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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

RingCentral vs Ring

RingCentral 4.8★ · Free to download 70
Winner RingCentral
Ring 4.7★ · Free to download 60

RingCentral is the better choice for business communication needs, offering a comprehensive suite of features despite some reliability and customer service issues, while Ring is best for home security, though it suffers from frequent connectivity problems and a mandatory subscription for full functionality.

Full reviews: RingCentral · Ring

RingCentral is a business communication app praised for its extensive features like calling, texting, and video conferencing, but it faces criticism for notification issues, call reliability, and customer support. Ring, a home security app, is valued for its monitoring capabilities and clear video, yet many users report frequent offline issues, slow loading, and a required subscription for full use.

Head to head

Features & Functionality edge: RingCentralR2R6R8R15
RingCentral RingCentral users appreciate its wide range of features, including calling, texting, voicemail, email, and video conferencing, allowing them to use a single app for multiple communication needs R2R8R29. The ability to switch between desktop and mobile, and features like AI transcription and local area codes, are also highly valued R8R24R29. However, some users report missing essential features like call transfer when unable to answer, lack of Apple Watch support, and inability to send videos R6R15. There are also complaints about issues with searching texts and transferring contacts .
Ring Ring is praised for its ability to monitor homes, provide clear viewing, and send notifications for motion and doorbell rings . Users value features like being able to check on family while away and the overall security it provides . However, there are significant complaints about cameras failing to detect motion reliably or only catching snippets of events R94. Users also wish for better lens quality for capturing faces and license plates and the inability to search video history effectively .
Ease of Use & User Experience tieR1R2R3R5
RingCentral Many RingCentral users find the app easy to use and convenient for their workflow R2R5R23R29. The mobile app is highlighted for its seamless integration and ability to use a work number on a personal phone R29. Conversely, a significant number of users struggle with notification settings, reporting that they cannot silence work notifications outside of hours R1R6. Other issues include missed calls where the phone doesn't ring R3, difficulty finding voicemails , and an unintuitive system design . Accessibility for VoiceOver users is also a concern .
Ring Ring is generally considered easy to use and control, with users appreciating the straightforward notifications . However, the app is frequently criticized for being complicated to access notification settings and for slow loading times, especially when trying to view live feeds or detected motion R63R75. Users also report issues with the app crashing on open and difficulties with account setup, such as creating a password or using passkeys . The dashboard layout has also been criticized for becoming less intuitive after updates .
Reliability & Performance tieR3R5R24R26
RingCentral RingCentral is praised for its clear call quality and consistent performance by some long-term users R5R26. However, many users report significant reliability issues, including missed calls, calls not ringing, and calls not allowing pickup after one ring R3. There are also complaints about call delays, texts being flagged as spam, and general system malfunctions . Some users experience messages being blocked, especially in healthcare contexts R24.
Ring Ring's reliability is a major point of contention. While some users report perfect functionality and good connection over several years , a prevalent issue is cameras constantly going offline or disconnecting from Wi-Fi, even with strong signals R70R91. Users also experience significant delays in motion detection and loading live feeds R63R75. There are reports of cameras failing to record incidents despite alerts and issues with snapshots being unavailable after updates .
Customer Service & Support edge: RingCentralR4R22R28R39
RingCentral RingCentral receives strong criticism for its customer service. Users report poor support experiences, including unhelpful agents, difficulty getting issues resolved, and being laughed at by IT staff R4R22R28. There are complaints about support staff barely speaking English and not setting up accounts correctly R28. Some users also mention difficulties in dropping lines or making changes to their service R39. However, a few users had positive experiences, highlighting efficient and professional tech support R52.
Ring Ring's customer service receives mixed reviews. Some users praise it as great and 5-star . However, others find support useless, especially when dealing with persistent issues like cameras going offline or recording failures . There are also instances where users were told to verbally re-sign agreements after upgrading cameras, leading to system shutdowns .
Price & Value tieR5R13R19R23
RingCentral RingCentral users express significant frustration with contract terms, reporting automatic renewals for multiple years without clear notice or authorization, and inability to reduce lines or costs while under contract R13R39. Some feel misled about pricing and services, describing it as a 'bait and switch' or 'scamming' R19. Despite these issues, some users consider it a valuable investment for their business communications R5R23.
Ring Ring is seen as a good value by some users, with one user stating it was the 'best purchase EVER!' and that even the least expensive equipment and cheapest connection worked perfectly for five years . However, a major point of contention is the mandatory yearly subscription, with many users stating the camera is 'useless' without it and that it costs too much for what is available R79R103. Some also feel that individual features are paywalled, requiring additional monthly payments R94.
Pick RingCentral if

you need a comprehensive business communication platform with features like calling, texting, and video conferencing, and are willing to navigate potential customer service and contract complexities R2R8R29.

