Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Ring

55
User verdict / 100 High confidence Divided

While Ring offers a sense of security and convenient home monitoring for many users, recent updates have introduced significant reliability issues, particularly with cameras going offline and failing to record, making the service inconsistent for critical security needs.

4.7★ lifetime (1,776,906) Free to download since 2014 by Bot Home Automation, INC updated 0.1 mo ago recent negative 62% 120 reviews across 4 regions
Reliability & Offline Issues App Bugs & Updates Motion Detection & Recording Security & Peace of Mind Subscription & Value Neighbors Feature
5★210
4★52
3★98
2★105
1★485
recent reviews across 4 regions, vs the 4.7★ lifetime average

Ring provides home security and monitoring through its app and devices, allowing users to check their homes remotely and receive notifications. However, recent user reviews indicate a significant decline in reliability, with frequent offline issues, missed recordings, and app bugs impacting core functionalities. Despite these problems, some long-term users still praise its effectiveness and ease of use.

What users like

  • Provides a strong sense of security and peace of mind for home monitoring.R3R7R14R86
  • Cameras offer clear viewing and good definition, with effective motion detection when working correctly.R3R9R69R57
  • Easy to set up and use, with intuitive controls.R10R18R186
  • Customer service is generally helpful for some users.R28R97R186

What users complain about

  • Cameras and doorbells frequently go offline, requiring constant troubleshooting and resetting.R2R22R29R34
  • Recent updates have caused major bugs, including "footage unavailable" for snapshots and recordings, and app crashes.R43R46R49R51
  • Motion detection is unreliable, often missing important events while recording irrelevant ones, and notifications are delayed.R4R11R21R25
  • The Neighbors feature is poorly moderated, biased, and can pose security concerns by revealing camera angles.R5R12R25R30
  • A paid subscription is often required for essential features like video recording and history, making the devices less useful without it.R8R30R72R105
  • Video quality for capturing faces and license plates is often poor and pixelated.R12R39R317
  • App can be slow to load, making it difficult to view live feeds or respond to doorbell rings in a timely manner.R11
  • Battery life for some devices is short, requiring frequent recharging.R169R306
  • Lack of desktop support and issues with logging in or account access are reported.R26R27R61R92

Latest update · v5.108.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Enjoy a fresh new Ring app update, including bug fixes and improvements. By using this app, you agree to Ring’s Terms of Service (ring.com/terms). You can find Ring’s privacy notice at ring.com/privacy-notice.

Recurring themes

Reliability & Offline Issues negative
Many users report that their Ring cameras and doorbells constantly go offline, even with strong Wi-Fi, making the system unreliable for security. This often requires frequent resets and troubleshooting, which is inconvenient, especially when away from home. The latest update notes mention 'bug fixes and improvements,' but reviews contradict this, with users still experiencing and even new offline issues post-update.R2R22R29R34
App Bugs & Updates negative
Recent app updates (specifically versions around 5.107.0 and 5.108.0) have introduced critical bugs, such as 'footage unavailable' for snapshots and recordings, app crashes on open, and lost notifications. Users are frustrated that updates are breaking core functionality instead of improving it.R43R46R49R51
Motion Detection & Recording negative
Many users report that motion detection is inconsistent; cameras often fail to capture important events (like package deliveries or intruders) while frequently recording irrelevant motion (like cars or stray animals). There are also complaints about delays in notifications and recordings, making the system less effective for real-time security.R4R11R21R25
Subscription & Value negative
The necessity of a paid subscription for essential features like video recording and history is a common point of contention. Users feel that without the subscription, the hardware becomes 'useless' or 'semi useless,' and some believe the recording services are overpriced.R8R30R32R72
Neighbors Feature negative
The Neighbors feature, intended for community alerts, is criticized for poor moderation, allowing irrelevant posts (e.g., helicopters) while rejecting important security incidents. Users also express privacy concerns, as posting videos can reveal camera angles to the public.R5R12R25R30
Security & Peace of Mind positive
Despite the issues, many users appreciate the core benefit of Ring: the ability to monitor their homes remotely and feel safer. This is particularly valued by those who travel or have disabilities, providing comfort and awareness of their surroundings.R3R7R14R86

Who it's for

This app is for users who prioritize remote home monitoring and are willing to troubleshoot frequent connectivity and recording issues. It may appeal to those who value a sense of security and community alerts, provided they are aware of the limitations and potential privacy concerns of the Neighbors feature R3R7. It is NOT for users who require highly reliable, uninterrupted security recording, or those who are unwilling to pay a monthly subscription for essential features R2R8R21.

