Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Slice vs Papa Johns Pizza & Delivery

Slice 4.9★ · Free to download 55
Winner Papa Johns Pizza & Delivery
Papa Johns Pizza & Delivery 4.9★ · Free to download 70

Papa Johns Pizza & Delivery generally offers a more reliable ordering experience and better value through consistent deals, while Slice struggles with app functionality and customer service despite supporting local pizzerias.

Full reviews: Slice · Papa Johns Pizza & Delivery

Slice aims to connect users with local pizzerias but faces significant issues with app functionality, order tracking, and customer support. Papa Johns Pizza & Delivery, while not without its own app glitches, is praised for consistent food quality, reliable delivery, and effective deals.

Head to head

App Functionality & Ease of Use edge: Papa Johns Pizza & DeliveryR1R12R18R29
Slice Slice users frequently report issues with the app's design, navigation, and core features, such as finding past orders, changing restaurants, or tracking deliveries R1R12R18. Some find it simple and easy to use for ordering R29.
Papa Johns Pizza & Delivery Papa Johns users also experience app bugs, including problems with logging in, resetting passwords, and reward redemption . However, many find it easy to use for ordering and appreciate features like quick ordering .
Order Reliability & Delivery edge: Papa Johns Pizza & DeliveryR2R8R10R11
Slice Slice users report frequent problems with orders not being received by restaurants, late deliveries, or incorrect items R10R16. Some users, however, praise timely delivery and delicious food R2R8R11R17.
Papa Johns Pizza & Delivery Papa Johns generally receives positive feedback for consistent quality and timely deliveries . However, some users report order cancellations without notice or issues with specific store service .
Customer Service & Support edge: Papa Johns Pizza & DeliveryR4R10R16R17
Slice Slice's customer service is a major pain point, with many users describing it as terrible, unresponsive, or powerless to correct mistakes R4R10R16. Conversely, some users praise excellent and helpful customer service, especially with rewards R17R19.
Papa Johns Pizza & Delivery Papa Johns users occasionally report issues with customer service being unhelpful or difficult to reach, particularly regarding app problems or local store issues R98. However, many reviews highlight excellent service from store staff .
Price & Value edge: Papa Johns Pizza & DeliveryR3R6R7R19
Slice Slice users frequently complain about exorbitant fees, including delivery and service fees, which can significantly increase the total cost of an order R3R6R7R32. Some users appreciate discounts and loyalty points that lead to free pizzas R19R31R47.
Papa Johns Pizza & Delivery Papa Johns users appreciate deals and discounts, especially the $6.99 pairings, which offer great value . However, some find the overall prices expensive after fees and report issues with promos not applying or gift cards not working R88R98R100R102.
Pick Slice if

you prioritize supporting local, independent pizzerias and are willing to tolerate potential app glitches and customer service frustrations R29R31.

Pick Papa Johns Pizza & Delivery if

you value consistent pizza quality, reliable delivery from a chain, and frequent deals, even if the app has occasional bugs .

Evidence note: Both apps are free to download, so there isn't a free-vs-paid asymmetry. The negative skew in recent reviews for both apps largely reflects common frustrations with delivery services and app performance, rather than a fundamental difference in their business models.

