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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

GetYourGuide vs Tripadvisor

GetYourGuide 4.9★ · Free to download 75
Winner GetYourGuide
Tripadvisor 4.8★ · Free + IAP 60

GetYourGuide is better for booking tours and activities with generally positive experiences, while Tripadvisor excels as a comprehensive travel planning resource, though recent app changes have frustrated some users.

Full reviews: GetYourGuide · Tripadvisor

GetYourGuide offers a strong platform for booking tours and activities, with many users praising its ease of use and the quality of its guides, despite some issues with cancellations and customer service. Tripadvisor remains a popular resource for travel information and reviews, but recent app updates have negatively impacted its usability for some, particularly regarding map and list views.

Head to head

Features and Offerings edge: GetYourGuideR5R6R8R11
GetYourGuide GetYourGuide is praised for its wide variety of excursions and tours, making it easy to find and book activities for trips R5R8R11R14. Users appreciate the ability to review and plan various attractions R14 and find unique local experiences R11. However, some users desire more options for sharing trip details with others R6 and better filtering of reviews .
Tripadvisor Tripadvisor is a comprehensive resource for researching hotels, experiences, and things to do . It's seen as a good platform for finding breakfast ideas and generally provides everything needed in one app for planning, reviewing, and booking . However, some users are frustrated by the removal of the list view for nearby attractions, forcing a map-only interface R64R98R102R116.
Ease of Use tieR1R14R20R23
GetYourGuide Many users find GetYourGuide easy to navigate, plan, and book activities R14R20R23. The app is lauded for its straightforward interface and seamless booking and rescheduling processes R23. However, a significant number of recent reviews highlight issues with the app's functionality, including crashing R25, difficulty logging in or receiving verification codes R33R35, and being forced to download the app to access tickets R1.
Tripadvisor Tripadvisor is generally considered easy for planning and booking . However, recent updates have made the app less user-friendly for some, particularly the removal of the list view for nearby attractions, which many find clunky and unhelpful R64R98R102. Users also report issues with the app crashing or locking up .
Reliability and Support tieR3R4R5R13
GetYourGuide GetYourGuide is often described as reliable for bookings and excursions R5R20. Many users report positive experiences with customer service, especially for quick issue resolution via WhatsApp and help with rescheduling . However, a notable number of reviews cite significant reliability issues, including last-minute cancellations R3, tickets not being received or working , and poor customer service when problems arise R4. There are also serious concerns about tour operator vetting, with reports of uninsured companies and dangerous experiences R13.
Tripadvisor Tripadvisor is seen as a reliable source for information and research . However, when it comes to booking tours and activities, users report issues with cancellations and a lack of support when tour problems occur R86R92. Some users also complain about the platform removing reviews they don't like, questioning its reliability for unbiased feedback .
Price and Value tieR2R5R10R16
GetYourGuide GetYourGuide is sometimes perceived as offering reasonable prices R2 and potentially being cheaper than alternatives like Viator R5. However, several users report feeling overcharged, with tours costing double or triple what could be found elsewhere R10R16 or having hidden additional payments . Some also note that advertised inclusions, like costumes, were not provided .
Tripadvisor Tripadvisor reviews mention both expensive meals and good value, with some finding delicious food at reasonable prices . There are also reports of increased prices when redirected to partner sites for bookings and tickets being twice the cost of direct museum purchases . Charges for small drinks are also noted as expensive .
Quality of Experience (Tours/Guides) edge: GetYourGuideR2R11R17R18
GetYourGuide Many users highly praise the quality of tours and guides booked through GetYourGuide, describing them as knowledgeable, amiable, and providing great experiences R2R11R17. Small, intimate tours are particularly appreciated R11. However, there are also reports of extremely unorganized transport R18, tour guides not showing up , or being unhelpful , and negative experiences with local operators .
Tripadvisor Tripadvisor reviews frequently highlight excellent experiences with specific tour guides and staff, describing them as attentive, friendly, and knowledgeable . However, some users report disappointing experiences with specific venues or services, such as dirty windows at attractions , basic and cramped hotel rooms , or poor restaurant food and service .
Pick GetYourGuide if

You are primarily looking to book tours and activities and value knowledgeable guides and varied excursions R2R11R14. You are comfortable with a digital-first experience for tickets and communication .

