RingCentral

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R3] 5/5 · US True Convenience: I find that RingCentral is one of the more friendly software programs for communication. It’s really nice. I utilize it for remote work. My patients contact me directly We communicate back-and-forth via text voicemail even email. I really enjoy it. Thank you, RingCentral.
2. [R9] 5/5 · US Great service: Ring Central has many great features, and consistently creates new innovations. I really like that I can use it via my cell phone, and I can quickly transfer between a desktop phone and the cell. And having the ability to text is great.
3. [R27] 5/5 · US RingCentral is a game changer powerhouse!: I love the ease and convenience the mobile app provides. Very lucky to get to use such a fantastic platform and highly recommend! The app allows me to use my work phone number on my personal phone without carrying a second device. I can take calls, join video meetings or webinars, and send SMS messages from anywhere seamlessly switching between desktop an
4. [R51] 5/5 · US Best VOIP App for the Best VOIP Phone Solution: This app is absolutely incredible compared to any other VOIP App In the industry. You can call, text, fax and video conference without having to switch to multiple apps! Not to mention the hundreds of other features you can use within the app. It’s 100% the future of Digital Communications. RingCentral has perfected their product and continues to add
5. [R53] 5/5 · US Convenient Everywhere: I love Ring Central due to being able to answering my work phone from wherever I am located.
6. [R85] 5/5 · US Two Enthusiastic Thumbs Up: I could not be more impressed with Ring Central. I was nervous to use my personal phone at work, given the high volume of texts and calls I receive daily, but all communication is kept in the app and no wires get crossed. So many functions and tools within the app. I have no clue what the program costs, as my employer is providing the service, but I would highly recomme
7. [R22] 5/5 · US Excellent: It’s been an awesome software and the calls are super clear and have many options for use to satisfaction. You can improve more massaging and all but overall it’s awesome.
8. [R65] 5/5 · US Fantastic!: My agency has tried many phone apps before. This is the first one with AI features. So far, it is amazing in my opinion. The app is steady and works well consistently. Previous apps were always flakey and had limited features. They would require many resets daily. However, Ring Central has many features, all fantastic and dependable. You can schedule availability times for each employe
9. [R66] 5/5 · US So many options!: My most favorite thing about RingCentral is the option to do an auto reply text so your clients know if you’re out sick. This is an option by email on most platforms, but not text messages and many of my clients text. This is GREAT!!
10. [R106] 5/5 · US Great app: My company uses this app for security reasons. It’s SO user friendly and HIPAA compliant. It streamlined everything and the best part is the taking notes feature. It’s accurate, helpful and a time saver. 5/5 stars isn’t enough! Hands down one of the best apps out there.
11. [R7] 5/5 · US So easy!!: We love our RingCentral phone service. So easy to use!! We’ve got 8 years with the system and it works perfectly!!
12. [R58] 5/5 · US Great App: This app allows me to communicate with my work team quickly and effectively. Easy to use and I would recommend this app for businesses that need to communicate with each other!
13. [R71] 5/5 · US Owner: Amazing customer service.
14. [R84] 5/5 · US Admin: Very helpful tech-support great service
15. [R120] 5/5 · US Brilliant: What a time saver! The smoothest onboarding experience with a company. They use ring central which makes reaching anyone on the team possible. No more hunting for phone lists. The facsimile feature is excellent. I’ve never had the capability to use a fax when I’m out in the field, but I no longer have to call an in-office colleague to transmit and receive faxes directly. Bonus, lots of
16. [R19] 3/5 · US This app will get me fired: I love the app, I really do, but everyday my boss tries to call me unsuccessfully and he’s starting to think I’m unreliable. The phone never rings but when I open the app I find multiple missed calls.
17. [R25] 1/5 · US Not working after update: RingCentral will ring once then not allow me to pickup the call. Also text comes in, I go to reply and it says “anonymous” as to who it’s to.
18. [R47] 1/5 · US Don’t Receive Calls: Multiple occasions where clients call and I receive no notifications, checked every setting. Had to delete and re-install. Now clients notify me that it appears that I answer their call, but then it hangs up on them. There is also no integration from texts to salesforce. Dialpad is much better service.
