GoPass

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] 5/5 · US Quick and easy: Load a card to pay with, and this is easy peezy. But the trains need to show up on time. And customer service and safety is priority! Keep the DART at Dallas College North Lake & Irving/Las Colinas stops. Keep it safe. And thank you.
2. [R4] 5/5 · US Nice and easy: This app is very fast, helpful when you need a month pass and very easy to use.
3. [R5] 5/5 · US Pass: I love this app it is very convenient
4. [R13] 5/5 · US Review: Super handy and user friendly!
5. [R1] 5/5 · US TRE: The TRE conductors are the best! Freddy, Melissa, Dylan, Hunter, Devon, Clayton and Sal.. These people are professional, very nice and I wouldn’t ride without them. They valuable employees!
6. [R25] 5/5 · US Digital Service / Application: Great service!! I wish all Transit Services had an application that made getting around an unfamiliar city this easy.
7. [R27] 5/5 · US Grandma: Riding the train is really saving on my fuel expenses. I’m very thankful for this service.
8. [R6] 2/5 · US Apple Pay: This app does not work well with Apple Pay. Tried multiple times and wouldn’t accept the payment until I input my card information in manually.
9. [R49] 3/5 · US Payment Method/Apple Pay Problem: I am no longer able to use Apple Pay or delete payment methods, very inconvenient. I can use the same card that the Apple Pay option doesn’t allow me to if I manually input it through the add a card option.
10. [R61] 1/5 · US It stops taking commuter card: It stops taking commuter card after the update, it has been weeks and the issue has not been resolved despite I contact the rep via go pass and facebook fanpage
11. [R62] 1/5 · US Cannot purchase ticket: Since update, it keeps declining my card. The purchase transaction has an issue
12. [R3] 2/5 · US Not reliable: told me the incorrect stop twice in a row. i even tried to wave down the driver but they did not care
13. [R14] 4/5 · US Yesterday no train: I heard the train that I usually take on the silver line 5:18 from dfw terminal b silver line to city line was canceled. Waiting in 96degree heat. No platform announcements. I heard on the 5:58 train - between conductors that the train broke down
14. [R20] 2/5 · US The app is a hit and miss: I really depend on the app to make it to work on time and sometimes it’s good but when the bus doesn’t have a tracker, it can be misleading, especially for the #22 bus route. Sometimes they come early and they see you running but keep going. Really need a tracker on all Busses especially when the weather isn’t perfect.
15. [R21] 2/5 · US The planner isn’t great: When using the Plan tab, if I try to enter the address of DFW Airport or any of its terminals, the app says it cannot find any routes. While this can be worked around by using the address for the Terminal B station, this is really inconvenient. It would be better if it could estimate commute time from a terminal to the station, so I can figure out which train I can catch.
16. [R16] 2/5 · US Not easy to understand: Is not that easy to understand the way the passes work
17. [R34] 1/5 · US So Complicated: Why is this app so complicated? I have to press several different areas to figure out what the hell is going on. I don’t even know how to right this review. But it’s not simple. Had to buy two tickets cause I didn’t understand the difference in trains. Shows I’m an idiot like a lot of people and it’s makes me more of an idiot trying to figure out how buy a simple $6 ticket. Couldn’
18. [R37] 2/5 · US Not for Visitors: This app really doesn’t work well for people that are not from around here. They seem to want you to know more about the system to be able to navigate around and buy tickets.. Frustrating but finally got it done.
19. [R40] 4/5 · US Labels: Need more information on what titles mean
20. [R10] 3/5 · US Newest Version is NOT working for my iPad.: It keeps saying Invalid App Version, even though I deleted the app & reinstalled it. Please, fix this, because I need this app & have no other way to purchase tickets.
21. [R15] 1/5 · US Invalid app bug fix: Crashes
22. [R23] 1/5 · US NOT LEGIT APP THE STEAL 💵: I had purchased 1 go pass and then they charge my card but don’t give me the ticket so I tried again and over till I gave up looked at my bank statement and they charged me over 10 times and didn’t give me one ticket . If I’m not compensated for my time wasted my money lost my by an issue because of your app I will be taking the entire company to small claims and I will
23. [R33] 5/5 · US Expensive: Glitches or automatically adds fares and it isn’t a helpful introduction to online tickets.
24. [R8] 1/5 · US Ride share pickup/ drop off time terrible: Ride share is terrible! You never know how many stops/riders there are before your ride. Had to pick up 2 other riders for 20 min before I could get to my 7 min travel time destination
25. [R11] 1/5 · US Unreliable: its works to a point but even with uber and lyft agreements turned on its unreliable you don’t know when your gonna get anywhere you could get a ride and be waiting anywhere from 5 minutes to 1 hr 30 don’t count on this app if you need to be anywhere important more than likely you’ll be late
26. [R47] 1/5 · US Uber and Lyft: Why whyy ......every driver from uber and lyft they canceling at mid of the way. ..!!!!!!!!
27. [R212] 3/5 · US Issue with GoLink every time: App is great! Prices are great! But why not rides!!!! I have been using the app for so long and avoided lot of issues and bugs but now i am forced to write this review because i am kind of fed up with the issue in booking golink every now and then. And the worst part is whenever i try to report, no matter even if I try to report multiple times, nothing gets fixed and
28. [R55] 3/5 · US Day pass vs 3hr: Not cool that the only option is for a $6 day pass vs hunting for a $3 3 hr pass - which I need to just get downtown.
29. [R67] 3/5 · US No student passes on the app: No student passes on the app
30. [R71] 1/5 · US Don’t slide to activate: I am new to this app. I thought I had to activate my ticket in order to use it tomorrow. Instead, it’s now telling me that it’s going to expire in six hours. That’s BS and a total scam. It’s supposed to be a 24 hour pass.
31. [R86] 1/5 · US Rip off: Day pass 6 dollars get a full day pay $3 dollars only get 3hrs complete rip off. Make riding the bus affordable again
32. [R65] 1/5 · US Update: Ever since the last update at the end of March 2026 the Apple Pay function does not work
33. [R68] 1/5 · US Trash: New payment system wouldn’t allow my Apple Pay to pay for ticket but still took the money out of my account. And they still haven’t posted it so I can dispute.
34. [R30] 3/5 · US Better Route Generation: Purchasing fares and tracking are simple and easy to do, but planning trips leaves a lot on the table. Allowing multiple routes to be shown at one time might help with riders optimizing their route selection with transfers. Maybe allowing users to use a more piece-wise planning function where users select routes to add to their trip would and where to pick up and get off w
35. [R43] 1/5 · US Route info is unreliable: Don’t trust it. Doesn’t load and times are off. Use google.
36. [R109] 1/5 · US Too many steps& no senior dart price of $3.: Overcharged me by $3 as I was only offered a $6 day pass. Too many steps to pay. I should be able to tap and pay with a credit card in 2 seconds like most modern cities. The machines at the stops are not a simple tap and and don’t work easily. This needs to be fixed with all the tax money dart is collect from or sales tax.
37. [R110] 3/5 · US SENIOR DAY PASS: I couldn’t find where to buy a senior day pass. It did not appear anywhere on the menu.