Trip.com

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R5] 5/5 · US Excellent website and app: Great app for hotels, trips, plane, tours! Everything you need is in this website/ app. Prices are the best compared to other companies!
2. [R19] 5/5 · US Very useful for a multi city trip to China and Japan: Trip.com was very useful for reserving hotels, train tickets, museum or attractions tickets, and providing good information about each of the 8 cities we visited over the course of a month. We had no problems at all and were very pleased with this helpful tool.
3. [R31] 5/5 · US Easy and Engaging: Having used direct applications like Delta or United this app gives a massive upgrade to be a jack of all trades. Love it.
4. [R104] 5/5 · US Everything I need for travel is here. Why didn't I know about this app sooner? I used to buy tickets on one Russian aggregator and book accommodation on Booking.com. I had to find a foreign card because Booking, like a true State Department stooge, blocked payments from Russian cards. It's also great that you can get an eSIM for any country cheaply and easily. In short, instead of 3 apps... · translated
5. [R23] 5/5 · US Best app for China: Best app for travel in China. Great for other countries too.
6. [R49] 5/5 · US Best trip planning for China: The go-to app for all travel needs in China
7. [R65] 5/5 · US Must Use in China for Foreigner: Sooo helpful for foreigners going to China with bookings.
8. [R55] 5/5 · US Best Travel App + Great Service: app is great and very easy to use The prices are very cheap and suitable and the booking process is smooth and fast
9. [R121] 5/5 · US La mejor app: Esta app es súper buena ,con buenos precios y ofertas . 🩷🩷🩷
10. [R137] 5/5 · US Top tier travel deals!: I got $10 off my first hotel and flight booking with their promo “𝙎𝙁𝙑𝟮𝙅𝙌”, maybe it still works. I’ve been using the Trip travel app for most of my trips and it’s been really convenient for flights, hotels and even data plans. As my membership grows I keep unlocking more discounts and perks like lounge access. When I combine it with my travel credit cards, the rewards add u
11. [R62] 5/5 · US Easy peasy: Booked a flight for my daughter. It was seamless.
12. [R82] 5/5 · US keren sii: saya pas ngajuin pembatalan prosesnua mudah dan cepet keren siii sumpah
13. [R119] 5/5 · US My go-to travel app for the last two years: I been using Trip.com for over two years now, and it has become my primary choice for travel , i use it consistently for both flights tickets and hotel reservations, and i am very comfortable with this platform. The booking process is always straightforward.
14. [R24] 5/5 · US Thank you: Excellent app. And tech support works! 👍 · translated
15. [R78] 5/5 · US The customer service representative was very attentive and polite: The operator was very polite and attentive, feel free to use the app. · translated
16. [R96] 5/5 · US Barbie: Thanks for helping me bring my son to se him and resolve the problem excellent company I will for shure fly again with you thank you
17. [R127] 5/5 · US La mejor app de viajes: Sin duda son los mejores y tiene atención inmediata
18. [R2] 1/5 · US Hotel cancellation refund: Due to flight cancellation because of bad weather, they wouldn't refund the hotel. They kept telling me to wait, saying they'd contact me all day. They offered 60,000 won in Trip coins, then later 70,000 won, and then just wanted to refund one night's stay and call it even. I was so furious. I called the hotel directly, and they said they hadn't received any money yet and told me to talk to Trip, saying it was no longer their concern. When I asked what happened, they said the hotel rejected it. These Trip scammers! It should be Trick.com, not Trip. I called my credit card company to file a chargeback and reported it to the consumer protection center. I don't know how long it will take, but they are scammers. I'm angry about not being able to travel and having to request cancellations and refunds for every part of my itinerary. Other places acknowledged the bad weather flight cancellation and offered refunds, but what's wrong with these scammers? Absolutely, absolutely do not use this service. Don't think 'it won't happen to me' or you'll collapse from high blood pressure. Use other services. Strongly, strongly not recommended. · translated
19. [R3] 1/5 · US My disappointed experience with trip.com: version: ⭐ 1-Star Review, Copa Airlines & Trip.com I am extremely disappointed with the service I received from both Copa Airlines and Trip.com. My international flight was scheduled to depart at 7:48 AM, and I arrived at Orlando International Airport (Terminal C) at 5:32 AM, more than two hours before departure. I have an Uber receipt confirming my a
20. [R15] 1/5 · US Not supportive at all: After using trip some much and became Diamond member I with my very host opinion for every this app is zero zero helpful, after they given issues with your ticket they will back up and ask you to contact the airline by urself let someone prove wrong I’m diamond for trip but is the us app I promise
21. [R20] 1/5 · US After-sales service is garbage among garbage: Hotel information reviewers and after-sales staff need retraining. · translated
22. [R8] 2/5 · US Just a nightmare trying to cancel a trip: I can’t cancel it it’s like they’re forcing me to go on a trip
23. [R11] 1/5 · US Refunds are impossible: ^^
24. [R22] 1/5 · US Poor customer service: I am extremely disappointed with my experience with Trip.com. I accidentally booked an AirAsia flight for the wrong year while trying to purchase an urgent flight for my father. I realized the mistake almost immediately and contacted Trip.com within about an hour of making the booking. I was not asking to cancel a trip that I no longer wanted. This was an honest booking er
25. [R4] 1/5 · US “ I could have paid directly to the hotel and save myself $120 and the run around”: I booked a hotel for a few days through this company. The voucher they sent me after I had booked said I would only owe the hotel a few dollars ($17) for taxes/fees. Hotel never got the money from this company so they ended up charging me directly for the full price ($600+ for the room including parking). If I hadn
26. [R13] 1/5 · US Terrible experience with Trip.com. The website claims to accept multiple payment methods, but none o: Terrible experience with Trip.com. The website claims to accept multiple payment methods, but none of them actually work. I tried six different valid U.S. cards, and all were rejected. PayPal is listed but not available. Customer service was unhelpful and never followed up as promised. After sever
27. [R43] 1/5 · US My money didn't reach the booking hotel: They won't check me into the hotel, saying the money hasn't reached their account. They say I need to pay them. Return my money. · translated
28. [R45] 1/5 · US Never use this app or site for booking: I booked thru trip.com. Paid the fee. Got a confirmation number. Didn’t matter. Got to the hotel six hours from our home and they had zero record of the booking or confirmation and said that they were not obligated to give me a room based on a third party booking site. I had to pay $400 for another room for the weekend. Have to figure out how to report
29. [R6] 1/5 · US Terrible interface: It's absolutely not intuitively clear where anything is, where a 'round trip' ticket is, and where a 'one-way' ticket is. You select the filter for 'two people,' but it still calculates for one, and the final amount is written in tiny numbers against the backdrop of a huge price for one person. · translated
30. [R16] 3/5 · US Put flight tracking on home page!: The app itself is fine to use, the addition of social media type features was unnecessary but all apps in China do it I guess…the ‘dynamic pricing’ for airline tickets is BS and should be banned! Also can you pleeease put the flight tracking button somewhere on home page? It’s a very useful feature and should be instantly accessible.
