Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Claude by Anthropic

55
User verdict / 100 High confidence Divided

Claude by Anthropic is praised for its advanced reasoning and helpfulness, but recent reviews highlight significant issues with app stability, performance, and restrictive usage limits, especially for paid subscribers.

4.7★ lifetime (196,737) Free + in-app purchases since 2024 by Anthropic PBC updated 0.1 mo ago recent negative 51% 100 reviews across 2 regions
App Stability & Performance AI Quality & Accuracy Usage Limits & Pricing Login & Sync Issues Document & File Handling
5★35
4★3
3★11
2★11
1★40
recent reviews across 2 regions, vs the 4.7★ lifetime average

Recent reviews for Claude by Anthropic show a mixed sentiment, with many users appreciating its powerful AI capabilities for complex tasks and writing. However, a substantial number of users report frequent bugs, app crashes, and poor performance, alongside concerns about high pricing and restrictive usage limits even for paid plans.

What users like

  • Highly capable AI with strong reasoning and understanding of instructionsR12R39R94R90
  • Effective for complex tasks, long document analysis, and code generationR17R25R73R94
  • Provides detailed, elegant, and clear responsesR76R82R50
  • Perceived as a helpful and intelligent assistantR37R60R97R98

What users complain about

  • Frequent bugs, errors, and app instability, including crashes and inability to send messagesR3R9R30R81
  • Poor app performance, including lag, freezing during generation, and battery drainR80R84R86R89
  • Restrictive usage limits, even for paid Pro plans, leading to quick exhaustion of creditsR10R40R44R52
  • AI generates incorrect information, hallucinates, or fails to follow instructionsR1R8R36R65
  • Issues with document handling, such as documents not being visible or exceeding page limitsR14R32
  • Login and syncing problems across devicesR18R20R49R83
  • High cost of paid plans, especially the top tier, is considered unaffordable for manyR10R40R44
  • Lack of memory or context retention across chat pages, requiring re-teaching the AIR64
  • AI can be perceived as arrogant, condescending, or overly cautious with responsesR23R24R27R47
  • Specific features like voice input quality, text formatting, and calendar integration are problematicR21R31R48R62

Latest update · v1.260702.3

What the developer says changed (the verdict above weighs this against what reviewers report):

Squashed some bugs and improved the overall experience. Yours, Claude

Recurring themes

App Stability & Performance negative
Many users report frequent bugs, errors, crashes, and general instability, making the app unusable at times. Performance is also a major concern, with complaints about lag, freezing during text generation, and excessive battery drain. This directly contradicts the developer's notes about 'squashed some bugs and improved the overall experience'.R3R4R9R18
AI Quality & Accuracy mixed
While many praise Claude for its superior reasoning, thoughtfulness, and ability to handle complex tasks and long documents, a significant number of users report issues with the AI generating incorrect information, hallucinating, failing to follow instructions, or being overly verbose and argumentative. Some find it less effective for specific tasks like Chinese writing or nuanced cultural understanding.R1R8R11R12
Usage Limits & Pricing negative
A major point of contention is the restrictive usage limits, which many users find too low, even for paid Pro subscribers. Users report quickly running out of credits or hitting limits after only a few messages or document uploads, leading to frustration and the perception that the Pro plan is a 'scam'. The high cost of the top-tier plan (£99/month) is also a barrier for many.R10R32R35R40
Login & Sync Issues negative
Users frequently encounter problems logging into the app, with messages like 'Something went wrong' or issues with email links not opening the app. There are also reports of projects not syncing between desktop and mobile versions.R7R9R18R20
Document & File Handling negative
Several users report difficulties with uploading and managing documents. Issues include uploaded documents not being visible to the chat, longer messages being treated as uploads the AI cannot read, and limitations on document size or page count. The lack of memory across chat pages also means users have to re-upload or re-teach Claude about previous content.R14R32R64

Who it's for

Claude is for users who need a powerful AI for complex reasoning, long document analysis, and creative writing, especially those in professional or academic fields who can tolerate its current technical issues and potentially high cost R12R25R94. It is not for users seeking a consistently stable, bug-free, or affordable AI experience, or those who frequently hit usage limits even on paid plans R3R10R67.