19. [R80] 3/5 · US No call notifications after last update: Was working fine but now I don’t get any call notifications when someone calls me. No ring or vibration either. I have checked the notifications settings on app and in my phone settings. No luck
20. [R8] 1/5 · US Can’t view or send messages: I cannot send or receive direct messages from my boss or teammates. This defeats the whole reason for me having this app.
21. [R44] 1/5 · US Very disappointed in this app: After using ring central since 2022 we’ve recently had multiple issues receiving messages from customers. Everyday for the last 1-2weeks customers messages are coming in 5/6 hours late due to no issue of ours or theirs. Everytime I call ring central they tell us they don’t know why, and I was told today that more customers messages are currently stuck in a queue. We
22. [R62] 1/5 · US Terrible with iPhone and Apple Watch: We were forced to get this app at my company. We have consistently tried to use it, but you just never know when you’ll get a message or your message will be received. Sometimes we receive messages hours after they’ve been sent. My coworkers and I have just gone back to texting eachother and scrapping the app.
23. [R78] 1/5 · US Message feature is useless: Messages never load. Just loads and loads.
24. [R1] 1/5 · US Unable to Silence Notifications: I have tried every possible setting on Apple and in the app to silence notifications from RingCentral when I am not at work. No matter what I do, or how many times I try, notifications continue to break through. It is severely harming my quality of life and I wish I could delete the app. Unfortunately I have to use it for work. Please fix this issue and allow me to
25. [R33] 3/5 · US Badly needed features: Why is there no way to transfer calls when I can’t answer them? And it doesn’t sync with my phones DND mode? And the DND mode in the app is hidden behind many separate screens. Not efficient enough for daily use.
26. [R139] 3/5 · US ghost calls: still receive calls even when signed out of the app very annoying when off hours no way to get rid of calls unless i delete the app everyday
27. [R2] 1/5 · US Bad customer service: I attempted to call them after hours, and they were unable to help me
28. [R12] 1/5 · US Horrible!: If I could put 0 stars I would! Horrible company. They provide zero customer support, they only care about charging you the next bill, not solving your problems. The IT people will laugh in your face when saying how frustrated you are that for the past six months you haven’t received client calls because of mistakes on their end. Could not recommend any less!
29. [R17] 1/5 · US Poor customer service: When you call in for support they barely speak English. They don’t set up your account correctly. They forget to record every call!!!! They blame you for not setting it up but they don’t cover it correctly in their setup call. You have to figure it out. The call notes turn off and on by itself. You have to monitor your account like a hawk! They add texting! You try to cancel
30. [R91] 1/5 · US Terrible customer service: On the phone for over and hour and a half with absolutely no resolution to a problem that was completely on your end
31. [R32] 1/5 · US Call delay: My company has been using RingCentral for about six years and their constant issues which the most glaring one that keeps popping up over the years is the delay when talking to someone on the other end. Doesn’t matter if you’re on Wi-Fi or cellular when making the call or the call is inbound there is still a significant delay, causing issues when you’re talking to clients, etc.. RC cus
32. [R46] 3/5 · US Re volume: I’ve noticed that speakerphone on this app is very quiet compared to on the regular phone. I would appreciate if you can work on this glitch so that I can hear my clientele better instead of asking them to repeat themselves; thank you!
33. [R61] 1/5 · US Disappointing: The call quality is very poor. The phone takes a long time to ring the other line. Most incoming calls don’t make it to your phone. Text messages are clunky too many buttons to navigate to get to a simple text message. Seems like a good idea but unfortunately misses the mark when it comes to convince and quality.
34. [R69] 2/5 · US Quality for calls is lacking.: I have to restart my app 20-30 times a day due to horrible service and connections.
35. [R6] 1/5 · US Don’t sign a contract!: Their contract renewal period shows 1 yr, but the fine print says that if you don’t give 30 days notice, they automatically renew you for the next year too! No hope of reducing the number of lines either!!!!!