31. [R58] 1/5 · US AI Button ruins it: The “ask our ai bot anything” button is in a awkward spot? Right on top of the “book now” button and the price. It’s clunky and poorly designed.
32. [R120] 3/5 · US Great but lacking and sometimes confusing: It’s very hard locating events I’ve booked. Sometimes it shows in places I am visiting and other times I have to hunt for it.
33. [R10] 1/5 · US Unacceptable: There was a gate change to my flight. The airport was also at fault for not announcing it over the intercom. But since the app didn’t update I was not made aware of the gate change or that my flight was moved up and showed up early. So my flight left without me and now I have to wait 3 hours for the next one. I have a 6 month old in toe. This is unacceptable
34. [R34] 1/5 · US Mr Alex tyres Ltd: Avoid-Avoid-avoid I was deceived by trip. Com , the have amazing powers of deception, lost £1900 tickets because they made a mistake on my wife name and they not add my 7 months baby on the ticket,, unprofessional and not taking responsibility for the mistake they made,, not recommended at all
35. [R46] 1/5 · US BUY DIRECTLY THROUGH THE AIRLINE INSTEAD: I bought round trip tickets for my girlfriend and I (4 tickets total) from trip.com that indicated 1x personal bag and 1x carry-on was allowed for each of us on the flights and that it was an “economy ticket”. My flight is today and they just gave me my boarding passes which showcase “economy light” on the ticket, which according to the airline policy onl
36. [R9] 2/5 · US Can’t see all trips: When traveling to China, the receipts are hard to follow and my trip.com account doesn’t show as much detail as needed. Maybe you can improve that! And also, my app doesn’t match my computer account??
37. [R63] 1/5 · US An app that's as bad as it gets: If you want your account to be inexplicably permanently banned, go ahead and use it! · translated
38. [R276] 3/5 · GB Want to update email: Really concerning that the app shows an email for my account which was deactivated last year
39. [R605] 3/5 · CA Comment lier le site et l’application ?: Acheter sur l’application est facile et rapide. Même chose pour le site. Toutefois, je n’arrive pas à lier les deux pour trouver toutes mes réservations d’un seul coup. À travailler pour rendre le tout plus pratique. Merci.
40. [R770] 3/5 · AU Just started and not impressed: The app has a huge range of options and selections. I used the initial 12% transfer discount voucher and the price was 20% more than I can get via another booking platform so I am not confident this will be valuable.
41. [R945] 3/5 · AU Prices: I am one of the loyal customers with trip. I really loved in the beginning but unfortunately the prices is so different. When I put a date give me cheap price when I just hit the search button it’s give me higher prices. I am not happy with it and disappointed. If I make any check and the app suddenly increases the prices. Really disappointing that because sometimes we check maybe we found
42. [R51] 1/5 · US They deceive users: I ask the company to review the algorithms by which their pricing system works. Currently, I have a Diamond-level account, and tickets are more expensive for me than for lower-level accounts! This means the more you spend through this service and the more you use it, the algorithms read you as a loyal customer who will buy here anyway. This is user deception! · translated
43. [R12] 1/5 · US Does not itemize receipts: Does not itemize receipts
44. [R239] 3/5 · US no apple pay, why?: disappointed they removed the apple pay option.
45. [R583] 3/5 · CA Devise: Je n’ai pas trouver pour changer la devise. Ça serait bien d’avoir l’option
46. [R673] 3/5 · CA Invoicing: It’s not clear that bookings are made in US $. This has put me off.
47. [R7] 1/5 · US Flight booking: The service fees are very expensive, exorbitant, and extremely bad. · translated
48. [R41] 1/5 · US Criminal site and: They are not serious they change my flights twice time the last one 12h before the flight to tell me that The date has changed ! I cancel thr flight and I go to Go voyage I find tickets available of my flight that they have changed 🫣🤯🤯🤯 it’s criminal activity that you have done with me !
49. [R47] 1/5 · US Unscientific flight push, avoid: For the same departure date, it made me have an extra layover and miss the opportunity to apply for a rest hotel. Avoid. · translated
50. [R469] 3/5 · GB Price: Official sites are more cheaper actually
51. [R56] 1/5 · US Scammers: Offered a full “worry free cancellation” refund for my round trip flight through Abu Dhabi (due to the recent war situation). Cancelled my cancellation request silently before departure. I repeatedly notified them the flight departure is approaching, please process the refund. It’s been over a month now. No refund processed. Scammed me for 1500 dollars.