Evidence note: The recent reviews skew heavily negative, with a 0.621 recent-negative signal. This contrasts sharply with the lifetime rating of 4.72 from over 1.7 million ratings. The negative sentiment is primarily driven by critical bugs introduced in recent updates, particularly regarding camera reliability and app functionality. The positive reviews often come from long-term users who experienced better performance in the past or those whose devices are still working well, but they are fewer in the recent sample. The developer's notes mention 'bug fixes and improvements,' but recent reviews strongly contradict this, indicating new or persistent issues.

Frequently asked

Does the Ring app require a subscription?
Yes, a paid subscription is often required to access essential features like video recording, saving footage, and viewing event history, making the devices less functional without it R8R30R72R105.
Why is my Ring camera constantly offline?
Many users report that Ring cameras and doorbells frequently go offline, even with strong Wi-Fi, requiring constant resetting and troubleshooting R2R22R29R34.
Are there issues with Ring's motion detection?
Yes, many users find Ring's motion detection unreliable; it often misses important events while recording irrelevant ones, and notifications can be delayed, making it ineffective for critical security R4R11R21R25.
What problems are users experiencing with recent Ring app updates?
Recent Ring app updates have caused significant bugs, including 'footage unavailable' for snapshots and recordings, app crashes upon opening, and a complete loss of notifications for some users R43R46R49R51.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] 5/5 · US Ring Doorbell: As a traveling nurse, it is comforting to be able to check my home inside and out while on assignment. It is effective, clear viewing, notifies me with need to recharge, and keeps me in the know. I wish I had found you sooner. Thank you for a great product.
  2. [R7] 5/5 · US LIFE: I’m Disabled and I Can’t imagine My LIFE without it 🙏🏾
  3. [R14] 5/5 · US Good product: It’s a good device to have as a security system specially for the front door you can talk and see the people that are at the door or coming to your door definitely recommend and very satisfied with the options you get to modify your preference.
  4. [R86] 5/5 · US 24/7 Security: It’s like having 24/7 security cameras throughout my whole home and doorways are literally a tap away to view. This is money well spent.
  5. [R9] 5/5 · US Wonderful: I love my ring devices. I just wish I could find someone to properly wire them for me. But that’s not a ring issue My cameras have such beautiful definition and color. The connection is great. I don’t understand the negative comments. I bought the least expensive equipment because I am poor. I pay for the cheapest connection. The devices work perfectly. Five years now. I would hig
  6. [R69] 5/5 · US Love it!!: Love my Ring doorbell! Camera quality is amazing and the alerts I get are great
  7. [R57] 5/5 · US It’s a little pricey, but well worth it.: I have three cameras at different spots of my house. Two have the solar power panels, and one plugged in to a power outlet. For seven years I have had at the push of a button, the live view of all areas around my house. There are a ton of settings so you can make the cameras work as you want them to. The motion detection is spot on, alerts are usually
  8. [R10] 5/5 · US Awesomeappandorodictseasytousenoscams: Awesoneappnochineseb***
  9. [R18] 4/5 · US Ring camera: I like the service a lot because it’s easy to use and controls. I don’t have any complaints about it since I have been using it. I just like it a lot more than other apps that are required a monthly payment and always having issues to use the service
  10. [R186] 3/5 · US Works as needed: The app definitely works as needed is simple to set up. I mean so simple a child could sync the devices. Allows you to view record and add post to the neighborhood. Had one issue and support was right on it within a day. The only reason is not five stars because they’re recording services are rip off and definitely not worth the money
  11. [R28] 5/5 · US Customer service: Great customer Service!
  12. [R97] 5/5 · US Josie Vasquez: Thank for being very helpful. The agent very kind and patient!!!
  13. [R2] 1/5 · US Constantly offline: App updated and even before then the camera was constantly offline. I have incredible wifi and the router is top of the line. Seems no matter what we do it will stay online for about a day but if anything even the slightest happens the system requires jumping through hoops and doesn’t stay online. Highly suggest a different security camera. Plus the monthly subscription just is
  14. [R22] 1/5 · US Extremely Unreliable!: Constantly shows as “offline” and have to trouble ALL THE TIME. The design is very faulty in which the camera is unstable and falls when you try to use the panoramic view, which makes it yet again unreliable. I want to like it but it’s the absolute worst.
  15. [R29] 3/5 · US Not Reliable: It’s great when it works but goes offline frequently. We have upgraded the transformer which helped a little.
  16. [R34] 1/5 · US Always going offline: I have two doorbells, and they are always going offline and needing to be reset. I haven’t used them in ages because of this. Even when they did work, the added equipment so I could hear the doorbell on the top floor of my house didn’t work. I’m thinking about getting rid of these and replacing them with something that actually works.
  17. [R43] 1/5 · US Last Update Bugged: Multiple cameras have shown “This footage is unavailable” where my snapshots should be since this last update. Please fix.