Pick Tripadvisor if

You need a comprehensive platform for researching hotels, restaurants, and general travel information . You are comfortable with a map-based interface for finding nearby attractions R64R98.

Evidence note: Both apps have a mix of positive and negative reviews, with recent negative reviews for GetYourGuide often focusing on app functionality and customer service when issues arise. For Tripadvisor, recent negative reviews heavily emphasize changes to the app's interface, particularly the removal of the list view for nearby attractions. The free-to-download nature of both apps means that some negative feedback for GetYourGuide stems from friction around being forced to download the app to access tickets, which could be seen as a free-tier limitation for users who prefer not to use the app.

Frequently asked

Is GetYourGuide reliable for booking tours?
GetYourGuide is generally reliable for booking tours and activities, with many users reporting smooth experiences and excellent guides R5R20. However, some users have encountered issues with last-minute cancellations, tickets not working, or unhelpful customer service when problems occur R3R4.
Does Tripadvisor help with tour issues?
Tripadvisor is primarily a research and review platform, and while you can book tours through it, users report that the company does not offer much assistance when tour issues arise, often directing customers to resolve problems with the tour agents directly R86R92.
Are there issues with GetYourGuide's app functionality?
Yes, some GetYourGuide users report issues with the app's functionality, including frequent crashes R25, difficulty logging in or receiving verification codes R33R35, and the necessity to download the app to view purchased tickets R1.
Did Tripadvisor change its map view?
Yes, Tripadvisor recently updated its app, removing the list view for nearby attractions and forcing users to navigate solely through a map interface, which many long-time users find clunky and less useful R64R98R102R116.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] GetYourGuide 5/5 · US Always comes through: I used gyg multiple times in the last few weeks for excursions and tours. It’s great for coming up with things to do in your area. Every time, it has worked like a charm from meeting point to starting time and so forth. It seems to be cheaper than the viator options but I don’t really know for sure. Anyway, reliable
  2. [R6] GetYourGuide 3/5 · US Need more options for sharing.: There needs to be an option to forward all the details of a trip, already booked, to another person. Or to add another persons name on the trip and then have them able to see all the info. I don’t have Google or AOL mail avail to me from my bookings.
  3. [R8] GetYourGuide 5/5 · US Need a little help planning? Use- Get your guide: When planning to go to Iceland I made a list of all the top things to do and see. I read many reviews on Get Your Guide from real people about each option. The ones we chose were spot on. I feel I was able to make educated decisions on what we would enjoy the most based on the feedback and accurate descriptions of the excursions we selected. Than
  4. [R11] GetYourGuide 5/5 · US Made out trip better: We took tours in London- as Ghost Tour, Seville- a tuktuk, Rome- a street food walking tour and a pasta making class. Every tour was small and intimate and a great way to get to know the area from a local. I will Keep using get your guide to get to know cities as I visit.
  5. [R1] GetYourGuide 1/5 · US Marketing forzado: Te fuerzan a descargar la aplicación si quieres ver los tickets que compraste en Internet.
  6. [R14] GetYourGuide 5/5 · US GetYourGuide App Is Excellent: The GetYourGuide App is great because you can easily review, plan and book various attractions for your upcoming trip. It is very easy to navigate to different sections of the app. I highly recommend that you download and use the GetYourGuide App prior to departing on your next trip.
  7. [R20] GetYourGuide 5/5 · US Accurate and Easy to Book: Been using GetGuide for any international or domestic trips. Awesome and easy transactions
  8. [R23] GetYourGuide 5/5 · US Good Offerings & Interface: Straightforward and accessible user interface for travel planning. Made it easy to make multiple bookings across several days and to keep track of everything.
  9. [R3] GetYourGuide 3/5 · US Was #1 fan until this trip…: I was loving this company and app…booking on average over a dozen tours each summer vacation to Europe and telling anyone who would listen how superior they were to Viator. Fast forward to this trip to Italy, I started with 14 bookings. We were on a 11 hour flight from states to first leg in journey (Frankfurt Germany) and upon landing I received an email that they’d c
