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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Trip.com vs Expedia

Trip.com 4.6★ · Free to download 60
Winner Expedia
Expedia 4.8★ · Free to download 75

Expedia is generally a more reliable choice for booking travel due to its better customer service and app stability, despite some pricing and technical issues, while Trip.com struggles with consistent support and app functionality.

Full reviews: Trip.com · Expedia

Expedia generally offers a more reliable travel booking experience with better customer service and a more stable app, although some users report issues with pricing transparency and app performance. Trip.com, while praised for its utility in certain regions and competitive pricing, faces significant criticism regarding its customer support, refund processes, and app glitches.

Head to head

Features & Offerings edge: Trip.comR3R5R6R9
Trip.com Trip.com is highly praised for its comprehensive offerings, including hotels, flights, trains, tours, and eSIMs, especially for travel within China and Japan R5R14R17. Users appreciate its utility for multi-city trips and finding good prices R5R14. However, some users find the app's interface confusing for locating booked events or understanding ticket options R6R10, and wish for more affordable unlimited eSIM data plans R9. There are also complaints about unnecessary social media features and 'dynamic pricing' R3.
Expedia Expedia is widely used for booking various travel components like hotels, flights, and packages . Users appreciate its notifications for deals and the ability to find good prices . However, some users report difficulties finding specific booking options like half-board packages and issues with misleading or jumping prices during the booking process R81R85. The app is also criticized for not providing hotel invoices easily after a stay .
Ease of Use & App Performance tieR10R15R19R22
Trip.com Users have mixed experiences with Trip.com's app. Some find it easy and engaging , while others describe the interface as unintuitive and confusing, especially for ticket selection R10. There are complaints about the app's size being too large and issues with links not working from emails R30. Several users report glitches, such as the app pausing Spotify R15, not updating flight gate changes R22, or not showing all trip details consistently across devices R19.
Expedia Expedia's app is generally considered intuitive and easy to navigate R81. However, a significant number of users report severe lag and freezing issues, making it difficult to use on various devices, including newer iPhones and iPads . Some users also note that the app size is increasing and that features like map view may not work . Notifications can also be glitchy, resetting to unread after being viewed .
Reliability & Support edge: ExpediaR1R4R7R16
Trip.com Trip.com receives widespread criticism for its poor customer service and refund processes. Users report extreme difficulty getting refunds for canceled flights or hotels, even due to unforeseen circumstances like bad weather or booking errors R1R4R16. Many describe support as unhelpful, unresponsive, or directing them back to airlines . There are also serious complaints about hotels not receiving payments from Trip.com, leading to customers being double-charged R7. Some users, however, have positive experiences with support R20.
Expedia Expedia's customer service also draws significant complaints. Users report difficulties getting help with reimbursements , resolving issues with hotel bookings , or obtaining refunds when events are canceled by vendors . Many find it hard to reach a live person and are often redirected between Expedia and third-party vendors . There are also instances of incorrect name spellings on tickets with no resolution . Despite these issues, some users praise Expedia's reliable customer support .
Price & Value tieR3R5R13R27
Trip.com Trip.com is often praised for offering competitive prices and good deals, with some users calling its prices the 'best' compared to other companies R5. However, some users find service fees to be expensive R13 and complain about 'dynamic pricing' for airline tickets R3. There are also issues with discount transparency and a confusing system of vouchers and codes R27.
Expedia Expedia is noted for providing good deals and savings, with users often finding the best prices for their travels . However, a recurring complaint is misleading pricing, where initial prices shown jump significantly at checkout without clear explanation of additional fees R81R85. Some users also feel that prices are subject to 'price gouging' based on data R81.
Pick Trip.com if

you are traveling to China or Japan and need a comprehensive tool for various bookings, and are comfortable with potentially navigating a less intuitive interface or dealing with customer service challenges R14R17R38R50.

Pick Expedia if

you prioritize a generally more stable app experience and a wider range of hotel and flight options, and are willing to be vigilant about pricing discrepancies at checkout .

Evidence note: Both apps have a significant number of negative reviews regarding customer service and app performance, making it challenging to definitively declare a strong winner in these areas. The evidence for Trip.com's customer service issues is particularly severe.

