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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

GoPass vs Go City -Travel Plan & Tickets

GoPass 4.8★ · Free to download 70
Winner Tie
Go City -Travel Plan & Tickets 4.7★ · Free to download 65

GoPass is better for daily local transit with reliable fare purchasing, while Go City is better for tourists seeking bundled attraction deals, despite its planning and reservation challenges.

Full reviews: GoPass · Go City -Travel Plan & Tickets

GoPass is a local transit app praised for easy fare purchasing and convenience, though it struggles with route planning and reliability. Go City, a travel pass app, offers good value for attractions but is often criticized for complex reservations and misleading information.

Head to head

Features (Fare Purchase & Ticketing) edge: GoPassR4R5R8R9
GoPass GoPass users appreciate the app for quick and easy fare purchasing, especially for monthly passes, and the convenience of not needing ticket machines R5R8R11. However, some users report issues with Apple Pay and credit card autofill, requiring manual input R4R9. There are also complaints about limited pass options, like the absence of student passes or specific time-based passes R12R15R42.
Go City -Travel Plan & Tickets Go City is designed for purchasing bundled attraction tickets, with many users finding it offers great savings and opportunities R62. The app allows users to show their pass easily for entry . However, users frequently encounter issues with attractions being sold out, not honoring the pass, or requiring separate, unmentioned reservations R61R73R95. Some passes also have limited access to certain attractions .
Features (Trip Planning & Navigation) tieR1R6R7R13
GoPass GoPass users find the app's trip planning function lacking, with difficulties in generating optimal routes, showing multiple options, or using piece-wise planning R6. Real-time updates are often missing, and bus trackers can be unreliable, leading to missed stops or early departures R1R28. The rideshare feature is particularly criticized for unpredictable wait times and multiple detours R7R13.
Go City -Travel Plan & Tickets Go City offers an option to add activities to an itinerary, but users find the planning function clunky and difficult to use, with issues viewing saved itineraries . Some users appreciate the app's ability to organize information and customize itineraries without feeling rushed . However, the app often fails to provide crucial information like attraction operating hours, reservation requirements, or specific access limitations .
Ease of Use tieR5R8R11R19
GoPass Many GoPass users describe the app as fast, helpful, and easy to use for purchasing passes R5R8R11. However, others find it complicated and not user-friendly, especially for new users or visitors R19. Specific issues include difficulty understanding pass types and finding stations R19.
Go City -Travel Plan & Tickets Go City is praised by some for being easy to use and navigate, with all necessary information in one place . Conversely, many users find it confusing, buggy, and poorly designed, requiring them to use external sites for bookings or encountering difficulties with activation . The app's constant requests for reviews are also a point of frustration .
Reliability & Performance tieR1R3R4R16
GoPass GoPass faces significant reliability issues, with reports of incorrect stop information, app crashes, glitches, and payment processing failures R1R3R4R16. Users also mention unreliable route information and times being off R52. The app sometimes dims the screen when activating a pass, making it hard for drivers to see .
Go City -Travel Plan & Tickets Go City users frequently report bugs, glitches, and the app reloading constantly R76. There are instances of passes being erased, tickets not scanning, or significant delays in receiving tickets after purchase R82. The app's reliability is further hampered by issues with attractions not honoring passes or requiring external bookings R73R95.
Price/Value tieR12R15R41R42
GoPass GoPass is generally seen as valuable for saving on fuel expenses and offering convenient digital passes R41. However, some users express dissatisfaction with fare options, such as the removal of specific passes or the lack of student passes, which impacts perceived value R12R15R42.
Go City -Travel Plan & Tickets Go City is highly valued by many users for saving money on attractions, especially with all-inclusive deals R62R71. However, a significant number of users feel it's overpriced and doesn't deliver value for money, often because they can't visit enough attractions in a day or encounter hidden costs R64R71R105. Some find it cheaper to buy individual tickets .
Customer Support tieR2R34R38R76
GoPass GoPass reviews mention positive interactions with transit conductors R2R38 but do not provide specific feedback on in-app customer support for technical issues or refunds. One user threatened legal action due to being charged multiple times without receiving tickets R34.
Go City -Travel Plan & Tickets Go City's customer support receives mixed reviews. Some users found the help desk helpful in resolving issues . However, many report poor support, automated systems being unhelpful, and difficulties getting assistance or refunds for issues like missed reservations or non-honored passes R76.
Pick GoPass if

you need a convenient way to purchase local transit fares and passes, especially for daily commuting, and are comfortable with occasional app glitches or manual payment entry R5R8.