Pick Ring if

you are looking for a home security system primarily for monitoring and notifications, and are prepared for potential connectivity issues and a mandatory subscription fee R79.

Evidence note: Ring has a significantly larger number of ratings, which might contribute to a higher volume of negative reviews compared to RingCentral. Both apps are free to download, but Ring requires a paid subscription for full functionality, which is a common source of user frustration.

Frequently asked

Does RingCentral offer good customer support?
RingCentral's customer support receives mixed reviews; some users praise efficient and professional tech support R52, but many others report poor experiences, including unhelpful agents, difficulty resolving issues, and long wait times R4R22R28.
Is Ring reliable for home security?
Ring's reliability is a frequent concern, with many users reporting that cameras constantly go offline or disconnect from Wi-Fi, even with strong signals R70R91. Users also experience significant delays in motion detection and loading live feeds R63R75.
Do I need a subscription for Ring?
Yes, a mandatory yearly subscription is required for Ring to be fully functional, with many users stating the camera is 'useless' without it R79R103. Some features are also paywalled, requiring additional monthly payments R94.
Can RingCentral be used on multiple devices?
Yes, RingCentral allows users to seamlessly switch between a desktop phone and a cell phone, and use their work number on a personal phone without needing a second device R8R29.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] RingCentral 5/5 · US True Convenience: I find that RingCentral is one of the more friendly software programs for communication. It’s really nice. I utilize it for remote work. My patients contact me directly We communicate back-and-forth via text voicemail even email. I really enjoy it. Thank you, RingCentral.
  2. [R6] RingCentral 3/5 · US Badly needed features: Why is there no way to transfer calls when I can’t answer them? And it doesn’t sync with my phones DND mode? And the DND mode in the app is hidden behind many separate screens. Not efficient enough for daily use.
  3. [R8] RingCentral 5/5 · US Great service: Ring Central has many great features, and consistently creates new innovations. I really like that I can use it via my cell phone, and I can quickly transfer between a desktop phone and the cell. And having the ability to text is great.
  4. [R15] RingCentral 3/5 · US Decent: Pretty useful app however the fact that you can’t send videos is a dealbreaker
  5. [R1] RingCentral 1/5 · US Unable to Silence Notifications: I have tried every possible setting on Apple and in the app to silence notifications from RingCentral when I am not at work. No matter what I do, or how many times I try, notifications continue to break through. It is severely harming my quality of life and I wish I could delete the app. Unfortunately I have to use it for work. Please fix this issue and allow me to
  6. [R3] RingCentral 3/5 · US This app will get me fired: I love the app, I really do, but everyday my boss tries to call me unsuccessfully and he’s starting to think I’m unreliable. The phone never rings but when I open the app I find multiple missed calls.
  7. [R5] RingCentral 5/5 · US So easy!!: We love our RingCentral phone service. So easy to use!! We’ve got 8 years with the system and it works perfectly!!
  8. [R24] RingCentral 3/5 · US Good but need improvement: This is a good app, my work provide it for us. I receive calls and messages, I like the AI transcription of calls even though sometimes it’s inaccurate but helps a lot. The only thing that I hate really with this app. I work in healthcare and the app actually blocks messages that contains name and dosages of medications, literally blocks the message as if you’re saying s
  9. [R26] RingCentral 5/5 · US Excellent: It’s been an awesome software and the calls are super clear and have many options for use to satisfaction. You can improve more massaging and all but overall it’s awesome.
  10. [R4] RingCentral 1/5 · US Bad customer service: I attempted to call them after hours, and they were unable to help me
  11. [R22] RingCentral 1/5 · US Horrible!: If I could put 0 stars I would! Horrible company. They provide zero customer support, they only care about charging you the next bill, not solving your problems. The IT people will laugh in your face when saying how frustrated you are that for the past six months you haven’t received client calls because of mistakes on their end. Could not recommend any less!
