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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

ButterflyMX vs Claude by Anthropic

ButterflyMX 4.9★ · Free to download 75
Winner ButterflyMX
Claude by Anthropic 4.7★ · Free + IAP 55

ButterflyMX is the better choice for building access, offering reliable door entry and visitor management, while Claude by Anthropic struggles with inconsistent AI performance and frustrating usage limits, even for paid subscribers.

Full reviews: ButterflyMX · Claude by Anthropic

ButterflyMX provides a generally reliable and convenient solution for building access and visitor management, despite some complaints about glitches and specific feature limitations. Claude by Anthropic, an AI chatbot, receives praise for its intelligence but is plagued by issues with usage limits, inconsistent performance, and poor customer service, particularly for paid users.

Head to head

Features edge: ButterflyMXR5R9R20R23
ButterflyMX ButterflyMX users appreciate features like remote door opening, leaving keys behind, and managing visitor access R5R20R23. However, some users desire more advanced features like a 'favorites' section for doors, Apple Watch complications R9, CarPlay integration R42, the ability to view door lock status , and better visitor pass management R42.
Claude by Anthropic Claude by Anthropic is praised for its AI capabilities, with users calling it smart and helpful . However, users report issues with specific features like poor text-to-speech , inability to read text files , and problems with Opus 4.8 timing out or not completing tasks R89. Some also note a lack of in-app search functionality beyond chat titles .
Ease of Use edge: ButterflyMXR3R20R23R45
ButterflyMX Many ButterflyMX users find the app simple, easy to use, and user-friendly for daily access and visitor management R20R23. However, some find the app's interface poor, citing issues like an 'obnoxiously loud' visitor alert R3, missing back buttons , and a difficult-to-navigate UI for gate codes R45.
Claude by Anthropic Claude by Anthropic is described as user-friendly by some . Yet, many users report frustrating experiences, including the app not opening , being difficult to follow instructions , and a general feeling of being 'harassed' by the AI R82.
Reliability edge: ButterflyMXR8R10R11R15
ButterflyMX ButterflyMX receives mixed reviews on reliability. Many users praise it as working great, never failing, and being dependable R8R11R23. Conversely, a significant number of users report constant issues, the system being 'always down,' glitches, keys randomly deleting, and the app not working on the first try R10R15.
Claude by Anthropic Claude by Anthropic users frequently encounter reliability problems. These include the app being slow , conversations timing out R64R89, the app not opening , and remote control sessions not surviving network drops . Some also report the AI giving wrong answers R99 or having 'something went wrong' errors .
Price/Value edge: ButterflyMXR1R2R5R17
ButterflyMX ButterflyMX is free to download, and users generally perceive it as a valuable addition for building access, streamlining life, and providing convenience R2R5R17. Some, however, question the necessity of an app for door opening, preferring traditional keys or cards R1.
Claude by Anthropic Claude by Anthropic offers a free tier but also has In-App Purchases (IAP). Many users, including paid subscribers, express dissatisfaction with the value, citing 'very low usage limits' R66R90, the app being a 'cash grab' R64, and tokens being used up on unusable output . Some feel they don't get their money's worth R90.
Support tieR4R10R40R57
ButterflyMX ButterflyMX receives strong criticism for its customer service and responsiveness to feedback. Users report 'awful customer service' R10, 'years of ignored feedback' R4, and a lack of support in specific regions, leading to prolonged system outages R40R57.
Claude by Anthropic Claude by Anthropic users also report poor support experiences. Issues include accounts being blocked without reason and no resolution provided , and support being unavailable or unintuitive within the app .
Pick ButterflyMX if

Pick ButterflyMX if you need a reliable and convenient app for building access, remote door opening, and visitor management, especially if your building already uses the system R5R20R23.

Pick Claude by Anthropic if

Pick Claude by Anthropic if you are looking for an AI chatbot alternative to others like ChatGPT, and you are willing to tolerate usage limits and occasional performance issues for its perceived intelligence .

Evidence note: The evidence for ButterflyMX is more focused on functional aspects of a physical access system, while Claude by Anthropic's reviews are about the performance and limitations of an AI chatbot. The 'free vs paid' asymmetry is notable for Claude, where even paid users complain about limits.

