Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

GetYourGuide vs Booking.com

GetYourGuide 4.9★ · Free to download 75
Winner Tie
Booking.com 4.8★ · Free to download 70

GetYourGuide is better for booking tours and activities, while Booking.com excels at hotel and accommodation reservations.

Full reviews: GetYourGuide · Booking.com

GetYourGuide is praised for its wide selection of tours and activities, easy booking, and good customer service for issues, though some users report cancellations and app glitches. Booking.com is a long-standing favorite for hotels with easy cancellation, but faces criticism for hidden fees, unreliable bookings, and poor customer service for complex issues.

Head to head

Features & Offerings tieR2R6R8R11
GetYourGuide GetYourGuide is highly regarded for its diverse range of tours and excursions, with users finding it great for discovering things to do and booking unique experiences like ghost tours, tuk-tuk rides, and cooking classes R2R8R11. Many appreciate the ability to read reviews from real people to make informed decisions R8. However, some users wish for more options for sharing trip details with others R6 and occasionally find the offerings not as extensive as hoped .
Booking.com Booking.com is primarily known for its extensive hotel and accommodation options, with users consistently finding great deals and a wide selection globally . However, users report difficulty booking attractions through the app R63. There are also complaints about misleading pricing, with final fees and taxes not always included in the initial display R66R73R110R112.
Ease of Use & Reliability edge: GetYourGuideR1R14R19R20
GetYourGuide GetYourGuide is generally praised for its easy-to-use interface, simple navigation, and seamless booking and reservation changes R14R20. Users appreciate the digital tickets and clear meeting points . However, some users experience significant app functionality issues, including frequent crashes , difficulty logging in or receiving verification codes , and problems viewing bookings made with different emails R19. There are also complaints about being forced to download the app to access tickets R1.
Booking.com Booking.com is often described as user-friendly and easy to navigate for hotel bookings . Many users find the cancellation process straightforward . However, a significant number of users report issues with the booking process itself, calling it not user-friendly and experiencing difficulties modifying stays . There are also reports of the app requiring frequent updates and issues with payment methods .
Booking Reliability & Issues edge: GetYourGuideR3R5R8R10
GetYourGuide GetYourGuide often provides reliable experiences, with tours working "like a charm" R5 and accurate descriptions R8. However, users report significant issues with cancellations, sometimes last minute R3, and problems with tickets not being received or not working at venues R28. There are also instances of tour operators changing times without clear communication R15 or guides not showing up . Some tours are described as overpriced or under-delivered R10R16.
Booking.com Booking.com users frequently report issues with booking reliability, including confirmed bookings being later cancelled by hosts , double bookings , and even fake listings . Hotels sometimes deny confirmed date changes or rooms are unavailable upon arrival . There are also complaints about hotels being dirty or not as advertised R73.
Customer Service & Support edge: GetYourGuideR4R26R28R29
GetYourGuide GetYourGuide receives mixed reviews for customer service. Some users praise excellent customer service for resolving issues quickly via WhatsApp R29 and for working with them to change bookings and offer gift codes R26. However, a significant number of users describe customer service as horrible, unhelpful, and unresponsive R4R45R49. Issues include difficulty getting refunds R4, being told to re-purchase tickets after payment issues R28, and slow escalation processes R49.
Booking.com Booking.com's customer service is a major point of contention. While some users report positive experiences with problems being solved right away , many describe it as terrible, rude, unaccommodating, and unhelpful . Users struggle to cancel reservations or modify dates , and report difficulty getting refunds or waiving cancellation fees . There are also complaints about customer service siding with fake listings and not taking responsibility for booking errors .
Price & Value tieR2R5R10R16
GetYourGuide GetYourGuide is sometimes perceived as offering reasonable prices for tours R2 and potentially cheaper than competitors R5. However, several users complain about tours being overpriced, charging double or triple the window prices for options that may not even be operating R10R16. There are also instances of additional, unexpected payments required at the venue . Some users also report not receiving promised discount codes .
Booking.com Booking.com is often praised for offering great rates and deals on hotel stays . However, a common complaint is that the initial prices shown do not include final fees and taxes, leading to unexpected higher costs R66R73. Users also report being charged foreign transaction fees without warning when prices were displayed in USD R110R112 and being double-charged for reservations . Some users find that booking direct with hotels can result in better or equal rates R73.
Pick GetYourGuide if

you are primarily looking to book tours, excursions, and activities, especially if you value a wide variety of options and a generally easy booking experience, and are comfortable using in-app customer service for quick resolutions R2R5R8R14.

