Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Trip.com vs Priceline

Trip.com 4.6★ · Free to download 60
Winner Priceline
Priceline 4.8★ · Free to download 75

Priceline generally offers better deals and a more reliable booking experience, while Trip.com struggles with customer service and refund issues, though it is highly regarded for travel within China.

Full reviews: Trip.com · Priceline

Priceline boasts a higher lifetime rating and more positive reviews regarding its deals and ease of use, despite some complaints about customer service and hidden fees. Trip.com, while praised for travel in China, faces significant criticism for its customer support, refund processes, and app functionality.

Head to head

Features & Functionality tieR3R5R6R10
Trip.com Trip.com is praised for being a comprehensive app for hotels, flights, and tours, especially useful for multi-city trips in China and Japan, and for booking eSIMs R5R14R38. However, users report issues with locating booked events, a confusing interface for flight searches, and an inability to update email addresses R6R10. Some find the app bloated and dislike unnecessary social media features and constant notifications R3.
Priceline Priceline is lauded for its ease of use, quick booking process, and ability to save user information for seamless future bookings . Users appreciate the ability to compare options and receive price drop alerts . However, some find the app confusing, with bugs during booking, and inadequate information on hotel details, particularly regarding room configurations .
Price & Value edge: PricelineR3R5R11R13
Trip.com Trip.com users occasionally find the prices to be the best compared to other companies and appreciate discounts R5R11. However, some complain about high service fees and 'dynamic pricing' for airline tickets R3R13.
Priceline Priceline is frequently praised for offering great deals, economical options, and unbeatable prices, with users often finding it their go-to for savings on hotels and rental cars . Repeat discounts and rewards are also appreciated . Conversely, some users feel prices are not significantly lower than booking directly, or that 'Express Deals' often result in the cheapest hotels R100. There are also complaints about prices being quoted before tax, especially for non-US users .
Reliability & Accuracy tieR7R14R17R19
Trip.com Trip.com is generally reliable for booking hotels, train tickets, and attractions, particularly for travel within China R14R17R38R50. However, significant issues include hotels not receiving payments, incorrect addresses provided by the app, and flight gate changes not being updated, leading to missed flights R7. Users also report discrepancies between app and computer accounts R19.
Priceline Priceline is generally seen as reliable for bookings, with many users stating they have never had an issue with the app or service . However, there are serious complaints about booking errors, such as being charged twice, reservations not being found at hotels, or rental cars being unavailable upon arrival . Users also report inaccurate hotel descriptions and pictures, and issues with advertised amenities like Wi-Fi .
Customer Service & Support tieR1R4R20R25
Trip.com Trip.com's customer service receives overwhelmingly negative feedback, with users describing it as poor, unhelpful, unresponsive, and difficult to reach R1R4R25R35. Issues include refusal to refund for weather-related cancellations, accidental booking errors, and problems with payment methods R1R4R41. Some users, however, have had positive experiences with support R20.
Priceline Priceline's customer service also faces significant criticism, with users reporting rude, hostile, and unhelpful agents, especially concerning refunds and booking issues . There are complaints about difficulties in getting refunds for cancelled bookings or seat charges, and slow responses to cancellation requests . Conversely, some users find agents super helpful and responsive .
Pick Trip.com if

you are traveling to China, Japan, or other Asian destinations, as Trip.com is highly recommended for booking hotels, flights, trains, and attractions in these regions R14R17R38R50.

Pick Priceline if

you prioritize finding good deals on hotels and rental cars and appreciate an app that remembers your information for quick, seamless bookings .

Evidence note: Both apps have a significant number of negative reviews, particularly concerning customer service and refund issues, which is common for travel booking platforms. Priceline has a much larger user base and higher lifetime rating, suggesting a greater overall satisfaction despite the negative feedback.

