Head-to-head
Gopuff vs Favor
Gopuff
65
Winner
Favor
Favor
70
Favor has a slight edge over Gopuff due to more consistent positive feedback on driver professionalism and customer service, despite both apps facing similar issues with delivery accuracy and pricing.
Both Gopuff and Favor offer convenient on-demand delivery, but user reviews suggest Favor generally provides a more reliable service with better customer interaction, especially for grocery orders. Gopuff struggles with inconsistent delivery, expired products, and poor customer support, while Favor's main drawbacks are its search functionality and occasional order inaccuracies.
Head to head
Gopuff Gopuff users frequently praise its fast delivery, often within 30 minutes R17R31. However, many negative reviews cite significant delays, orders being delivered to the wrong address, or cancelled orders after long waits R1R6R7. Some users also report drivers taking unusual routes R1.
Favor Favor is often lauded for its fast and reliable delivery, with users appreciating timely service . However, a significant number of users report issues with orders being delivered to the wrong address, frequent cancellations, or items missing . Some also mention long wait times, especially after a shift in HEB's delivery strategy .
Gopuff Gopuff users report issues with product quality, including expired fruits and vegetables R4, warm beer R3, freezer-burnt items , and damaged goods like broken eggs . There are also complaints about receiving completely wrong items R32 or only partial orders R13.
Favor Favor users frequently encounter issues with order accuracy, such as items being unavailable after the order is placed , missing or wrong items , and receiving near-expired food at full price . The app's search function is also criticized for not being specific enough, leading to incorrect results .
Gopuff Gopuff's customer service receives overwhelmingly negative feedback, with users reporting unhelpful chat support, refusal to refund fees or stolen items, and long waits for responses R1R7R13R19. Some drivers are also described as rude or inconsiderate . However, a few users praise specific drivers or overall customer service .
Favor Favor's customer service is a mixed bag. Some users praise the great customer service and communication from drivers . However, many report issues with support not resolving problems, being overcharged, or being gaslighted . There are also complaints about drivers being unprofessional or unresponsive .
Gopuff Gopuff's pricing is a point of contention. While some users find prices reasonable or appreciate deals R3R5, many complain about items being overpriced R12R18, hidden fees R36R60, or being overcharged without explanation R40. Deals and promotions are also reported as scams by some R19.
Favor Favor's pricing is often criticized for being expensive with high delivery fees R75. Users report a lack of price transparency, with final charges exceeding the amount shown at checkout R75. The mandatory tipping before service is also a point of frustration . However, some users find Favor's pricing more affordable or appreciate deals compared to competitors .
Gopuff Gopuff is generally considered easy to use R17R29R31. However, recent updates have drawn criticism for making the app slower, removing the deals section, and changing the search functionality to an AI mode, which users find less efficient . Some users also report login issues and the lack of live activity tracking R15.
Favor Favor's app is described as easy to use by some . However, there are significant complaints about the inability to paste text , a difficult-to-navigate search engine , and the cart emptying upon refresh or app closure . Some users also report the app not working or signing in .
Pick Gopuff if
Pick Gopuff if you prioritize potentially very fast delivery for last-minute cravings and snacks, and are comfortable with occasional inconsistencies in order accuracy or customer support R17R31R55.
Pick Favor if
Pick Favor if you frequently order groceries from HEB and value generally reliable drivers and customer service, despite potential issues with search functionality and order accuracy .
Evidence note: Both apps have a high lifetime rating, but recent reviews for both show a significant number of 1-star ratings, indicating a decline in user satisfaction or an increase in critical feedback. Many negative reviews for both apps focus on similar core issues: delivery problems, order accuracy, and customer service.
Frequently asked
Are there hidden fees with Gopuff or Favor?
Both Gopuff and Favor have been criticized by users for hidden fees or a lack of price transparency. Gopuff users report being charged fees not mentioned upfront R36R60 and overcharged without clear explanation R40, while Favor users complain about final charges exceeding the checkout total due to undisclosed service fees and mandatory tips R75.
