Shopify Point of Sale (POS) vs Shopify

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] Shopify Point of Sale (POS) 4/5 · US Great app!: Great overall experience! Easy and fast to use. The only problem is the receipt is hard to send via email or text to the customer, it is complicated to get the email/number correct. I have not yet used the new version and I hope that that small problem is solved. I totally recommend this app to all small businesses with Shopify! It is a very wonderful experience.
2. [R5] Shopify Point of Sale (POS) 4/5 · US X: All I want to do is email a receipt, why can't I do that thru the regular shop interface online!?
3. [R62] Shopify 4/5 · US Best: This is the best app yet It accepts giftcards and I like that my niece can buy stuff with the gift cadd I give them😳😳😳
4. [R68] Shopify 5/5 · US Great start!: I’ve been trying to update my old website and tried a number of different platforms. I found Shopify easy to use and set up. Pricing is reasonable as well.
5. [R3] Shopify Point of Sale (POS) 3/5 · US Stop changing the interface design.: It keeps changing and only gets worse.
6. [R49] Shopify Point of Sale (POS) 2/5 · US Can yall STOP with the updates??: The interface of the app changes every. damn. month. Who did you hire for this, and why are they perpetually dissatisfied with their own work? In a busy retail space when new employees get hired all the time, it’s a huge headache to re-learn how to use the app every couple of weeks. The checkout is different, the discounts are different, the buttons get shuffled a
7. [R63] Shopify 3/5 · US Glitchy: Please work on the app I hate that all my work gets erased if I turn my IPad sideways or if I have to look at something on a different window. The app still needs a lot of work
8. [R87] Shopify 3/5 · GB Issue going: I’ve encountered several frustrating issues while using the Shopify app that have impacted my workflow: Order Fulfillment Glitch: When fulfilling orders and scanning the tracking number, the app redirects me to the home page instead of confirming the tracking. I then have to go back to the orders page and manually confirm the order again, which is a repetitive and time-consuming proc
9. [R10] Shopify Point of Sale (POS) 1/5 · US HORRIBLE UPDATE: Please fix this, the newest update is ruining our in store sales. Every time someone checks out the buttons for cash go away and we had to force close and try and click it fast before the buttons disappear and then we have to force close the app between every purchase because the screen won’t clear and freezes and then doesn’t even give us an option to print a receipt. The new upd
10. [R13] Shopify Point of Sale (POS) 1/5 · US Awful update: What is going on with the POS Shopify app? This update is hiding checkout options when we need customers to pay. Freezing when an order is able to finish so we have to force close the app all day between purchases. Where in the world or how do you do an exchange??? The button says return or exchange but only gives return option. This app has become horrendous lately for our business
11. [R22] Shopify Point of Sale (POS) 2/5 · US What happened?!: This used to be a great app but now doesn't function properly. I loved the bar code scanner but now it almost never works. Same thing with the card reader it almost never connects causing loss in sales! I've tried using it on multiple devices and it's the same on all of them! I'm seriously considering changing platforms for my buisness.
12. [R90] Shopify 3/5 · GB Each update gets worse: I have been using shopify for 3 years now and used to be so good but with each update it gets progressively worse. The realtime page views section on the dashboard got removed so you can’t see if customers are viewing multiple pages in realtime now, I always have to restart the app to see any new add to carts or checkouts in the analytics section which is really frustrating
13. [R1] Shopify Point of Sale (POS) 1/5 · US Forgotten pin… locked out forever: Will not let you log in to change pin number if you forget. So the app is useless to me. Deleting until their AI can figure it out I guess…
14. [R61] Shopify 1/5 · US ⚠️WARNING⚠️: ⚠️‼️Before you download the app/create an account or pay for the subscription read this‼️⚠️ Please for the love of your sanity put your real name that’s on your id when it asks for it when creating the account I have spent 2 months talking with over 7 people for their support team to resolve the issue of my id not matching my name because I used my nickname (not my real name but an
15. [R67] Shopify 1/5 · US They do not inform you when your subscription amount changing and just bills u.: I have been struggling with my Shopify acc for a while and I thought I wouldn’t have to pay a lot of money bc it had said it would only charge 1 dollar a month and this month. This morning I was billed 40 dollars to my PayPal and I’ve already been struggling with money so now I’m in debt.
16. [R25] Shopify Point of Sale (POS) 1/5 · US Onboarding nightmare: I thought a washing machine had the worst UX but Shopify is a POS literally. I was trying to help someone receive payments and the app is stuck in the create a pin screen and nothing works. No support, just dead on delivery.
17. [R46] Shopify Point of Sale (POS) 1/5 · US Persistent Reader Connectivity Issue Unsolved: They clearly know this is an issue, but their solution has been to sell additional hardware that doesn’t actually solve the problem. They gaslight you into thinking you are the only one having the issue despite extensive evidence online that all merchants encounter these issues. As a 10 year customer, I’m looking elsewhere due to the impact this has o
18. [R79] Shopify 1/5 · US Bad customer service: Shopify has locked me out of my account due to suspicious activity and now won’t allow me to talk to anyone to resolve this issue and my orders are being affected. They can easily ruin a person website without even reaching out to ask what’s going on. On top of it you can’t get a live person. Nothing gets done over email and time passes and they seemingly don’t care if your r
19. [R119] Shopify 1/5 · US Customer support on escalated issue are slow: I can’t verify my id I have escalated the issue . All my pay out are paused. It’s been 5 business days nobody has reached out to help or fix it