Trip.com vs Hopper
Choose Hopper for better overall reliability and customer support.
Hopper generally offers a more reliable booking experience and better customer support compared to Trip.com, despite some recent negative reviews. While both apps have their issues, Hopper's features and user satisfaction are more consistently positive.
Head to head
you need specific services in China and prefer a wider range of travel options.
you want a more reliable booking experience with better customer support.
Evidence note: While both apps have their strengths and weaknesses, recent reviews for Trip.com are heavily negative, impacting its overall score despite a solid lifetime rating.
Frequently asked
Which app is better for booking flights?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R3] Trip.com Put flight tracking on home page!: The app itself is fine to use, the addition of social media type features was unnecessary but all apps in China do it I guess…the ‘dynamic pricing’ for airline tickets is BS and should be banned! Also can you pleeease put the flight tracking button somewhere on home page? It’s a very useful feature and should be instantly accessible.
- [R66] Hopper It’s good but not great: TLDR: It cost me over 300+ dollars telling me the flight would go down when in reality it skyrocketed to almost 1000/pp It seemed like hopper was perfect to view multiple flights across multiple airlines, Compare prices, and even have the option to watch flights and Hopper would notify you when the price gets better. I thought 700/pp was a bit steep from NY->Turks so I wa
- [R118] Hopper Great at Watching Flights: This is a good app. I like the fact that it watches flight and hotel prices and let you know if they predict higher or lower prices.
- [R6] Trip.com Great but lacking and sometimes confusing: It’s very hard locating events I’ve booked. Sometimes it shows in places I am visiting and other times I have to hunt for it.
- [R75] Hopper One of the best and worst apps: Although they have good prices and easy booking, there are a lot of app errors. Including the fact that I searched up the date in April to book a hotel however , it gave me the date for march once I paid for everything. I looked at the date and was so angry at this app. I originally wanted April but got march. How is that even possible? I contacted support where
- [R119] Hopper Customer Care is terrible!!!: Before I narrate my experience, I will say booking with Hopper was quite straightforward and I really do enjoy the price watch feature. Very helpful. THAT BEING SAID, if you want to make any changes to your booking at all, the process is extremely tedious and difficult, despite paying over £110 EXTRA (on top of the price of the ticket) to ensure that this option was o
- [R4] Trip.com My disappointed experience with trip.com: version: ⭐ 1-Star Review, Copa Airlines & Trip.com I am extremely disappointed with the service I received from both Copa Airlines and Trip.com. My international flight was scheduled to depart at 7:48 AM, and I arrived at Orlando International Airport (Terminal C) at 5:32 AM, more than two hours before departure. I have an Uber receipt confirming my a
- [R70] Hopper SCAM: hopper is a total scam and will tell you that you paid for certain services but you don’t receive them. i will no longer use them nor recommend them. report as a scam
- [R68] Hopper Excellent resource: My flight was cheaper through Hopper than direct from the airline. I also received a a refund for the flight due to a flight interruption that caused a long delay at the airport. Hopper actually notified me that they were aware of the delay and offered me a refund. I didn’t have to do anything but agree to accept the refund.
- [R5] Trip.com Excellent website and app: Great app for hotels, trips, plane, tours! Everything you need is in this website/ app. Prices are the best compared to other companies!
- [R87] Hopper Innaccurate Hotel Prices: I paid over $1000 to a hotel for a week's stay through Hopper, and I was just charged an additional $321 by the hotel, and I do not know why. Beware, the pricing you see in Hopper is not the ultimate price.
- [R84] Hopper Always great prices: Lovvv it
- [R41] Trip.com Poor customer service: I am extremely disappointed with my experience with Trip.com. I accidentally booked an AirAsia flight for the wrong year while trying to purchase an urgent flight for my father. I realized the mistake almost immediately and contacted Trip.com within about an hour of making the booking. I was not asking to cancel a trip that I no longer wanted. This was an honest booking er
- [R79] Hopper Customer service sucks: Not good customer service
- [R91] Hopper Terrible support: I paid to book a hotel with hopper however when I contacted the hotel they had no confirmation of my booking, yet I had received a confirmation through hopper Going through support I had 2 options: 1. A terrible AI chatbot that gives wrong information 2. A call support line which was impossible to reach as I am in a foreign country I have been scammed by hopper and have not r
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store