Shopify Point of Sale (POS)

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R127] 5/5 · US Excellent: This app is the online store on your physical location.
2. [R12] 2/5 · US Meh: The app design is nice, super buggy. Have to constantly close app cause it hangs on trying to search items, at checkout trying to choose form of payment type, or when searching customer name. Huge potential but seems to drop the ball. **update** I did what the developer suggested, still hangs. Now when starting the app it will freeze then I have to force close app. Frustrating cause we have o
3. [R241] 5/5 · US SO useful: We use this daily in our showroom and have had very few issues with it!!
4. [R250] 5/5 · US Card reader does not stay connected: Our card reader disconnects all the time. It creates very slow transactions. :( Update: Shopify is constantly making updates and improving the app. They also have great customer service and receive feature requests!
5. [R6] 4/5 · US Great app!: Great overall experience! Easy and fast to use. The only problem is the receipt is hard to send via email or text to the customer, it is complicated to get the email/number correct. I have not yet used the new version and I hope that that small problem is solved. I totally recommend this app to all small businesses with Shopify! It is a very wonderful experience.
6. [R141] 5/5 · US Love It!: Easy to use.
7. [R174] 5/5 · US This is the best app I can use: This is the best app I can use for m Business
8. [R281] 5/5 · GB Very good app: Easy to use, everything from sales to refunds are simple. Great being able to offer email and text receipts to customers to cut down on unnecessary paper ones. Very versatile and slick system.
9. [R297] 3/5 · GB Ok: It’s an ok app. Search and quick sale functions are great. Card payments are a little slow. Takes a while to connect and have to explain to customers about activating contactless is a little tedious. But overall not a bad app.
10. [R4] 1/5 · US HORRIBLE UPDATE: Please fix this, the newest update is ruining our in store sales. Every time someone checks out the buttons for cash go away and we had to force close and try and click it fast before the buttons disappear and then we have to force close the app between every purchase because the screen won’t clear and freezes and then doesn’t even give us an option to print a receipt. The new upd
11. [R5] 1/5 · US Awful update: What is going on with the POS Shopify app? This update is hiding checkout options when we need customers to pay. Freezing when an order is able to finish so we have to force close the app all day between purchases. Where in the world or how do you do an exchange??? The button says return or exchange but only gives return option. This app has become horrendous lately for our business
12. [R7] 1/5 · US Recent update causing problems: For the second time this year (2026), a poorly optimized update was allowed to go live. Crippling the checkout process; slow non responsive interface, constant app crashes, failed checkouts & exchanges. If you are debating whether or not to use Shopify, avoid at all costs. They are pushing half baked AI imagined software updates onto us, and it will not end anytime
13. [R9] 2/5 · US What happened?!: This used to be a great app but now doesn't function properly. I loved the bar code scanner but now it almost never works. Same thing with the card reader it almost never connects causing loss in sales! I've tried using it on multiple devices and it's the same on all of them! I'm seriously considering changing platforms for my buisness.
14. [R17] 1/5 · US Persistent Reader Connectivity Issue Unsolved: They clearly know this is an issue, but their solution has been to sell additional hardware that doesn’t actually solve the problem. They gaslight you into thinking you are the only one having the issue despite extensive evidence online that all merchants encounter these issues. As a 10 year customer, I’m looking elsewhere due to the impact this has o
15. [R33] 1/5 · US Completely unreliable: Tap to pay constantly disconnects and needs to restarted to work and the Tap and Chip reader is effectively useless. It’s pathetic that I need to keep a backup Square reader around for when this app inevitably breaks down during an event.
16. [R34] 1/5 · US Tap on phone not working: Why is something so simple so complicated!!?! I don’t get why it never works. Annoying when you’re doing events and trying to sell
17. [R18] 2/5 · US Can yall STOP with the updates??: The interface of the app changes every. damn. month. Who did you hire for this, and why are they perpetually dissatisfied with their own work? In a busy retail space when new employees get hired all the time, it’s a huge headache to re-learn how to use the app every couple of weeks. The checkout is different, the discounts are different, the buttons get shuffled a
18. [R27] 1/5 · US Limited Grid Formatting: Came to write a review after months of irritation due to the app’s worst unnecessary update, you’re unable to customize your ‘smart grid’ layout by color. Sounds minor, but when you have multiple pages of no-sku item tiles that frequently change (i.e. seasonal items), there is nothing but a screen of grey tiles with zero way of differentiating or categorizing other than pa
19. [R45] 1/5 · US Why remove the colored tiles?: Please bring back the colored tiles. Visual organization is a thing.
20. [R46] 3/5 · US Stop changing the interface design.: It keeps changing and only gets worse.