Frequently asked

Does Trip.com offer good customer support for refunds?
Trip.com's customer support for refunds is frequently criticized, with users reporting difficulties, unhelpful agents, and issues with receiving full refunds even for weather-related cancellations or booking errors R1R25R35R41.
Are Priceline's 'Express Deals' always the best value?
Priceline's 'Express Deals' can offer savings, but some users report consistently getting the cheapest hotel options and finding the deals to be misleading R100.
Is Trip.com suitable for international travel outside of Asia?
While Trip.com is highly praised as the 'best app for travel in China' and useful for multi-city trips to China and Japan, reviews suggest its general international functionality and customer support for non-Asian destinations may be less reliable R14R17R38R50.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Trip.com 3/5 · US Put flight tracking on home page!: The app itself is fine to use, the addition of social media type features was unnecessary but all apps in China do it I guess…the ‘dynamic pricing’ for airline tickets is BS and should be banned! Also can you pleeease put the flight tracking button somewhere on home page? It’s a very useful feature and should be instantly accessible.
  2. [R5] Trip.com 5/5 · US Excellent website and app: Great app for hotels, trips, plane, tours! Everything you need is in this website/ app. Prices are the best compared to other companies!
  3. [R6] Trip.com 3/5 · US Great but lacking and sometimes confusing: It’s very hard locating events I’ve booked. Sometimes it shows in places I am visiting and other times I have to hunt for it.
  4. [R10] Trip.com 1/5 · US Terrible interface: It's completely unintuitive where everything is, where a round-trip ticket is, and where a one-way ticket is. You select the "two people" filter, but it still calculates for one, and the total amount is written in tiny numbers against the background of a huge price for one person. · translated
  5. [R11] Trip.com 5/5 · US W4Q2U0: Код на скидку(discount code) W4Q2U0
  6. [R13] Trip.com 1/5 · US Flight booking: Service fees are very expensive, exorbitant, and extremely bad. · translated
  7. [R7] Trip.com 1/5 · US “ I could have paid directly to the hotel and save myself $120 and the run around”: I booked a hotel for a few days through this company. The voucher they sent me after I had booked said I would only owe the hotel a few dollars ($17) for taxes/fees. Hotel never got the money from this company so they ended up charging me directly for the full price ($600+ for the room including parking). If I hadn
  8. [R14] Trip.com 5/5 · US Very useful for a multi city trip to China and Japan: Trip.com was very useful for reserving hotels, train tickets, museum or attractions tickets, and providing good information about each of the 8 cities we visited over the course of a month. We had no problems at all and were very pleased with this helpful tool.
  9. [R17] Trip.com 5/5 · US Best app for China: Best app for travel in China. Great for other countries too.
  10. [R19] Trip.com 2/5 · US Can’t see all trips: When traveling to China, the receipts are hard to follow and my trip.com account doesn’t show as much detail as needed. Maybe you can improve that! And also, my app doesn’t match my computer account??
  11. [R1] Trip.com 1/5 · US Hotel cancellation/refund: Due to flight cancellation because of bad weather, they wouldn't refund the hotel. They kept telling me to wait all day for them to call back, and said they'd give me 60,000 won in Trip coins, then later said 70,000 won, trying to settle for just one night's accommodation refund. I was so furious. I called the hotel directly, and they said they hadn't even received the money yet and told me to talk to Trip, saying it was no longer their concern. When I asked what happened, they said the hotel had refused. These Trip scammers are not Trip.com, but Trick.com. I've called my credit card company to request a chargeback and filed a complaint with the consumer protection center. I don't know how long it will take, but they are scammers. I'm angry about not being able to travel, and I've requested cancellations and refunds for every part of my itinerary. Other places acknowledged the bad weather flight cancellation and offered refunds, so what's wrong with these scammers? Absolutely, never use this service. You might think it won't happen to you, but you'll collapse from high blood pressure. Use other services. Strongly, strongly do not recommend. · translated
  12. [R4] Trip.com 1/5 · US My disappointed experience with trip.com: version: ⭐ 1-Star Review, Copa Airlines & Trip.com I am extremely disappointed with the service I received from both Copa Airlines and Trip.com. My international flight was scheduled to depart at 7:48 AM, and I arrived at Orlando International Airport (Terminal C) at 5:32 AM, more than two hours before departure. I have an Uber receipt confirming my a
  13. [R20] Trip.com 5/5 · US Thank you: Excellent app. And tech support works!👍 · translated
  14. [R25] Trip.com 1/5 · US Refunds are impossible: ^^
  15. [R35] Trip.com 1/5 · US Not supportive at all: After using trip some much and became Diamond member I with my very host opinion for every this app is zero zero helpful, after they given issues with your ticket they will back up and ask you to contact the airline by urself let someone prove wrong I’m diamond for trip but is the us app I promise
  16. [R41] Trip.com 1/5 · US Poor customer service: I am extremely disappointed with my experience with Trip.com. I accidentally booked an AirAsia flight for the wrong year while trying to purchase an urgent flight for my father. I realized the mistake almost immediately and contacted Trip.com within about an hour of making the booking. I was not asking to cancel a trip that I no longer wanted. This was an honest booking er
  17. [R100] Priceline 2/5 · US Cheapest Hotel Twice: Booked two separate Express Deals and got the cheapest hotel both times. Very disappointing and misleading. I expected at least some variety. Won’t use Express Deals again.
  18. [R38] Trip.com 5/5 · US Best trip planning for China: The go-to app for all travel needs in China
  19. [R50] Trip.com 5/5 · US Must Use in China for Foreigner: Sooo helpful for foreigners going to China with bookings.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store