36. [R10] 1/5 · US Bait and switch: They lied to get us signed up. We moved from Vonage to Nextiva to Ring and we’re back with Vonage. I’d wager they don’t pay their workers a livable wage as well
37. [R13] 1/5 · US Scamming and Misinformation: I was misguided by the reviews on this app, to make the long story short. I helped my dad start a company, and our accountant told us to use a “call re direct” service. So we went with ring, we talked to one of their reps and they were nice and all. When it came to finalizing it everything, we were told to sign a contract that was necessary for us to begin utilizing th
38. [R21] 1/5 · US RC is the worst: If you are thinking of using RingCentral for your businesses phone service run for the hills. It’s hands down a complete joke. Your phones won’t work when it decides to act up. Your texts will get flagged as spam and you will have to change words around to get them to go through. It has turned into a complete waste of time. They will hit you with a contract you can’t get out of an
39. [R15] 5/5 · US Love it. Need Apple Watch support: It’s great, but my Apple Watch doesn’t ring. If I don’t have my phone near/around/off silent I’ll miss a call. Would love Apple Watch support
40. [R16] 4/5 · US Icon for Dark Mode?: When are you guys going to update the app icon so it properly supports dark mode? Right now the bright white icon is really harsh at night and stands out badly against a dark home screen. I’m partially blind and the brightness actually hurts my eyes enough that I had to move the app to my second page just to avoid constantly seeing it. A dark mode icon option would really help
41. [R42] 1/5 · US No dark mode app icon: Giving 1* until you stop ruining my Home Screen. Everything else is dark except your app.
42. [R59] 4/5 · US Can you make apple watch app?: It would be great if there was app for apple watch as well.
43. [R4] 1/5 · US So difficult!!: I can’t make my number say it’s from the city the business is located in and miss many leads because of it. People think it’s spam. Also shows studio number for the first minute when missing a call, so I can’t call back for a while. So many glitches and difficult to uninstall.
44. [R5] 2/5 · US The Omni Therapy RING CENTRAL SITE: Every other day I have to start all over again to get to my patients. This is sooooo frustrating !
45. [R38] 3/5 · US Could be a little bit more accessible for voiceover: The app has some inaccessible functions when a person's using VoiceOver on the iPhone app. For example setting up a personal voicemail greeting does not seem to be possible as you can't get focus. This is a problem. This needs to be fixed. We spent a lot of money on this and it doesn't work for blind people and we work with blind people all the
46. [R41] 3/5 · US Decent: Pretty useful app however the fact that you can’t send videos is a dealbreaker
47. [R36] 1/5 · US App is not good.: Every time I turn the ringer off in the app, my desk phone doesn’t ring. I’ve reached out multiple times, and RingCentral tells me that’s how it’s designed. So when I’m in the office, my desk phone and the app ring at the same time. It’s stupid!! I know the answer is to log out of the app, but that’s a huge inconvenience. I should be able to turn the app off so I can only use my
48. [R75] 1/5 · US Be hesitant: I was invited to this by a job scammer and since my account is technically a “guest account” I have no control over my data privacy and deleting the account. The scammer has to delete my account… Customer support is rude and has little power in deleting guest account. You will lose control of your information. Think hard before creating an account guest or otherwise!
49. [R35] 2/5 · US Not intuitive fast enough. Forced self education that business owners don’t have time for.: Can’t even find my voicemails. Ridiculous for telecom. Appears I can’t set up self routing or recordings for marketing during hold time by day of the week and different music.
50. [R20] 5/5 · US Life Saver App: Change my entire workflow regarding contacting patients, has been a tremendous benefit for organized information exceed in the ability to documented interactions a log of the phone calls. Just amazing. There's so many good things about RingCentral that it would fill a whole book!! thank you for creating such an awesome tool.
51. [R76] 2/5 · US Apple Watch needed added: Why do you not offer watch features?
52. [R202] 3/5 · US Apple Watch app missing: Ring Central has some nice features but with Apple Watch support missing it is a pretty subpar solution to make sure you don’t miss that important call.
53. [R83] 3/5 · US Dark mode app icon: Please provide an updated app icon for dark mode.
54. [R88] 5/5 · US PLEASE ADD DARK mode APP ICON: PLEASE ADD DARK mode APP ICON