21. [R25] 1/5 · US Pay for membership, lacks benefits: The app itself has decent features but what’s frustrating is that I pay for Shopify monthly and automatic discounts work on my website but not on POS. I have to manually create secondary POS discounts and apply them myself, because BOGO style discounts are not automatically applied. I’m a new vendor selling at trade-show events, I can’t afford $80 per month jus
22. [R26] 4/5 · US Needs inventory management: Everything’s pretty great except I want staff to have access to inventory but not all the reports
23. [R74] 3/5 · US No customer info?: It’s impossible to do returns because every single sale from contactless payment says “no customer”. We have to give customers a gift card as credit instead. Not great and an awkward experience for customers. You can’t do discounts with decimals point percentages off (like 12.22%) to get an even number on a sale item. So that makes us have to do manual discounts we have to app
24. [R184] 3/5 · US On the fence: While I love the sleek new look, I notice a few things have been taken away and now requires a paid upgrade to Pro. Something as simple as the ability to send the cart to a customer is no longer available unless you pay to upgrade? It’s been free for the 8 years I’ve been using it! Maybe I have more to learn so I will update my review but for now, I give it 3 stars
25. [R1] 1/5 · US Forgotten pin… locked out forever: Will not let you log in to change pin number if you forget. So the app is useless to me. Deleting until their AI can figure it out I guess…
26. [R2] 1/5 · US Brutal: If you’re logged in, you can never log out.
27. [R10] 1/5 · US Onboarding nightmare: I thought a washing machine had the worst UX but Shopify is a POS literally. I was trying to help someone receive payments and the app is stuck in the create a pin screen and nothing works. No support, just dead on delivery.
28. [R20] 1/5 · US Can’t set up: I’m trying set up my POS app. I have an iPhone 15 and I cannot get past making a pin. It says no staff member found for onboarding. Please help asap
29. [R24] 1/5 · US 10 years on Shopify: Customer service is a joke. Buyer beware
30. [R29] 1/5 · US Poor support and riddled with issues: Shopify claims that this app works with the basic web plan but it does not. If you want help, good luck talking to their LLM that doesn’t resolve any issues.
31. [R235] 5/5 · US Shopify is a Nightmare!!: I’ve had the Worst experience ever! I purchased a plan on Facebook almost 6 weeks ago & could Never get assistance from a human being. Bot responses to detailed questions is no way to run a business, I’ve basically been sold a website with NO opportunity to sell products to customers. Shopify is a Fraud & I want my money back ASAP!
32. [R30] 1/5 · US No support and will hold funds: I really enjoyed Shopify at first! My employee and I spent DAYS integrating our inventory and creating labels. Sales were going great, as well… But then BAM! Out of nowhere, there was a “pause” on my payouts. They didn’t even send me an email requesting any information or an explanation of why until I reached out to customer support via chat and then I finally f
33. [R38] 1/5 · US NEVER USE THIS APP. YOU WILL NEVER SEE YOUR PAYOUT EVER AGAIN: I just got scammed by SHOPIFY. I have about $10000 in payout and Shopify completely SHUT DOWN my account suddenly. I don’t even have access to my information, they simply deleted everything. MY MONEY IS GONE. They claimed I could send an appeal and I would have access to the payout IN FOUR MONTHS. They scam users to keep our money!!! T
34. [R41] 1/5 · US Insane: Woke up to a email about our store being terminated, they did not tell us what we did wrong whatsoever. We have a physical retail store and have only been using the system for less than a week and made 5 small sales. We ordered all the equipment barcode printers register and all THEY LOCKED UP OUR MONEY FOR 120 DAYS SUPPORT IS NON EXISTENT WE DIDNT EVEN WORK ON THE E-COMMERCE SITE YET!?!!
35. [R11] 1/5 · US barcode scanning: app is no longer scanning bardoes.
36. [R14] 1/5 · US update cause old hardware to fail: huge disruption to our business pos go and zebra scanner are now broken after latest update
37. [R19] 4/5 · US X: All I want to do is email a receipt, why can't I do that thru the regular shop interface online!?
38. [R3] 2/5 · US Search function never works: Search function never works correctly
39. [R268] 4/5 · GB Discounts: I love the whole shopify thing but it’s so disappointing that automatic discounts don’t sync and you constantly have to amend every order with a manual deduction.
40. [R282] 4/5 · GB Not perfect, but a good place for devs to build on: Easy win for inventory synchronisation using Stocky app. Now they have made contactless payments the default on the card reader, this is a big step forward, especially when contactless is now the go to method for hygiene above all else. Limitations which must be resolved IMHO 1. Default discount selection - you have to do discounts manually ever
41. [R121] 3/5 · US New update needs more improvement: The latest update: - made the tiles way too large. Now we can’t see them all on one screen and have to scroll to see them all, which slows transaction speed. - removed the quantity of items and the QR code from the Local Pickup Ticket. Now we can’t see how many of each item to pull and we can’t scan the ticket to pull up the order. - removed the ability to t
42. [R292] 3/5 · GB The old app was more intuitive: This works but it feels like the components were just stuck together with no real thought for the flow of information. #needswork