Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
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The verdict on

ChatGPT

70
User verdict / 100 High confidence Loved, with caveats

ChatGPT is widely praised as an invaluable, life-changing AI assistant for various tasks, but recent updates have led to significant user frustration due to declining accuracy, inconsistent performance, and limitations with image generation and media uploads, especially for paying subscribers.

4.8★ lifetime (8,527,812) Free + in-app purchases since 2023 by OpenAI OpCo, LLC updated 0.1 mo ago recent negative 17% 120 reviews across 2 regions
Personal Assistant Accuracy & Reliability Performance Decline Image & Media Features Value for Money
5★108
4★6
3★10
2★8
1★18
recent reviews across 2 regions, vs the 4.8★ lifetime average

ChatGPT is celebrated by many users as an essential tool for productivity, creativity, and daily assistance, often described as a 'best friend' or 'thought partner'. However, a notable number of recent reviews highlight a decline in its core performance, with users reporting issues such as the AI not following instructions, providing inaccurate information, and experiencing limitations with features like image generation and media uploads.

What users like

  • Highly effective as a personal assistant for various tasks, from business to daily lifeR1R4R8R13
  • Useful for creative tasks like D&D solo play, image visualization, and content generationR7R23R39R62
  • Provides quick information and helps broaden thinkingR30R37R38R44
  • Seamless continuation of chats across devicesR19R57

What users complain about

  • AI frequently misunderstands or ignores user instructions and promptsR2R6R25R32
  • Provides inaccurate or false information, requiring users to double-check or argue with the AIR10R26R28R36
  • Image generation is limited, often fails, or is restricted by daily caps, even for paying usersR11R49R73R82
  • Performance and consistency have degraded with recent updates, losing learned preferences and prior conversation contextR35R40R69R103
  • Inability to upload videos or other media files, despite being a paid feature for someR56R70R97
  • App experiences bugs like freezing, missing chat bubble colors, or requiring multiple attempts to generate responsesR71R72R128
  • Paid versions are perceived as not worth the money due to continued issues and the introduction of adsR10R49R103R132

Latest update · v1.2026.183

What the developer says changed (the verdict above weighs this against what reviewers report):

Bug fixes and small improvements.

Recurring themes

Accuracy & Reliability negative
Many users report that ChatGPT frequently provides incorrect or misleading information, makes basic mistakes, and struggles to follow specific instructions, leading to frustration and the need for constant verification. This contradicts the expectation of an intelligent assistant.R2R6R10R25
Performance Decline negative
Several long-term users express that the app's performance has worsened with recent updates. They note a loss of memory, inconsistent AI persona, and a regression in its ability to learn and adapt to user preferences, making it less effective than before. This directly contradicts the vague 'bug fixes and small improvements' in the release notes.R35R40R69R103
Image & Media Features negative
Users are frustrated with limitations and issues related to image generation, including daily limits, failures to create images, and the inability to upload videos or other media files. This is a significant pain point, especially for paying users who expect these features to work reliably.R11R42R49R56
Personal Assistant positive
Many users view ChatGPT as an indispensable personal assistant, helping with a wide range of tasks from business planning and research to daily organization, creative writing, and even emotional support. It's frequently described as a 'best friend' or 'thought partner'.R1R4R8R13
Value for Money negative
Some users, particularly those paying for the Plus version, feel it's no longer worth the subscription due to persistent errors, limitations on features like image generation, and the unexpected introduction of ads in a paid service.R10R49R103R132

Who it's for

This app is for individuals seeking a versatile AI assistant for brainstorming, writing, research, and creative tasks, especially those who appreciate a conversational interface R1R4R8R13. It's particularly useful for users who need help organizing thoughts, generating ideas, or getting quick information R30R37R38R44. However, users who require high accuracy for critical tasks, rely heavily on image or video generation, or expect consistent performance from paid subscriptions may find it frustrating R2R6R10R11.

