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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

PreFlight Airport Parking vs ParkWhiz

PreFlight Airport Parking 4.8★ · Free to download 60
Winner Tie
ParkWhiz 4.8★ · Free to download 55

Choose PreFlight Airport Parking if you prioritize reliable airport parking service and don't mind using the website for reservations, but pick ParkWhiz if you need a wider range of parking options for various events and locations, despite its significant app reliability and customer support issues.

Full reviews: PreFlight Airport Parking · ParkWhiz

PreFlight Airport Parking offers highly-rated, reliable airport parking service with excellent staff, but its app is frequently criticized for not displaying reservations and other glitches. ParkWhiz provides a broader parking solution for various locations and events, often at good prices, but is plagued by reports of non-guaranteed spots, QR code failures, and poor customer support.

Head to head

Features tieR1R3R4R7
PreFlight Airport Parking PreFlight's app is intended to allow booking and viewing reservations, adding passes to digital wallets, and redeeming points, but many users report these features are broken or unreliable, especially not showing current reservations R1R3R4R7. The ability to add to Apple Wallet is also reported as broken . Some users also report issues with editing credit card info or redeeming points .
ParkWhiz ParkWhiz allows users to search, book, and prepay for parking, often providing QR codes for entry . Users appreciate the ability to find and reserve spots for events . However, many users report issues with QR codes not working , the search feature being broken or difficult to use , and difficulty updating credit card information . Wallet integration is also reported as broken .
Ease of Use tieR1R2R3R4
PreFlight Airport Parking While some users find the PreFlight app easy to navigate , a significant number report it as slow, glitchy, and difficult to use, especially after recent updates R2R3. The primary complaint is the inability to view reservations, forcing users to rely on emails or the website R1R4R7. Login issues are also common R1R4.
ParkWhiz ParkWhiz is described as easy to use for booking and prepaying by some users . However, many users encounter significant usability problems, including search functionality issues , difficulty with login or account management due to multiple emails , and the app not working at all, showing server errors . The most critical issue impacting ease of use is when QR codes or passes fail at the garage, leading to frustration and delays .
Reliability edge: PreFlight Airport ParkingR1R2R3R4
PreFlight Airport Parking PreFlight's actual parking service and shuttle are consistently praised for being excellent, professional, helpful, and reliable R1R2R8. However, the app itself is highly unreliable, with frequent reports of reservations not showing up, login failures, and general bugginess R1R2R3R4.
ParkWhiz ParkWhiz's reliability is a major concern for users. Many report that parking spots are not guaranteed even after prepayment, leading to lots being full upon arrival R64R67R69R73. QR codes frequently fail at garages . There are also reports of being charged twice or extra fees and garages not accepting ParkWhiz reservations at all .
Price/Value edge: PreFlight Airport ParkingR18R26R31R37
PreFlight Airport Parking PreFlight Airport Parking is generally considered to offer good prices and value for airport parking R26R31R37. However, the app itself is seen as not adding much value, with some users stating it's not worth it because everything can be done on the mobile browser . One user asked about adjusting time without a fee R18.
ParkWhiz ParkWhiz can offer good prices and savings, especially for events or in expensive cities . However, many users feel it's overpriced or not worth it because they end up paying more than if they paid directly at the lot . The value is significantly diminished by instances where users pay for a spot but find the lot full or the QR code doesn't work, forcing them to pay twice R67R73.
Support edge: PreFlight Airport ParkingR8R19R50R59
PreFlight Airport Parking PreFlight's customer service for the parking service itself is highly praised, with users reporting that live people are available to help with reservations, points, and app navigation R8R59. However, there's a specific complaint about IT service blaming devices for app issues and recommending desktop use R19, and one user reported PreFlight not having answers for app reservation issues R50.
ParkWhiz ParkWhiz's customer support is a major point of contention. While a few users report good experiences with support resolving issues R65, a significant number describe it as terrible, nonexistent, or unhelpful R61R64R67R69. Users frequently report difficulty getting refunds for issues like full lots or non-working QR codes R64R67R73. The use of bots instead of live agents is also mentioned R67.
Pick PreFlight Airport Parking if

You primarily need airport parking and value a reliable, friendly, and helpful physical service, even if it means using the website for reservations due to app glitches R8R26.

Pick ParkWhiz if

You need to find and reserve parking for various events and locations beyond just airports, and you are willing to risk potential app and service issues for the chance of finding good deals .

Evidence note: Both apps are free to download. PreFlight's reviews heavily focus on the discrepancy between excellent physical service and a highly dysfunctional app. ParkWhiz's reviews show a mix of positive experiences with finding parking and severe negative experiences related to reliability and customer support, especially concerning refunds.