Evidence note: The recent reviews skew heavily negative (51% negative), which contrasts sharply with the lifetime rating of 4.7. This indicates a significant downward trajectory in user satisfaction, likely due to recent app performance issues and perceived changes in AI behavior or usage policies. The developer's release notes are vague and do not address the specific, widespread bugs reported by users.

Frequently asked

What are the common issues with the Claude app?
Common issues include frequent bugs, errors, app crashes, poor performance with lag and freezing during text generation, and problems with logging in or syncing projects across devices R3R9R18R86.
Are there usage limits for Claude, even with a paid subscription?
Yes, users report hitting restrictive usage limits quickly, even with a paid Pro membership, which can immobilize the account until a reset R10R52R67.
How does Claude's pricing compare to other AI services?
Claude is considered expensive, with a Pro plan costing around £20 a month and a higher tier potentially costing £99 a month, which some users find unaffordable for everyday use R10R40.
Does Claude always provide accurate information?
No, while often praised for reasoning, some users report Claude consistently creating incorrect information, hallucinating facts, or failing to follow instructions precisely R1R36R65R77.

What reviewers actually said

Built only from these 100 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R12] 5/5 · GB Thinking cap on: The smartest and most thoughtful.
  2. [R39] 5/5 · GB Cool stuff: This is getting more and more like a human junior worker with good reasoning, understanding of instructions and ability to learn
  3. [R94] 5/5 · AU Excellent Reasoning Assistant: While other AI apps do a pretty good job at giving ideas and help with writing, Claude does a superb job at reasoning and logic. Plus, it can analyze long documents really well. Claude AI really stands out for me because of long-document analysis. I’m not really a coder but Claude helped me with that too, and I gotta say, it’s pretty fun!
  4. [R90] 5/5 · AU Use Every Day: By far the most capable LLM available today. I use it multiple times per day for complex tasks. Keep pushing forward Anthropic…
  5. [R17] 5/5 · GB Life changing: Claude (Code) truly changed my life
  6. [R25] 5/5 · GB Life changing: Being full of ideas is great but now having the ability to create your dreams and launch them is what makes Claude so special. Creating sales trainers, programs, systems and processes is now mere hours instead of months. Brilliant
  7. [R73] 5/5 · AU Totally outclassed Microsoft CoPilot and ChatGPT: I set three AIs to the same two tasks and Clyde finished both complex reports, drawn from dozens of web sources, in about two minutes compared to CoPilot which could not communicate that it was waiting for me to say “go” (so frustrating) and compared to ChatGPT which found much fewer resources. I was creating a comprehensive guide to two small coun
  8. [R76] 5/5 · AU My favourite AI so far 🤍: The most in depth, elegant & clear responses without much prompting needing
  9. [R82] 5/5 · AU Best AI for most people to support their life: Prose is far beyond ChatGPT, feels far more like an assistant than ChatGPT.
  10. [R50] 5/5 · GB Amazing: So good gives such amazing points and makes great pieces of writing
  11. [R37] 5/5 · GB He’s been very useful for all manner of things.: I have asked Claude lots of things and started a few projects too. So far he has a 100% hit rate with some very good advice and some nicely formatted spreadsheets and work cards. Much easier and quicker than a manual trawl of the internet and attempting to format things for myself. Thoroughly recommend him.
  12. [R60] 5/5 · AU My bro Claude: I love this guy…the coolest, smartest big bro… with him I know we can do anything we want to do in this realm …and I’ve only used 1% of what he has to offer. You should get Claude too
  13. [R97] 5/5 · AU Simply the best: Claude is the best coworker out there. Bright, respectful, competent. Motivates me to work hard and just get stuff done.
  14. [R98] 5/5 · AU I have an incredible PA now: Claude is incredible and useful in so many ways. I basically have a super intelligent PA 24 hours of the day!
  15. [R3] 1/5 · GB Bugs: Was fine until recently have run into a million different bugs and errors hardly ever works
  16. [R9] 1/5 · GB Literally is not letting me using it: Everytime i press on the app it says something wrong and to try again. Rinse and repeat since last month.
