National Car Rental vs Turo

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] National Car Rental 1/5 · US 50/50 if it works: I travel for work and use this app every week. The last two months I get an error every time I open the app and it doesn’t work. Hertz doesn’t have this problem.
2. [R6] National Car Rental 3/5 · US Don’t count on reservation: App works fine until you show up to rent the vehicle you reserved (and were confirmed with). Reservations mean nothing thru this app/company and customer service doesn’t give a rip either! I’ve been a long-time user National and an Emerald member and they’ve just completely lost my trust.
3. [R26] National Car Rental 1/5 · US Errors: Can’t extent a rental. Just keep getting errors. It’s 2026 and you’re making me call. And on top of that you’re telling me to use the app while I’m on hold. Fix your app National
4. [R62] Turo 5/5 · US Car rental made easy: Never knew how easy it would be to use Turo it was made nice and easy very understanding and also communication was amazing I would def recommend and also rent again
5. [R4] National Car Rental 1/5 · US Recent update bricked the app: I have to constantly open and close the app to get ride of a generic “An error as occurred” message in the Home Screen. Still can’t log in
6. [R10] National Car Rental 1/5 · US App broken for iPhone: This app is broken for the iPhone 15. Starts with an immediate error and will not log in.
7. [R30] National Car Rental 2/5 · US App is a joke: It’s been two months now where I can’t even sign in because the sign in button is always grayed out. So inconvenience when needing to book a rental.
8. [R50] National Car Rental 1/5 · US App doesn’t work: Unfortunately, the app keeps saying an error occurred every time you open it or try to login. Even deleting the app, restarting the phone, and re-downloading the app does not solve the issue. This is unfortunate as I have to book several car reservations, and I just had to go to a different company whose app properly work.
9. [R64] Turo 1/5 · US Host cancelled day before and Turo didn’t cover cost of new rental: Host cancelled rental 12 hours before pickup for no good reason. I had booked six weeks in advance. Was refunded but had to pay substantially more to get a similar vehicle on short-notice. Turo completely unhelpful in covering this difference
10. [R9] National Car Rental 3/5 · US Meh…: Even with the Emerald Club rewards it’s getting to be too expensive, and not really worth it.
11. [R33] National Car Rental 4/5 · US Best cars BUT arrogant about it: I have been using National & the two major competitors for 40 years. Over that time National has surpassed the competition in car selection. But with that availability has declined and prices have risen. Good service clean vehicles and open use of partners gives a wide range of locations.
12. [R116] Turo 1/5 · US Hidden Fees: Lots of hidden fees delivery fee for vehicle that was supposed to be there, services fees Late fee if you 10 mins late that are 1/2 the day are Was over 100$ if undisclosed fees customer support zero help the. Then they Just ignore you
13. [R13] National Car Rental 1/5 · US Disappointing rewards program: I called today. I’ve rented cars for a couple weeks of January, all of February and March and most of April. Their customer service team said that equates to three free rental days.
14. [R16] National Car Rental 1/5 · US No Texts!!!!!!: Please fix the app to preserve our setting of no text messages. I constantly have to click “No” when booking dozens of rentals each month. I’ve called National to no avail. Every day I get texts… how was your rental… how can we be better… remember to pick up… remember to drop off…It’s super annoying and just cost you a 5 star review. Need to fix the change reservation prompt to cal