PreFlight Airport Parking

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 2/5 · US 2 stars for the app. 5 stars for the service.: Everything about the service is great. However, the app doesn’t show my reservations. It will let me book one; but it doesn’t show up. Have to go to the site to see it. Same issue as another reviewer. Using the lookup by conf # feature, it asks me to login (even though I’m already logged in). Take me to the setting screen, then when I go back,
2. [R24] 4/5 · US Great Service but the app is glitchy: Awesome service for parking and shuttle. Drivers are kinda and always help with bags. The app is a little slow and often times the reservation screen is blank after you reserve spot. Have to wait a few minutes for the email to come in for your entry bar code.
3. [R36] 5/5 · US Late night arrival at Boston Logan: My husband and I arrived at Boston Logan airport after midnight on Saturday, January 27. We were so very happy to see a PreFlight van outside the Delta terminal! The driver was extremely helpful with loading all our bags into the van … skis, boot bag, suitcases, etc! At the parking lot he put our luggage directly into our Subaru! Thank you Preflight!!
4. [R37] 5/5 · US Easy and professional: The staff and drivers are always very helpful. You can get a live person on the phone to help you navigate apps or reservations online, redeem points, or other help. Love the parking ease and the people!
5. [R67] 5/5 · US Kprust review: Drivers are always helpful and courteous. Busses are clean and usually roomy. I’ve Tried all the parking services and PreFlight is the best.
6. [R78] 5/5 · US Best Ride to the Airport!: I have used PreFlight several times now at different times of the day and have never been dissatisfied! They are very friendly and helpful! They are always right there before I get my suitcase out of the car, so quick and easy. I’ll never park at the airport again!!
7. [R52] 5/5 · US Great App: This app is easy to navigate.
8. [R53] 5/5 · US App User Friendly: I've always used PreFlight as my parking destination when I travel. I haven't had any issues, and the entire staff is great. Download the app!
9. [R58] 5/5 · US Functional app: Easy to navigate and secure. Never had an issue using the mobile pass entry and exit. I’ve modified reservations without any issues.
10. [R60] 5/5 · US Simple, timesaving and straightforward.: 👍
11. [R2] 2/5 · US App is still mostly useless: I have an account and have purchased parking several times via the website while logged into my account. I’m logged into the same account on the app, but reservations booked refuse the show. I enter the confirmation number, it confirms a reservation was found, and the app asks me to log into even though I’m logged in. The next screen just randomly brings me to my setti
12. [R3] 1/5 · US buggy: rezzie wont show up despite being logged in and making the rezzie in the app. have to print out voucher or screenshot it for phone. pointless app that cant do the basics
13. [R4] 1/5 · US App is bricked: Pre-Flight has treated me right but in the last few weeks the app no longer shows my reservations. Hopefully my email code works
14. [R5] 1/5 · US App doesn’t find reservation: Doesn’t show my reservation. It finds it when I search but tells me to log in. I’m already logged in. Logging out and back in didn’t work. The app is not good.
15. [R6] 1/5 · US Flaky app: Routinely unable to login or have errors in app. Happens 2-3 times per year.
16. [R30] 1/5 · US Updated and still no bueno: I used to love this app when it was the previous UI. The newer one is beyond buggy. Even with the update that happened just today, it still won’t register reservations and won’t process the transactions. I’m not sure if they outsourced their new app to a new company, but it’s pretty unresponsive. It wouldn’t even let me place a reservation through the app. I had to do i
17. [R31] 1/5 · US New app is terrible: Can’t use rewards with the new app. I add the days, click the “I understand….” box. There isn’t anything I can do from there.
18. [R32] 1/5 · US Caanot use app to make reservation: New app doesnt work. Cannot do the core function of making a parking reservation. Simply throws reservation not made msg with no explanation.
19. [R34] 1/5 · US Not working: Upgraded this morning because old version of the app forced me to upgrade. Now, at payment, with either saved card, or with Apple Pay reservation does not go through. Need to make a reservation & cannot. Help!
20. [R28] 1/5 · US Crappy app: Sluggish and unavailable when you need it
21. [R35] 2/5 · US Version 3.0.0 also takes 3x as long: New version 3.0.0 is definitely updated…not exactly for the better. It takes three times as long to set a reservation. Preflight is great! But your new app is terrible.
22. [R41] 3/5 · US Slow to load: The last time I pulled my confirmation into my wallet it did not load. Had to get a ticket at check in instead.
23. [R10] 1/5 · US No reservations: The app never saves reservations, so you have to log into the website from your phone to get the option to save a reservation to Apple Wallet. They're response is this is a "known issue" for over a year
24. [R26] 2/5 · US App almost unusable: Great parking experience here but the app is horrible since the update. It never saves a reservation, making you go to the website, and then the reservation you made won’t appear on the app at all. The old app worked perfectly fine…if it’s not broke, don’t fix it!! Redoing my review to 1 star. Customer service online is completely nonexistent. Even when I make a reservation on
25. [R38] 5/5 · US Add to Apple wallet doesn’t work: Used to work seamlessly as of Sept 2023. Now it doesn’t
26. [R71] 3/5 · US Credit update Poor: The app does not allow you to edit or remove old cards. This feature needs to added.
27. [R100] 3/5 · US Points: I could not redeem my points on new app. Please help
28. [R122] 5/5 · US Booking: It is not iPad friendly. I had to use my phone to make a reservation. Also I can’t change my credit card to be the primary choice.
29. [R199] 3/5 · US One major missing piece: App is pretty easy to use and I like the map showing where the shuttles are. One thing that is very much lacking is the ability to view frequent parker points (ie. dates and amount of points earned)- this used to be a feature and now I wonder if I’m even getting points for each visit.
30. [R17] 1/5 · US Getting a shuttle from airport takes a REALLY long time: They’re parking facilities are nice. But I don’t think I’ve ever waited so long for a shuttle that picks you up at the airport to take you to the parking facility. After a long day of travel, waiting 25 minutes or more for a shuttle seems excessive. Maybe they only have one or two buses… But I’d recommend they get more. Use The Parking Spot
31. [R19] 1/5 · US Parking is good. App is terrible: I can’t get any of my old reservations removed from my wallet. Everytime I pass the airport, the old reservations pop up in my phone.
32. [R128] 3/5 · US Good app but keeps old reservations: I do like the app. It allows for easy in and out of the facilities as well as helping to see where the shuttles are. What I really don’t like is that it keeps old, expired reservations in its list for a long time and they show up first in the list. I was accidentally trying to use an old reservation today and couldn’t figure out why I couldn’t get in. I h
33. [R25] 3/5 · US App update: Love the actual service from Preflight but the recent app update has made it 100% useless. Can’t book or view my parking pass. Must use the website now.
34. [R29] 1/5 · US Recent Updates: The recent update to the app has absolutely been a nightmare. Since the updates…I cannot make reservations on the app without it completely messing things up on the tail end, AND my prepaid vouchers do not display whatsoever! I have to pull up the email to access the parking. The app is a nightmare! My last two reservations have been disheartening and almost has me to the point o
35. [R22] 2/5 · US Not worth it: The app doesn’t offer anything that can’t be done in the mobile browser. It is also quite buggy - the app says I have rewards points, but asks me to make an account to access them. Also, the reservations take a second to load after they are made in the app. I’ll just stick to making the reservation on the website and adding the pass to my apple wallet.
36. [R40] 1/5 · US What a crock: Horrible awards program that no longer works. Gypped out of $50. Find somewhere else to park.
37. [R55] 2/5 · US Can use my reservation points: This app needs an update seriously.