Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Gopuff vs Postmates

Gopuff 4.8★ · Free to download 70
Winner Gopuff
Postmates 4.8★ · Free to download 60

Gopuff is better for quick convenience store-style deliveries with generally faster service, while Postmates offers a wider range of restaurant options but struggles with consistent pricing and customer support.

Full reviews: Gopuff · Postmates

Gopuff excels in speed and convenience for immediate needs, though some users report issues with product quality and customer service. Postmates provides a broader selection of restaurants but faces criticism for high fees, inaccurate delivery times, and poor customer support.

Head to head

Delivery Speed & Reliability edge: GopuffR1R2R6R17
Gopuff Gopuff is frequently praised for its fast delivery, often within 30 minutes, and is considered reliable for quick needs R2R17R31R41. However, some users experience significant delays, orders being cancelled due to drivers being too far, or drivers going to the wrong address R1R6.
Postmates Postmates users report inconsistent and often inaccurate delivery times, with advertised short windows sometimes stretching to an hour or more due to stacked orders . Drivers occasionally deliver to the wrong address, causing frustration .
Product Quality & Selection tieR2R3R4R5
Gopuff Gopuff is appreciated for its convenience store-like selection, including snacks and alcohol, with some users finding items fresh R2R5R29. However, there are complaints about expired fruits and vegetables, warm beer, freezer-burnt items, or products being smaller than expected R3R4.
Postmates Postmates offers a wide variety of restaurant food options . Issues include cold or badly prepared food, leaking ice cream, and missing condiments . Some users also note that restaurant health ratings are not displayed R70.
Pricing & Value tieR3R5R12R17
Gopuff Gopuff is seen as reasonably priced compared to some competitors, with good deals and a cheap membership R3R5R17. However, many users complain about hidden fees, overcharging, and products being overpriced R12.
Postmates Postmates is frequently criticized for high fees, including service and delivery fees, and marked-up item prices compared to in-store rates R61R66R70. Users appreciate discounts and promotions when available R62R88R92.
Customer Service & Support tieR1R7R13R19
Gopuff Gopuff's customer service receives mixed reviews; some users find it incredible and friendly , while many others report unhelpful support, refusal to refund, and long response times R1R7R13R19.
Postmates Postmates customer service is widely criticized as horrible, unhelpful, and difficult to access, with users often stuck in AI loops or denied refunds for wrong/missing orders . Some users do report positive communication and ease in resolving issues .
App Experience & Features edge: GopuffR15R17R29R48
Gopuff Gopuff is generally described as easy to use R17R29. However, recent updates have been criticized for making the app slower, removing deals sections, and changing search functionality R48. Users also desire features like live activity tracking R15.
Postmates Postmates is considered easy to use and straightforward by some . However, it is criticized for being buggy, requiring frequent profile updates and unnecessary authentication, and having poor GPS accuracy . Some users miss its original interface before Uber's acquisition .
Pick Gopuff if

You need quick delivery of convenience store items, snacks, or alcohol, and prioritize speed and convenience R2R17R31R41.

Pick Postmates if

You are looking for a wide range of restaurant delivery options and are willing to navigate potential issues with pricing and customer support for access to deals R62R88R92.

Evidence note: Both apps have a significant number of negative reviews, particularly concerning customer service and pricing, despite high lifetime ratings. Gopuff's negative reviews often focus on product quality and support, while Postmates' negatives frequently highlight hidden fees, incorrect orders, and unhelpful support.