Frequently asked

Does ButterflyMX have good video quality for visitors?
Yes, some ButterflyMX users report clear video quality for seeing visitors R11R23, although others mention poor picture quality that makes it hard to identify callers before granting access R28.
Are there usage limits for Claude by Anthropic?
Yes, Claude by Anthropic has 'very low usage limits' even for paid subscribers, with users frequently reporting hitting limits and being cut off in the middle of work or conversations, sometimes having to wait 5 hours to continue R64R66R84R90.
Can I use ButterflyMX with my Apple Watch or CarPlay?
ButterflyMX works on Apple Watch, but users report it requires multiple steps to open and lacks Infograph complication support, a feature offered by competitors R9. There is also a feature request for CarPlay integration for garage doors R42.
Does Claude by Anthropic have issues with its AI model?
Yes, users report that Claude by Anthropic's AI models can be 'too judgmental,' refuse to answer questions, make comments instead R82, and sometimes provide wrong answers R99. There are also specific complaints about Opus 4.8 timing out or not completing tasks R89 and the AI not following directions R97.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] ButterflyMX 5/5 · US FANTASTIC: I can leave my keys behind… And I can let visitors and friends in the building without leaving my apartment🙌🏽
  2. [R9] ButterflyMX 3/5 · US No Apple Watch Complication: Works fine, but you have to go through multiple steps to open app on Apple Watch. There is no Infograph complication support. Competitor, Latch, has this feature. Please add and I’d give this app 5 stars
  3. [R20] ButterflyMX 5/5 · US Simple and Easy: Make access and entry simple and easy to use especially when we need to open doors remotely.
  4. [R23] ButterflyMX 5/5 · US Excellent App for Secure Access: I’ve had a great experience using ButterflyMX. The app is easy to use, reliable, and makes building access incredibly convenient. Being able to see visitors and grant access directly from my phone gives me peace of mind and saves a lot of time. The interface is clean, the video quality is good, and everything works smoothly. Highly recommended for anyone looking fo
  5. [R3] ButterflyMX 3/5 · US Obnoxiously loud: The visitor access alert repeats its long notification sound SIX TIMES. There is no way to change this. No other app I’ve ever had is this annoying and loud.
  6. [R45] ButterflyMX 1/5 · US Worst gate UI ever made: The app is fine, but I just had to type my code in at the gate because of a connection issue. Never in my life have I seen a worse UI to enter a gate code. Tiny buttons, you click enter code and it wants you to type an apartment number and then a code. Honestly this whole system solves a problem that never existed. Little button on a keychain and a 10 digit pad is superior
  7. [R8] ButterflyMX 5/5 · US Fast and efficient: Works great. Works from a distance
  8. [R10] ButterflyMX 1/5 · US Terrible system with awful customer service.: The Butterly system is truly terrible. If you’re considering this for your building literally a padlock on the front door would be better. Concretely, the system is always down. We’ve had it for several months now and I almost never have an experience where it works on the first try. This week the whole system is down and the solution is to “use a pin”
  9. [R11] ButterflyMX 5/5 · US Clear Video: Perfect system no flaws and never fails
  10. [R15] ButterflyMX 3/5 · US It works well until it doesn’t: This app is used by the community I live in for access to our buildings. The app is fairly productive and useful until it glitches. It has happened more than once that because of the app my code doesn’t work even after uninstalling and reinstalling it on my phone.
  11. [R1] ButterflyMX 1/5 · US This is yet another thing that doesn’t need to be an app.: I feel like the over convolution of an app that literally is just used to open. The door is bogus and childish. How is this any better than just giving people a key? Or heck a card with an NFC chip? I don’t care about this company enough to actually care more than this. Don’t waste your time or money on anything adjacent to this app. Goodb
  12. [R2] ButterflyMX 5/5 · US Wonderful: The best building improving
  13. [R17] ButterflyMX 5/5 · US Door buzzer FTW: This has streamlined my life!
  14. [R4] ButterflyMX 1/5 · US Still awful despite years of feedback: The ButterflyMX system is still awful despite years of ignored feedback to the company. Find another solution from a company that cares about customer feedback and product improvement.
  15. [R40] ButterflyMX 1/5 · US Garbage app, garbage company: Awful company across the board. If you value customer service and quality products, find literally anyone else
  16. [R57] ButterflyMX 1/5 · US Lack of Support in Chicago: My building’s butterfly system has been down for 6+ months. Anyone who hasn’t updated the app still has access but anyone with an updated phone/app doesn’t have access. The building has replaced the unit multiple times and the problem has not been resolved. Butterfly claims the issue is the building’s WiFi but why would the app still work for a couple users? The call fu
  17. [R28] ButterflyMX 1/5 · US Can’t actually see who’s calling until you let them in.: I hate that I’m constantly getting calls to let people in because I’m at the top of the list, and because the picture of who is trying to get in is such poor quality and you can’t get a bigger image until you answer which lets them in. It’s a terrible liability, and on top of that I can’t do anything on my phone until the call is over so I’v
  18. [R64] Claude by Anthropic 2/5 · US Eh: Seems more like a cash grab even by paying the subscription the limits are low and timeout too often for it to be paid
  19. [R66] Claude by Anthropic 3/5 · US Wry low usage limits: I like it. Many of the same AI issues and VERY low usage limits.
  20. [R84] Claude by Anthropic 3/5 · US Claude. Ai: I paid for this and it is cutting me off in the middle of working.
  21. [R90] Claude by Anthropic 3/5 · US The limit is annoying: I have done much more with ChatGPT for free then with Claude like initially, it looks nice, but eventually, even with the monthly payment it’s runs into limit so quickly and I barely get the money is worth so I think I’m better off using other apps for free and get more done than Claude and the voice version is hallucinating so much these days
  22. [R42] ButterflyMX 3/5 · US Needs CarPlay integration for Garage doors: Will happily give a 5 star review once the app is integrated into CarPlay for my garage door. I also would like to be able to edit a visitor’s pass after it’s already created. Otherwise it works very well for what it is.
  23. [R82] Claude by Anthropic 1/5 · US Too judgmental: Not answering my questions, just making comments and it is very annoying!
  24. [R89] Claude by Anthropic 4/5 · US Love it but Opus 4.8 has consistent major issues: I absolutely adore Claude. But I consistently have issues with Opus 4.8 timing out or not completing tasks and eating up my limit with nothing to show for it. It’s incredibly frustrating. Especially since this wasn’t an issue until the last month, approximately. I don’t know what the team did but they broke the bot. Even when I use the recommended
  25. [R97] Claude by Anthropic 1/5 · US Hydrolastic: Not particularly good at following direction. Even after rephrasing the info multiple times.
  26. [R99] Claude by Anthropic 3/5 · GB Claude: It is good but almost every answer is wrong

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store