Pick Booking.com if

you need to book hotels and accommodations, appreciate a large selection, and value easy cancellation policies for straightforward bookings .

Evidence note: Both apps have a significant number of negative reviews, especially concerning customer service and booking reliability, despite their high lifetime ratings. Booking.com's negative reviews are more numerous due to its larger user base.

Frequently asked

Can I book both tours and hotels on these apps?
GetYourGuide focuses on tours and activities, which users find extensive and easy to book R8R11R42. Booking.com is primarily for hotels and accommodations, with users reporting difficulty booking attractions through their platform R63.
How reliable are bookings on GetYourGuide?
GetYourGuide bookings are often reliable, with many users reporting smooth experiences R5. However, some users have experienced last-minute cancellations, tickets not being received, or issues with tour operators changing times R3R15R28.
Does Booking.com have hidden fees?
Yes, Booking.com users frequently report that initial prices shown do not include final fees and taxes, leading to unexpected higher costs R66R73. Some users also experienced foreign transaction fees when prices were displayed in USD R110R112.
Is customer service good for either app?
Customer service is a mixed bag for both. GetYourGuide has instances of excellent, quick support R29, but also many complaints of horrible and unhelpful service R4R45R49. Booking.com also has some positive customer service experiences , but a large number of users describe it as terrible, rude, and unaccommodating, especially for complex issues or refunds .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] GetYourGuide 5/5 · US NY to Niagara: Rozina was absolutely wonderful! She was knowledgeable, amiable, thoughtful, humorous, and kind. The tour was interesting and exciting. We did the Journey Behind The Falls and the Boat Ride for a reasonable price. I recommend See Sight Tours if you’re visiting the Niagara Falls on the Canada side. Thank you, Rozina!
  2. [R6] GetYourGuide 3/5 · US Need more options for sharing.: There needs to be an option to forward all the details of a trip, already booked, to another person. Or to add another persons name on the trip and then have them able to see all the info. I don’t have Google or AOL mail avail to me from my bookings.
  3. [R8] GetYourGuide 5/5 · US Need a little help planning? Use- Get your guide: When planning to go to Iceland I made a list of all the top things to do and see. I read many reviews on Get Your Guide from real people about each option. The ones we chose were spot on. I feel I was able to make educated decisions on what we would enjoy the most based on the feedback and accurate descriptions of the excursions we selected. Than
  4. [R11] GetYourGuide 5/5 · US Made out trip better: We took tours in London- as Ghost Tour, Seville- a tuktuk, Rome- a street food walking tour and a pasta making class. Every tour was small and intimate and a great way to get to know the area from a local. I will Keep using get your guide to get to know cities as I visit.
  5. [R1] GetYourGuide 1/5 · US Marketing forzado: Te fuerzan a descargar la aplicación si quieres ver los tickets que compraste en Internet.
  6. [R14] GetYourGuide 5/5 · US GetYourGuide App Is Excellent: The GetYourGuide App is great because you can easily review, plan and book various attractions for your upcoming trip. It is very easy to navigate to different sections of the app. I highly recommend that you download and use the GetYourGuide App prior to departing on your next trip.
  7. [R19] GetYourGuide 1/5 · US Poor functionality: Tried loading a booking made with wife’s email & my email. It wont show on my app. Poor service
  8. [R20] GetYourGuide 5/5 · US Accurate and Easy to Book: Been using GetGuide for any international or domestic trips. Awesome and easy transactions
  9. [R3] GetYourGuide 3/5 · US Was #1 fan until this trip…: I was loving this company and app…booking on average over a dozen tours each summer vacation to Europe and telling anyone who would listen how superior they were to Viator. Fast forward to this trip to Italy, I started with 14 bookings. We were on a 11 hour flight from states to first leg in journey (Frankfurt Germany) and upon landing I received an email that they’d c
  10. [R5] GetYourGuide 5/5 · US Always comes through: I used gyg multiple times in the last few weeks for excursions and tours. It’s great for coming up with things to do in your area. Every time, it has worked like a charm from meeting point to starting time and so forth. It seems to be cheaper than the viator options but I don’t really know for sure. Anyway, reliable
