RingCentral vs Square Point of Sale (POS)

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R6] RingCentral 3/5 · US Badly needed features: Why is there no way to transfer calls when I can’t answer them? And it doesn’t sync with my phones DND mode? And the DND mode in the app is hidden behind many separate screens. Not efficient enough for daily use.
2. [R15] RingCentral 3/5 · US Decent: Pretty useful app however the fact that you can’t send videos is a dealbreaker
3. [R62] Square Point of Sale (POS) 5/5 · US Checkout: I love using square but… I don’t like the new updated checkout where it pops up the prices. Like… if I press the button (tap, insert or swipe) the top shows the cash price and the little itty bitty number below shows the card price, like that needs to be swapped. It needs to be clear not just for the workers but also the customers. Mistakes are made when people squint their eyes like it’
4. [R69] Square Point of Sale (POS) 3/5 · US Last Update Made “Notes” Field Difficult: I was satisfied with the Square app up until now but the last update changed that. I can no longer view the top line of the Notes field while I’m editing it. Please fix!
5. [R12] RingCentral 3/5 · US Could be a little bit more accessible for voiceover: The app has some inaccessible functions when a person's using VoiceOver on the iPhone app. For example setting up a personal voicemail greeting does not seem to be possible as you can't get focus. This is a problem. This needs to be fixed. We spent a lot of money on this and it doesn't work for blind people and we work with blind people all the
6. [R53] RingCentral 2/5 · US Not intuitive fast enough. Forced self education that business owners don’t have time for.: Can’t even find my voicemails. Ridiculous for telecom. Appears I can’t set up self routing or recordings for marketing during hold time by day of the week and different music.
7. [R71] Square Point of Sale (POS) 5/5 · US Small Women Owned Bus.: Square is very easy to use and help our small business. The features allow you to customize products for easy access.
8. [R78] Square Point of Sale (POS) 3/5 · US Bad update: I’ve used square since it was new. It’s been great for the most part but lately I’m not very happy with it. I’m not able to swipe cards at all- not every client has a tap card! So I’ll then have to type in the number- huge waste of time. I’m also really annoyed with the way the tip options are presented. I’ve have several clients or myself accidentally add a tip because we’re just tryi
9. [R3] RingCentral 3/5 · US This app will get me fired: I love the app, I really do, but everyday my boss tries to call me unsuccessfully and he’s starting to think I’m unreliable. The phone never rings but when I open the app I find multiple missed calls.
10. [R30] RingCentral 3/5 · US No call notifications after last update: Was working fine but now I don’t get any call notifications when someone calls me. No ring or vibration either. I have checked the notifications settings on app and in my phone settings. No luck
11. [R64] Square Point of Sale (POS) 1/5 · US Dont waste time: Everything about the app and the payment process is fine i use it alot for my business but the big, main and only concern with this app and why i would not recommend it is because they play with your money! Every transaction I’ve had since opening the account gets flagged by there system and then i cant access the money earned from my sale until 2-3 business days later which is di
12. [R73] Square Point of Sale (POS) 2/5 · US Handyman/Contractor: I have been using this app for a few months now. Every time I do a point of sell, they “randomly” flag my account for review. If it’s on a Saturday, it won’t clear until Monday. I recently processed a payment for $2500 during business hours and it cleared. I finished the job at 8pm and the same client sent me $400 and it was flagged for review which I’m told takes 24 to 48 hou
13. [R13] RingCentral 1/5 · US Don’t sign a contract!: Their contract renewal period shows 1 yr, but the fine print says that if you don’t give 30 days notice, they automatically renew you for the next year too! No hope of reducing the number of lines either!!!!!
14. [R22] RingCentral 1/5 · US Horrible!: If I could put 0 stars I would! Horrible company. They provide zero customer support, they only care about charging you the next bill, not solving your problems. The IT people will laugh in your face when saying how frustrated you are that for the past six months you haven’t received client calls because of mistakes on their end. Could not recommend any less!
15. [R114] Square Point of Sale (POS) 5/5 · US So Easy: I love to use the Square reader. It is so easy to run the chip cards with the chip reader. You can get your money either the same day or next day. Makes it so simple and worry free! It doesn’t cost that much and if you don’t use it, there is no charge.
16. [R106] Square Point of Sale (POS) 5/5 · US Best POS: I hesitated a lot and did a ton of research on POSs, I finally settled on square because of the many reviews I read. I am so glad I did! It was so easy to set up and use. I love that they take the fee out right away. It’s like a set it and forget it. It’s perfect for my busy business. I kick myself for not signing up sooner.
17. [R4] RingCentral 1/5 · US Bad customer service: I attempted to call them after hours, and they were unable to help me
18. [R28] RingCentral 1/5 · US Poor customer service: When you call in for support they barely speak English. They don’t set up your account correctly. They forget to record every call!!!! They blame you for not setting it up but they don’t cover it correctly in their setup call. You have to figure it out. The call notes turn off and on by itself. You have to monitor your account like a hawk! They add texting! You try to cancel
19. [R61] Square Point of Sale (POS) 2/5 · US Not happy with this app: I have an account that I’m completely blocked out of. I changed my cell number and now it wants to send me a text to confirm my account. They give no other options such as email. They have no way of contacting the support team. It’s very frustrating. Please fix this issue. Please respond to this with a way for me to contact you.
20. [R111] Square Point of Sale (POS) 1/5 · US Needs better support: I own a business and I wanted to offer Credit card transactions for customers. I have heard of square. Setup the account and all the info it asked for. First transaction with a customer and a large amount of money is being held by square. No emails, no notifications. I had to talk to customer service for 40 minutes to find out what’s going on and they said my account is being