Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

ButterflyMX vs ChatGPT

ButterflyMX 4.9★ · Free to download 40
Winner ChatGPT
ChatGPT 4.8★ · Free + IAP 75

ChatGPT is the clear winner due to its broad utility and positive impact on productivity, despite some user frustrations with restrictions and occasional inaccuracies, while ButterflyMX struggles with fundamental reliability and user experience issues.

Full reviews: ButterflyMX · ChatGPT

ChatGPT offers a wide range of assistance from academic help to creative writing, though users sometimes find it overly restrictive or inaccurate. ButterflyMX, an access control app, is praised for convenience when it works, but is plagued by frequent reliability issues, poor user interface, and unresponsive customer service.

Head to head

Features & Functionality edge: ChatGPTR5R8R11R20
ButterflyMX ButterflyMX users appreciate the convenience of opening doors remotely and granting visitor access, with some praising its video quality R5R8R11R20. However, many report issues with delivery codes not working, the inability to update visitor passes, and a lack of essential features like Apple Watch complications or CarPlay integration . Some also find the app's core function of seeing visitors before granting access to be poorly implemented .
ChatGPT ChatGPT is lauded for its versatility, assisting with research, writing, brainstorming, and even outfit selection . Users particularly value its ability to save time and organize thoughts . However, many express frustration with restrictions, limitations on image generation, and a perceived 'nerfing' of features with updates R72. Some also report issues with image quality and the app not making requested changes .
Ease of Use edge: ChatGPTR20R23R32R44
ButterflyMX While some ButterflyMX users find the app simple and easy to use R20R23R32R44, a significant number complain about its poor design, confusing UI, and lack of intuitive features R1. Specific issues include an obnoxiously loud notification sound that cannot be changed, difficulty scrolling through many doors, and the Apple Watch app requiring the phone to be on .
ChatGPT ChatGPT is generally considered user-friendly for its core function of generating text . However, some users find it frustrating to get the desired results, often requiring multiple prompts or 'fighting' the AI . There are also complaints about options moving frequently and the app not recalling previous conversations .
Reliability & Performance edge: ChatGPTR10R15R18R19
ButterflyMX ButterflyMX suffers from significant reliability issues, with many users reporting that the system is frequently down, doesn't work on the first try, or glitches R10R15R18R19. Specific complaints include the app not updating in real-time, keys randomly deleting, and connection problems R18. Some users even report being locked out due to the app's unreliability R43.
ChatGPT ChatGPT is generally seen as reliable for its core function . However, users do experience occasional issues such as the app crashing, pages becoming unresponsive, or network problems . Some also note that it sometimes fails to generate images as requested or stops midway through creation .
Price & Value tieR1R30R51R10
ButterflyMX ButterflyMX is free to download, but users perceive it as an 'over convolution' that doesn't need to be an app, questioning its value compared to simpler access methods like keys or NFC cards R1R30R51. Some feel it's a 'terrible system' and a 'waste of time or money' for buildings R1R10.
ChatGPT ChatGPT offers a free tier, but many users feel significant features are paywalled, pushing them towards a paid subscription R75. While some subscribers find value in the Plus version, others feel it doesn't offer enough improvement or that the free version is 'pointless' . There are also complaints about pricing changes and needing a new account for business use .
Customer Support tieR4R10R40R57
ButterflyMX ButterflyMX receives strong criticism for its customer service, with users describing it as 'awful' and unresponsive to feedback R4R10R40. One user reported their building's system being down for over six months with the company blaming the building's WiFi, despite evidence to the contrary R57.
ChatGPT There are no direct mentions of customer support experiences for ChatGPT in the provided reviews. However, some users express frustration with the company's policies and perceived lack of responsiveness to user feedback regarding feature limitations and 'nerfs' R4.
Pick ButterflyMX if

Pick ButterflyMX if your building or community already uses it and you prioritize the convenience of keyless entry and remote access, and are willing to tolerate occasional reliability issues R5R20R23R44.

Pick ChatGPT if

Pick ChatGPT if you need a versatile AI assistant for writing, research, brainstorming, or general information, and value its ability to save time and organize thoughts, even if it means navigating some restrictions or occasional inaccuracies .

Evidence note: The evidence for ButterflyMX is heavily skewed towards negative experiences, particularly regarding reliability and customer service, despite its high lifetime rating. ChatGPT's reviews are more balanced, with strong praise for its utility but also significant complaints about restrictions and occasional performance issues.