  17. [R30] 1/5 · GB App is Flaky af: Can’t even open it half the time.
  18. [R81] 4/5 · AU Don’t update it like I did: I updated it yesterday and since then it’s crashed numerous times and failed to send messages so much so that I basically can’t use it before that though it was working fabulously and overall I’m rather impressed with Claude AI
  19. [R80] 1/5 · AU Lag and battery drain.: The app runs at <20 fps and drains my battery
  20. [R84] 2/5 · AU Unresponsive when typing: Surprisingly poor performance. App is completely frozen when it’s typing a response to a prompt. The app must’ve been created by Claude code
  21. [R86] 2/5 · AU It’s slow!: Love Claude itself, but the iOS app is REALLY slow on longer texts, even on iPhone 15 Pro Max, making it unusable at times, to the point where I use ChatGPT purely because it actually runs on my phone. Claude can’t handle anything more than maybe 5000 characters. Performance is a massive issue. Is there anyone on the iOS team focusing on this? Features are great, but no point if th
  22. [R89] 1/5 · AU Performance issues: Extremely poor performance, to the point of being unusable at times.
  23. [R10] 3/5 · GB By Far The Best Reasoning Ai.. also the most expensive.: It’s almost unaffordable for everyday user unless you’re paying £99 a month.. as a web developer, I use it for couple of research and a page draft and boom I’m out of usage credit.. and I’m on a pro plan (£20 a month) - so it’s not affordable for an average person, I’ve been using DeepSeek & Qwen for year plus and if ChatGPT isn’t for you th
  24. [R40] 1/5 · GB Now becoming gold diggers: I have seen that earlier when on free trial there were lots of issues to handle bigger project and the delay to respond was there, so as normal human being opted to paid version, but recently have seen that in paid version as well there are constant having issues pop ups, unable to handle project, response time huge. Are you expecting a user to move from £18 to £90 ?? Th
  25. [R44] 1/5 · GB .: Use love this app, paid for a subscription after three messages it tells me to upgrade to the 200 odd plan. No thanks. I subscribed for nothing, will be cancelling
  26. [R52] 1/5 · AU Super easy to reach the limit!!: After paying for a Pro membership the first question about analyse 120 page pdf and I got limit!!!
  27. [R1] 1/5 · GB Bad support: Consistently created incorrect information, even when a link with the source content was provided and when prompts were used to steer away from this. Cost me hours in time to fix this myself, as I had to go through everything, fact check and clarify it and then re-design
  28. [R8] 1/5 · GB Not fully follow instructions: Claude doesn’t follow the instructions
  29. [R36] 3/5 · GB Claude: It is good but almost every answer is wrong
  30. [R65] 1/5 · AU Lost work and hallucinated: Started out really good. Now it’s like other platforms. Hallucinating. Losing a days work. Just forgot the chat. Crashing. Saying it will get back to you and working on it. Never does. This was my favourite so it’s disappointing to write this.
  31. [R14] 1/5 · GB Do Not Go Near Claude. Its a total mess.: Do not go anywhere near this app. It is deteriorating by the day. Documents you upload are often not visible to the chat, and longer messages are treated as uploads that the chat now cannot read. You then have to upload them to the project files and tell the AI to read them before every reply. It is an absurd workflow. You also cannot upload larger docume
  32. [R32] 1/5 · GB All great, but this attachment limitations a bit ridiculous: I have a paid subscription and do not use super complex version much. More everyday task, and it’s so annoying I have to start a new chat right after a few screenshots uploaded to it.
  33. [R18] 5/5 · GB SpaceWrangler: I love Claude but app isn’t working on either of iPhone or iPad devices. Seems others are having same problem. Have submitted to customer service but no replies or updates. I get same message as others: something went wrong, try again that just loops.
  34. [R20] 1/5 · GB Projects not syncing on mobile: Recently my projects are not updating in my mobile app after working on them on desktop. Have gone through troubleshooting and nothing works.
  35. [R49] 4/5 · GB Works Great except for the login issue: Everytime I launch the app Im met with a “Something went wrong” Screen and hasn’t been fixed in weeks!!
  36. [R83] 1/5 · AU Can’t sign in: I open the link in my email and it signs me in on the browser and not the app. What’s the point of this app?