Frequently asked

Does PreFlight Airport Parking's app reliably show reservations?
No, many users report that the PreFlight Airport Parking app frequently does not show reservations, even after booking them within the app or being logged in, often displaying a blank screen R1R3R4R7.
Are parking spots guaranteed when booked through ParkWhiz?
No, numerous ParkWhiz users report that parking spots are not guaranteed even after prepayment, with many arriving to find lots full or attendants denying entry, leading to significant frustration and additional costs R64R67R69R73.
How is customer support for ParkWhiz?
Customer support for ParkWhiz is highly inconsistent; while some users report positive experiences and successful issue resolution R65, a significant number describe it as terrible, nonexistent, or unhelpful, especially regarding refunds for issues like full lots or non-working QR codes R61R64R67R69.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] PreFlight Airport Parking 2/5 · US 2 stars for the app. 5 stars for the service.: Everything about the service is great. However, the app doesn’t show my reservations. It will let me book one; but it doesn’t show up. Have to go to the site to see it. Same issue as another reviewer. Using the lookup by conf # feature, it asks me to login (even though I’m already logged in). Take me to the setting screen, then when I go back,
  2. [R3] PreFlight Airport Parking 3/5 · US App update: Love the actual service from Preflight but the recent app update has made it 100% useless. Can’t book or view my parking pass. Must use the website now.
  3. [R4] PreFlight Airport Parking 2/5 · US App is still mostly useless: I have an account and have purchased parking several times via the website while logged into my account. I’m logged into the same account on the app, but reservations booked refuse the show. I enter the confirmation number, it confirms a reservation was found, and the app asks me to log into even though I’m logged in. The next screen just randomly brings me to my setti
  4. [R7] PreFlight Airport Parking 1/5 · US buggy: rezzie wont show up despite being logged in and making the rezzie in the app. have to print out voucher or screenshot it for phone. pointless app that cant do the basics
  5. [R2] PreFlight Airport Parking 4/5 · US Great Service but the app is glitchy: Awesome service for parking and shuttle. Drivers are kinda and always help with bags. The app is a little slow and often times the reservation screen is blank after you reserve spot. Have to wait a few minutes for the email to come in for your entry bar code.
  6. [R18] PreFlight Airport Parking 3/5 · US Question: How do I adjust time without paying a fee?
  7. [R26] PreFlight Airport Parking 5/5 · US Easiest way to park at the airport: Pre-flight is the best! Close to the airport without the hassle. Reliable shuttle from your car right to the door of your airline. And the prices are great!!
  8. [R31] PreFlight Airport Parking 5/5 · US Easy: So so adorable
  9. [R37] PreFlight Airport Parking 5/5 · US Easy peasy: Flexible, and reasonable cost
  10. [R8] PreFlight Airport Parking 5/5 · US Easy and professional: The staff and drivers are always very helpful. You can get a live person on the phone to help you navigate apps or reservations online, redeem points, or other help. Love the parking ease and the people!
  11. [R19] PreFlight Airport Parking 1/5 · US Still broke and no one wants to fix: I have used their services for several years, but their app doesn’t work for location and for reservations. I have three devices I’ve logged onto and cannot get the app to work, they blame my devices and their final resolution is to use a desktop and print out my barcode. That’s great IT service!!!
  12. [R50] PreFlight Airport Parking 1/5 · US App doesn’t function properly: App lets you make the reservation but then you never get the reservation to show in the app. Also no confirmation email is returned when you make the reservation in the app. I’ve even called preflight and they didn’t have much for answers
  13. [R59] PreFlight Airport Parking 5/5 · US Great Experience: I called to speak to the customer service person because I was having trouble using my Internet explorer browser versus Google Chrome. The customer service person was very helpful and directed me to use the pre flight app which proved to be a great experience and I look forward to using your parking facility going forward thanks again
  14. [R64] ParkWhiz 1/5 · US Nightmare: I purchased the parking pass for what the app alleged was a 24 hour public lot. upon arrival the attendant refused to open the gate to the lot, he stated the lot was exclusively for monthly clients. The app does not allow you to request a refund, you must email.
  15. [R67] ParkWhiz 1/5 · US Scam: They let Me book a parking spot but didn’t check that the parking lot was already completely full. Couldn’t park. Ended up showing late. Wasted gas. I tried to contact them through phone and app for a refund but they only let you speak to a simple, unhelpful bot. I had to do a charge back through my bank.
  16. [R69] ParkWhiz 3/5 · US Not sure if this is worth it: You can book a parking but they don’t guarantee the parking lot will have spots at the moment you start your reservation, sometimes you will have to park somewhere else and come back, which will eat your savings. Price is decent if you get a spot. In several parking lots the app tells you that you have to park but all of them have a valet. Last, service is terribl
  17. [R73] ParkWhiz 1/5 · US Parking is not guaranteed: I purchased a parking spot for a July 4th event, drove 1 hr to the event, parking attendant said parking is full despite me paying for my parking spot ahead in parkwhiz. Customer support won’t help with refund. I had to submit a word form for refund. Still waiting on refund.
  18. [R61] ParkWhiz 1/5 · US Got screwed; no help: ParkWhiz told me to show my parking pass to the garage attendant after parking. But there was no attendant present - only a security guard who said he could do nothing and that everything was automated. I tried to call the ParkWhiz help line, but I could not get through. So, I left, trusting that ParkWhiz would take care of things. Big mistake. I came back four hours later, p
  19. [R65] ParkWhiz 5/5 · US Customer Support is excellent.: I primarily use Parkwiz in Detroit for the last 4 years. Yes as with any App it occasionally has an issue. Like 3 in 4+ years. Each time I call support and they are courteous and just solve the issue. Not once have they failed. Great company to work with.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store