Frequently asked

Does ButterflyMX offer good customer support?
No, ButterflyMX receives strong criticism for its customer service, with users describing it as 'awful' and unresponsive to feedback, with some reporting system outages lasting months without resolution R4R10R40R57.
Can ChatGPT generate images for free?
ChatGPT's free tier has limitations on image generation, with users reporting restrictions on the number of images per day and some features being exclusive to the paid Plus version R72R75R87.
Is ButterflyMX reliable for building access?
Many users report that ButterflyMX is not dependable, with the system frequently being down, not working on the first try, or glitching, leading to situations where residents can be locked out R10R15R19R43.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] ButterflyMX 5/5 · US FANTASTIC: I can leave my keys behind… And I can let visitors and friends in the building without leaving my apartment🙌🏽
  2. [R8] ButterflyMX 5/5 · US Fast and efficient: Works great. Works from a distance
  3. [R11] ButterflyMX 5/5 · US Clear Video: Perfect system no flaws and never fails
  4. [R20] ButterflyMX 5/5 · US Simple and Easy: Make access and entry simple and easy to use especially when we need to open doors remotely.
  5. [R23] ButterflyMX 5/5 · US Excellent App for Secure Access: I’ve had a great experience using ButterflyMX. The app is easy to use, reliable, and makes building access incredibly convenient. Being able to see visitors and grant access directly from my phone gives me peace of mind and saves a lot of time. The interface is clean, the video quality is good, and everything works smoothly. Highly recommended for anyone looking fo
  6. [R32] ButterflyMX 5/5 · US Easy and dependable: Super easy from the installation to everyday use with delivery, pin numbers and easily adjustable as tenants come and go
  7. [R44] ButterflyMX 5/5 · US Easy peasy: This app is a lifesaver. I don’t always have to bring my keys if I take my dog out for a walk or worry about losing them if I go to a party.
  8. [R10] ButterflyMX 1/5 · US Terrible system with awful customer service.: The Butterly system is truly terrible. If you’re considering this for your building literally a padlock on the front door would be better. Concretely, the system is always down. We’ve had it for several months now and I almost never have an experience where it works on the first try. This week the whole system is down and the solution is to “use a pin”
  9. [R15] ButterflyMX 3/5 · US It works well until it doesn’t: This app is used by the community I live in for access to our buildings. The app is fairly productive and useful until it glitches. It has happened more than once that because of the app my code doesn’t work even after uninstalling and reinstalling it on my phone.
  10. [R18] ButterflyMX 3/5 · US Love it when it works: This app is convenient and handy WHEN it works. I didn’t have issues with it for the first couple years, we use Butterfly as our building key for our clients. Lately it’s been deleting keys randomly and when I invite clients it won’t add to the key, right before deleting.
  11. [R19] ButterflyMX 2/5 · US Always an issue: Constantly having issues with this App. cant wait until i move so i no longer need it.
  12. [R1] ButterflyMX 1/5 · US This is yet another thing that doesn’t need to be an app.: I feel like the over convolution of an app that literally is just used to open. The door is bogus and childish. How is this any better than just giving people a key? Or heck a card with an NFC chip? I don’t care about this company enough to actually care more than this. Don’t waste your time or money on anything adjacent to this app. Goodb
  13. [R30] ButterflyMX 3/5 · US Another app: I dislike having to have another app on my phone just to get a package
  14. [R51] ButterflyMX 1/5 · US This is unnecessary: I had a perfectly fine intercom system in my building and now I have to install this spyware on my phone to open the door. Why? Who asked for this?
  15. [R4] ButterflyMX 1/5 · US Still awful despite years of feedback: The ButterflyMX system is still awful despite years of ignored feedback to the company. Find another solution from a company that cares about customer feedback and product improvement.
  16. [R40] ButterflyMX 1/5 · US Garbage app, garbage company: Awful company across the board. If you value customer service and quality products, find literally anyone else
  17. [R57] ButterflyMX 1/5 · US Lack of Support in Chicago: My building’s butterfly system has been down for 6+ months. Anyone who hasn’t updated the app still has access but anyone with an updated phone/app doesn’t have access. The building has replaced the unit multiple times and the problem has not been resolved. Butterfly claims the issue is the building’s WiFi but why would the app still work for a couple users? The call fu
  18. [R72] ChatGPT 3/5 · US Nerf the image time limit.: Love the cute images ChatGPT made,but the image limit pmo,IT RESTRICTED MY IMAGE MAKER FOR 20 HOURS
  19. [R75] ChatGPT 3/5 · US Image feature removed?: The new version can't add photos, images, or files? Do I have to subscribe to the Plus version for in-depth use? · translated
  20. [R87] ChatGPT 3/5 · GB More pictures: I like the image maker but need more a day on free
  21. [R43] ButterflyMX 1/5 · US Not Dependable: My apartment complex has this service as the host of its entrance gates. The service has constantly down and up in the year and a half I’ve been here. You never know which gate to use and you ought to hope you don’t forget your key card because the app is not reliable, if you do you can very realistically be locked out of your complex. Something is wrong with their network, it has

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store