation form worked. From what I’ve seen, the app is basically a barely functional mobile web page.
  23. [R207] 1/5 · US Bad App: This App does not work, I could not create a new account because it's impossible to acknowledge the terms and conditions
  24. [R19] 1/5 · US Verification code: I’ve tried to get a verification code several times but nothing has been sent. Deleting the app on my phone.
  25. [R221] 1/5 · GB Never received verification code: I could not log in because I never received the verification code by text message despite clicking on “resend code” multiple times.
  26. [R9] 3/5 · US Crashes on search for Doctor: Title says it all app support fix it please.
  27. [R123] 2/5 · US 2nd.MD is great. The app never works.: I can’t say enough good things about 2nd.MD. They have amazing service and give me a lot of confidence. The app however never works. Never. As soon as I submit a request that is it. I can’t submit messages. I can’t see anything. I have to call which is terrible since I should be able to use the app.
  28. [R205] 1/5 · US Can’t trust: If you can’t design an app. that works why would I intrust you to give me sage medical advice. The only reason I signed up is due to mandated corporate bs.
  29. [R135] 3/5 · US Bad color choices: The app tries to use colored fonts. In some places it’s just impossible to understand/read the text. Pretty does not equate to functionality.
  30. [R206] 1/5 · US Bad app design: Buttons cover up fields and no way to scroll or move around them to activate account.
  31. [R208] 1/5 · US Horrible app: I tried to activate my account but the text, the space for input are all messed up. For example the FB icon, Twitter icon are on top of the "next" button and so if you click on next, it will take you to twitter instead. Long story short is after three tries, I still can't register because I can't click on the button for next step.
  32. [R105] 2/5 · US Cannot open your messages: Sorry! You keep sending me messages to my phone or computer and I cannot open them. Kinda useless!
  33. [R156] 1/5 · US Not sure if the reviews are fake: I’ve submitted my request and got an email from a nurse telling me she tried calling me. Nothing on the caller ID, no voicemail. When calling back, it always goes to voicemail. No call back yet. Not something I would expect when the company charges $4,000 for the service (if your employer does not pay for it). I do not recommend.
  34. [R6] 5/5 · US RELX: Tenured experienced and helpful these second opinions are educational in style but so gratefully appreciated to have that source of intel at your fingers who will listen and provide you true doors to real experience.
  35. [R7] 5/5 · US A very beneficial service: This app and service was very easy to use and very helpful!
  36. [R8] 5/5 · US Wonderful service.: Fantastic benefit, great App.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store