  10. [R4] GetYourGuide 2/5 · US Unreliable is issues crop up: Buyer Beware! GetYourGuide is just what it says it is, a planning and booking service. If something goes wrong, they cannot help you so you’re on your own if a venue or booking has issues. Refunding you after the fact is the best they can do.
  11. [R13] GetYourGuide 1/5 · US Injury: Booking on this app has put me on a tour that put my life in danger. We were on the tour and the tour driver drove us off a sand dune wrecking the vehicle and putting me in the hospital needing to have surgery. The company held no responsibility and made us pay for all the loss myself. Come to find-out the tour company is uninsured and unlicensed so they hold no legal responsibility for th
  12. [R2] GetYourGuide 5/5 · US NY to Niagara: Rozina was absolutely wonderful! She was knowledgeable, amiable, thoughtful, humorous, and kind. The tour was interesting and exciting. We did the Journey Behind The Falls and the Boat Ride for a reasonable price. I recommend See Sight Tours if you’re visiting the Niagara Falls on the Canada side. Thank you, Rozina!
  13. [R10] GetYourGuide 1/5 · US Overpriced & Underdelivered: Don’t trust blindly the operator, check reputation in other sources. Double or triple check on details. They offered packages with non operating options, charging even three times window prices.
  14. [R16] GetYourGuide 1/5 · US Charged double for nothing: They charged 168$ for something I could’ve gotten for less than 88$ with no guide and no amenities to go with it. I mean dang. I freaking tshirt would have been nice for what was charged
  15. [R17] GetYourGuide 5/5 · US Awesome: We had a great experience. Our guide made us feel safe and made sure no one stayed behind. It was so much fun. Definitely will do it again. !
  16. [R18] GetYourGuide 3/5 · GB Great App, awful experience.: The App is fantastic and very user friendly but the transport was extremely unorganised and it was not a good experience. Firstly I had chosen my pick up point which was confirmed by the App, we arrived at the pick up spot early and there was no sign of the bus. I contacted the company who told me we were at the wrong place, despite following the directions on the map
  17. [R86] Tripadvisor 1/5 · US Won’t help with tour issues: Good place to book tours, but we had lots of tour issues while visiting Italy & TripAdvisor did not help at all. I heard GetyourGuide is more helpful - so I will be using on my next trip.
  18. [R92] Tripadvisor 1/5 · US Dont use this company: This company is unprofessional and inconsiderate of there customers.. they have no issues taking your money and then make you try and resolve issues with tour agents rather through them where the trip or activity was booked. Then they waste your time transferring you from agent to agent which all are of no help and when you try to escalate it they tell you no supervisor is a
  19. [R25] GetYourGuide 1/5 · US Suckiest app ever: I love GYG to book excursions but it’s the most difficult app to use; it crashes so often I can’t handle it. I’m close to switching to viator or something because it drives me insane
  20. [R33] GetYourGuide 1/5 · US Too hard: Difficulty with signing up
  21. [R35] GetYourGuide 1/5 · US Doesn’t let me log in: It keeps saying it sending me a code but the code isn’t arriving. I’ve check spam and junk
  22. [R64] Tripadvisor 1/5 · US Nothing like breaking a perfect app for no reason: I’ve been using y’all for years, but I’ve got to find an alternative. This mapbox map thing is clunky and unhelpful As a user: I would like to see a list of things to do nearby. Clicking “Nearby” brings me to an infuriating map with no list view. I have no interest in zooming in to various pins on the map & clicking through them. Feels like y’a
  23. [R98] Tripadvisor 2/5 · US Removal of list view greatly reduces the usefulness of the app: Long time user. I have found the app incredibly useful when visiting a new city. Unfortunately the app will no longer show a list of sorted and filtered options. The only way to view results is on a map. I do like the map when looking for things close to me. Unfortunately this map view is useless when looking for options no
  24. [R102] Tripadvisor 1/5 · US NO LIST!: When searching for restaurants the results were available on a map AND a list view. No list anymore, it’s more difficult to navigate the choices.
  25. [R116] Tripadvisor 1/5 · US List View Gone: This used to be an incredible app. You could easily search what’s nearby and open now and get a LIST of restaurants. Now it only gives you a map view which is completely useless. Apparently this is some sort of update to push people towards using a map so you can see a bunch of little dot but no idea what the restaurants are until you tap on them. Whoever thought this was a good

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store