Trip.com vs Booking.com

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R3] Trip.com 3/5 · US Put flight tracking on home page!: The app itself is fine to use, the addition of social media type features was unnecessary but all apps in China do it I guess…the ‘dynamic pricing’ for airline tickets is BS and should be banned! Also can you pleeease put the flight tracking button somewhere on home page? It’s a very useful feature and should be instantly accessible.
2. [R5] Trip.com 5/5 · US Excellent website and app: Great app for hotels, trips, plane, tours! Everything you need is in this website/ app. Prices are the best compared to other companies!
3. [R6] Trip.com 3/5 · US Great but lacking and sometimes confusing: It’s very hard locating events I’ve booked. Sometimes it shows in places I am visiting and other times I have to hunt for it.
4. [R9] Trip.com 3/5 · US unlimited eSim data: Wish they offered affordable unlimited eSim data. I kept having to purchase a new eSim which started to add up. A physical sim might have been cheaper. Edit to add: I wish there is a way to chat with a live associate regarding general questions without having to select a recent order.
5. [R10] Trip.com 1/5 · US Terrible interface: It's absolutely not intuitive where anything is, where a round-trip ticket is, and where a one-way ticket is. You select the filter "two people," but it still calculates for one, and the final sum is written in tiny numbers against the backdrop of a huge price for one person. · translated
6. [R15] Trip.com 3/5 · GB Pauses music: Can you please stop the app pausing Spotify every single time I open it, it's really irritating, thank you!
7. [R18] Trip.com 3/5 · GB Mostly awful: Adverts plus constant invitations to rate the damn App..🤨
8. [R19] Trip.com 2/5 · US Can’t see all trips: When traveling to China, the receipts are hard to follow and my trip.com account doesn’t show as much detail as needed. Maybe you can improve that! And also, my app doesn’t match my computer account??
9. [R7] Trip.com 1/5 · US “ I could have paid directly to the hotel and save myself $120 and the run around”: I booked a hotel for a few days through this company. The voucher they sent me after I had booked said I would only owe the hotel a few dollars ($17) for taxes/fees. Hotel never got the money from this company so they ended up charging me directly for the full price ($600+ for the room including parking). If I hadn
10. [R22] Trip.com 1/5 · US Unacceptable: There was a gate change to my flight. The airport was also at fault for not announcing it over the intercom. But since the app didn’t update I was not made aware of the gate change or that my flight was moved up and showed up early. So my flight left without me and now I have to wait 3 hours for the next one. I have a 6 month old in toe. This is unacceptable
11. [R47] Trip.com 1/5 · US When booking flights on Trip, tickets can be canceled. When these issues arise, their internal process takes priority, completely disregarding the customer's itinerary, leaving you waiting there, completely ignored. Trash, trash, trash. When problems occur, they only delay until you cancel the ticket yourself, then they consider it your fault. · translated
12. [R13] Trip.com 1/5 · US Flight booking: Service fees are very expensive, exorbitant, and extremely bad. · translated
13. [R27] Trip.com 3/5 · GB The odd good deal but very gimmciky: It’s an okay app but the discounts are not very transparent and the amount of notifications without purpose is quite infuriating. It’s not very user friendly either, it shifts the focus from seeking out a good value deal to having to apply lots of unnecessary discount vouchers and codes. Just apply them for us to get the best deal! It’s all just a bit too busy
14. [R1] Trip.com 1/5 · US Hotel cancellation refund: Due to flight cancellation because of bad weather, they wouldn't refund the hotel. They kept telling me to wait all day for them to contact me. They said they'd give me 60,000 won in Trip coins, then later said 70,000 won, and then tried to settle by only refunding one night's accommodation. I was so furious. I called the hotel directly, and they said they hadn't even received the money yet and told me to talk to Trip, saying it was no longer their concern. When I asked what happened, they said the hotel rejected it. Trip are complete scammers. It should be Trick.com, not Trip. I called my credit card company to request a chargeback and filed a complaint with the consumer protection center. I don't know how long it will take, but they are scammers. I'm angry I couldn't travel, and I requested cancellations and refunds for all my plans. Other places acknowledged the bad weather flight cancellations and offered refunds, so what's wrong with these scammers? Absolutely, absolutely do not use this service. You might think your case will be different, but you'll collapse from high blood pressure. Use other services, strongly, strongly not this one. · translated
15. [R4] Trip.com 1/5 · US My disappointed experience with trip.com: version: ⭐ 1-Star Review, Copa Airlines & Trip.com I am extremely disappointed with the service I received from both Copa Airlines and Trip.com. My international flight was scheduled to depart at 7:48 AM, and I arrived at Orlando International Airport (Terminal C) at 5:32 AM, more than two hours before departure. I have an Uber receipt confirming my a
16. [R16] Trip.com 2/5 · US Just a nightmare trying to cancel a trip: I can’t cancel it it’s like they’re forcing me to go on a trip
17. [R20] Trip.com 5/5 · US Thank you: Excellent app. And customer support works!👍 · translated
18. [R35] Trip.com 1/5 · US Not supportive at all: After using trip some much and became Diamond member I with my very host opinion for every this app is zero zero helpful, after they given issues with your ticket they will back up and ask you to contact the airline by urself let someone prove wrong I’m diamond for trip but is the us app I promise
19. [R59] Trip.com 1/5 · US Trip.com: I have been using Trip.com for two years. The prices are ok but the customer service is very poor you will spend hours and your issues never will be solved.
20. [R66] Booking.com 3/5 · US Convenient if you avoid the sinister scammy parts: If you book a vehicle, it includes “insurance.” This is Booking.com’s “service” and it entirely independent from the rental company. This “insurance” is not usually honored and requires a police report. you are essentially wasting your money and will need to buy insurance again with the actual company. Additionally, the prices they show do not inc
21. [R73] Booking.com 1/5 · US Disappointed: I booked a hotel in Trinidad, Colorado for 122.52. This place had high reviews so that’s why I went with it. I went to quality Inn website and they were only charging $78 for the room. The hotel charged another $25 for my friend’s dog, which did not say that I would Have to pay extra. This place is filthy, and there are stains all over the carpet. This hotel I would write it a -0.
22. [R108] Booking.com 1/5 · US Not with it book direct: When looking for a place to stay in Las Vegas I shopped booking. The rate seemed fair so I took the risk of not booking direct and go with booking. Upon arrival to the hotel I realized I made a bad choice when the hotel charged me 150 for cleaning. During my 2 night stay not once did palms place give us fresh towels or clean our room. I would never recommend booking or pal
23. [R110] Booking.com 1/5 · US Got charged Foran transaction fees for the prices shown in the US dollars?: I recently made multiple bookings for hotels and day trips using Booking.com all the prices were shown in the US dollars. With no warning or indication that my credit card will be charged in a Foreign currency now I have close $200 in foreign transaction fees. I have other credit cards that do not charge for transaction fe
24. [R64] Booking.com 1/5 · US Terrible customer service: I was trying to cancel a reservation, few minutes after I make that reservation, but the customer service representative keeps giving vague responses. I've made more than four calls, yet the cancellation hasn't been successful.
25. [R74] Booking.com 5/5 · US Booking: Love how they tell you the total and also works with you on payment and free cancellation
26. [R79] Booking.com 5/5 · US Cancel reservation: Super easy to find my reservation and cancel it.
27. [R95] Booking.com 5/5 · US Cancelation: I had to cancel my trip to Tampa because of personal reasons and Booking.com made it very easy to do so. Love this app! I had paid in full for the booking, but I will be getting 100% of my money back because I canceled two days before.