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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Tiny Fax vs Genius Fax

Tiny Fax 4.7★ · Free + IAP 60
Winner Genius Fax
Genius Fax 4.9★ · Free + IAP 75

Genius Fax is generally more reliable for sending and receiving faxes, despite some issues, while Tiny Fax struggles with consistent functionality and customer service.

Full reviews: Tiny Fax · Genius Fax

Genius Fax offers a more reliable and user-friendly experience for mobile faxing, with many users praising its convenience and effectiveness. Tiny Fax, while appreciated by some for its convenience, faces significant criticism regarding its pricing, subscription model, and frequent issues with sending and receiving faxes.

Head to head

Features & Functionality edge: Genius FaxR2R4R7R9
Tiny Fax Tiny Fax users appreciate its convenience for faxing anywhere and its ability to improve image quality from a phone R2R9R20. However, many users report significant issues with faxes not sending, receiving, or failing to generate fax numbers R4R7R10R13. Some also mention slow sending and artifacts on received faxes .
Genius Fax Genius Fax is praised for its ease of use, convenience, and effectiveness in sending and receiving documents . However, a notable number of users experience faxes failing to send or receive, or issues with confirmation documents . Spam faxes are also a concern for some .
Ease of Use edge: Genius FaxR3R9R17R20
Tiny Fax Tiny Fax is described as simple to use and navigate by some R9R17R20. However, others find it not app-friendly to other scanning apps, confusing with its credit system, and unclear on how to proceed at times R3R9.
Genius Fax Genius Fax is widely praised for being user-friendly, easy to use, and simple to install and navigate . One user noted a long delay for a fax to send , and another had difficulty opening files on their phone .
Reliability edge: Genius FaxR7R8R10R13
Tiny Fax Tiny Fax's reliability is a major point of contention. While some users report it works fine and perfectly R8R20, a significant number of reviews highlight consistent issues with faxes not sending, points disappearing, or subscriptions not being recognized R7R10R13R15.
Genius Fax Genius Fax generally performs well, with many users stating it 'works great' and 'never a problem' . However, there are numerous complaints about faxes failing to go through, dropping pages, or not being received, sometimes after payment .
Price/Value edge: Genius FaxR1R5R6R12
Tiny Fax Tiny Fax is frequently criticized for being too expensive, with a weekly subscription costing $4.99 R1R5R6R12. Many users express frustration with the shift from a pay-per-fax or points system to a subscription model, leading to lost credits and feeling ripped off R6R15. Some find the weekly plan reasonable for occasional use .
Genius Fax Genius Fax is generally seen as affordable for sending and receiving documents . Users appreciate the option to buy page credits and pay only for what they use, rather than a subscription . However, some find it costly at $0.99 per page after purchasing a number . There are also complaints about losing credits or numbers after a short window .
Customer Support tieR15R22R28R37
Tiny Fax Tiny Fax receives widespread criticism for its lack of customer service. Users report no response from support, no way to get help, and difficulty resolving issues with lost points or non-functional subscriptions R15R22R37R39. One user noted a bug in the feedback function itself R28.
Genius Fax Genius Fax users also report difficulties with customer support, with no way to contact support or change passwords . One user mentioned receiving no help from the developer regarding dropped pages .
Pick Tiny Fax if

You need a fax app for occasional use and are comfortable with a weekly subscription model, and value the convenience of faxing from anywhere R2.

Pick Genius Fax if

You prefer a pay-per-page model for sending faxes and need a generally reliable and user-friendly app for both sending and receiving documents .

Evidence note: Both apps have a significant number of negative reviews, especially concerning pricing and functionality issues, which somewhat balances their high lifetime ratings. The free-vs-paid asymmetry is relevant as both are 'Free + IAP', but Tiny Fax's recent shift to a subscription model has alienated many long-term users who preferred credits.