Do Gopuff and Favor deliver alcohol or tobacco?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R1] Gopuff WORST APP EVER: This is my first time writing a review for an app, because this app enrages me. Every time I’ve ordered from Gopuff, they take the drivers 20-45 minutes away from the address I gave them. When I reach out to support, they do nothing about it. The past several orders I’ve made have been cancelled because they bring the drivers so far away from my address. I deleted my account and wi
- [R6] Gopuff Worst delivery app ever: Nah just kidding. But in more rural areas where there’s less drivers I wish they would cancel the order within the expected delivery time range if no one could make it instead of waiting the whole time
- [R7] Gopuff Deleting App Because of Yash: Deleting this app because they refused to refund the “faster” delivery fee I paid an upgrade for. Was quoted 10-20 minutes, order arrived nearly 30 minutes from order time. I didn’t want a refund on the order, just the expedited fee. Yash, customer service rep, said “because of system limitations” they couldn’t refund the faster fee. Oh well, deleted the app because o
- [R17] Gopuff Fast good delivery: This company delivers fast fast fast! It’s easy to use, though more expensive than going to store myself, very convenient
- [R3] Gopuff Warm beer: Great service! Quick delivery and reasonably priced compared to others! The beer hasn’t one time been anywhere near cold!
- [R4] Gopuff products are expired: Previously, everything was great, but lately, the fruits and vegetables have been arriving expired
- [R13] Gopuff No support. Steal money: I spent $250 on groceries. Driver delivered only 1 bag marked bag 2 of 4. So i only received $14 worth of eggs. When i tried to get chat help. They said someone would email me in 2 days. That was on 6/30. Still no email or refund. Dont download. Use ubereats instead.
- [R32] Gopuff Wrong item: Complete wrong items
- [R19] Gopuff Deals are Scams, Support Won’t Help: On multiple occasions I have had issues with Gopuff promoting certain deals, specifically a discount for checkout with a certain payment method & $10 off a first Starbucks order. Gopuff had miraculous “technical issues” on both of these occasion that support “couldn’t” help with. They claimed they had absolutely no path whatsoever to honor the deal, both times.
- [R5] Gopuff Best snack app: Best prices
- [R12] Gopuff Idk: So this is okay but like everything is like over priced so like I recommend it but also don’t
- [R18] Gopuff Fast delivery: Be careful please check the size of the product as everything is priced well however the products are on the small size, I paid three times for Passata for a small bottle, get an idea for the normal size as this is what your not paying for
- [R15] Gopuff It’s okay: It’s missing live activity, please add the liquid glass update as well. It would be nice to see on my lock screen the time and where the driver is. Please add these features and please make sure all your warehouses checks the dates on the products.
- [R29] Gopuff It real good: It is so good and perfect app to use if u do not want to go to the store.
- [R31] Gopuff Almost always fast and always correct: I order a lot from Gopuff, it’s almost always to me less than 30 mins no matter where location I am and the order is always correct. One of my favorite delivery apps
- [R36] Gopuff They charge fees that they don't tell you about.: Hidden charges that are not mentioned until after you contact Support to find out why you were overcharged. Then they tell you they are very sorry that you were not notified of the charge but they are going to charge you for it.
- [R40] Gopuff Overcharging: I was charged 77.27 for what idk
- [R60] Gopuff Wtf: You said no fees why am I still getting fees?
- [R75] Favor Lack of Price Transparency: Unlike every other app, the final amount given at checkout isn’t the final amount that includes exorbitant service fees (Uber manages to disclose this at the final checkout screen). They charge you the finalized amount, then post delivery are looking to charge through the full amount plus service fees and tip. Instead of taking the additional adjusted amount (like insta
- [R10] Gopuff Ban this app: Ban this app from purchasing alcohol, ure destroying weak minded people lives!
- [R55] Gopuff Go puff rocks!!!!: Go puff is absolutely amazing they deliver fast and their prices are awesome I recommend go puff to anyone who smokes u will get ur cigarettes really fast and the service is great!!!!!
- [R100] Favor Love this!: Cigs delivered! That’s a fat bet thanks for the service yall !
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store