Pick Go City -Travel Plan & Tickets if

you are a tourist looking for bundled deals on multiple attractions and are willing to navigate complex reservation processes and potential issues with pass acceptance R62.

Evidence note: Both apps have a significant number of negative reviews related to reliability and user experience, despite high lifetime ratings. GoPass's negative reviews often focus on transit operational issues (e.g., late trains, bus no-shows) which are outside the app's direct control but impact user perception. Go City's negative reviews frequently highlight issues with third-party attraction policies and misleading pass information, which are critical to its core value proposition.

Frequently asked

Is GoPass reliable for real-time transit tracking?
GoPass's reliability for real-time transit tracking is inconsistent; users report that route information can be unreliable, times are often off, and bus trackers are not always available or accurate, leading to missed stops or unexpected delays R1R28R52.
Does Go City always guarantee entry to attractions?
No, Go City does not always guarantee entry; users frequently report that attractions can be sold out, may not honor the pass, or require separate reservations not explicitly mentioned in the app, leading to denied access or additional costs R61R73R82R95.
Can I use Apple Pay with GoPass?
While GoPass intends to support Apple Pay, several users have reported issues with it not working correctly, often requiring them to manually input their credit card information instead R4R9.
Is Go City a good value for money?
Go City's value for money is debated; many users find it offers significant savings on bundled attractions, but others feel it's overpriced, especially if they cannot visit enough attractions to make the pass cost-effective or encounter hidden limitations and booking difficulties R62R64R71R105.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] GoPass 2/5 · US Apple Pay: This app does not work well with Apple Pay. Tried multiple times and wouldn’t accept the payment until I input my card information in manually.
  2. [R5] GoPass 5/5 · US Quick and easy: Load a card to pay with, and this is easy peezy. But the trains need to show up on time. And customer service and safety is priority! Keep the DART at Dallas College North Lake & Irving/Las Colinas stops. Keep it safe. And thank you.
  3. [R8] GoPass 5/5 · US Nice and easy: This app is very fast, helpful when you need a month pass and very easy to use.
  4. [R9] GoPass 3/5 · US Payment Method/Apple Pay Problem: I am no longer able to use Apple Pay or delete payment methods, very inconvenient. I can use the same card that the Apple Pay option doesn’t allow me to if I manually input it through the add a card option.
  5. [R1] GoPass 2/5 · US Not reliable: told me the incorrect stop twice in a row. i even tried to wave down the driver but they did not care
  6. [R6] GoPass 3/5 · US Better Route Generation: Purchasing fares and tracking are simple and easy to do, but planning trips leaves a lot on the table. Allowing multiple routes to be shown at one time might help with riders optimizing their route selection with transfers. Maybe allowing users to use a more piece-wise planning function where users select routes to add to their trip would and where to pick up and get off w
  7. [R7] GoPass 1/5 · US Ride share pickup/ drop off time terrible: Ride share is terrible! You never know how many stops/riders there are before your ride. Had to pick up 2 other riders for 20 min before I could get to my 7 min travel time destination
  8. [R13] GoPass 1/5 · US Unreliable: its works to a point but even with uber and lyft agreements turned on its unreliable you don’t know when your gonna get anywhere you could get a ride and be waiting anywhere from 5 minutes to 1 hr 30 don’t count on this app if you need to be anywhere important more than likely you’ll be late
  9. [R11] GoPass 5/5 · US Pass: I love this app it is very convenient
  10. [R19] GoPass 2/5 · US Not easy to understand: Is not that easy to understand the way the passes work
  11. [R3] GoPass 3/5 · US Newest Version is NOT working for my iPad.: It keeps saying Invalid App Version, even though I deleted the app & reinstalled it. Please, fix this, because I need this app & have no other way to purchase tickets.
  12. [R16] GoPass 1/5 · US Invalid app bug fix: Crashes
  13. [R12] GoPass 3/5 · US Day pass vs 3hr: Not cool that the only option is for a $6 day pass vs hunting for a $3 3 hr pass - which I need to just get downtown.
  14. [R15] GoPass 3/5 · US No student passes on the app: No student passes on the app
