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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

MyQuest for Patients

70
User verdict / 100 High confidence Loved, with caveats

MyQuest for Patients is generally easy to use for scheduling appointments and viewing lab results, though recent updates have introduced frustrating bugs related to data entry, login, and appointment availability.

4.7★ lifetime (469,085) Free to download since 2014 by Quest Diagnostics, Inc. updated 0.1 mo ago recent negative 12% 120 reviews across 2 regions
Appointment Scheduling Data Entry & Persistence Login & Technical Issues User Interface (UI) Accessing Results
5★180
4★19
3★23
2★9
1★20
recent reviews across 2 regions, vs the 4.7★ lifetime average

MyQuest for Patients is a free app designed to help users schedule lab appointments and access test results. While many find it convenient and easy to navigate, recent updates have led to issues with data entry, login persistence, and appointment scheduling, impacting user satisfaction.

What users like

What users complain about

  • Frequent issues with login and password, requiring repeated resetsR94R140R170
  • Requires re-entering personal and insurance information for every appointmentR44R49R71R81
  • Appointments become unavailable while filling out forms, forcing users to restart the processR12R21R90R111
  • Difficulty finding morning appointments or available timesR7R24R79
  • Problems with insurance input, including missing options like Medicare and secondary insuranceR15R29R37R92
  • App can be buggy, crash, or fail to recognize user ID/facial recognitionR28R39R80R116
  • Some users report a less intuitive or 'clunky' interface after recent updatesR23R68R73R106
  • Scheduled appointments sometimes do not appear in the system, leading to issues at the facilityR53R215

Latest update · v3.34

What the developer says changed (the verdict above weighs this against what reviewers report):

Various minor enhancements and bug fixes.

Recurring themes

Appointment Scheduling mixed
Many users find the app easy and convenient for scheduling appointments. However, a significant number report issues where appointments become unavailable while entering information, forcing them to restart. Some also struggle to find morning appointments or available slots.R6R7R12R21
Data Entry & Persistence negative
A recurring frustration is the need to re-enter personal and insurance information for every appointment, even when logged in. Users also report problems with insurance fields, including missing options like Medicare or secondary insurance.R15R37R44R49
Login & Technical Issues negative
Users frequently experience login problems, with saved passwords being rejected and requiring constant resets. The app is also reported to be buggy, crash, or have issues with ID verification and facial recognition.R28R39R80R94
User Interface (UI) mixed
While many praise the app as easy to use and navigate, some recent reviews indicate a decline in UI quality. Users describe the app as 'clunky,' 'not intuitive,' or having fields that cover information, especially after updates.R4R10R18R23
Accessing Results positive
Users appreciate the ability to easily view and track their lab results through the app, often receiving them before their doctor. However, a few users report issues with results not appearing or receiving incorrect notifications.R5R13R20R31

Who it's for

This app is for individuals who frequently use Quest Diagnostics services and want a convenient way to schedule appointments and view lab results R5R20R50. It is particularly useful for those who prefer managing their medical appointments digitally R45. However, users who get easily frustrated by repetitive data entry, login issues, or inconsistent app behavior might find it challenging R44R140.

Evidence note: The recent reviews show a clear trend of frustration with data entry, login, and appointment scheduling, which contradicts the overall lifetime rating. The developer's notes mention 'minor enhancements and bug fixes,' but recent reviews indicate that significant bugs, particularly around data persistence and login, persist or have been introduced.

