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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

GetYourGuide vs Viator Tours & Attractions

GetYourGuide 4.9★ · Free to download 75
Winner GetYourGuide
Viator Tours & Attractions 4.9★ · Free to download 70

While both apps offer a wide selection of tours, GetYourGuide has a slight edge due to its more consistent app performance and better customer service in resolving issues, despite both platforms having similar challenges with third-party operators.

Full reviews: GetYourGuide · Viator Tours & Attractions

GetYourGuide and Viator both serve as popular platforms for booking tours and attractions, with users appreciating their wide selection and ease of booking. However, both face similar criticisms regarding customer service, refund policies, and issues with third-party tour operators, leading to mixed user experiences.

Head to head

Features & Selection tieR5R8R11R14
GetYourGuide GetYourGuide is praised for its extensive offerings, making it easy to find and plan activities for various trips, including last-minute bookings R5R8R11R14. Users appreciate the variety of tours and excursions available R5.
Viator Tours & Attractions Viator is also highly regarded for its wide selection of tours and attractions, offering both popular and off-the-beaten-path adventures . Users find it helpful for planning trips locally and internationally .
Ease of Use & App Performance edge: GetYourGuideR1R6R7R14
GetYourGuide Many GetYourGuide users find the app easy to navigate, plan, and book tours, with a straightforward interface R14. However, some report significant issues with app functionality, including frequent crashes, difficulty logging in, not receiving verification codes, and problems sharing booking details R1R6R7.
Viator Tours & Attractions Viator is generally considered easy to use for booking tours . However, users frequently report login issues, difficulty adding or changing payment methods, problems viewing past bookings, and glitches with linking online bookings to the app . Some find the search functionality frustrating .
Reliability & Support edge: GetYourGuideR2R3R4R5
GetYourGuide GetYourGuide has mixed reliability. Many users report smooth experiences with tours running as scheduled and good communication R2R5. However, others face significant issues like last-minute cancellations, tickets not working, guides not showing up, and tours being rescheduled without proper notification R3R4. Customer service is described as excellent by some , but horrible and unhelpful by others, especially when issues arise with uninsured operators or refunds R4.
Viator Tours & Attractions Viator's reliability is also inconsistent. Some users have consistently positive experiences with tours and service . However, many report tours being canceled last minute, operators not showing up, or itineraries not matching the experience . Customer service is frequently criticized for being unhelpful, especially with refunds for canceled or problematic tours, and for blaming the guest .
Price & Value edge: Viator Tours & AttractionsR2R5R10R16
GetYourGuide Some GetYourGuide users perceive it as offering reasonable prices and good value R2R5. However, others report tours being overpriced, charging double or triple the window prices, or having hidden additional payments R10R16. There are also instances where advertised inclusions, like costumes, were not provided .
Viator Tours & Attractions Viator is praised for offering good deals and fair prices . Some users note saving hundreds of dollars . However, there are complaints about being charged extra for services like airport pickup or tours not delivering the expected value for the price .
Pick GetYourGuide if

you prioritize a generally smoother app experience and potentially better customer service when issues arise, especially for booking a wide variety of tours globally R14.

Pick Viator Tours & Attractions if

you are looking for a vast selection of tours and attractions with potentially good deals, and you value a straightforward booking process .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. The evidence for both apps regarding customer service and tour reliability is mixed, with many positive experiences balanced by significant negative ones, indicating that the quality of the third-party tour operators heavily influences user satisfaction for both platforms.