Frequently asked

Does Slice offer rewards or loyalty programs?
Yes, Slice offers loyalty programs where users can accrue points for rewards like discounts and free pizzas, with some users reporting a free pizza after a certain number of orders, such as eight R19R31R47.
Are there hidden fees when ordering through Slice?
Yes, Slice users frequently report hidden or exorbitant fees, including service and delivery fees, which can significantly increase the total cost of an order, sometimes turning a $27 pickup order into $40 R3R6R7R32.
Can I track my Papa Johns order in the app?
While Papa Johns has a 'Papa Tracker' feature, users report that it often does not work, making it difficult to know the status of their delivery R84.
Do Papa Johns coupons and deals always work in the app?
No, Papa Johns users frequently experience issues with coupons and discounts not applying correctly in the app, or gift cards not working, even when they are valid R88R98R100R102.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Slice 1/5 · US link to no where: forced to download app to see wait time on my pizza, I download the app sign up and my order is no where to be found on the app even though I used the same number and email. clicking the link drags me to order more pizza but I just wanted to know how long the pizza would take. waste of time
  2. [R12] Slice 3/5 · US Delivery tracking doesn't work .: App is good for ordering but it doesn't track the order at all. Never know where the delivery person is.
  3. [R18] Slice 1/5 · US Now a terrible app, no support, does not work: Not easy to use. Very difficult to use. I can’t even figure out how to get to the home screen, so I can’t change what restaurant I’m about to order from. Horrible design, does not work. Plus I used to have pizza points, they disappeared, where did they go? This used to be a great, convenient app and now it seems no pizza places in my area want to be p
  4. [R29] Slice 5/5 · US Simple: Easy to use Great local options
  5. [R2] Slice 5/5 · US Good Pizza: Always on time and very delicious food
  6. [R8] Slice 5/5 · US Food: Greatest food
  7. [R10] Slice 1/5 · US Not worth the trouble: Customer service for order mess ups seemed powerless in correcting mistakes other than offering a $1.00 refund or $5.00 app credit. Just order through the restaurant.
  8. [R11] Slice 5/5 · US ZENNYS PIZZA 4 life: PIZZA PASTA GOOD GOOD
  9. [R4] Slice 1/5 · US Went Downhill: Used to be great, but the customer service has gone way downhill and I likely won’t use this app anymore.
  10. [R16] Slice 1/5 · US Terrible customer service: Submitted an order through the app. I was told that my order was received, processed, and ready for pick-up. The store did not have my order in their system. Customer service was terrible and just left me on read… Not helpful at all.
  11. [R17] Slice 5/5 · US Great Good Food: Always delicious and customer service is excellent….
  12. [R3] Slice 3/5 · US I don’t know.: I like not having to talk to someone, but $12 to get it delivered like 10 blocks is too much.
  13. [R6] Slice 3/5 · US Mrs C: Fees are exorbitant, especially Pete’s delivery fee
  14. [R7] Slice 1/5 · US Service fee: $
  15. [R19] Slice 5/5 · US Amazing App: Any way you slice it-so worth using this app! We get a free pizza after so many orders, Customer Service and their chat is so helpful! Fun!
  16. [R31] Slice 5/5 · US Great App with benefits: I got this app because many of my local pizza eateries are on here. The app is straightforward and easy to use. You accrue points that lead to rewards such as discounts. Also, there are 10% discounts added to most of my orders just for using the app. The marketing and customer service team is very helpful. This app helps support local businesses, which is important for the
  17. [R47] Slice 5/5 · US Slice is a Great app‼️: You Slice all the time for our Italian deliveries. On time and a free pizza every eight orders from your favorite restaurant.
  18. [R32] Slice 1/5 · US Worth customer service: One of the worth place to order food, always delivered food with too much delay, no responsibility, always they changed they word when you chat with them, each one says something 100% different things, so expensive compared to other apps
  19. [R84] Papa Johns Pizza & Delivery 3/5 · US Pizza tracker: The app is good to order with but the papa tracker never works
  20. [R88] Papa Johns Pizza & Delivery 1/5 · US Promos: I have good promo coupons but the app isn’t letting me use them. Please look into your site and improve. Thanks!
  21. [R98] Papa Johns Pizza & Delivery 2/5 · US Discounts Don’t Always Apply: Several times I have received good offers via email or text message. When l go to Papa Johns website; l get messages informing me promised discount is unavailable. And good luck contacting the Papa Johns location preparing your order! There- l receive, ‘You have to order online.’ I end up paying full price- no discount. Disappointing experience that sadly occurs often
  22. [R100] Papa Johns Pizza & Delivery 1/5 · US Gift card issue: Every time I try to use a gift card on this app it never works. Even though I know the gift card has money on it. Very annoying they need to fix this problem.
  23. [R102] Papa Johns Pizza & Delivery 1/5 · US Coupon emailed: Papa John's emailed Us a 30% off coupon but our store doesn't take it. Rather than looking for other stores that do accept the coupon we just ordered and will not fall For it again. Great bait and switch. Well done, well done.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store