  18. [R46] 1/5 · US Lost snapshots: Not sure what is going on but none of my cameras show snapshots since I updated the app. Please fix this.
  19. [R49] 1/5 · US Update version 5.107.0 snapshot version Bug!: A couple days ago I was having a problem with the timeline snapshots on my iPhone 17 Pro Max. It started showing “footage unavailable”. My husband is running the 5.10 6.0 version and it’s working fine. He called and was on the phone for over an hour. Trying to figure it out. But ended up not working and I found out through Gemini that it was a version
  20. [R51] 1/5 · US Terrible: Ever since the last update, my footage has been unavailable. I have the paid subscription, I reset my router, reset camera, rebooted camera, did every step your website says, and I cannot see anything on the reel for time going by. Thanks for messing my my camera with your update. There are also people on Reddit with my same situation. They literally posted about this same situation 3 da
  21. [R4] 1/5 · US Bought original Ring camera. No longer detects motion: I’ve had the original Ring camera for years. But lately it’s been failing to detect motion activations. My neighbors house was broken into and the camera didn’t capture a single thing from the drive way next to it. I’ve had to add a backup camera from a different company since the Ring is no longer reliable. Just now my Farmers dog food order
  22. [R11] 3/5 · US Used to be good: The Ring door bell used to be good. But then it got slow at detections and loading! We used to be able to click the notification when someone is detected and it load right up. Now….!? The person has already passed by or left once it finally loads. Worst thing is when someone rings the doorbell, it will not load!!! Very frustrating and very annoying!!!! Used to be good! -used to b
  23. [R21] 1/5 · US Disappointed: It will work most of the time live however, not always. It frequently does not record what’s going on despite the battery being fine so they have a lot of work to do on this thing. Still fails to record and their support is useless.
  24. [R25] 1/5 · US Semi useless: It sees me every time a stray hair enters the field of vision. A stranger can dance in front of three cameras and it doesn’t see them at all. It sees traffic I don’t care about but not the mail truck that is closer. But don’t worry, you can pay monthly for individual features like identifying birds and your dog’s behavior patterns. Posted to Neighbors about a man who had a mental
  25. [R5] 1/5 · US Security: I don’t like the neighbors app because if you post a video, you let everyone see your camera angle. That’s a huge security concern.
  26. [R12] 3/5 · US Average: The part that annoys me the most is posting and sharing to notify neighbors what you’ve captured. I’ve constantly gone to post, and if you do not answer all the questions in the boxes the ring admins see fit they will not share your story. But there will be 2038 posts about a helicopter flying by. I also wish the cameras has a better lenses for capturing faces and license plates.
  27. [R30] 1/5 · US On the verge of cancelling and throwing away the equipment.: Great concept and horrible follow through. If security is your goal, then this is clearly not the platform to use. If your app isn’t up to date then you will randomly not receive notifications. The paid subscription will not allow 24 hour camera cottage review unless you have certain equipment. Otherwise you are relying on a motion event
  28. [R8] 1/5 · US You pay $65 to use this camera: If you are not willing yearly subscription, its useless.
  29. [R72] 5/5 · US Ring: Love it but having to have ring cloud to save video is Expensive
  30. [R105] 5/5 · US how do I Renew my account?: Miss having recorded footage
  31. [R39] 2/5 · US Captures: No matter how many times I adjust my settings the cameras are constantly missing important images, it’s so frustrating. I receive a message or package at my door and yet the camera doesn’t capture a person dropping anything off. My other complaint is the lack of clarity. I’ve used RING AT HOME for years, I wish I could be compensated. While I don’t want to go with someone else for securi
  32. [R317] 3/5 · GB Face and reg recognition should be better.: Very pixelated camera for 2026.
  33. [R169] 3/5 · US The battery dies very fast: The ring dies after about 5/6 days this is not good
  34. [R306] 3/5 · GB A good concept: The doorbell is a good concept and I like that you can talk to and see people through the doorbell but it’s a bit annoying that it has to be charged and that you have to keep logging back into your account. It’s not a seamless experience.
  35. [R26] 1/5 · US App deleted my devices: My pet got out while I wasn’t home and I went to my app to see which way they went. When it opened, I had to log in again and my devices were removed leaving me unable to access my doorbell
  36. [R27] 1/5 · US Terrible app: It does not even allow me to create a password says there’s something wrong. Don’t know how to get a hold of anybody for any kind of support.
  37. [R61] 1/5 · US New iPhone - No Ring!: I just acquired a new iPhone and now I cannot even sign into my Ring account using the app. All I see is 406 Not Authorized. I can log in from my computer, just not my phone. How do fix this?
  38. [R92] 3/5 · US Passkey: The site asked me if I wanted to use a pass key to sign in from now on and when I said yes, it just went right onto the next screen without letting me under a pass key. So now I guess I have a pass key, but I have no idea what it is. What a joke!
  39. [R32] 2/5 · US Expensive: Costs too much for what is available

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store