Instacart

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R3] 5/5 · US A great service.: I have medical issues that I won’t bore you with here but for me Instacart is a true blessing. I can’t get out to go shopping and rarely leave my apartment so this and Walmart plus are a lifeline.
2. [R36] 5/5 · US Great Setvice: As a disabled person who has no car I really appreciate Instacart. This service is PHENOMENAL!!!!!!
3. [R40] 5/5 · US We Rely on InstaCarte: This is the convenience we rely on whether we’re home or out of town.
4. [R51] 5/5 · US Best: This app helps me from not having to go out and shop and I can just stay home and continue being productive
5. [R37] 5/5 · US You save my time. I love it.: ❤️❤️❤️❤️🙏
6. [R58] 5/5 · US star: i love it save me a lot of time
7. [R72] 5/5 · US Time saver!: As a busy woman who works a lot, I can spend my free time doing other things besides planning trips to the store. It’s been a life saver!
8. [R4] 5/5 · US Best service ever!: I had a last minute idea for dinner and the ordering process and communication and delivery were fantastic! Yulia did an amazing job and I’m so happy and thankful for the service!
9. [R5] 5/5 · US Fantastic Service: I have always had a great experience with every shopper. They are usually early versus ever being late and the orders are always correct.
10. [R10] 5/5 · US Excellent Service: Service was great. My shopper was able to pick up everything that I needed. Delivery was done within timeframe and everything was bagged and placed by the door nearly.
11. [R16] 5/5 · US Convenience: Finally, I’ve switched sides. I was a big person on Uber eats to deliver groceries and etc. now I’m Abbott Instacart because each and every time any of my food has been delivered it’s been top shelf their shoppers make sure they get fresh products and deliver it with care. So glad to finally have crossed over. I feel accomplished lol
12. [R1] 1/5 · US Worst app.: They can never follow throw with delivery and when they do it’s at a time I’m not available. So I have to cancel and they keep my money for days. Ridiculous terrible app
13. [R2] 1/5 · US Orders canceled last minute TWICE: This is the second time this week I have placed an order, the order has been confirmed, and then canceled two hours later when it was supposed to be delivered. I was relying on receiving these orders and would have made other arrangements had I known the orders would not be fulfilled. On both occasions, the orders rescheduled to come the next day. Not helpful. Cu
14. [R11] 1/5 · US Avoid at all cost there are plenty of other platforms: They kept on pushing my delivery time without giving me any notice. I will discover it just by opening the app randomly. Their customer service is basically a cover-up for not being able to help you with anything just apologizing constantly. They couldn’t take responsibility on their own ETA eventually my order to the next day, which caused a
15. [R60] 2/5 · US Delayed delivery: I have tried Instacart 3 times in the last 2 months. In only one case, was it delivered on time and that was in an entirely different city. I’ve received refunds and cancelled my last two orders because they were over 2 hours delayed with no update. Unfortunately the customer service wasn’t great the last time either. I was incredibly frustrated but noted I knew it wasn’t their f
16. [R9] 2/5 · US Extra Charges After Purchase: Seem
17. [R14] 4/5 · US Amazing - fees: I absolutely love the convenience!! I don’t mind tipping generously because it’s often deserved. I do however hate the service fees and they often keep me from ordering because it raises the cost so much.
18. [R30] 4/5 · US Too expensive: Too expensive
19. [R48] 4/5 · US Service fees: Services fees are getting ridiculous
20. [R6] 1/5 · US Terrible App. Terrible Support.: I’ve used the app for awhile now and was even paying for the plus. In the time I used it, I think I received maybe two orders that were completely correct. We live in town and we watched a driver with perishable goods drive literally past our house to go 20 minutes past us in the country to deliver an order then come back. This was during summer and the perishables
21. [R12] 1/5 · US The Service is Garbage: Out of four orders that I placed with Instacart, one of them was handled mediocre, and two of them were handled horribly, including the customer support afterward. One of those orders, the shopper either grabbed a smashed loaf of bread off the shelf or smashed the bread in transit. The bread was unusable. It was literally compressed into a flat pancake. Instacart did credit
22. [R20] 1/5 · US Delivery: I got the wrong stuff and I don’t even know how to get in touch with someone
23. [R32] 1/5 · US Lazy: Ordered water and gave large tip because I know it’s heavy, didn’t deliver any.
24. [R8] 1/5 · US App and costumer: Very rude costumer and old people that don’t know how to follow directions and order take long time to be delivered 0/10 will never used this again
25. [R24] 1/5 · US You’ll lose your money buying through this app it’s not worth it .👎: I paid for a one-year membership because I always shop here, but it’s garbage. I placed an order on July 4th, I hadn't realized there would be a parade that day, and the delivery driver couldn't reach my house because the street was closed. She supposedly returned the food to the store, yet in the app, she marked it as delivered to
26. [R31] 1/5 · US Horrible: I waited two hours for two sandwiches from a Publix only three miles away. A shopper messaged me an hour after the order was placed, saying they already had the sandwiches in hand, but then they cancelled without me even realizing it. It wasn't a large order or a long distance from my home, yet I still had to wait two hours. No one else responded until 40 minutes after that first shopp
27. [R21] 4/5 · US Can’t edit if buying alcohol: If you have beer or wine in your order you can’t make any changes to the order after it has been placed even if what you are changing has nothing to do with the alcohol purchase. I have reported this bug before but it appears nothing has been done to correct it.
28. [R23] 3/5 · US Replacement options: Never lets me choose a replacement option so sometimes you end up With unwanted food and paid more
29. [R54] 2/5 · US Not good for blind users: Is not user friendly for blind people who use screen readers. No dark mode, so can’t see. Pin pad for ebt use shuffles and says incorrect alt text… make it make sense.
30. [R22] 5/5 · US 10/10: I live for this app keep going!
31. [R26] 5/5 · US Amazing: Amazing
32. [R55] 5/5 · US Good service very high priced fee’s: I have been using instacart for quite some time now and find it very convenient to shop from many different stores since I don’t drive. But the fee’s are getting way too high which may result in me unfortunately closing my account