  37. [R64] 1/5 · AU Lack of memory between pages: I have been using Claude for a very long project and regularly a chat page runs out. It is rage inducing I can’t go get a next page like in ChatGPT and continue. A Clause page runs out sooner than you think! You have to teach Claude everything in the new page all from scratch, taking away previous chat space! Claude claims it is to avoid leakage. Yes I had leaking f
  38. [R23] 1/5 · GB Not good: The model is quite arrogant and condescending from time to time. Too many stop this and do that like responses..
  39. [R24] 1/5 · GB LLM not AI: Don’t trust it to be able to read what you ask or anything it answers with. It will be deliberately argumentative and hedge. It is rude. It builds straw man arguments. But there’s no reasoning or analysis, just finding something from its corpus that roughly fits the shape of your enquiry.
  40. [R27] 1/5 · GB 4.8 is like talking to a kid: Token use is a bit better - that is the positive, but that is about where it ends. It is more irritating, it doesn’t listen (or rather read) properly, and it is too verbose. I honestly have the impression to be talking to a kid. I don’t like the direction of travel. Decreased rating to 1: Sonnet 5 is unacceptable. It is a belligerent kid. If something offends your wo
  41. [R47] 1/5 · GB Logic: Agreed what I was saying was logical, but still showed great stubbornness and not conforming even though what it read it new to be sound
  42. [R21] 1/5 · GB TTS Voice: What are you doing Anthropic??? Why do you keep messing with Mellow’s voice??? You have now changed it completely!!!!
  43. [R31] 1/5 · GB Is it worth £20 for Pro?: Can’t use the new model in Europe… Multiple bugs which are not addressed for a months hence, I will discontinue my subscription. More often can’t add to chat more than one photo at once.Voice keep interrupting itself is very annoying for a months. Not impressed with Anotropix. Back to Open AI.
  44. [R48] 1/5 · GB Amazing Models, Buggy and useless app: The models are great but the app is cheap and vibe coded. Remote controlling the session is a joke: it’s barely working, severely castrated. Voice dictation is worse than even Apple’s - and that was bad! Why can’t you just use whisper models for voice input?! It’s maddening how bad transcriptions are.
  45. [R62] 2/5 · AU Still can’t add calendar events iPhone: Thanks for the last update as audio voice chats via headphones works now. Calendar events can’t be added on iPhone 17 pro, it has full access to my calendar but won’t create events after trying a lot of different ways.
  46. [R4] 1/5 · GB Constant outages: Get frequent service unavailable messages, but getting this company to live up to their responsibilities under UK consumer law is impossible. Credit card chargebacks are the only way.
  47. [R11] 2/5 · GB Not recommended for Chinese writing: I write novel and ask for feedback from Claude. I think it (Sonnet 5 at least) does not have a good grasp of the diction and its cultural understanding is not quite accurate, actually almost biased.
  48. [R35] 3/5 · GB I don’t know what is going on with Claude ai: I started using this about 8 weeks ago and it was fine, I know that it resets after 5 hours and you have to wait again for it to reset which is fine on a free plan. However because I was nearing the end of my large project approx 50k words it told me I had used 93% of the space and it would reset, fine. It would only let me have one sentence before it
  49. [R7] 5/5 · GB Locked out and sad: I’ve tried all the fixes but nada, I’m very sad Claude is one of the best in the market but for some reason it just won’t play anymore.
  50. [R67] 1/5 · AU Claude Pro is a scam: Do not subscribe to Claude Pro, it is a scam. If you check reddit you’ll see how many users subscribe to Pro only to hit the extremely restrictive usage limits. You are better off staying on the free account. Once you hit the usage limit in Pro you can’t use anything until they reset. At least with Free you can keep using smaller models. Once you hit the limit on Pro your acc
  51. [R77] 3/5 · AU Not as good as I was hoping it would be: I wanted to repurpose some blog posts for use in newsletter articles - I provide links to the blogs and also sample of previous newsletters. The output was completely bizzarre and had made up facts. I was very surprised because I’d thought it was a relatively straightforward request.

Synthesized from 100 recent App Store reviews · updated July 2026 · View on the App Store