Frequently asked

Is Gopuff reliable for urgent deliveries?
Yes, Gopuff is often praised for fast and reliable deliveries, with many users reporting orders arriving in less than 30 minutes, making it suitable for urgent needs R17R31R41R55.
Why are Postmates orders often more expensive than in-store?
Postmates orders can be more expensive due to added service fees, delivery fees, and item prices that are marked up compared to what restaurants charge directly R61R66R70R99.
Do Gopuff and Postmates offer good customer support?
Both Gopuff and Postmates receive significant criticism for their customer support; users report unhelpful agents, difficulty getting refunds for wrong or missing items, and long resolution times R1R7R13R19.
Can I get discounts on Postmates?
Yes, Postmates frequently offers discounts and promotions, with users reporting 50% off or other deals that make the service more appealing R62R88R92.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Gopuff 1/5 · US WORST APP EVER: This is my first time writing a review for an app, because this app enrages me. Every time I’ve ordered from Gopuff, they take the drivers 20-45 minutes away from the address I gave them. When I reach out to support, they do nothing about it. The past several orders I’ve made have been cancelled because they bring the drivers so far away from my address. I deleted my account and wi
  2. [R2] Gopuff 5/5 · US Awesomeness!!!!: For last minute shopping and loud cravings..this is the place to shop💯❤️
  3. [R6] Gopuff 3/5 · US Worst delivery app ever: Nah just kidding. But in more rural areas where there’s less drivers I wish they would cancel the order within the expected delivery time range if no one could make it instead of waiting the whole time
  4. [R17] Gopuff 5/5 · US Fast good delivery: This company delivers fast fast fast! It’s easy to use, though more expensive than going to store myself, very convenient
  5. [R3] Gopuff 3/5 · US Warm beer: Great service! Quick delivery and reasonably priced compared to others! The beer hasn’t one time been anywhere near cold!
  6. [R4] Gopuff 2/5 · US products are expired: Previously, everything was great, but lately, the fruits and vegetables have been arriving expired
  7. [R5] Gopuff 5/5 · US Best snack app: Best prices
  8. [R12] Gopuff 3/5 · GB Idk: So this is okay but like everything is like over priced so like I recommend it but also don’t
  9. [R7] Gopuff 1/5 · US Deleting App Because of Yash: Deleting this app because they refused to refund the “faster” delivery fee I paid an upgrade for. Was quoted 10-20 minutes, order arrived nearly 30 minutes from order time. I didn’t want a refund on the order, just the expedited fee. Yash, customer service rep, said “because of system limitations” they couldn’t refund the faster fee. Oh well, deleted the app because o
  10. [R13] Gopuff 1/5 · US No support. Steal money: I spent $250 on groceries. Driver delivered only 1 bag marked bag 2 of 4. So i only received $14 worth of eggs. When i tried to get chat help. They said someone would email me in 2 days. That was on 6/30. Still no email or refund. Dont download. Use ubereats instead.
  11. [R19] Gopuff 1/5 · US Deals are Scams, Support Won’t Help: On multiple occasions I have had issues with Gopuff promoting certain deals, specifically a discount for checkout with a certain payment method & $10 off a first Starbucks order. Gopuff had miraculous “technical issues” on both of these occasion that support “couldn’t” help with. They claimed they had absolutely no path whatsoever to honor the deal, both times.
  12. [R15] Gopuff 3/5 · GB It’s okay: It’s missing live activity, please add the liquid glass update as well. It would be nice to see on my lock screen the time and where the driver is. Please add these features and please make sure all your warehouses checks the dates on the products.
  13. [R29] Gopuff 5/5 · US It real good: It is so good and perfect app to use if u do not want to go to the store.
  14. [R48] Gopuff 1/5 · US New ai mode is HORRIBLE: I want to discover products in grouped menus as before … this is so much slower to scroll, prioritizing cute appearance over speed to shop The “deals” section is gone?? that’s 90% of why i use gopuff and 100% why i upgrade my subscription And search is unbearably slow and expensive now. Say i want to search for peanut butter… i have to ask an LLM rather than just searc
  15. [R31] Gopuff 5/5 · US Almost always fast and always correct: I order a lot from Gopuff, it’s almost always to me less than 30 mins no matter where location I am and the order is always correct. One of my favorite delivery apps
  16. [R41] Gopuff 5/5 · US Great delivery service: I give they delivery service something out this work they are top 1 fastest delivery for groceries ever thank you Gopuff keep being great don’t change for anyone you guys rank#1 hands down
  17. [R55] Gopuff 5/5 · US Go puff rocks!!!!: Go puff is absolutely amazing they deliver fast and their prices are awesome I recommend go puff to anyone who smokes u will get ur cigarettes really fast and the service is great!!!!!
  18. [R61] Postmates 2/5 · US Unfair system: Free delivery but minimum 15% tip to driver is unfair if my order is 100$ 15$ tip to the driver to drive 1.6 miles it unfair
  19. [R66] Postmates 3/5 · US Prices: Most of us are aware that we are being charged more simply to use this platform but some prices are so egregious that it interferes with being able to tip the delivery person. That is awful. But you don’t care about that at all.
  20. [R70] Postmates 1/5 · US Restaurant Grade & Pricing: I’m giving this app a low rating because food is grossly overpriced on the app. I recently went inside a see restaurant to see actual prices vs the app, it was $15 more on the app not including, their fees or the tip. I was also disappointed to see the restaurant had a “C” rating. I think it’s important to include the restaurants current rating to help people make an in
  21. [R99] Postmates 1/5 · US Just complaining: This system in general is super expensive and you guys don’t even do point rewards to get some free after like 10 orders. Some type of balance towards the customers would be nice. I go to the restaurants and order the same plate for like 50% less. Look I get it but this system needs more rewards…
  22. [R62] Postmates 5/5 · US Fooooodd: Yeeee I just got my food with that 50% off discount yuhhh Id buy more if they gave me a 60% off discount or a $20 discount with a minimum $20 purchase 😎😎
  23. [R88] Postmates 5/5 · US Amazing deals: They have the best deals on all delivery apps!!!
  24. [R92] Postmates 5/5 · US Best discounts ever!!: Always giving me 50% off when it’s most needed

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store