Frequently asked

Can I schedule appointments using the MyQuest app?
Yes, many users find the MyQuest app very easy and convenient for scheduling appointments R6R45R75.
Can I view my lab results through the app?
Yes, the app allows users to easily view their lab results, often receiving them before their doctor R5R20R64.
Does the app save my personal and insurance information?
No, many users report that the app frequently requires them to re-enter their personal and insurance information for every appointment, even when logged in R44R49R247.
Are there issues with logging into the MyQuest app?
Yes, several users experience frequent login problems, including saved passwords being rejected and the need for repeated password resets R94R140.
Is Medicare an insurance option in the app?
Some users report that Medicare is not listed as an insurance option, or only specific regional Medicare options are available R37R179.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 5/5 · US very easy and effective. thanks quest diagnostic🙏: very easy and effective. thanks quest diagnostic🙏
  2. [R5] 4/5 · US Easy to use: Once having an account it is very easy to make appointments & view laboratory results
  3. [R6] 5/5 · US Fast service: The app was incredible to help do the appointment.
  4. [R7] 5/5 · US Blood Test: It is easy to schedule an appointment once you find an available date.
  5. [R20] 5/5 · US Easy appointments: The app is very easy to use and I love how I can check test results myself
  6. [R31] 5/5 · US Easy to schedule: It allows you to schedule in advance and also view your results.
  7. [R50] 5/5 · US Great app!!: I can make my appointments so easily & I get the results too!! I LOVE THIS APP!!💕
  8. [R3] 5/5 · US For anyone: Very easy.
  9. [R4] 5/5 · US Easy To Follow: This app is user friendly. It was easy to move from start to finish.
  10. [R10] 5/5 · US Excellent: Is pretty easy to use.
  11. [R18] 5/5 · US Easy to use: App is easy to use. It asks the right questions. It guides you through the process easily.
  12. [R94] 1/5 · US Logging in is hard for no reason: Updated password on the web site and can’t log in there and can’t log in here. Very stupid and very frustrating. Be better.
  13. [R140] 1/5 · US Login nightmare for years: Review I have been using Quest Diagnostics for well over a decade, and the login experience has been consistently terrible. Almost every time I need the app, my saved password is suddenly rejected. I reset it, save the new password in Apple Passwords, log in successfully once or twice, and then the same saved password is rejected again. Because of this, I often have to
  14. [R170] 1/5 · US Terrible Sign-In System: Their system didn’t register my sign-in and it cost me hours of waiting time. Terrible
  15. [R44] 3/5 · US Have to log in every time: Wish I could stay logged in to make appointment scheduling easier.
  16. [R49] 4/5 · US Decent.: I do like the app and all, but I will say it is pretty inconvenient when I am signed into the app and go to make an appointment, I still have to fill in all of my information. I feel like if I am making an appointment through the app I am signed into, it should already have that information filled in.
  17. [R71] 4/5 · US Critical Question: If I’m in your system why do I have to enter the same old data every time? QUEST computers already have everything.
  18. [R81] 2/5 · US Why do I have to enter all my info?: Every well written app allows autofill.
  19. [R12] 4/5 · US Problem: App does not let you know when apt time becomes unavailable while filling the questionnaire and then when trying to schedule another time all the information needs to be refilled again
  20. [R21] 1/5 · US Appointments scheduleing: Terrible need to reverse. Enter in personal info first then pick date time so it saves all info. Till i entered all the info the appointment got taken and i had to start over. This occured 3 times. Need to be able to change date and time without losing all the info i entered.
  21. [R90] 1/5 · US Appt Sched: By the time the info is filled out, the appt is no longer available, then rescheduling requires re-entering. Also, it doesn’t seem to know the format for MediCare acct numbers.
  22. [R111] 3/5 · US Horrible App: This ap needs work. I spent almost an hour trying to schedule an appointment. The ap would give toiled available, I would input my information and eventually it would say that the time was taken. Try another time. Problem is, I was forced to re-enter all of my information each time. This happened six times. I finally gave up to try another day, ehich worked. But, it had to be in the
  23. [R24] 3/5 · US (: Not enough morning appointments available when I need them.
  24. [R79] 2/5 · US Not very friendly app: Here in Orange County, CA is almost impossible to find an appointment in the morning. You don’t seem well prepared to face the amount of people that need the service that you provide.
  25. [R15] 1/5 · US Problems with insurance: Having problems with inputting my insurance member ID#
  26. [R29] 5/5 · US Insurance Info Tab Horrible: Three times I tried to enter my spouses insurance info and three times with all the fields filled it it would not save
  27. [R37] 1/5 · US No Medicare: Medicare does not show up as an insurance option on your list of many. Why would that be?
  28. [R92] 3/5 · US Does not ask for secondary insurance: How do I add my secondary military insurance?
  29. [R28] 3/5 · US Difficulty opening app: Have tried to open app to schedule appointment but not working today 7/9/26!
  30. [R39] 4/5 · US Identity: It is great but the identity part did not want to recognize me so it kept saying no match found.
  31. [R80] 2/5 · US Not great: I have not been able to get my results. The app keeps giving me error messages of not being able to sync my id with facial recognition. Contacted customer support multiple times, and i keep getting generic responses.
  32. [R116] 1/5 · US Terrible App: Very buggy
  33. [R23] 5/5 · US I hate the changes made to this app: I hate the changes made to this app
  34. [R68] 1/5 · US Not intuitive: The fields to fill out when making an appt are inconsistent, some have a done option others don’t. The scroll fields function in a strange way.
  35. [R73] 3/5 · US It’s not great to schedule: It could be way easier. But the app is clunky on trying to enter information. Does it work? Yes. But could be improved
  36. [R106] 3/5 · US UI is inefficient: I love setting an appointment but UI is annoying. Shouldn’t need to ask my location more than once, etc.
  37. [R53] 2/5 · US Problematic: App made the appointment at the WRONG Quest facility, causing a long wait. Tried to reschedule but wouldn’t take my confirmation code. Seems their “update” was less than successful.
  38. [R215] 2/5 · US Scheduled appointment not in system: Several times arrived with confirmation number for scheduled appointment in hand, but turned away because their system didn’t recognize the appointment.
  39. [R13] 2/5 · US Tim: You can never get a copy of your test results
  40. [R45] 5/5 · US Easy to navigate: I don’t call to make appointments anymore. With the app, it’s very easy to do so.
  41. [R75] 5/5 · US easy to do: I just made myself a appointment on line and it took a whole 3 minutes.
  42. [R64] 5/5 · US Excellent: This is great. I get results before my doctor and can track everything for years on a graph.
  43. [R247] 3/5 · US Remember my info: Please have Ap remember me and my Insurance info so I do not have to fill entire form out every time when no information has changed,
  44. [R179] 1/5 · US Medicare not listed!: I can’t believe the largest payer in the country is not listed! The closest listing is Medicare Clifton- what’s that????

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store