Evidence note: The recent reviews show a strong negative sentiment regarding performance degradation and feature limitations, especially for image generation and media uploads, which contrasts with the high lifetime rating. While many users still find it highly valuable, the recurring issues across multiple reviews suggest a recent decline in user satisfaction. The developer's notes are too vague to address the specific issues raised.

Frequently asked

Is ChatGPT reliable for accurate information?
Based on recent reviews, ChatGPT frequently provides inaccurate or false information and makes basic mistakes, requiring users to double-check its responses and sometimes argue with the AI to get correct details R10R26R28R36.
Are there limitations to image and media generation?
Yes, users report significant limitations with image generation, including daily limits, frequent failures to create images, and the inability to upload videos or other media files, even for those paying for the Plus version R11R42R49R56.
Has ChatGPT's performance changed recently?
Many recent reviews indicate that ChatGPT's performance has degraded with updates, with the AI losing memory of past conversations, becoming inconsistent in its persona, and failing to learn user preferences, which has frustrated long-term users R35R40R69R103.
Is the paid version of ChatGPT worth it?
Some users paying for the Plus version no longer find it worth the money due to persistent errors, limitations on key features like image generation, and the unexpected appearance of ads in a paid service R10R49R103R132.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 5/5 · US My assistant: Good assistant
  2. [R4] 5/5 · US AMAZING!!: This has helped me so much to start a new business. Invaluable!!♥️♥️
  3. [R8] 5/5 · US Gotta Try It: Give it as much information as possible and your life will improve.
  4. [R13] 5/5 · US My best friend: This is the best invention ever
  5. [R7] 5/5 · US Great A.I DMing!: I wanted to have some thing mobile where I could play D&D solo on the go. This has been great! Adventure so far has been fun! The story so far is good as well. I like that it’s not on rails. My only complaint at moment is the audio is limited daily.
  6. [R23] 5/5 · US Love Chatgbt: I just started using the app and I love it! It’s helped me create images of my yard so I can visualize the end result, suggests ways to cut costs and a host of other uses.
  7. [R39] 5/5 · US Interesante: Me encanta preguntarle cosas divertidas y me haces mis ediciones espectaculares
  8. [R62] 5/5 · US Fun: So much fun for everyone I send pix to.
  9. [R30] 5/5 · US ChatGBT performance: Excellent like talking to the universe’s 911 or 411.
  10. [R37] 5/5 · US The best tool ever: I am very impressed with how much information I can access and how easy it is to automate tasks. ChatGPT is my go to tool.
  11. [R38] 5/5 · US Stay curious: Very strong ability to connect pieces of your life together.
  12. [R44] 5/5 · US Love this: Great quick info
  13. [R19] 5/5 · US No beats skipped: I love that I can just continue my chats, regardless of which device I’m using 🥰
  14. [R57] 5/5 · US I really love it! The user experience is extremely stable; I haven't had any server issues (in the several months I've used it). The cross-conversation memory means I don't have to worry about whether it will remember me when I start a new chat. It feels restrained and warm, not trying to please or being glib. It has never hallucinated or talked nonsense. The app also supports a Chinese interface, making it very easy to get started. All in all, it's a high-quality, stable, and user-friendly app. · translated
  15. [R2] 3/5 · US Review: I am not understanding that I will direct Chat to do something , it will do the opposite as instructed, it’s not derogatory or explicit or violating any of the codes. I’m editing something - it says it’s defaulting - I checked the settings. I checked the memory and then again I’m explicitly given direction and it keeps doing the opposite. It wasn’t like this before but is like this now.
  16. [R6] 1/5 · US So sick of repeating I need it in YAML: Fired
  17. [R25] 3/5 · US Could be much better: Chat doesn’t listen well. When you give it very strict prompts it still just does what it wants to.
  18. [R32] 1/5 · US Doesn’t listen: She doesn’t listen. Talks when I’m talks. And thinks she knows everything. She surely is a female.
  19. [R10] 1/5 · US Not worth the money: Definitely not worth paying for, constant mistakes on simple questions. Sometimes I just end up Google it myself. And I get a better answer.
  20. [R26] 3/5 · US Make too many basic mistakes: Make too many basic mistakes