  15. [R41] GoPass 5/5 · US Grandma: Riding the train is really saving on my fuel expenses. I’m very thankful for this service.
  16. [R42] GoPass 3/5 · US Low down: Taking away the am and pm passes was extremely wrong
  17. [R2] GoPass 5/5 · US TRE: The TRE conductors are the best! Freddy, Melissa, Dylan, Hunter, Devon, Clayton and Sal.. These people are professional, very nice and I wouldn’t ride without them. They valuable employees!
  18. [R34] GoPass 1/5 · US NOT LEGIT APP THE STEAL 💵: I had purchased 1 go pass and then they charge my card but don’t give me the ticket so I tried again and over till I gave up looked at my bank statement and they charged me over 10 times and didn’t give me one ticket . If I’m not compensated for my time wasted my money lost my by an issue because of your app I will be taking the entire company to small claims and I will
  19. [R38] GoPass 5/5 · US ⭐️⭐️⭐️⭐️⭐️: El mejor servicio , personal amable , respetuoso y muy amigable. Bendiciones
  20. [R76] Go City -Travel Plan & Tickets 1/5 · US Buggy, poorly designed, implemented and supported product: We used this for Singapore. Seems good on paper but once you pay them things don’t work smoothly. In short it is better to just pay at each attraction you visit. Here’s the longer version 1. After you pay, it takes 4 hours to even get your pass by email. 2. The pass only works on each attraction once. If you end up really wanting to se
  21. [R28] GoPass 2/5 · US The app is a hit and miss: I really depend on the app to make it to work on time and sometimes it’s good but when the bus doesn’t have a tracker, it can be misleading, especially for the #22 bus route. Sometimes they come early and they see you running but keep going. Really need a tracker on all Busses especially when the weather isn’t perfect.
  22. [R52] GoPass 1/5 · US Route info is unreliable: Don’t trust it. Doesn’t load and times are off. Use google.
  23. [R61] Go City -Travel Plan & Tickets 1/5 · US Not what it seems…: If you have the Go City New York explorer pass please be aware at Madison Square Garden is usually sold out so when you show up, you can’t get tickets for the same day and you’re only allowed to get tickets for the same day. Madison Square Garden sells its own tickets and it seems like whatever leftover tickets for that day can be allocated to Go City past users. This is not st
  24. [R73] Go City -Travel Plan & Tickets 1/5 · US Wish I Could Give Go City Negative Stars: Please be prepared to miss out on most of the attractions that are supposedly included and spend more in the process. Many of the attractions were already unavailable after we purchased our Go City pass, which you cannot know until after you buy this pass. The attractions that were available were listed as included in the app, however this is misleading be
  25. [R82] Go City -Travel Plan & Tickets 1/5 · US Wasted hundreds: I was planning a trip to San Diego. I did an entire week of researching making sure this wasn’t a scam and choosing what we wanted to do. Decided to choose the one that had the aquarium, uss midway, San Diego zoo and San Diego zoo safari. Bought a 3 day pass for just under $500. We did the midway and aquarium yesterday. Drove 45 min this morning to do the safari today and zoo tomo
  26. [R95] Go City -Travel Plan & Tickets 1/5 · US Don’t Go City Pass: Waste of money and time. No one honors the pass constantly get rejected at the door. Have to go to another location to get a different ticket.
  27. [R62] Go City -Travel Plan & Tickets 5/5 · US Totally awesome saving: I got ticket for all attractions all inclusive deals in great price
  28. [R64] Go City -Travel Plan & Tickets 1/5 · US Not Worth It: It doesn't deliver value for the money. Dealing with 3rd parties outside of the app is an obnoxious chore.
  29. [R71] Go City -Travel Plan & Tickets 5/5 · US Overpriced: No way you can get your money’s worth out what is being charged. Simple math. I was charged $100 USD for a one day pass. Each museum charges $15 to enter. You can’t possibly see 4 a day particularly when open from 10 to5. Also thought I was getting a 5 day pass. Only find out it was only for 1. The money back guarantee is out after the first day. After that you are out of luck.
  30. [R105] Go City -Travel Plan & Tickets 1/5 · US Don’t waste your money: Good luck if you choose to use this app. You barely save any money. You have to hit 4 attractions a day and if you don’t. Tough luck. Just pay at the sites and spend the extra 30 pounds. The trip planner doesn’t include every site so don’t bank on that either. This app also doesn’t include time sites are open so make sure you account for that before hand. Again, just get th

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store