Favor

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] 5/5 · US Convenient: So thankful for the opportunity to utilize this service, it’s easy & convenient!!
2. [R5] 3/5 · US it’s pretty alright: I really do like how convenient it is to order from HEB for delivery, it’s mainly what I use it for! however the search engine in place is extremely hard to navigate. I can’t look up specific products without the engine giving me products that don’t even relate to the item I’m looking for. I think if the search function was fixed I’d give it closer to a 5 star rating.
3. [R7] 5/5 · US Favor is My Favorite: I have used Favor since 2019ish when I lived in Houston! You are the most reliable and professional and I appreciate you for just doing your job and doing it better than the rest!
4. [R13] 5/5 · US App: App is easy to use.
5. [R3] 3/5 · US Expensive & Inaccurate: I’ve never had a bad runner, Favor has the best runners by far :) However the delivery fees are high in comparison and the accuracy of menu options and restaurant hours is not accurate.
6. [R4] 5/5 · US Great Customer Service: Love the consistency of the individuals who deliver in a timely manner. Occasionally they are overwhelmed with orders but continue to communicate and each meal has been delivered hot. Prefer Favor over Uber and Door Dash, if you compare sites Favor offers more affordable pricing and freer fees. Always courteous when I greet them at door. Nicely done Favor team🩷🙏🩷. God ble
7. [R34] 5/5 · US Reliable: Always on time
8. [R70] 5/5 · US Love it more than other services: Very easy to use, always has great deals and promotions, and helps local businesses
9. [R217] 5/5 · US Very thankful to Favor: They always do great delivery promos and take care of their patrons! Very thankful for the hardworking delivery drivers and the convenience of the App!
10. [R8] 1/5 · US App is fine Favor service is awful: I really wanted to like Favor because it’s associated with H-E-B, and I even paid for Favor Gold, but my experiences have been consistently disappointing. The final straw was a recent grocery order worth over $160 that was delivered to a completely different address, not even on my street. I received none of the groceries. While the order was refunded, the cust
11. [R10] 1/5 · US Terrible Service - Delivery’s to Wrong Address or Just Get Cancelled: If you want to hire a service that delivers items (dinner) to other places other than your home, have your deliveries cancelled after extended periods of time for no reason or have items missing from the order that you placed and PAID FOR, then Favor is for you!! They are sadly undependable and unreliable and finally after many
12. [R11] 1/5 · US Fails to deliver: About 75% of the time I use this app I have to cancel my order or request a refund because it is not delivered. This is trash.
13. [R23] 1/5 · US Not worth it: I ordered twice from this app. Everything I ordered both times required a substitute on multiple items. There’s no reimbursement. And definitely not enough time to respond to just cancel it. Now I gotta go return these items, “hopefully” and choose the correct one. I know damn sure they didn’t run out of bread at 7am.
14. [R15] 1/5 · US Tip required: The order was cheap until it said tip was required. Minimum 2.00$. Why is tip required i know that it’s another person shopping for me but the price of what I bought was expensive after the tip! I’m only saying it’s cheap because I’ve checked other places.
15. [R20] 1/5 · US Horrible Customer Service: I’ve been over charged my original total is $25.55 and with a tip of $5.03 would make it $30.58 okay, so then I get charged $32.58 so they changed my tip amount this was yesterday 05/14/26 and today 05/15/26 the charges updated from $32.58 to $38.23 for what? I don’t even know and I’ve tried talking to 3 different customer service representatives and they’re no help or j
16. [R24] 1/5 · US Needs a Class Action lawsuit: It is really grimy to lie to customers about final pricing on orders. Favor does this thing where they tell you check out what your final price is and they do an authorization charge for more than that, then after delivery you see you’re charged an extra $2+ that wasn’t for sure listed on the final page of checkout. When it happened the first time support made it seem
17. [R26] 1/5 · US Worst food delivery app I’ve encountered: Gave me a random 20$ dollar credit and when I used it on a single item that was 25$ they tried to charge an extra 25 and then another 15 when that 25 was getting declined. When I complained they apologized and claimed it was mistake on their end and they payed what they said I owed because apparently I owe 40 dollars for a 25 dollar order that was covered
18. [R29] 1/5 · US Terrible customer support: I waited AN HOUR for my food, saw it go through two different drivers names. The second one called and said the restaurant said my food had already been picked up. Customer service tried to gaslight me and said there was never 2 runners and threw a measly $5 my way. Sticking with door dash from now on
19. [R30] 2/5 · US App hasn’t worked and app support is inop: Bad business especially when I do use the app. The delivery experiences haven’t been stellar but the app use to work
20. [R1] 3/5 · US This is fun but…: Can you please just send the customer a notification that the order has arrived so they can tell y’all they got it so I don’t have to wait 2 hours to be paid please
21. [R28] 1/5 · US HONESTLY THE WORST DELIVERY APP: No matter what size my order is or how close it is I have to wait OVER an hour for anything to get here. Honestly one of the worst delivery service apps I’ve seen.