Frequently asked

Is Tiny Fax truly free?
No, Tiny Fax is not truly free; while it's free to download, users report it requires payment for sending faxes, often through a weekly subscription costing around $4.99, or by purchasing points R1R3R5R6.
Can I receive faxes with Tiny Fax and Genius Fax?
Yes, both Tiny Fax and Genius Fax offer the ability to receive faxes, though some users report issues with receiving fax numbers or actual faxes even after paying for the service R4R31R35R39.
Do these apps offer good customer support?
Users of both Tiny Fax and Genius Fax report significant difficulties with customer support, citing no response, no way to get help, or inability to resolve issues with purchases or account settings R15R22R37R39.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Tiny Fax 5/5 · US Convenient and practical: I can fax wherever and whenever I want. A very nice app to have.
  2. [R4] Tiny Fax 1/5 · US Do not purchase fax numbers: I purchased get a fax number and it will generate a fax number. Keep saying sorry.
  3. [R7] Tiny Fax 1/5 · US Issues: Ive been having issues faxing for the past few months. I don’t know if the updates affected this or what is going on :(
  4. [R9] Tiny Fax 3/5 · US Tiny Fax is a Giant Tool: Tiny Fax has been a large part of my construction company for several years. It’s simple to use format and versatility allows me to forward documents from home or my job sites. I no longer have to locate a land line Fax service to do business. However I don’t like the lack of continuity in the process. It’s not clear how go proceed
  5. [R3] Tiny Fax 3/5 · US Not free: Not free, not app friendly to other scanning apps
  6. [R17] Tiny Fax 5/5 · US Sorry about a less than perfect review (previously) when I hadn’t figured out how to use.: Sorry about a less than perfect review (previously) when I hadn’t figured out how to use.
  7. [R20] Tiny Fax 5/5 · US The best and a life saver: This the best app I have ever used for faxing. The images I take are better than my scanner and it improves the quality from your phone. I have been dealing with my mother’s selling her house, trust and so on. Each time I need it, it works perfectly. Simple to use and now I just started the receiving fax. It’s PERFECT!!!!
  8. [R8] Tiny Fax 5/5 · US Works fine: Works fine
  9. [R10] Tiny Fax 1/5 · US It does not work at all: Beware, it just doesn’t work
  10. [R13] Tiny Fax 1/5 · US Doesn’t work: Trying twice paid twice and no results.
  11. [R1] Tiny Fax 1/5 · US To expensive: Annoying little app that makes money by having you forget about it.
  12. [R5] Tiny Fax 5/5 · US Great!: Expensive $4.99 a week is pretty expensive
  13. [R6] Tiny Fax 3/5 · US Cost to Fax: Use to pay per fax… now subscription fee robs you if you use only occasional.
  14. [R12] Tiny Fax 3/5 · US Expensive: Expensive
  15. [R15] Tiny Fax 3/5 · US Stole my points: Used this app for years! Bought like $10 worth of points and the app was updated and my purchased points disappeared and i can’t restore them so i pretty much was ripped off and no way to get help to resolve the issue either
  16. [R22] Tiny Fax 1/5 · US Never worked and terrible customer service: When I purchased the subscription I was never given a fax number. I reached out to Tiny Fax and they were not helpful at all.
  17. [R28] Tiny Fax 4/5 · US Feedback function has a bug in it.: The faxing function works fine, but when I tried to send feedback on the app I spent more than 5 minutes composing feedback only to find the send option for the feedback was nonexistent. I could see it briefly when I accessed the feedback template but it quickly disappeared. I was going to give you 3 stars because of this, but the main function of faxing is pre
  18. [R37] Tiny Fax 2/5 · US Limited customer service: There is no contact number for support - the system will also not recognize your current subscription and pushes you to buy another one…waiting for email response from owner…will not change review until fixed.
  19. [R31] Tiny Fax 1/5 · US Receiving fax’s: I canceled a monthly plan to switch to a yearly plan and lost my receive fax phone number and can not generate another one.
  20. [R35] Tiny Fax 1/5 · US App steals money: I paid 8.99 to receive fax and it showed there that I had a current plan paid for “send and receive” but the “continue button” appears gray and once I try to get my fax number it says go go to managed subscription and same thing it says I have a current plan. It also asks you for an area code I put all codes none worked
  21. [R39] Tiny Fax 1/5 · US Not functional: Paid for a subscription to receive a fax - it does not work, just keeps telling me to restore my purchase to receive my fax number. Reached out to support, no response.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store