Frequently asked

Which app is better for international travel outside of Asia?
Expedia appears to be a more globally consistent choice for international travel outside of Asia, with users reporting successful bookings for various destinations worldwide . Trip.com, while useful globally, receives specific praise and strong recommendations for travel within China and Japan R14R17R38R50.
Do these apps offer good customer support?
Both apps receive significant criticism for their customer support, with many users reporting difficulties obtaining refunds, resolving booking errors, or reaching live agents (R1, R4, R16, , , , for Trip.com; , , , , , for Expedia). However, some users on both platforms have reported positive experiences (R20, for Trip.com; for Expedia).
Are there any issues with pricing accuracy?
Yes, both apps have users reporting issues with pricing accuracy. Trip.com is criticized for 'dynamic pricing' and a confusing discount voucher system R3R27, while Expedia frequently shows lower prices initially that jump significantly at checkout without clear explanations R81R85.
What are the common app performance issues?
Trip.com users report issues like the app pausing music R15, not updating flight information R22, inconsistent trip detail display R19, and links from emails not working R30. Expedia users frequently complain about severe lag, freezing, and slow performance, especially on iPads and iPhones , as well as glitches with map view and notification resets .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Trip.com 3/5 · US Put flight tracking on home page!: The app itself is fine to use, the addition of social media type features was unnecessary but all apps in China do it I guess…the ‘dynamic pricing’ for airline tickets is BS and should be banned! Also can you pleeease put the flight tracking button somewhere on home page? It’s a very useful feature and should be instantly accessible.
  2. [R5] Trip.com 5/5 · US Excellent website and app: Great app for hotels, trips, plane, tours! Everything you need is in this website/ app. Prices are the best compared to other companies!
  3. [R6] Trip.com 3/5 · US Great but lacking and sometimes confusing: It’s very hard locating events I’ve booked. Sometimes it shows in places I am visiting and other times I have to hunt for it.
  4. [R9] Trip.com 3/5 · US unlimited eSim data: Wish they offered affordable unlimited eSim data. I kept having to purchase a new eSim which started to add up. A physical sim might have been cheaper. Edit to add: I wish there is a way to chat with a live associate regarding general questions without having to select a recent order.
  5. [R10] Trip.com 1/5 · US Terrible interface: It's absolutely not intuitive where anything is, where a round-trip ticket is, and where a one-way ticket is. You select the "two people" filter, but it still calculates for one person, and the total amount is written in tiny numbers against the backdrop of a huge price for one person. · translated
  6. [R15] Trip.com 3/5 · GB Pauses music: Can you please stop the app pausing Spotify every single time I open it, it's really irritating, thank you!
  7. [R19] Trip.com 2/5 · US Can’t see all trips: When traveling to China, the receipts are hard to follow and my trip.com account doesn’t show as much detail as needed. Maybe you can improve that! And also, my app doesn’t match my computer account??
  8. [R22] Trip.com 1/5 · US Unacceptable: There was a gate change to my flight. The airport was also at fault for not announcing it over the intercom. But since the app didn’t update I was not made aware of the gate change or that my flight was moved up and showed up early. So my flight left without me and now I have to wait 3 hours for the next one. I have a 6 month old in toe. This is unacceptable
  9. [R1] Trip.com 1/5 · US Hotel cancellation refund: They wouldn't refund my hotel cancellation due to a flight cancellation from bad weather. They kept telling me they'd call all day and to wait. First they said they'd give me 60,000 won in Tripcoins, then 70,000 won, and then tried to settle by just refunding one night's stay. I was so furious. I called the hotel directly, and they said they hadn't even received the money yet and told me to talk to Trip, saying it was no longer their concern. When I asked what happened, they said the hotel rejected it. Complete Trip scammers! It should be Trick.com, not Trip. I called my credit card company to dispute the charge and filed a complaint with the consumer protection center. I don't know how long it will take, but they are scammers. I'm angry I couldn't travel, and I had to request cancellations and refunds for every part of my itinerary. Other places acknowledged and refunded for bad weather flight cancellations, but what's wrong with these scammers? Absolutely, never use this service. You might think it won't happen to you, but you'll collapse from high blood pressure. Use other services. Strongly, strongly avoid. · translated
  10. [R4] Trip.com 1/5 · US My disappointed experience with trip.com: version: ⭐ 1-Star Review, Copa Airlines & Trip.com I am extremely disappointed with the service I received from both Copa Airlines and Trip.com. My international flight was scheduled to depart at 7:48 AM, and I arrived at Orlando International Airport (Terminal C) at 5:32 AM, more than two hours before departure. I have an Uber receipt confirming my a
  11. [R7] Trip.com 1/5 · US “ I could have paid directly to the hotel and save myself $120 and the run around”: I booked a hotel for a few days through this company. The voucher they sent me after I had booked said I would only owe the hotel a few dollars ($17) for taxes/fees. Hotel never got the money from this company so they ended up charging me directly for the full price ($600+ for the room including parking). If I hadn
  12. [R16] Trip.com 2/5 · US Just a nightmare trying to cancel a trip: I can’t cancel it it’s like they’re forcing me to go on a trip
  13. [R13] Trip.com 1/5 · US Flight booking: The service fees are very expensive, exorbitant, and extremely bad. · translated
  14. [R27] Trip.com 3/5 · GB The odd good deal but very gimmciky: It’s an okay app but the discounts are not very transparent and the amount of notifications without purpose is quite infuriating. It’s not very user friendly either, it shifts the focus from seeking out a good value deal to having to apply lots of unnecessary discount vouchers and codes. Just apply them for us to get the best deal! It’s all just a bit too busy
  15. [R14] Trip.com 5/5 · US Very useful for a multi city trip to China and Japan: Trip.com was very useful for reserving hotels, train tickets, museum or attractions tickets, and providing good information about each of the 8 cities we visited over the course of a month. We had no problems at all and were very pleased with this helpful tool.
  16. [R17] Trip.com 5/5 · US Best app for China: Best app for travel in China. Great for other countries too.
  17. [R38] Trip.com 5/5 · US Best trip planning for China: The go-to app for all travel needs in China
  18. [R50] Trip.com 5/5 · US Must Use in China for Foreigner: Sooo helpful for foreigners going to China with bookings.
  19. [R20] Trip.com 5/5 · US Thank you: Excellent app. And tech support works!👍 · translated
  20. [R81] Expedia 3/5 · US Stop price gouging please :): The site itself is intuitive and easy to use but the prices and price jumps are ridiculous all companies use our data and raise prices accordingly. Your website will tell me one price and I will go to checkout and the price is vastly different
  21. [R85] Expedia 1/5 · US deceptive pricing: The flight hotel package option is showing a lower price and jumped up significantly higher without any explanation of additional fees at the last step. I took screenshots and shared to the help chat and ironically they only received the one showing the price jump. I repeated the request for over an hour even changing the flight times and it continues to show the price of $441 t
  22. [R30] Trip.com 3/5 · GB Link not working: I just booked my tickets and a link on my email. I have the app, BUT the link doesn’t work!!! If you are going to ask people to check things in the app, and you are using email and a link, make sure it works!! Appsflyer does not do email integrations!! Their links DONT WORK!!! It is very frustrating for a user, I will not use you again. The Trainline’s links work.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store