Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Gopuff vs Instacart

Gopuff 4.8★ · Free to download 45
Winner Instacart
Instacart 4.8★ · Free to download 70

Instacart is generally a more reliable option for grocery delivery with better customer service and a wider selection, despite its higher fees, while Gopuff struggles with consistent delivery and support.

Full reviews: Gopuff · Instacart

Instacart offers a more robust grocery delivery service with generally positive shopper interactions and customer support, though users frequently complain about high fees. Gopuff, while praised for speed in some instances, faces significant issues with order accuracy, product quality, and unresponsive customer service.

Head to head

Delivery Speed & Reliability tieR1R2R6R7
Gopuff Gopuff is often praised for its fast delivery, sometimes under 30 minutes, and is seen as convenient for last-minute needs R2R17. However, many users report significant issues with drivers going to wrong addresses, orders being cancelled due to drivers being too far away, or extended delays beyond quoted times R1R6R7.
Instacart Instacart users appreciate the convenience and speed of delivery, often receiving groceries quickly . However, a notable number of customers experience regular delays, especially with priority delivery, and some orders are not fulfilled or delivered until the next day .
Product Quality & Order Accuracy tieR3R4R13R16
Gopuff Gopuff users report issues with receiving expired fruits and vegetables, warm beer, freezer-burnt items, or incorrect/missing items R3R4R13R16. Some also note that product sizes can be smaller than expected .
Instacart Instacart customers frequently report missing items, incorrect quantities, or receiving items that are not as described . There are also complaints about stores advertising items they don't carry .
Pricing & Fees edge: GopuffR3R5R12R17
Gopuff Gopuff is often seen as reasonably priced compared to others, with some users finding good deals and cheap delivery prices with membership R3R5. However, many users complain about hidden charges, unexpected fees, and products being overpriced R12R17R36R40.
Instacart Instacart is widely criticized for its high prices, numerous extra fees, and upcharges, even with a subscription . Users feel they are overcharged and that the fees are excessive.
Customer Service & Support edge: InstacartR1R7R11R13
Gopuff Gopuff's customer service receives overwhelmingly negative feedback, with users reporting that support does nothing about issues, refuses refunds, and is unresponsive or unhelpful R1R7R13R19. Some positive experiences with friendly drivers are noted R11.
Instacart Instacart's customer service is generally viewed more positively, with users appreciating the ability to communicate with shoppers and customer service resolving dilemmas . However, some users report difficulty connecting with support, issues with refunds, and unhelpful AI chatbots .
App Usability & Features tieR15R17R29R48
Gopuff Gopuff is described as easy to use R17R29. However, recent updates have been criticized for making the app slower, removing the 'deals' section, and making search functions less efficient R48. Users also desire features like live activity tracking R15.
Instacart Instacart is generally considered easy to use and convenient . However, users desire improvements in showing product sizes, displaying store brands, and better search functionality . There are also complaints about difficulties logging in on certain devices and the inability to add items to an order after it's placed .
Pick Gopuff if

you prioritize potentially faster delivery for snacks and convenience items, and are willing to risk inconsistent product quality and poor customer support R2R17.

Pick Instacart if

you need a wider selection of groceries and generally more reliable customer service, and are prepared to pay higher fees and potentially experience occasional delivery delays .

Evidence note: Gopuff has a significantly smaller review base compared to Instacart, which might skew perceptions. Both apps have a mix of positive and negative reviews, but the negative reviews for Gopuff often highlight more severe issues with order fulfillment and customer support.