  12. [R28] RingCentral 1/5 · US Poor customer service: When you call in for support they barely speak English. They don’t set up your account correctly. They forget to record every call!!!! They blame you for not setting it up but they don’t cover it correctly in their setup call. You have to figure it out. The call notes turn off and on by itself. You have to monitor your account like a hawk! They add texting! You try to cancel
  13. [R39] RingCentral 3/5 · US App good customer support bad: I have been trying to drop a line for a long time but they just want my money and will not drop it
  14. [R13] RingCentral 1/5 · US Don’t sign a contract!: Their contract renewal period shows 1 yr, but the fine print says that if you don’t give 30 days notice, they automatically renew you for the next year too! No hope of reducing the number of lines either!!!!!
  15. [R19] RingCentral 1/5 · US Bait and switch: They lied to get us signed up. We moved from Vonage to Nextiva to Ring and we’re back with Vonage. I’d wager they don’t pay their workers a livable wage as well
  16. [R23] RingCentral 5/5 · US Life Saver App: Change my entire workflow regarding contacting patients, has been a tremendous benefit for organized information exceed in the ability to documented interactions a log of the phone calls. Just amazing. There's so many good things about RingCentral that it would fill a whole book!! thank you for creating such an awesome tool.
  17. [R52] RingCentral 5/5 · US Service: Getting set up on the app and text messaging was challenging to begin with. There were a few extra fees that we did not expect. We finally met an agent that was extremely helpful. I wish I took her name because it made the whole experience worth it! I am really enjoying the app so far and look forward to all the technology you have to offer. Thank you.
  18. [R63] Ring 3/5 · US Used to be good: The Ring door bell used to be good. But then it got slow at detections and loading! We used to be able to click the notification when someone is detected and it load right up. Now….!? The person has already passed by or left once it finally loads. Worst thing is when someone rings the doorbell, it will not load!!! Very frustrating and very annoying!!!! Used to be good! -used to b
  19. [R70] Ring 1/5 · US Constantly offline: App updated and even before then the camera was constantly offline. I have incredible wifi and the router is top of the line. Seems no matter what we do it will stay online for about a day but if anything even the slightest happens the system requires jumping through hoops and doesn’t stay online. Highly suggest a different security camera. Plus the monthly subscription just is
  20. [R75] Ring 3/5 · US Delay: My ring is at 1: 4:57 minute delay. I don’t like that.
  21. [R91] Ring 1/5 · US Extremely Unreliable!: Constantly shows as “offline” and have to trouble ALL THE TIME. The design is very faulty in which the camera is unstable and falls when you try to use the panoramic view, which makes it yet again unreliable. I want to like it but it’s the absolute worst.
  22. [R79] Ring 1/5 · US You pay $65 to use this camera: If you are not willing yearly subscription, its useless.
  23. [R94] Ring 1/5 · US Semi useless: It sees me every time a stray hair enters the field of vision. A stranger can dance in front of three cameras and it doesn’t see them at all. It sees traffic I don’t care about but not the mail truck that is closer. But don’t worry, you can pay monthly for individual features like identifying birds and your dog’s behavior patterns. Posted to Neighbors about a man who had a mental
  24. [R103] Ring 1/5 · US On the verge of cancelling and throwing away the equipment.: Great concept and horrible follow through. If security is your goal, then this is clearly not the platform to use. If your app isn’t up to date then you will randomly not receive notifications. The paid subscription will not allow 24 hour camera cottage review unless you have certain equipment. Otherwise you are relying on a motion event
  25. [R29] RingCentral 5/5 · US RingCentral is a game changer powerhouse!: I love the ease and convenience the mobile app provides. Very lucky to get to use such a fantastic platform and highly recommend! The app allows me to use my work phone number on my personal phone without carrying a second device. I can take calls, join video meetings or webinars, and send SMS messages from anywhere seamlessly switching between desktop an

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store