22. [R33] 1/5 · US Not what it once was: I’ve had 2 hr long wait times both before my runner accepted and after… I used to even pay for the GOLD because I loved this app, however it has dwindled to runners stealing items, taking forever, not delivering to the correct house, or being rude in general. Also, deciding to add the tip function BEFORE you get your food and are properly satisfied is ridiculous… I’m not go
23. [R35] 1/5 · US READ ME FOR EXCESSIVE WAIT: - Big change: H-E-B shifted ~70% of grocery deliveries from its hourly drivers to Favor. - Why it matters: H-E-B did this to cut costs and increase profits. - Immediate effects: - Favor’s system is now overloaded. - Coordination between stores and drivers worsened (favor drivers do not go into the store and are not informed about many things). - Delivery reliabilit
24. [R6] 2/5 · US Its 2026. Surely your app should have a paste functionality. Web version usage only.: The fact I can't paste my delivery instructions from Doordash/UberEats into Favor and even using the text replacement on my phone wont work is the reason for my one star. The fact I had to open my laptop, paste my instructions in Gmail(see even Gmail has paste functionality) and then add it to Favor that way is c
25. [R17] 2/5 · US let us modify or cancel at no charge: it’s happened to all of us. we forget to add an item or two and wish we could add those items after we’ve placed the order. sure, we have the option to cancel and reorder, but it will charge us. times are tough, make this a little easier please.
26. [R18] 3/5 · US Unable to save HEB cart: The service itself is awesome but I hate when I start an order then have to do something else and come back to an empty cart. I have to start shopping all over again and it’s time consuming.
27. [R21] 1/5 · US App no longer works; neither support: I have removed this app 4 times, tried to sign in using Google and the app does not want to take the information.
28. [R9] 1/5 · US NO REASON FOR FAVOR IN 2026: The best thing about Favor was the fact that you tipped AFTER the service is rendered. That has now been changed to tipping BEFORE the service has been rendered. The end result is the quality of service has absolutely tanked. Night and day difference between the levels of customer service by the driver before and after this change. Additionally, the driver pay struct
29. [R41] 1/5 · US Not recommended: I’ve always liked HEB. I’ve always enjoyed shopping there. This app, a year ago, was enough to shred my loyalty. The design of this app is a toxic cesspool of consumer abuse ready, willing, and leaping at the first opportunity to rob you. How, you ask? Imagine putting in a grocery order and leaving a tip (mandatory with Favor btw), and let’s say the order is over $100 and the
30. [R45] 1/5 · US Not worth the fees: I ordered from the app. The app did not send in the order to the restaurant Our driver had to rush the order. Once delivered, we were charged almost double what was originally shown in the app. The receipt showed an adjusted price after ordering. Each item was adjusted to an increase of 58% -79% per item.
31. [R132] 5/5 · US Expensive: Favor used to be my absolute favorite thing to use but now, these prices have gone up way too much. I’ve compared favor, DoorDash and Uber Eats & every time favor is the most expensive. Not even including the tip. The drivers are great, but they need to lower the delivery price & “service” charge.
32. [R173] 3/5 · US Higher prices, even than the HEB app: The prices per item, in the delivery section for HEB, are even higher than in the HEB app (which is higher than going in the store).
33. [R85] 3/5 · US Told Items are unavailable after order placed when ordering groceries through the app: I don’t know why Shipt is able to show me if an item is low in stock or unavailable when I’m shopping on HEB through the app but Favor cannot. Every time I order HEB through Favor, I get notified by the shopper that at least 2 (usually more) of the items are out of stock so I’m stuck with a partial order. For e
34. [R96] 3/5 · US Accuracy issues: Favor used to be pretty consistent, but lately order accuracy has taken a huge hit. Favor HEB has always been wrong for me, missing and wrong items, and there’s not a lot they can do about it. The way they solve this is bad, too: they only refund the item amount. Hey, I need that, that’s why I favored it. Especially if it’s groceries. The problem is the time cost, the fact you’v
35. [R159] 5/5 · US Favorite app for order-in: Favor is great for those nights where I don’t want to cook. They are only in Texas, so hyper-local. I can discover new local restaurants or quickly reorder my past favs. It also has amazing grocery delivery available from H-E-B, including beer and wine and even flowers! Perfect for when I want to surprise someone on a special occasion. The delivery staff are always