Frequently asked

Are there hidden fees with Gopuff or Instacart?
Yes, both Gopuff and Instacart users report hidden or unexpected fees. Gopuff customers mention being charged fees not initially disclosed and products being overpriced R12R36R40R56. Instacart users frequently complain about numerous extra charges, upcharges, and service fees, even with a subscription, which can significantly increase the total cost of an order .
Which app has better customer service?
Instacart generally has better customer service, with users appreciating the ability to communicate with shoppers and customer service often resolving dilemmas . In contrast, Gopuff's customer service receives overwhelmingly negative feedback, with many users reporting unhelpful support, refusal of refunds, and unresponsiveness R1R7R13R19.
Is delivery always fast with these apps?
Delivery is not always fast or reliable with either app. Gopuff is praised for fast delivery, sometimes under 30 minutes, but also has many complaints about drivers going to wrong addresses, orders being cancelled, or significant delays R1R6R7R17. Instacart users also appreciate quick delivery, but frequently report regular delays, especially with priority delivery, and orders not being fulfilled until the next day .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Gopuff 1/5 · US WORST APP EVER: This is my first time writing a review for an app, because this app enrages me. Every time I’ve ordered from Gopuff, they take the drivers 20-45 minutes away from the address I gave them. When I reach out to support, they do nothing about it. The past several orders I’ve made have been cancelled because they bring the drivers so far away from my address. I deleted my account and wi
  2. [R2] Gopuff 5/5 · US Awesomeness!!!!: For last minute shopping and loud cravings..this is the place to shop💯❤️
  3. [R6] Gopuff 3/5 · US Worst delivery app ever: Nah just kidding. But in more rural areas where there’s less drivers I wish they would cancel the order within the expected delivery time range if no one could make it instead of waiting the whole time
  4. [R7] Gopuff 1/5 · US Deleting App Because of Yash: Deleting this app because they refused to refund the “faster” delivery fee I paid an upgrade for. Was quoted 10-20 minutes, order arrived nearly 30 minutes from order time. I didn’t want a refund on the order, just the expedited fee. Yash, customer service rep, said “because of system limitations” they couldn’t refund the faster fee. Oh well, deleted the app because o
  5. [R3] Gopuff 3/5 · US Warm beer: Great service! Quick delivery and reasonably priced compared to others! The beer hasn’t one time been anywhere near cold!
  6. [R4] Gopuff 2/5 · US products are expired: Previously, everything was great, but lately, the fruits and vegetables have been arriving expired
  7. [R13] Gopuff 1/5 · US No support. Steal money: I spent $250 on groceries. Driver delivered only 1 bag marked bag 2 of 4. So i only received $14 worth of eggs. When i tried to get chat help. They said someone would email me in 2 days. That was on 6/30. Still no email or refund. Dont download. Use ubereats instead.
  8. [R16] Gopuff 1/5 · US Tart: They were bad made me sick
  9. [R5] Gopuff 5/5 · US Best snack app: Best prices
  10. [R12] Gopuff 3/5 · GB Idk: So this is okay but like everything is like over priced so like I recommend it but also don’t
  11. [R17] Gopuff 5/5 · US Fast good delivery: This company delivers fast fast fast! It’s easy to use, though more expensive than going to store myself, very convenient
  12. [R11] Gopuff 5/5 · US Good view: The driver was very respectful
  13. [R15] Gopuff 3/5 · GB It’s okay: It’s missing live activity, please add the liquid glass update as well. It would be nice to see on my lock screen the time and where the driver is. Please add these features and please make sure all your warehouses checks the dates on the products.
  14. [R29] Gopuff 5/5 · US It real good: It is so good and perfect app to use if u do not want to go to the store.
  15. [R48] Gopuff 1/5 · US New ai mode is HORRIBLE: I want to discover products in grouped menus as before … this is so much slower to scroll, prioritizing cute appearance over speed to shop The “deals” section is gone?? that’s 90% of why i use gopuff and 100% why i upgrade my subscription And search is unbearably slow and expensive now. Say i want to search for peanut butter… i have to ask an LLM rather than just searc
  16. [R36] Gopuff 1/5 · US They charge fees that they don't tell you about.: Hidden charges that are not mentioned until after you contact Support to find out why you were overcharged. Then they tell you they are very sorry that you were not notified of the charge but they are going to charge you for it.
  17. [R40] Gopuff 1/5 · US Overcharging: I was charged 77.27 for what idk
  18. [R56] Gopuff 1/5 · US Disappointed: This app said no fees and then it said you had to get a membership to get no fees or else there will be a 200 dollar mark up for 3 items
  19. [R19] Gopuff 1/5 · US Deals are Scams, Support Won’t Help: On multiple occasions I have had issues with Gopuff promoting certain deals, specifically a discount for checkout with a certain payment method & $10 off a first Starbucks order. Gopuff had miraculous “technical issues” on both of these occasion that support “couldn’t” help with. They claimed they had absolutely no path whatsoever to honor the deal, both times.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store