Frequently asked

Do GetYourGuide and Viator force you to download their apps?
Yes, both GetYourGuide and Viator have reviews indicating that users are sometimes forced to download the app to access their tickets or booking details, even if the booking was made online R1R39R41R64.
How do GetYourGuide and Viator handle tour cancellations?
Both GetYourGuide and Viator users report issues with last-minute tour cancellations, sometimes with little to no notice, leading to significant inconvenience R3R41R47. While both platforms process refunds, users often express frustration with the process and the lack of proactive support in finding alternatives R4R47.
Are the prices on GetYourGuide and Viator competitive?
Prices on both platforms receive mixed feedback; some GetYourGuide users find prices reasonable and even cheaper than alternatives R2R5, while others report tours being overpriced or having hidden charges R10R16. Viator users often praise it for good deals and fair prices , but some experiences are deemed not worth the cost .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] GetYourGuide 5/5 · US Always comes through: I used gyg multiple times in the last few weeks for excursions and tours. It’s great for coming up with things to do in your area. Every time, it has worked like a charm from meeting point to starting time and so forth. It seems to be cheaper than the viator options but I don’t really know for sure. Anyway, reliable
  2. [R8] GetYourGuide 5/5 · US Need a little help planning? Use- Get your guide: When planning to go to Iceland I made a list of all the top things to do and see. I read many reviews on Get Your Guide from real people about each option. The ones we chose were spot on. I feel I was able to make educated decisions on what we would enjoy the most based on the feedback and accurate descriptions of the excursions we selected. Than
  3. [R11] GetYourGuide 5/5 · US Made out trip better: We took tours in London- as Ghost Tour, Seville- a tuktuk, Rome- a street food walking tour and a pasta making class. Every tour was small and intimate and a great way to get to know the area from a local. I will Keep using get your guide to get to know cities as I visit.
  4. [R14] GetYourGuide 5/5 · US GetYourGuide App Is Excellent: The GetYourGuide App is great because you can easily review, plan and book various attractions for your upcoming trip. It is very easy to navigate to different sections of the app. I highly recommend that you download and use the GetYourGuide App prior to departing on your next trip.
  5. [R1] GetYourGuide 1/5 · US Marketing forzado: Te fuerzan a descargar la aplicación si quieres ver los tickets que compraste en Internet.
  6. [R6] GetYourGuide 3/5 · US Need more options for sharing.: There needs to be an option to forward all the details of a trip, already booked, to another person. Or to add another persons name on the trip and then have them able to see all the info. I don’t have Google or AOL mail avail to me from my bookings.
  7. [R7] GetYourGuide 1/5 · US The payment window isn't appearing. It asks for a reservation number to make an inquiry. What am I supposed to do? · translated
  8. [R2] GetYourGuide 5/5 · US NY to Niagara: Rozina was absolutely wonderful! She was knowledgeable, amiable, thoughtful, humorous, and kind. The tour was interesting and exciting. We did the Journey Behind The Falls and the Boat Ride for a reasonable price. I recommend See Sight Tours if you’re visiting the Niagara Falls on the Canada side. Thank you, Rozina!
  9. [R3] GetYourGuide 3/5 · US Was #1 fan until this trip…: I was loving this company and app…booking on average over a dozen tours each summer vacation to Europe and telling anyone who would listen how superior they were to Viator. Fast forward to this trip to Italy, I started with 14 bookings. We were on a 11 hour flight from states to first leg in journey (Frankfurt Germany) and upon landing I received an email that they’d c
  10. [R4] GetYourGuide 2/5 · US Unreliable is issues crop up: Buyer Beware! GetYourGuide is just what it says it is, a planning and booking service. If something goes wrong, they cannot help you so you’re on your own if a venue or booking has issues. Refunding you after the fact is the best they can do.
  11. [R10] GetYourGuide 1/5 · US Overpriced & Underdelivered: Don’t trust blindly the operator, check reputation in other sources. Double or triple check on details. They offered packages with non operating options, charging even three times window prices.
  12. [R16] GetYourGuide 1/5 · US Charged double for nothing: They charged 168$ for something I could’ve gotten for less than 88$ with no guide and no amenities to go with it. I mean dang. I freaking tshirt would have been nice for what was charged
  13. [R39] GetYourGuide 1/5 · US Forces an app on you: All I want are my tickets, but the app doesn't send the verification code to my email. Fine I will make an account on this app I did not want or need to download. Very agitating
  14. [R41] GetYourGuide 2/5 · US Our expensive boat tour cancelled last minute.: Waiting on the refund; so maybe the Marseille boat trips are not reliable or vetted on this app. Also having to download the app to get the tickets you paid for and directions to meetup is extremely not cool.
  15. [R64] Viator Tours & Attractions 1/5 · US Forced to download app: I was forced to download the Viator app in order to access the tickets to the Van Gogh museum. I will never use this service again.
  16. [R47] GetYourGuide 1/5 · US My Trip Was Canceled the Night Before: The app allowed a trip to be canceled less than 12 hours before departure, after I had already rearranged my schedule and made preparations. Such last-minute cancellations create serious inconvenience for customers. Platforms like this should have clearer cancellation policies and better protections for users. Still waiting for my refund.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store