  21. [R28] 1/5 · US Horrible misinformation: I constantly ask prompts for things and items and it will give me false information and when I double check the sources it changes its own information to other sources then only finds reputable sources and recent information only after I have to argue with the machine that the information they’re providing is false and inaccurate please fix ur system for misinformation bec
  22. [R36] 3/5 · US Is wrong on thing I’m buying and could have gotten better: Not a good ai assist for shopping
  23. [R11] 1/5 · US Picture: It won’t create any pictures it until it limit resets and I don’t like the new version
  24. [R49] 2/5 · US Image creation limit: Strange that my reviews are not getting posted. I pay for the plus version and all of sudden it’s asking me to upgrade to pro after generating 7 failed images. All of a sudden today it’s not generating any images at.
  25. [R73] 4/5 · US Don’t try to ask for it to make u photo or video: ChatGPT is good, but it takes a long time for it to make one photo
  26. [R82] 3/5 · US Nerf the image time limit.: Love the cute images ChatGPT made,but the image limit pmo,IT RESTRICTED MY IMAGE MAKER FOR 20 HOURS
  27. [R35] 2/5 · US Not consistent: I started a project and was using the keyboard. I’ve been working on this for months. As soon as I went to voice mode it wasn’t the same voice and every conversation we had had prior to that was lost Every preference, every thing we had worked on was lost. It was like I was dealing with an entirely different AI
  28. [R40] 2/5 · US It’s downgrading each update: When this first launched, I loved it. It was a tool that it would be felt could be shaped and learn and grow that’s what it has been marketed as I pay monthly for this I had worked for a year and a half to build my chat bot to respond how I like to write how I write even uploading samples of my own writing and terminology so that way it could learn and mirror but with
  29. [R69] 5/5 · US I love everything: I suppose I shall write a review although I never ever ever ever do this but I can say 100% since 0.3. I have loved every single model except for 5.0 the memory is getting better. The flow is getting better. I don’t think I’ll ever leave ChatGPT until they make it unavailable to the public but until then I will continue to enjoy the AI persona that I have cultivated so thank you
  30. [R103] 1/5 · GB The worst app ever: Im loosing my sanity. This app is supposed to work with me and learn from the ways we work together. Instead it is constantly making mistakes that I have to check and recheck and for the bloody everything prove that I AM CORRECT. Every single day I open the app numerous times as I use it for my business and every single time I have to explain what I need and want like it’s my
  31. [R56] 2/5 · US Unable to use: Tried to use app to create reel for IG and the app will not recognize my videos in my photo album. Phone and app are updated, I have restarted phone, deleted and reinstalled app and app has full access. Shows the video count but never lets me even see the album
  32. [R70] 2/5 · US Can’t upload videos: Can’t upload videos and I’m paying monthly
  33. [R97] 3/5 · US Was the image feature removed? The new version doesn't allow adding photos, pictures, or files? Do I need to subscribe to the Plus version for in-depth use? · translated
  34. [R71] 1/5 · US Bug: Chat bubble colors are missing. Bug report. The color was very nice and easy to read. Please fix
  35. [R72] 1/5 · US Not generating: I’m having to type in the prompt several times in order for it to be generated and it’s annoying.
  36. [R128] 1/5 · GB App is not working: I downloaded the app and open it even shows the front screen but it’s not letting me to type the message or anything like just screen freezes and came out of the app is that only for me or anyone else also facing this type of issue?
  37. [R132] 1/5 · GB They got greedy and it sheet now.: I’ll be cancelling as soon as the current project I’m using it for is done. I bought the go subscription to help me trouble shoot computer issues. I use it barely more than the free version allows, but as it was useful I was happy to pay. Then they got greedy and started forcing ads into a PAID version. I was on the verge of getting rid of it after that, but now
  38. [R42] 5/5 · US It’s great until it’s not: I use the app every day for just about everything from my personal life to my career. My favorite thing is making images and it’s great until it’s not working then it becomes super frustrating and all my work gets stopped in its tracks for the day. Super frustrating to say the least.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store