  11. [R10] GetYourGuide 1/5 · US Overpriced & Underdelivered: Don’t trust blindly the operator, check reputation in other sources. Double or triple check on details. They offered packages with non operating options, charging even three times window prices.
  12. [R4] GetYourGuide 2/5 · US Unreliable is issues crop up: Buyer Beware! GetYourGuide is just what it says it is, a planning and booking service. If something goes wrong, they cannot help you so you’re on your own if a venue or booking has issues. Refunding you after the fact is the best they can do.
  13. [R26] GetYourGuide 5/5 · US Trip: We are so excited to go on our first trip over to Spain. We have been told to use GetYourGuide and I’ve booked 4 places using this app. I did have a hiccup on one of the bookings not taking the time I chose and reached out to get the time changed. I have to say they worked with me and give me a gift code to use and I ended up booking a more expensive experience. I definitely would recommend
  14. [R28] GetYourGuide 1/5 · US Never received tickets after money was charges: I was buying 2 adult tickets for San Diego Safari.park for july 5th on july 3rd they take out the money and never receiv the tickets. Try to contact with agent and its saying that internet connectivity issue they will refund money issue in 3-5 business days. They told me buy the tickets again. So i try to purchased again same issue and reason afylter
  15. [R29] GetYourGuide 5/5 · US Issue with Voicher: Excellent customer service. Paid for a few different activities. An administrator at one of the events said the tickets were no good. iMessages the company on WhatsApp and the issue was resolved in >2mins. I recommend this company.
  16. [R16] GetYourGuide 1/5 · US Charged double for nothing: They charged 168$ for something I could’ve gotten for less than 88$ with no guide and no amenities to go with it. I mean dang. I freaking tshirt would have been nice for what was charged
  17. [R42] GetYourGuide 5/5 · US Amazing: I’ve used this app to book yours in Italy, Puerto Rico, and now Brasil! It’s so easy and they are great!
  18. [R63] Booking.com 3/5 · US Good: I use booming for ll my hotel needs, but trying to book attractions through booking won’t let m me, very frustrating
  19. [R15] GetYourGuide 3/5 · US Get you Guide & Operator Communication: Showed up at meeting point for tour and it had been rescheduled to hour and half later. Despite getting constant reminders in 19 AM meeting time . Tour operated indicated they tried to reach us . Idk - strange to get continuous reminders from Get Your Guide if your operator changed time 🥴
  20. [R66] Booking.com 3/5 · US Convenient if you avoid the sinister scammy parts: If you book a vehicle, it includes “insurance.” This is Booking.com’s “service” and it entirely independent from the rental company. This “insurance” is not usually honored and requires a police report. you are essentially wasting your money and will need to buy insurance again with the actual company. Additionally, the prices they show do not inc
  21. [R73] Booking.com 1/5 · US Disappointed: I booked a hotel in Trinidad, Colorado for 122.52. This place had high reviews so that’s why I went with it. I went to quality Inn website and they were only charging $78 for the room. The hotel charged another $25 for my friend’s dog, which did not say that I would Have to pay extra. This place is filthy, and there are stains all over the carpet. This hotel I would write it a -0.
  22. [R110] Booking.com 1/5 · US Got charged Foran transaction fees for the prices shown in the US dollars?: I recently made multiple bookings for hotels and day trips using Booking.com all the prices were shown in the US dollars. With no warning or indication that my credit card will be charged in a Foreign currency now I have close $200 in foreign transaction fees. I have other credit cards that do not charge for transaction fe
  23. [R112] Booking.com 1/5 · US Misleading! Be aware!: Shows the prices on the app in us dollars but charge you in euros. Customer service is non existent .
  24. [R45] GetYourGuide 1/5 · US Horrible customer service: The apps customer service is absolute horrible and helpless
  25. [R49] GetYourGuide 1/5 · US Customer Service is terrible: I just spent 45 minutes trying to book a trip. I could not get the promo code emailed to me. I called customer service twice. They told me it would take 24 to 72 hours to escalate the issue. I explained that I had already called twice and spent an hour working on this only to have them tell me oh well. The tour only had a few few spots left. They were very unaccommoda

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store